1. Job PURPOSE: Ø Branch Manager will be responsible for the day to day activities of the clinic and will ensure that the clinic is organized, efficient and produces operational efficiencies. Ø Responsible for performing clinic duties on a professional level and works closely with senior management Ø To Ensure that system and protocols must be followed within the Branch 2. ROLE AND RESPNSIBILITIES: Marketing and Branding Ø To do activities regarding branding and marketing as suggested by COO Sales & Revenue: Ø You have to look after for Sales & revenue part as well. Ø Periodically you have to look at Sales & revenue report for respective branch. Ø If you find any deficiency in sales & revenue report you have to inform to your superior. Man power mapping Ø To hire new employee Branch Manager need to fill manpower requirement form and should submit to Human Resources Department via email. Staff grievances Ø All the staff grievances would be taken care by Branch Manager. If any serious grievances are there, then only informing to Head Office. Machine cleaning Ø Branch Manager should make sure that all machineries in clinic are clean and do not contain dust. Ø Cleaning of minor OT instruments. Ø Branch Manager should make sure that all instruments are being autoclave. Ø Branch Manager should be aware of expiry date of expensive medication Break down of machine Ø In case of any break down in machine Branch manager should first find out cause of break down and then inform to Service engineer via email. Ø Head Office will inform company and call engineer. Ø Branch Manager should collect service report from engineer and maintain file reports. Dress code Ø Branch Manager will make sure that every employee is in proper uniform with name tag. Ø Branch head will make sure that Dress code policy is properly followed. Appointment maintenance of reception: Ø Branch manager ensure that reminder calls to patients are done or not. Ø Making sure of daily minimum number of appointments. Ø Planning of next appointment for existing patients. Staff management: Ø If more than two employees are on leave same day, then arranging staff from other branch. (first inform to HO and take permission) Miscellaneous: Ø All miscellaneous things are authorised by Branch head (i.e.) auto fair of staff any allowance to staff etc. Mobile phone submission. Ø Every staff should submit mobile to Branch manager in office time. Ø Employees cannot keep mobile phone in their locker. Housekeeping maintenance: Ø Branch manager should make sure Housekeeping maintenance like wash room, water tank, dustbin cleaning. Ø Making sure Water bottle on every table. Ø Ensuring no dust in clinic. Administration: Ø Software update on daily basis. Do Daily Audit of defined protocols Ø Ensuring discipline between staff members. Ø Ensuring CCTVs are in working mode and uncovered Ø Maintaining silence in clinic. Ø Ensuring that lunch time should be 15-20 minutes and not more than two staffs from one department should be at a lunch same time in. Ø For growth of Clinic, Management can give you extra responsibility any time. 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Operation Manager, HR Manager, Department personnel, Employees External: Patients, Service Agencies 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education Graduate or Masters Experience Graduation Min 3 Years, Masters with min 1 year experience in Sales or related field Skills Proficiency in Hindi, English and local languages Leadership skills Excellent interpersonal & communicational skills Good Leadership & Decision making skills Microsoft Office 1. Job PURPOSE: Ø Branch Manager will be responsible for the day to day activities of the clinic and will ensure that the clinic is organized, efficient and produces operational efficiencies. Ø Responsible for performing clinic duties on a professional level and works closely with senior management Ø To Ensure that system and protocols must be followed within the Branch 2. ROLE AND RESPNSIBILITIES: Marketing and Branding Ø To do activities regarding branding and marketing as suggested by COO Sales & Revenue: Ø You have to look after for Sales & revenue part as well. Ø Periodically you have to look at Sales & revenue report for respective branch. Ø If you find any deficiency in sales & revenue report you have to inform to your superior. Man power mapping Ø To hire new employee Branch Manager need to fill manpower requirement form and should submit to Human Resources Department via email. Staff grievances Ø All the staff grievances would be taken care by Branch Manager. If any serious grievances are there, then only informing to Head Office. Machine cleaning Ø Branch Manager should make sure that all machineries in clinic are clean and do not contain dust. Ø Cleaning of minor OT instruments. Ø Branch Manager should make sure that all instruments are being autoclave. Ø Branch Manager should be aware of expiry date of expensive medication Break down of machine Ø In case of any break down in machine Branch manager should first find out cause of break down and then inform to Service engineer via email. Ø Head Office will inform company and call engineer. Ø Branch Manager should collect service report from engineer and maintain file reports. Dress code Ø Branch Manager will make sure that every employee is in proper uniform with name tag. Ø Branch head will make sure that Dress code policy is properly followed. Appointment maintenance of reception: Ø Branch manager ensure that reminder calls to patients are done or not. Ø Making sure of daily minimum number of appointments. Ø Planning of next appointment for existing patients. Staff management: Ø If more than two employees are on leave same day, then arranging staff from other branch. (first inform to HO and take permission) Miscellaneous: Ø All miscellaneous things are authorised by Branch head (i.e.) auto fair of staff any allowance to staff etc. Mobile phone submission. Ø Every staff should submit mobile to Branch manager in office time. Ø Employees cannot keep mobile phone in their locker. Housekeeping maintenance: Ø Branch manager should make sure Housekeeping maintenance like wash room, water tank, dustbin cleaning. Ø Making sure Water bottle on every table. Ø Ensuring no dust in clinic. Administration: Ø Software update on daily basis. Do Daily Audit of defined protocols Ø Ensuring discipline between staff members. Ø Ensuring CCTVs are in working mode and uncovered Ø Maintaining silence in clinic. Ø Ensuring that lunch time should be 15-20 minutes and not more than two staffs from one department should be at a lunch same time in. Ø For growth of Clinic, Management can give you extra responsibility any time. 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Operation Manager, HR Manager, Department personnel, Employees External: Patients, Service Agencies 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education Graduate or Masters Experience Graduation Min 3 Years, Masters with min 1 year experience in Sales or related field Skills Proficiency in Hindi, English and local languages Leadership skills Excellent interpersonal & communicational skills Good Leadership & Decision making skills Microsoft Office 1. Job PURPOSE: Ø Branch Manager will be responsible for the day to day activities of the clinic and will ensure that the clinic is organized, efficient and produces operational efficiencies. Ø Responsible for performing clinic duties on a professional level and works closely with senior management Ø To Ensure that system and protocols must be followed within the Branch 2. ROLE AND RESPNSIBILITIES: Marketing and Branding Ø To do activities regarding branding and marketing as suggested by COO Sales & Revenue: Ø You have to look after for Sales & revenue part as well. Ø Periodically you have to look at Sales & revenue report for respective branch. Ø If you find any deficiency in sales & revenue report you have to inform to your superior. Man power mapping Ø To hire new employee Branch Manager need to fill manpower requirement form and should submit to Human Resources Department via email. Staff grievances Ø All the staff grievances would be taken care by Branch Manager. If any serious grievances are there, then only informing to Head Office. Machine cleaning Ø Branch Manager should make sure that all machineries in clinic are clean and do not contain dust. Ø Cleaning of minor OT instruments. Ø Branch Manager should make sure that all instruments are being autoclave. Ø Branch Manager should be aware of expiry date of expensive medication Break down of machine Ø In case of any break down in machine Branch manager should first find out cause of break down and then inform to Service engineer via email. Ø Head Office will inform company and call engineer. Ø Branch Manager should collect service report from engineer and maintain file reports. Dress code Ø Branch Manager will make sure that every employee is in proper uniform with name tag. Ø Branch head will make sure that Dress code policy is properly followed. Appointment maintenance of reception: Ø Branch manager ensure that reminder calls to patients are done or not. Ø Making sure of daily minimum number of appointments. Ø Planning of next appointment for existing patients. Staff management: Ø If more than two employees are on leave same day, then arranging staff from other branch. (first inform to HO and take permission) Miscellaneous: Ø All miscellaneous things are authorised by Branch head (i.e.) auto fair of staff any allowance to staff etc. Mobile phone submission. Ø Every staff should submit mobile to Branch manager in office time. Ø Employees cannot keep mobile phone in their locker. Housekeeping maintenance: Ø Branch manager should make sure Housekeeping maintenance like wash room, water tank, dustbin cleaning. Ø Making sure Water bottle on every table. Ø Ensuring no dust in clinic. Administration: Ø Software update on daily basis. Do Daily Audit of defined protocols Ø Ensuring discipline between staff members. Ø Ensuring CCTVs are in working mode and uncovered Ø Maintaining silence in clinic. Ø Ensuring that lunch time should be 15-20 minutes and not more than two staffs from one department should be at a lunch same time in. Ø For growth of Clinic, Management can give you extra responsibility any time. 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Operation Manager, HR Manager, Department personnel, Employees External: Patients, Service Agencies 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education Graduate or Masters Experience Graduation Min 3 Years, Masters with min 1 year experience in Sales or related field Skills Proficiency in Hindi, English and local languages Leadership skills Excellent interpersonal & communicational skills Good Leadership & Decision making skills Microsoft Office Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
Hair Removal therapist perform Hair Removal treatments Evaluate and Advise clients on Hair Removal in care treatments and solutions Refer clients to medical personnel for those who have Hair Removal problems Follow Standard procedure of treatment which is describe by doctor Educate patient about precautions and care Maintain and follow rules & regulation which is set by organization Provide accurate service to Clients Perform OT Procedure Skin Care therapist perform facials and skin care treatments Evaluate and Advise clients on skin care treatments and solutions. Refer clients to medical personnel for those who have skin problems Provide Cosmetic Treatment. Follow Standard procedure of treatment which is described by doctor Educate patient about precautions and care Maintain and follow rules & regulation which is set by organization Provide accurate service to Clients Perform OT Procedure as per the standard procedure. Perform LHR Procedure as per the protocol Any graduate can apply, training will be given for the same. Job Type: Full-time Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus
Hair Removal therapist perform Hair Removal treatments Evaluate and Advise clients on Hair Removal in care treatments and solutions Refer clients to medical personnel for those who have Hair Removal problems Follow Standard procedure of treatment which is describe by doctor Educate patient about precautions and care Maintain and follow rules & regulation which is set by organization Provide accurate service to Clients Perform OT Procedure Skin Care therapist perform facials and skin care treatments Evaluate and Advise clients on skin care treatments and solutions. Refer clients to medical personnel for those who have skin problems Provide Cosmetic Treatment. Follow Standard procedure of treatment which is described by doctor Educate patient about precautions and care Maintain and follow rules & regulation which is set by organization Provide accurate service to Clients Perform OT Procedure as per the standard procedure. Perform LHR Procedure as per the protocol Any graduate can apply, training will be given for the same. Job Type: Full-time Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus
1. Job PURPOSE: - To counsel the patient according to their needs & wishes 2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory. - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient - Cross selling & Upselling of treatment packages to the patients. - Regular calling to the patients - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counselling Skill as Per Analysis of Audit Report. - Updation of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given By Management and Superior. - For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs according to Protocol and updating in Software - Updating Daily, Weekly and monthly report Regularly. - Maintain Stock Report - Do Admin Work - Do Maintenance Work 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Head of the Department, HR Department External: Patients 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education certificate in medical assisting Experience Minimum of 1-2 years’ experience as a counselor or Fresher Skills Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹21,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person
Job Title: Patient Counselor Location: Sakhiya Skin Clinic Department: Patient Services / Client Relations Reports To: Clinic Manager / Senior Counselor Employment Type: [Full-Time] Job Summary: As a Patient Counselor at Sakhiya Skin Clinic, you will play a critical role in guiding patients through their aesthetic and dermatological treatment journey. You will provide expert counseling, explain procedures and treatment plans, manage patient concerns, and ensure an excellent overall patient experience. Your primary goal is to build trust, improve patient satisfaction, and help achieve successful treatment outcomes. Key Responsibilities: Greet and interact with patients warmly, ensuring a welcoming environment. Conduct initial consultations to understand patient needs, concerns, and goals. Explain various skin, hair, and aesthetic treatments offered at Sakhiya Skin Clinic. Provide detailed information about treatment plans, pre- and post-procedure care, expected results, and risks involved. Clarify pricing, packages, and promotional offers; assist patients in selecting appropriate services. Address patient queries and concerns professionally, maintaining high standards of confidentiality. Coordinate with dermatologists, doctors, and therapists to schedule consultations and procedures. Follow up with patients regularly to monitor satisfaction and encourage continuity of care. Maintain accurate records of consultations, treatments opted, and patient feedback. Support the clinic in achieving patient retention, service upselling, and overall business growth targets. Educate patients about skin care maintenance and clinic loyalty programs. Handle basic administrative tasks related to patient counseling and documentation. Qualifications: Healthcare, Cosmetology, or related field (preferred). Prior experience as a Patient Counselor, Clinic Coordinator, or similar role in a skin/aesthetic clinic is an advantage. Excellent communication, presentation, and interpersonal skills. Ability to understand dermatological/aesthetic procedures and explain them clearly to patients. Customer-focused attitude with a strong sense of professionalism and empathy. Basic computer proficiency (MS Office, CRM/EMR software). Key Skills: Patient handling and customer service excellence Selling and persuasion skills (for treatments/packages) Effective listening and problem-solving Strong organizational and follow-up abilities Knowledge of skincare, cosmetic dermatology, and aesthetic trends
1. Job PURPOSE: - To counsel the patient according to their needs & wishes 2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory. - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient - Cross selling & Upselling of treatment packages to the patients. - Regular calling to the patients - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counselling Skill as Per Analysis of Audit Report. - Updation of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given By Management and Superior. - For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs according to Protocol and updating in Software - Updating Daily, Weekly and monthly report Regularly. - Maintain Stock Report - Do Admin Work - Do Maintenance Work 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Head of the Department, HR Department External: Patients 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education certificate in medical assisting Experience Minimum of 1-2 years’ experience as a counselor or Fresher Skills Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person
1. Job PURPOSE: - To counsel the patient according to their needs & wishes 2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory. - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient - Cross selling & Upselling of treatment packages to the patients. - Regular calling to the patients - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counselling Skill as Per Analysis of Audit Report. - Updation of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given By Management and Superior. - For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs according to Protocol and updating in Software - Updating Daily, Weekly and monthly report Regularly. - Maintain Stock Report - Do Admin Work - Do Maintenance Work 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Head of the Department, HR Department External: Patients 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education certificate in medical assisting Experience Minimum of 1-2 years’ experience as a counselor or Fresher Skills Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person
1. Job PURPOSE: - To counsel the patient according to their needs & wishes 2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory. - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient - Cross selling & Upselling of treatment packages to the patients. - Regular calling to the patients - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counselling Skill as Per Analysis of Audit Report. - Updation of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given By Management and Superior. - For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs according to Protocol and updating in Software - Updating Daily, Weekly and monthly report Regularly. - Maintain Stock Report - Do Admin Work - Do Maintenance Work 3. COMMUNICATIONS AND RELATIONSHIPS: Internal: Head of the Department, HR Department External: Patients 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education certificate in medical assisting Experience Minimum of 1-2 years’ experience as a counselor or Fresher Skills Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning
b Overview: The Floor Manager is responsible for overseeing daily clinic operations, ensuring high standards of client service, managing staff schedules, and maintaining a smooth workflow on the clinic floor. This role involves leadership, client interaction, team coordination, and administrative oversight. Key Responsibilities: Supervise day-to-day floor operations of the clinic. Ensure smooth client flow, from reception to consultation to service. Monitor appointment scheduling and manage walk-ins efficiently. Coordinate between doctors, therapists, and reception staff. Resolve client concerns or complaints promptly and professionally. Ensure cleanliness and hygiene standards are maintained in all service areas. Manage stock of clinic supplies and raise requisitions when needed. Oversee billing accuracy and maintain daily reports. Train and guide front desk and support staff. Ensure client satisfaction and encourage feedback collection. Skills & Qualifications: Bachelor’s degree in business, healthcare management, or related field (preferred). Prior experience in clinic, salon, spa, or hospitality management is desirable. Strong communication and interpersonal skills. Excellent leadership and team-handling capabilities. Customer-focused with problem-solving attitude. Proficient in using clinic software, billing systems, and basic MS Office. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person
Job Summary: The Patient Counsellor is responsible for guiding patients through their treatment journey by explaining procedures, offering emotional support, ensuring excellent patient experience, and maintaining follow-up communication. Key Responsibilities: Patient Interaction: Welcome patients and ensure a warm, professional environment. Understand patient concerns and guide them towards appropriate treatments. Explain skin and aesthetic treatments, including benefits, procedures, pricing, and outcomes. Treatment Counselling: Assist doctors in converting consultations to treatments. Resolve patient doubts and concerns professionally. Maintain updated knowledge of treatments, packages, and ongoing promotions. Follow-ups & Coordination: Schedule appointments and follow-ups. Regularly follow up with potential leads and existing patients to ensure satisfaction and retention. Maintain treatment records and update patient progress reports. Sales & Targets: Meet counselling and conversion targets. Promote packages and treatment plans suitable for patient needs. Upsell or cross-sell relevant services to clients. Documentation & Communication: Keep accurate and complete records of all interactions and appointments. Ensure proper documentation for every procedure. Qualifications & Skills: Graduation in any discipline (Science or healthcare-related fields preferred) Excellent communication and interpersonal skills Knowledge of dermatology or aesthetic treatments is a plus Good command of local language and English Strong sales or persuasion skills Experience: 1–3 years of experience in counselling, preferably in a clinic, hospital, or wellness center Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹16,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person
Job Summary: The Patient Counsellor is responsible for guiding patients through their treatment journey by explaining procedures, offering emotional support, ensuring excellent patient experience, and maintaining follow-up communication. Key Responsibilities: Patient Interaction: Welcome patients and ensure a warm, professional environment. Understand patient concerns and guide them towards appropriate treatments. Explain skin and aesthetic treatments, including benefits, procedures, pricing, and outcomes. Treatment Counselling: Assist doctors in converting consultations to treatments. Resolve patient doubts and concerns professionally. Maintain updated knowledge of treatments, packages, and ongoing promotions. Follow-ups & Coordination: Schedule appointments and follow-ups. Regularly follow up with potential leads and existing patients to ensure satisfaction and retention. Maintain treatment records and update patient progress reports. Sales & Targets: Meet counselling and conversion targets. Promote packages and treatment plans suitable for patient needs. Upsell or cross-sell relevant services to clients. Documentation & Communication: Keep accurate and complete records of all interactions and appointments. Ensure proper documentation for every procedure. Qualifications & Skills: Graduation in any discipline (Science or healthcare-related fields preferred) Excellent communication and interpersonal skills Knowledge of dermatology or aesthetic treatments is a plus Good command of local language and English Strong sales or persuasion skills Experience: 1–3 years of experience in counselling, preferably in a clinic, hospital, or wellness center Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹16,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person
1. Job PURPOSE: Branch Manager will be responsible for the day to day activities of the clinic and will ensure that the clinic is organized, efficient and produces operational efficiencies. Ø Responsible for performing clinic duties on a professional level and works closely with senior management Ø To Ensure that system and protocols must be followed within the Branch 2. ROLE AND RESPNSIBILITIES: Marketing and Branding Ø To do activities regarding branding and marketing as suggested by COO Sales & Revenue: Ø You have to look after for Sales & revenue part as well. Ø Periodically you have to look at Sales & revenue report for respective branch. Ø If you find any deficiency in sales & revenue report you have to inform to your superior. Man power mapping Ø To hire new employee Branch Manager need to fill manpower requirement form and should submit to Human Resources Department via email. Staff grievances Ø All the staff grievances would be taken care by Branch Manager. If any serious grievances are there, then only informing to Head Office. Machine cleaning Ø Branch Manager should make sure that all machineries in clinic are clean and do not contain dust. Ø Cleaning of minor OT instruments. Ø Branch Manager should make sure that all instruments are being autoclave. Ø Branch Manager should be aware of expiry date of expensive medication Break down of machine Ø In case of any break down in machine Branch manager should first find out cause of break down and then inform to Service engineer via email. Ø Head Office will inform company and call engineer. Ø Branch Manager should collect service report from engineer and maintain file reports. Dress code Ø Branch Manager will make sure that every employee is in proper uniform with name tag. Ø Branch head will make sure that Dress code policy is properly followed. Appointment maintenance of reception: Ø Branch manager ensure that reminder calls to patients are done or not. Ø Making sure of daily minimum number of appointments. Ø Planning of next appointment for existing patients. Staff management: Ø If more than two employees are on leave same day, then arranging staff from other branch. (first inform to HO and take permission) Miscellaneous: Ø All miscellaneous things are authorised by Branch head (i.e.) auto fair of staff any allowance to staff etc. Mobile phone submission. Ø Every staff should submit mobile to Branch manager in office time. Ø Employees cannot keep mobile phone in their locker. Housekeeping maintenance: Branch manager should make sure Housekeeping maintenance like wash room, water tank, dustbin cleaning. Ø Making sure Water bottle on every table. Ø Ensuring no dust in clinic. Administration: Ø Software update on daily basis. Do Daily Audit of defined protocols Ø Ensuring discipline between staff members. Ø Ensuring CCTVs are in working mode and uncovered Ø Maintaining silence in clinic. Ø Ensuring that lunch time should be 15-20 minutes and not more than two staffs from one department should be at a lunch same time in. Ø For growth of Clinic, Management can give you extra responsibility any time. 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Operation Manager, HR Manager, Department personnel, Employees External: Patients, Service Agencies 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education Graduate or Masters Experience Graduation Min 3 Years, Masters with min 1 year experience in Sales or related field Skills Proficiency in Hindi, English and local languages Leadership skills Excellent interpersonal & communicational skills Good Leadership & Decision making skills Microsoft Office 1. Job PURPOSE: Ø Branch Manager will be responsible for the day to day activities of the clinic and will ensure that the clinic is organized, efficient and produces operational efficiencies. Ø Responsible for performing clinic duties on a professional level and works closely with senior management Ø To Ensure that system and protocols must be followed within the Branch 2. ROLE AND RESPNSIBILITIES: Marketing and Branding Ø To do activities regarding branding and marketing as suggested by COO Sales & Revenue: Ø You have to look after for Sales & revenue part as well. Ø Periodically you have to look at Sales & revenue report for respective branch. Ø If you find any deficiency in sales & revenue report you have to inform to your superior. Man power mapping Ø To hire new employee Branch Manager need to fill manpower requirement form and should submit to Human Resources Department via email. Staff grievances Ø All the staff grievances would be taken care by Branch Manager. If any serious grievances are there, then only informing to Head Office. Machine cleaning Ø Branch Manager should make sure that all machineries in clinic are clean and do not contain dust. Ø Cleaning of minor OT instruments. Ø Branch Manager should make sure that all instruments are being autoclave. Ø Branch Manager should be aware of expiry date of expensive medication Break down of machine Ø In case of any break down in machine Branch manager should first find out cause of break down and then inform to Service engineer via email. Ø Head Office will inform company and call engineer. Ø Branch Manager should collect service report from engineer and maintain file reports. Dress code Ø Branch Manager will make sure that every employee is in proper uniform with name tag. Ø Branch head will make sure that Dress code policy is properly followed. Appointment maintenance of reception: Ø Branch manager ensure that reminder calls to patients are done or not. Ø Making sure of daily minimum number of appointments. Ø Planning of next appointment for existing patients. Staff management: Ø If more than two employees are on leave same day, then arranging staff from other branch. (first inform to HO and take permission) Miscellaneous: Ø All miscellaneous things are authorised by Branch head (i.e.) auto fair of staff any allowance to staff etc. Mobile phone submission. Ø Every staff should submit mobile to Branch manager in office time. Ø Employees cannot keep mobile phone in their locker. Housekeeping maintenance: Ø Branch manager should make sure Housekeeping maintenance like wash room, water tank, dustbin cleaning. Ø Making sure Water bottle on every table. Ø Ensuring no dust in clinic. Administration: Ø Software update on daily basis. Do Daily Audit of defined protocols Ø Ensuring discipline between staff members. Ø Ensuring CCTVs are in working mode and uncovered Ø Maintaining silence in clinic. Ø Ensuring that lunch time should be 15-20 minutes and not more than two staffs from one department should be at a lunch same time in. Ø For growth of Clinic, Management can give you extra responsibility any time. 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Operation Manager, HR Manager, Department personnel, Employees External: Patients, Service Agencies 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education Graduate or Masters Experience Graduation Min 3 Years, Masters with min 1 year experience in Sales or related field Skills Proficiency in Hindi, English and local languages Leadership skills Excellent interpersonal & communicational skills Good Leadership & Decision making skills Microsoft Office Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person
Job Summary: The Patient Counselor serves as the first point of contact for clients, guiding them through their treatment journey. They provide detailed information about procedures, address patient concerns, and help patients make informed decisions, while ensuring a positive and comfortable experience at the clinic. Key Responsibilities: Greet and assist walk-in patients and visitors with warmth and professionalism. Explain various skin, hair, and aesthetic treatments offered at the clinic. Conduct initial consultations to understand patient needs and expectations. Guide patients regarding treatment options, costs, procedures, and outcomes. Build trust and rapport to convert inquiries into confirmed appointments or procedures. Coordinate with doctors and therapists for seamless patient flow. Follow up with patients post-consultation and maintain treatment schedules. Maintain detailed records of consultations, follow-ups, and patient feedback. Handle patient queries via phone, WhatsApp, or email. Promote treatment packages and offers when applicable. Work closely with the marketing and sales teams for lead conversion. Skills and Qualifications: Bachelor’s degree (preferred in science, healthcare, or a related field). Minimum 1–3 years of experience in a counseling or front desk role, preferably in a clinic or hospital. Good knowledge of dermatology and cosmetic treatments (training will be provided). Excellent communication and interpersonal skills. Sales-oriented approach with strong convincing skills. Fluent in English, Hindi, and Gujarati (preferred). Proficient in using CRM or clinic software tools. Work Environment: Professional grooming and appearance required. Willingness to work in shifts, weekends, or holidays as per clinic requirements. Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
1. Job PURPOSE: - To counsel the patient according to their needs & wishes 2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory. - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient - Cross selling & Upselling of treatment packages to the patients. - Regular calling to the patients - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counselling Skill as Per Analysis of Audit Report. - Updation of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given By Management and Superior. - For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs according to Protocol and updating in Software - Updating Daily, Weekly and monthly report Regularly. - Maintain Stock Report - Do Admin Work - Do Maintenance Work 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Head of the Department, HR Department External: Patients 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education certificate in medical assisting Experience Minimum of 1-2 years’ experience as a counselor or Fresher Skills Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning Job Type: Full-time Work Location: In person
Job Summary: The Patient Counselor serves as the first point of contact for clients, guiding them through their treatment journey. They provide detailed information about procedures, address patient concerns, and help patients make informed decisions, while ensuring a positive and comfortable experience at the clinic. Key Responsibilities: Greet and assist walk-in patients and visitors with warmth and professionalism. Explain various skin, hair, and aesthetic treatments offered at the clinic. Conduct initial consultations to understand patient needs and expectations. Guide patients regarding treatment options, costs, procedures, and outcomes. Build trust and rapport to convert inquiries into confirmed appointments or procedures. Coordinate with doctors and therapists for seamless patient flow. Follow up with patients post-consultation and maintain treatment schedules. Maintain detailed records of consultations, follow-ups, and patient feedback. Handle patient queries via phone, WhatsApp, or email. Promote treatment packages and offers when applicable. Work closely with the marketing and sales teams for lead conversion. Skills and Qualifications: Bachelor’s degree (preferred in science, healthcare, or a related field). Minimum 1–3 years of experience in a counseling or front desk role, preferably in a clinic or hospital. Good knowledge of dermatology and cosmetic treatments (training will be provided). Excellent communication and interpersonal skills. Sales-oriented approach with strong convincing skills. Fluent in English, Hindi, and Gujarati (preferred). Proficient in using CRM or clinic software tools. Work Environment: Professional grooming and appearance required. Willingness to work in shifts, weekends, or holidays as per clinic requirements. Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
1. Job PURPOSE: - To counsel the patient according to their needs & wishes 2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory. - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient - Cross selling & Upselling of treatment packages to the patients. - Regular calling to the patients - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counselling Skill as Per Analysis of Audit Report. - Updation of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given By Management and Superior. - For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs according to Protocol and updating in Software - Updating Daily, Weekly and monthly report Regularly. - Maintain Stock Report - Do Admin Work - Do Maintenance Work 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Head of the Department, HR Department External: Patients 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education certificate in medical assisting Experience Minimum of 1-2 years’ experience as a counselor or Fresher Skills Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning Job Type: Full-time Work Location: In person
2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory. - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient - Cross selling & Upselling of treatment packages to the patients. - Regular calling to the patients - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counselling Skill as Per Analysis of Audit Report. - Updation of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given By Management and Superior. - For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs according to Protocol and updating in Software - Updating Daily, Weekly and monthly report Regularly. - Maintain Stock Report - Do Admin Work - Do Maintenance Work 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Head of the Department, HR Department External: Patients 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education certificate in medical assisting Experience Minimum of 1-2 years’ experience as a counselor or Fresher Skills Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory. - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient - Cross selling & Upselling of treatment packages to the patients. - Regular calling to the patients - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counselling Skill as Per Analysis of Audit Report. - Updation of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given By Management and Superior. - For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs according to Protocol and updating in Software - Updating Daily, Weekly and monthly report Regularly. - Maintain Stock Report - Do Admin Work - Do Maintenance Work 3. COMMUNICATIONS AND RELATIONSHIPS: Internal : Head of the Department, HR Department External: Patients 4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB Education certificate in medical assisting Experience Minimum of 1-2 years’ experience as a counselor or Fresher Skills Strong verbal communication in English & Hindi, local language and capable to communicate all level of people be able to relate well to people be patient, polite and assertive manage time effectively by prioritizing the workload be able to evaluate his or her own learning needs and seek learning Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9099956129
Job Summary: The Patient Counselor will be the first point of contact for clients and is responsible for understanding their skin and hair concerns, explaining treatment options, and guiding them through the consultation and service process at Sakhiya Skin Clinic. They play a crucial role in building trust and ensuring a high level of patient satisfaction. Key Responsibilities: Welcome and greet patients warmly and professionally. Understand patients’ concerns regarding skin, hair, and cosmetic needs. Educate patients on suitable treatments, procedures, and service packages. Explain pre and post-treatment instructions and answer queries. Coordinate with doctors, therapists, and front desk for smooth patient flow. Follow up with patients for appointments, feedback, and further sessions. Maintain patient records and ensure proper documentation. Achieve counseling targets (package conversion, upselling, etc.). Handle objections and provide appropriate solutions to patients. Maintain a calm and friendly attitude even under pressure. Required Skills & Qualifications: Bachelor’s degree (preferred in Science, Nursing, or related field). Excellent communication and interpersonal skills. Customer-centric attitude with convincing ability. Prior experience in skin clinic, cosmetic, wellness, or healthcare industry is an advantage. Knowledge of skin and laser treatments is a plus (training will be provided). Fluency in English, Hindi, and Gujarati (as per location). Work Schedule: 6 Days a Week | Rotational Shifts | Sunday Working (Weekly off on weekday) Why Join Sakhiya Skin Clinic? India’s leading skin & cosmetic clinic chain. Structured training and growth opportunities. Friendly and professional work environment Job Type: Full-time Pay: ₹16,000.00 - ₹17,000.00 per month Benefits: Provident Fund Compensation Package: Performance bonus Schedule: Day shift Work Location: In person Speak with the employer +91 9099956129
Job Summary: The Patient Counselor will be the first point of contact for clients and is responsible for understanding their skin and hair concerns, explaining treatment options, and guiding them through the consultation and service process at Sakhiya Skin Clinic. They play a crucial role in building trust and ensuring a high level of patient satisfaction. Key Responsibilities: Welcome and greet patients warmly and professionally. Understand patients’ concerns regarding skin, hair, and cosmetic needs. Educate patients on suitable treatments, procedures, and service packages. Explain pre and post-treatment instructions and answer queries. Coordinate with doctors, therapists, and front desk for smooth patient flow. Follow up with patients for appointments, feedback, and further sessions. Maintain patient records and ensure proper documentation. Achieve counseling targets (package conversion, upselling, etc.). Handle objections and provide appropriate solutions to patients. Maintain a calm and friendly attitude even under pressure. Required Skills & Qualifications: Bachelor’s degree (preferred in Science, Nursing, or related field). Excellent communication and interpersonal skills. Customer-centric attitude with convincing ability. Prior experience in skin clinic, cosmetic, wellness, or healthcare industry is an advantage. Knowledge of skin and laser treatments is a plus (training will be provided). Fluency in English, Hindi, and Gujarati (as per location). Work Schedule: 6 Days a Week | Rotational Shifts | Sunday Working (Weekly off on weekday) Why Join Sakhiya Skin Clinic? India’s leading skin & cosmetic clinic chain. Structured training and growth opportunities. Friendly and professional work environment Job Type: Full-time Pay: ₹16,000.00 - ₹17,000.00 per month Benefits: Provident Fund Compensation Package: Performance bonus Schedule: Day shift Work Location: In person Speak with the employer +91 9099956129