Patient Counselor

Job Description

Job Summary: The Patient Counsellor is responsible for guiding patients through their treatment journey by explaining procedures, offering emotional support, ensuring excellent patient experience, and maintaining follow-up communication. Key Responsibilities: Patient Interaction: Welcome patients and ensure a warm, professional environment. Understand patient concerns and guide them towards appropriate treatments. Explain skin and aesthetic treatments, including benefits, procedures, pricing, and outcomes. Treatment Counselling: Assist doctors in converting consultations to treatments. Resolve patient doubts and concerns professionally. Maintain updated knowledge of treatments, packages, and ongoing promotions. Follow-ups & Coordination: Schedule appointments and follow-ups. Regularly follow up with potential leads and existing patients to ensure satisfaction and retention. Maintain treatment records and update patient progress reports. Sales & Targets: Meet counselling and conversion targets. Promote packages and treatment plans suitable for patient needs. Upsell or cross-sell relevant services to clients. Documentation & Communication: Keep accurate and complete records of all interactions and appointments. Ensure proper documentation for every procedure. Qualifications & Skills: Graduation in any discipline (Science or healthcare-related fields preferred) Excellent communication and interpersonal skills Knowledge of dermatology or aesthetic treatments is a plus Good command of local language and English Strong sales or persuasion skills Experience: 1–3 years of experience in counselling, preferably in a clinic, hospital, or wellness center Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹16,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person