EV Manager TVS Service

Key Responsibilities

• Service Network Management
• Oversee service operations in workshop.
• Ensure adherence to service protocols, warranty policies, and safety standards.
• Technical Expertise & Training
• Conduct training programs for technicians on EV diagnostics, battery systems, and software updates.
• Stay updated on EV technologies and troubleshoot complex service issues.
• Customer Experience & Satisfaction
• Monitor customer feedback and resolve escalations promptly.
• Implement initiatives to improve service turnaround time and customer delight.
• Spare Parts & Inventory Control
• Coordinate with supply chain teams to ensure availability of EV-specific components.
• Optimize inventory levels and reduce service downtime.
• Quality Assurance & Compliance
• Conduct audits and quality checks at service centers.
• Ensure compliance with environmental and safety regulations related to EV servicing.
• Digital Tools & Reporting
• Utilize CRM and service management platforms to track performance metrics.
• Generate reports on service KPIs, warranty claims, and technician productivity.

Qualifications

• Diploma or Bachelor’s degree in Mechanical/Electrical/Automobile Engineering.
• 1–2 years of experience in 2-wheeler service operations, with at least 2 years in EV servicing.
• Certification in EV maintenance or diagnostics is a plus.

Skills & Attributes

• Strong technical knowledge of electric drivetrains, battery systems, and BMS.
• Excellent leadership and team management skills.
• Proficiency in service software, CRM tools, and diagnostic platforms.
• Customer-centric mindset with problem-solving abilities.

Job Types: Full-time, Permanent

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person