Assistant Workshop Manager

Core Responsibilities1. Workshop Operations & Scheduling

• Oversee daily service workflows: coordinating with service advisors and technicians to ensure efficient job allocation and timely service delivery.
• Monitor Turnaround Time (TAT) to guarantee vehicles are serviced and returned promptly.

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2. Customer Service & Complaint Resolution

• Interface with customers to understand service needs, explain timelines and estimates.
• Address and resolve customer complaints quickly to maintain satisfaction.

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3. Team Supervision & Training

• Guide and supervise technicians, service advisors, and support staff.
• Conduct periodic performance reviews and training to uphold service standards.

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4. Quality Control & Technical Oversight

• Perform post-service inspections, ensuring repairs match TVS’s safety and performance standards.
• Apply quality assurance protocols and corrective follow-ups when needed.

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5. Inventory & Parts Management

• Coordinate with spare parts teams to maintain stock levels for routine and on‑demand needs.
• Ensure tools and equipment are well-maintained for uninterrupted operations.

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6. Reporting & Documentation

• Maintain detailed service documentation (job cards, part usage, labor hours) and warranty claim records.
• Prepare performance reports—tracking metrics like revenue, TAT, customer feedback, and recommending improvements.

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7. Revenue & Upselling

• Promote value-added services such as Annual Maintenance Contracts (AMCs) and accessory sales to boost workshop profitability.

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8. Safety & Policy Compliance

• Ensure adherence to TVS service guidelines, SOPs, and safety norms in the workshop.
• Foster a safe working environment for staff and customers alike.

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Required Skills & Qualifications

• Technical Background: A Diploma in Automobile/Mechanical Engineering or equivalent is typically preferred.

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• Experience: Usually 3–8 years in workshop operations, with at least 2 years in a supervisory role.

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• Leadership & Communication: Strong ability to lead teams, manage conflict, and communicate effectively with customers and staff.
• Analytical & DMS/CRM Skills: Familiarity with Dealer Management Systems or CRM tools to track workflow, performance, and inventory.
• Customer Focus: Committed to quality delivery and building positive customer relationships.

What It Means in Keonjhar

In a location like Keonjhar, the role would closely reflect the duties outlined above—but may also entail:

• Closer coordination with regional parts suppliers and service network.
• More personalized customer engagement in a local community setting.
• Multi-tasking across various operational functions due to potentially leaner staffing.

Summary TableAreaResponsibilitiesWorkshop OperationsJob scheduling, TAT optimizationCustomer ServiceEngagement, complaints, estimatesTeam ManagementSupervision, training, motivationQuality ControlPost-service inspections, complianceInventory ManagementSpare parts coordination, tool upkeepReportingService documentation, performance trackingRevenue EnhancementSelling AMCs/accessoriesSafety & ComplianceSOP and regulatory adherence

Job Type: Full-time

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• TVS DEALERSHIP: 1 year (Required)

Work Location: In person