General Manager Operations

Designation - General Manager - Operations

Salary - 15-18 LPA

Experience - Atleast 10 years

Company - 5 Star Heritage Hotel with 40 rooms

Position Overview

We are seeking an accomplished and resourceful General Manager / Resident Manager to oversee the operations of our upscale 100+ room hotel. The ideal candidate will be a hospitality professional aged between 35 and 50 years, with proven experience in managing premium hotel properties

This leadership role demands strategic acumen, operational excellence, and the ability to liaise

effectively with government authorities and regulatory bodies. The selected candidate will play a

pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

Key Responsibilities

1. Strategic & Operational Leadership

 Lead the hotel’s overall operations, ensuring seamless coordination between departments

including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.

 Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.

 Establish and monitor KPIs to maintain high standards of service delivery and operational

efficiency.

Financial Oversight

 Prepare and manage the annual operating budget, ensuring profitability and efficient use of

resources.

 Analyse financial reports and implement corrective measures where necessary to achieve

revenue and cost targets.

 Oversee procurement, vendor management, and inventory controls to minimize wastage and

optimize value.

5. Guest Experience & Brand Management

 Uphold and promote high standards of guest satisfaction, service excellence, and personalized

experiences.

 Monitor guest feedback, online reputation, and implement service recovery protocols where

necessary.

 Ensure the property maintains brand integrity and complies with brand standards and audit

requirements.

6. Human Resource Management

 Lead recruitment, induction, and training of hotel staff in line with operational requirements

and brand expectations.

 Build a high-performance culture that emphasizes teamwork, accountability, service, and

continuous development.

 Implement performance management systems and ensure employee engagement and

retention.

Candidate Profile

Essential Qualifications & Experience

 Bachelor’s Degree or Diploma in Hotel Management or Hospitality Administration.

 Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4

years in a senior leadership role such as General Manager, Resident Manager, or Executive

Assistant Manager.

 Prior involvement in the opening of a hotel or large-scale hospitality project is highly

preferred.

Skills & Competencies

 Strong leadership, organizational, and decision-making capabilities.

 Excellent communication, interpersonal, and negotiation skills.

 Commercially astute with sound understanding of budgeting, forecasting, and revenue

management.

 High degree of integrity, professionalism, and cultural sensitivity.

 Proficient in hospitality technology platforms (PMS, POS, CRM, etc.).

 Fluency in English is mandatory; knowledge of local/regional languages is an asset.

Compensation & Benefits

A competitive salary package will be offered, commensurate with qualifications and experience.