General Manager Operations

Role Summary: General Manager Operations

The General Manager Operations will lead end-to-end delivery excellence across WattMonk’s solar design and engineering services. This role demands strategic oversight, strong execution, and the ability to manage large, multi-shift teams while driving performance, process optimization, and client satisfaction.

Key Responsibilities

Operational Strategy & Execution

• Define and implement scalable operational frameworks aligned with business goals
• Drive delivery efficiency across multiple service lines and geographies
• Ensure compliance with internal SOPs and external audit standards

Performance Management

• Own KPIs including SLA adherence, turnaround time, and resource utilization
• Monitor dashboards and flag risks proactively
• Lead continuous improvement initiatives across workflows and tools

Team Leadership

• Manage and mentor a team of 50+ across shifts and functions
• Build accountability through mid-level managers and team leads
• Foster a culture of transparency, ownership, and high performance

Stakeholder & Client Engagement

• Collaborate with cross-functional teams (Product, Tech, Sales, Support)
• Present operational insights and recommendations to senior leadership
• Engage with clients to ensure service quality and satisfaction

Preferred Candidate Profile: General Manager – Operations

Experience & Background

• 7–10 years of experience in operations leadership, preferably in service delivery or tech-enabled environments
• Demonstrated success managing large teams (50+ members) across shifts and functions
• Strong track record in SLA-driven delivery, turnaround time optimization, and performance governance
• Exposure to client-facing roles with a focus on service quality and operational excellence

Core Competencies

• Strategic planning and execution of operational frameworks
• Process design, SOP development, and workflow automation
• Ownership of KPIs including SLA, TAT, resource utilization, and quality metrics
• Cross-functional collaboration with Product, Tech, Sales, and Support teams
• Data-driven decision-making and comfort with operational dashboards

Education & Certifications

• Bachelor’s degree in Business Administration, Operations, or a related field
• MBA preferred for strategic and cross-functional leadership
• Certifications such as PMP, Lean Six Sigma, or equivalent are an added advantage

Leadership Attributes

• Strong communicator with executive presence
• Empathetic yet performance-focused team builder
• Comfortable in fast-paced, agile environments
• High accountability, ownership mindset, and stakeholder empathy