General Manager Operations

You are a dynamic and experienced General Manager Operations responsible for leading and overseeing the end-to-end operational functions of a facility to enhance the hospitality experience for elders. In this role, you will coordinate seamlessly across all departments, including clinical, to ensure smooth day-to-day operations. You will be the operational backbone of the organization, managing admissions, overseeing viewings, and creating a consistent high-quality experience. As a front-facing representative, you will bridge internal workflows with external expectations as needed. Your primary focus will be on Maintenance and Operations, ensuring coordination across Administration, Security, Asset Management, and Food & Beverage Services. The ideal candidate will bring a hands-on approach to facilities management, driving operational excellence and upholding service quality standards. Housekeeping (HKP) & Hygiene Standards: - Ensure top-tier hygiene and cleanliness standards across the property. - Take ownership of housekeeping function, including staffing, SOPs, audits, and vendor management. - Compliance with health and safety regulations. - Review and upgrade hygiene protocols in line with industry standards. - Manage the client and resident welcome journey for a premium first impression. - Train teams on greeting standards, admission experience, and personalized resident needs. - Address client complaints promptly for satisfaction and retention. Maintenance & Facility Operations (Primary Focus): - Oversee preventive and reactive maintenance schedules for infrastructure, equipment, and utilities. - Coordinate with internal teams and vendors for maintenance and breakdown support. - Implement energy management programs for operational cost optimization. - Maintain safety compliance and supervise vendor SLAs. - Conduct routine audits and inspections for proactive maintenance. Food & Beverage Operations: - Oversee quality, hygiene, and service standards in kitchen and dining operations. - Coordinate with chefs, catering staff, and nutritionists for dietary requirements. - Optimize food costs, reduce wastage, and ensure compliance with standards. - Adherence to F&B budgets, cost control measures, and revenue targets. - Monitor vendor performance, negotiate contracts, and maintain an efficient supply chain. - Lead the planning, design, and setup of new kitchens. General Administration: - Develop SOPs across operations and administrative functions. - Manage front office, documentation, record-keeping, and compliance. - Oversee budgets, procurement, and vendor relationships. Security & Safety: - Supervise security arrangements and emergency response procedures. - Liaise with local authorities for compliance and disaster management. Asset Management: - Ensure proper tracking, documentation, and risk mitigation of assets. - Monitor asset lifecycle, maintenance history, and depreciation schedules. - Coordinate insurance renewals and claims. Requirements: - Bachelor's degree in relevant field, MBA preferred. - 10-15 years of operations management experience. - Strong technical knowledge, leadership, and team coordination skills. - Proficiency in facility management systems and MS Office. - Ability to multitask and make data-driven decisions in a dynamic environment. Work Environment: - On-site role with regular facility walkthroughs. - Extended hours during critical operations or emergencies.,