General Manager Operations

Job Title:

Job Summary:

Responsibilities & Duties:

• Coordinate and work with all the department heads to ensure the resort operations are carried out efficiently.
• Review bookings/reservation on a daily basis and Interact with guests and other customers on a frequent basis to obtain feedback about their experiences on property to improve service delivery.
• Must be able to develop and implement various strategies that will enhance customer satisfaction and guests experience.
• Execute business plans designed to maximize property customer satisfaction, profitability, and market share.
• Ensure that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans.
• Develop revenue generating strategies for property by identifying new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team.
• Implement established revenue strategy that supports the resorts positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield.
• Oversee the training and recruitment of staff in all departments.
• Must be available 24 hours on call to attend/respond to problems.
• Work with the Accounting team and Administrative Office to maintain works, budgets and expenses.
• Creates a cohesive and high-performance Management team that continuously strives for positive results and improvement; by providing specific feedback and holds them accountable for performance.
• Review business related data periodically such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
• Analyses business information proactively to address the changing market conditions and ensure property operates within budgetary guidelines.

Requirements & Qualifications:

• Degree/Diploma in Hospitality or related field.
• Minimum 15 years experience in Management in the Hospitality industry, with minimum of 5 years’ as General Manager experience in a full-service property.
• Must possess excellent organizational, communication and problem-solving skills.
• Must possess excellent leadership qualities and able to motivate team and staff
• Customer service experience is an important aspect in your managerial experience.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.

PLACE OF WORK : Muttukadu, Chennai

Role : Food, Beverage & Hospitality - Other

Industry Type : Travel / Tourism

Functional Area : Food, Beverage & Hospitality

Employment Type : Full Time, Permanent

Role Category : Food, Beverage & Hospitality - Other