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2.0 - 6.0 years
0 Lacs
maharashtra
On-site
As a Catering Sales Manager at The Westin Mumbai Garden City, your primary responsibility will be handling local social catering opportunities to achieve and exceed the hotel catering sales revenue goals. You will provide day-to-day supervision to Catering Sales associates, ensuring proper turnover of business for quality service delivery. Your role involves contracting and closing local catering and social business, actively up-selling each business opportunity to maximize revenue, and implementing the brand's service strategy to drive customer loyalty through service excellence. To qualify for this position, you should have a high school diploma or GED with 2 years of experience in sales and marketing, guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major from an accredited university is also accepted with no work experience required. Your core work activities will include identifying, qualifying, and soliciting new catering business, understanding market trends and competitors, maximizing revenue through creative offerings, and managing sales activities related to local social catering business. You will collaborate with property Sales and Marketing colleagues, work closely with the Food and Beverage team to develop menus, and maintain exceptional customer service to drive satisfaction and loyalty. Furthermore, you will be responsible for executing sales strategies, building successful relationships with internal and external stakeholders, and ensuring a seamless turnover from sales to operations. Your dedication to providing exceptional customer service, resolving guest issues promptly, and meeting business needs by performing additional responsibilities will be crucial for success in this role. Marriott International is an equal opportunity employer that values diversity and inclusivity. At The Westin, we are committed to empowering guests to enhance their well-being and strive to become the preeminent wellness brand in hospitality. As an associate, you are encouraged to prioritize your own well-being practices on and off the property and embody the brand's values of passion, activity, optimism, and adventure. Join our global team to do your best work, fulfill your purpose, and become the best version of yourself.,
Posted 3 days ago
3.0 - 6.0 years
3 - 6 Lacs
Pune
Work from Office
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand s Customer Service Standards and property s Brand Standards. Executes and supports the business Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (eg, , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 4 days ago
2.0 - 3.0 years
4 - 5 Lacs
Udaipur, Delhi / NCR, Pune / Mumbai
Work from Office
Roles and Responsibilities Managing products Sales in Hotels, Restaurants & Canteens / Caterers, Responsible for HORECA & institutional sales of the company, Managing the distribution channel for better product reach and penetration, Chasing a monthly target to get new business from existing as well as new clients. Candidate will be responsible for meeting the sales targets of the organization on monthly basis in his region, look forward to generating new opportunities for the organization, Roll out devises strategies and techniques necessary for achieving the sales targets, Will be responsible for entire area distribution business, responsible for all new account regional chains acquisition and will be responsible for Co living spaces business for his region and retain top customers and nurture those key relationships over the time. Develop trusting relationships with major clients, Study and understand key clients' needs and requirements, Expand the relationships of existing clients through re-negotiations and proposals. Should have skills of Team Management, Distributor Management, Conflict Management and Prepare and deliver progress reports to his supervisor. Strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and drive more value than traditional sales. Retaining customers protects your revenue margins and helps us remain competitive, Key account management builds trusted client relationships, leading to greater satisfaction. Closely working with Supply chain and Procurement team for monthly projection of raw materials and forecasting the SKU wise sales.
Posted 4 days ago
2.0 - 5.0 years
3 - 6 Lacs
Gurgaon/ Gurugram
Work from Office
• Suggesting upgrades or added our hotel services that may be of interest to clients • Crafting business proposals and contracts to draw in more revenue from clients • Organize large-scale events, including social events conferences and retreats
Posted 4 days ago
5.0 - 10.0 years
3 - 5 Lacs
Kolkata
Work from Office
Roles and Responsibilities Manage institutional business development through HORECA, corporate, hotel, restaurant, cafeteria & canteen sales. Develop and execute strategies to increase revenue growth in the institutional segment. Build strong relationships with key decision-makers at target accounts to drive sales growth. Analyze market trends and competitor activity to stay ahead of the competition. Collaborate with cross-functional teams to ensure seamless execution of sales plans. Develop institutional client pipeline especially major canteen Drive institutional sales growth and meet revenue targets Responsible for promotion of the entire range of products to institutional sales segment in the assigned area Expending coverage by aggressive sales promotion within institutional sales policies framework Introduction of new products especially BASMATI Rice range to institutional customers To keep check on credit and control outstanding and payments as per company policy Collection and compilation of relevant Business & competitor information from market Timely submission of MIS to reporting authority Customer retention, Relationship building & coordination with customers Coordination for customer grievance handling Manage corporate accounts and product promotion Timely submission of MIS Go getter attitude
Posted 4 days ago
2.0 - 7.0 years
2 - 7 Lacs
Delhi, India
On-site
Key Responsibilities Systems/Operations: Proposes banquet pricing in consultation with Chef and selling policies according to guest demand and market situation Develops long and short-term market plan Directs banquet sales team to optimize revenue Keeps in touch with all major clients (customer service) Co-ordinates with Banquet Manager for menu changes according to guest demand and sales history Constantly monitors customer feedback by interacting with guests on a daily basis Ensures timely distribution of al Function Prospectus to all concerned departments Ensures documentation of all customer interactions (contracts, house rules etc ) Ensures timely payment of all banquet bills Ensures Banquets Sales Office is maintained professionally Responsible for maintenance of all Banquet records as per Organizations Policy Proposes and ensures improvement in work by recommending changes in methods, staffing and operation Skills catering sales
Posted 4 days ago
3.0 - 13.0 years
5 - 15 Lacs
Kolkata
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 6 days ago
5.0 - 7.0 years
8 - 9 Lacs
Kolkata
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective A catering sales managers job objective is to drive sales and revenue for a hotels catering business by achieving revenue goals through up-selling business opportunities. The role involves coordinating with internal departments to ensure successful event execution, monitoring and managing the catering budget, and providing exceptional customer service to drive customer loyalty. The position requires frequent interaction with various stakeholders, including sales teams, kitchen staff, vendors, competitors, and other hotel departments. Working closely with the Banquet Manager, the catering sales manager ensures client satisfaction and superior service while enforcing catering department standards and company policies. Key responsibilities include acquiring new and repeat customers, assisting with menu selection and planning, negotiating costs, and executing successful catering events. Essential Job Tasks Develop and execute sales plans, generate new business, and manage existing accounts. Create proposals and contracts for clients and negotiate contracts with customers. Respond to inquiries, ensure customer satisfaction, and address any issues or concerns. Coordinate all aspects of catering events, including equipment, staff, and rentals. Work closely with the culinary team to create customized menus. Implement marketing plans and generate new business through marketing efforts, networking, and referrals. Maintain accurate records and reports, including financial and administrative records. Areas of Responsibility Business Development: Identify and pursue new business opportunities through proactive sales efforts, leveraging industry connections, and networking to drive revenue growth. Sales and Customer Engagement: Respond to inquiries, provide personalized quotes, and negotiate contracts for catering services, ensuring exceptional customer satisfaction and loyalty. Event Execution: Collaborate with culinary and operations teams to ensure seamless event execution, providing tailored solutions to meet clients unique needs and preferences. Client Relationship Building: Conduct site visits and tastings for potential clients, fostering strong relationships and trust to drive repeat business and referrals. Market Intelligence: Stay informed about industry trends, competitors, and market conditions, providing actionable insights to inform sales strategies and tactical plans. Sales Presentations: Create and deliver compelling sales presentations to showcase catering services, highlighting unique selling points and value propositions. Debtors Management: Extend event credit strictly in accordance with the prescribed policy and actively reduce and maintain debtor days within the hotels defined standards. Sales Reporting and Analysis: Prepare and submit accurate and timely sales reports, analyzing sales performance to identify areas for improvement and optimize sales strategies. Marketing Collaboration: Collaborate with marketing teams to develop promotional materials and campaigns, ensuring alignment with sales objectives and brand messaging. Sales Strategy and Planning: Develop and execute effective sales strategies, tactics, and plans, aligning with the departments overall business objectives and revenue targets. Continuous Improvement: Continuously evaluate and improve sales processes, procedures, and performance metrics, ensuring best practices and optimal results. Attributes/ Essentials/ Other Information Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation. Required Qualifications A degree in Hospitality Management Work Experience Minimum of 5 - 7 years of experience in Catering Sales department and hospitality industry Languages Needed in Position Proficiency in english. Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 6 days ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
As the business leader of the property's Catering Sales Department at The St. Regis Mumbai, your primary responsibility will be to manage both the reactive and proactive catering sales efforts. You will play a crucial role in achieving revenue goals, ensuring guest and associate satisfaction, and enhancing the financial performance of the department. It will be your duty to implement the brand's service strategy and relevant initiatives throughout the sales process. Leading a team of on-property catering sales associates, you will collaborate with key stakeholders within Area Sales to qualify business leads effectively. Working closely with Event Management and hotel operations, you will promote and sell products and services that align with the hotel's capabilities for successful execution. Your role will also involve ensuring a seamless turnover from sales to operations and back to sales, consistently delivering a high level of service. Additionally, you will be accountable for maximizing revenue opportunities through up-selling and accurate forecasting for all events. Education and Experience: - Required: A 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major from an accredited university, along with 4 years of experience in sales and marketing or a related professional area. - OR: A 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, accompanied by 2 years of experience in sales and marketing or a related professional area. - Preferred: A 4-year college degree. Core Work Activities: - Managing Sales Activities: Handling catering sales efforts for the hotel, including local and group/convention business, developing menus, executing catering promotions, and ensuring adherence to customer service and brand standards. - Building Successful Relationships: Interacting effectively with guests/clients, vendors, and other hotel departments to monitor guest satisfaction, drive customer loyalty, and understand customer needs for tailored solutions. - Leadership: Directing and managing on-property catering sales managers, attracting and retaining talent, setting performance expectations, and fostering leadership development among the team to achieve revenue goals and enhance guest satisfaction. At Marriott International, we are committed to fostering an inclusive and diverse work environment where every associate's unique background is valued and celebrated. We are dedicated to providing equal opportunities to all individuals, without discrimination based on protected characteristics. St. Regis Hotels & Resorts, known for their timeless glamour and exceptional service, offer luxurious experiences across a global portfolio of more than 50 hotels and resorts. Join us at St. Regis to be part of a renowned brand within Marriott International, where you can contribute your best work, forge your purpose, collaborate with a global team, and grow both personally and professionally.,
Posted 6 days ago
1.0 - 5.0 years
1 - 2 Lacs
Pune
Work from Office
Responsibilities: Ensure guest satisfaction Manage banquet operations from planning to execution Maximize revenue through effective sales strategies Collaborate with catering team on menu development and logistics
Posted 1 week ago
2.0 - 4.0 years
4 - 5 Lacs
Pune, Gurugram, Jaipur
Work from Office
Roles and Responsibilities Managing products Sales in Hotels, Restaurants & Canteens / Caterers, Responsible for HORECA & institutional sales of the company, Managing the distribution channel for better product reach and penetration, Chasing a monthly target to get new business from existing as well as new clients. Candidate will be responsible for meeting the sales targets of the organization on monthly basis in his region, look forward to generating new opportunities for the organization, Roll out devises strategies and techniques necessary for achieving the sales targets, Will be responsible for entire area distribution business, responsible for all new account regional chains acquisition and will be responsible for Co living spaces business for his region and retain top customers and nurture those key relationships over the time. Develop trusting relationships with major clients, Study and understand key clients' needs and requirements, Expand the relationships of existing clients through re-negotiations and proposals. Should have skills of Team Management, Distributor Management, Conflict Management and Prepare and deliver progress reports to his supervisor. Strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and drive more value than traditional sales. Retaining customers protects your revenue margins and helps us remain competitive, Key account management builds trusted client relationships, leading to greater satisfaction. Closely working with Supply chain and Procurement team for monthly projection of raw materials and forecasting the SKU wise sales.
Posted 1 week ago
2.0 - 7.0 years
11 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Sales Activities Manages sales efforts for the hotel including local corporate and social catering. Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative. Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Designs, develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus which drive sales. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company. Providing Exceptional Customer Service Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. Executes and supports the company s Customer Service Standards and hotel s Brand Standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the hotel s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Additional Responsibilities Performs other duties, as assigned, to meet business needs. .
Posted 1 week ago
2.0 - 5.0 years
2 - 3 Lacs
Gurugram
Work from Office
Assist in the preparation and cooking of food under the supervision of senior chefs Ensure proper storage and labeling of all food items Follow kitchen SOPs and food safety standards Assist in the plating and presentation of dishes
Posted 1 week ago
3.0 - 11.0 years
8 - 9 Lacs
Kochi
Work from Office
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand s Customer Service Standards and property s Brand Standards. Executes and supports the business Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (eg, , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 1 week ago
3.0 - 11.0 years
8 - 9 Lacs
Jaipur
Work from Office
Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue Identifies new group/catering business to achieve personal and property revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Sales Activities Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s Customer Service Standards and property s Brand Standards. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer s expectations. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Building Successful Relationships Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Participates in and practices daily service basics of the brand. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 1 week ago
2.0 - 4.0 years
2 - 6 Lacs
Mumbai
Work from Office
Passionate about everything relating to Food & Beverage and putting a smile on our guests faces, as Outlet Manager F&B Sales, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable- With your passion and motivation, you sell unforgettable experiences to guests at your hotel- You are professional and have excellent knowledge of everything your hotel has to offer- You build strong relationships and create a lasting connection with your guests- What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our Corporate Social Responsibility activities What you will be doing: You generate group and/or event business for Restaurants & Bars and achieve F&B sales targets You define KPIs, create offers, negotiate prices, and close contracts related to Restaurants & Bars You participate in trade fairs, conferences, and promotional events You maintain important contacts, address databases, and business data Liaison with Aggregator apps and F&B partner to create value add-ons Lead the Restaurant reservations department and drive sales for F&B Restaurants & Bars Liaison with Catering sales & Room sales teams to attend sales calls & generate leads Create Individual relationships with Corporates, Socials & PSU sector to drive business & business opportunities- Your experience and skills include: Relevant experience in F&B operations and sales is an advantage You are focused on guest needs and always remain calm and courteous You are highly responsible and reliable You have excellent communication skills, both verbal and written Your strengths include interpersonal and social skills, and you work in a solution-oriented manner Ability to work cohesively as part of a team with minimum supervision Ability to anticipate and focus attention on guest needs, being professional and welcoming Your team and working environment: Team of young and vibrant F&B enthusiast Vision to create Cousu main Innovation is key to success and that s our motive . Graduation . Previous experience in hospitality sector
Posted 1 week ago
5.0 - 8.0 years
7 - 10 Lacs
Mumbai
Work from Office
OrganizationGrand Hyatt Mumbai Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Senior Director of Events is responsible to ensure the smooth and efficient of the Events department, covering both the catering sales as well as convention services functions of the hotel Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management Minimum 2 years work experience as Director of Catering, Catering Manager or Convention Services Manager Good operational, administrative and interpersonal skills are a must
Posted 1 week ago
2.0 - 3.0 years
6 - 7 Lacs
Bengaluru, Karnataka, India
On-site
Experienced Catering Sales Manager with a proven track record in driving revenue through the sale of catering services for events and special occasions. Strong sales background, excellent communication skills, of the catering industry. Education UG: Any Graduate
Posted 1 week ago
3.0 - 7.0 years
3 - 7 Lacs
Panjim, Goa, India
On-site
Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate) and implements the segment sales strategy to achieve segment revenue goals, property revenue goals, and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function, focusing on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE: Education and Experience: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales and marketing or a related professional area OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies: Works with sales leader to ensure understanding of sales strategy and effective implementation for the segment. Assists in developing and implementing an aggressive solicitation program to increase business. Works with management to create and implement a sales plan addressing revenue, customers, and market for the segment. Assists with the development and implementation of promotions (internal and external). Maximizing Revenue: Provides positive and aggressive leadership to ensure maximum revenue potential, setting examples with personal booking goals. Recommends booking goals for sales team members. Managing Sales Activities: Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager. Participates in sales calls with sales team to acquire new business and close deals. Executes and supports the operational aspects of business booked (e.g., proposal generation, contract writing, customer correspondence). Analyzing & Reporting on Sales and Financial Data: Analyzes market information using sales systems to achieve property's financial room and catering goals. Assists Revenue Management with completing accurate six-period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service: Leads in guest hospitality, exemplifies customer service, and sets a positive example for guest relations. Interacts with guests to gather feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of product and services (rooms, meeting facilities, food & beverage). Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals or managers. Ensures a customer recognition program is in effect throughout Sales. Executes and supports the company's Customer Service Standards and property's Brand Standards. Strives to exceed customer expectations by understanding their needs and offering the appropriate solutions. Building Successful Relationships: Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to achieve the property's needs. Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with regulations. Attends customer events, trade shows, and sales missions to build and maintain relationships with key customers. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 1 week ago
2.0 - 6.0 years
2 - 6 Lacs
Pune, Maharashtra, India
On-site
Job Responsibilities: Contract and close local catering and social business. Ensure timely and proper turnover of business for quality service delivery. Achieve catering revenue goals through active up-selling of each business opportunity. Implement brand service strategy and initiatives in all sales processes. Drive customer loyalty through excellent service delivery at every stage of the customer experience. Candidate Profile: Education and Experience: High school diploma or GED; 2 years of experience in sales/marketing, guest services, or related fields; OR 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no prior work experience required. Core Work Activities: Managing Sales Activities: Manage local corporate and social catering sales for the hotel. Collaborate with off-property sales channels (Sales Office, Area Sales, EST) for coordinated and complementary efforts. Respond to incoming catering opportunities for the hotel. Identify, qualify, and solicit new catering business to meet revenue goals. Understand market conditions (competitors, trends, supply, and demand) to sell effectively. Close high-value opportunities based on market needs. Negotiate contracts using creative selling techniques. Design and sell creative catering events and packages. Maximize revenue by up-selling food and beverage packages. Manage catering sales revenue, operational budgets, and provide forecasting reports. Develop menus that drive sales. Oversee operational aspects of catering business (proposals, contracts, customer communication). Support the hotel's service standards and resolve guest issues during the sales process. Ensure a return on investment for the company and owner. Providing Exceptional Customer Service: Interact effectively with sales teams, kitchen, vendors, competitors, community, and other hotel departments to ensure guest satisfaction. Execute customer service standards and brand guidelines to drive satisfaction. Assist customers by understanding their needs and recommending appropriate services to exceed their expectations. Build strong relationships with clients, understanding their business needs. Collaborate closely with operations for seamless execution of strategies. Additional Responsibilities: Perform other duties as assigned to meet business needs.
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Vadodara, Gujarat, India
On-site
The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within the community to strengthen and expand the customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete, and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of the sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall marketcompetitors strengths and weaknesses, economic trends, supply and demand, etc.and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions. Providing Exceptional Customer Service Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company's customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Ahmedabad, Gujarat, India
On-site
The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within the community to strengthen and expand the customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete, and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of the sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall marketcompetitors strengths and weaknesses, economic trends, supply and demand, etc.and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions. Providing Exceptional Customer Service Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company's customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.
Posted 1 week ago
2.0 - 4.0 years
2 - 4 Lacs
Chennai, Tamil Nadu, India
On-site
Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Posted 1 week ago
2.0 - 4.0 years
2 - 4 Lacs
Pune, Maharashtra, India
On-site
Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Posted 1 week ago
2.0 - 4.0 years
2 - 4 Lacs
Bengaluru, Karnataka, India
On-site
Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Posted 1 week ago
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