Four Seasons

Key Responsibilities: Financial Transactions & Cash Handling: Accurately process all guest transactions, including cash, credit/debit card, and digital payments. Ensure bills are generated as per guest orders and verify pricing accuracy. Maintain a balanced cash drawer, ensuring all transactions are recorded correctly. Process refunds, void transactions, and handle discrepancies following financial guidelines. Ensure proper handling and security of cash and POS systems. Billing & Invoicing: Generate itemized bills and ensure they are presented correctly to guests. Maintain detailed records of bills, receipts, and guest invoices. Assist in reconciling daily transactions and reporting any inconsistencies. Coordinate with the Finance team to ensure smooth end-of-day revenue reconciliation. Compliance & Audit: Follow hotel financial policies, ensuring compliance with Four Seasons accounting standards. Maintain accurate records for internal audits and finance department verification. Adhere to tax compliance, GST regulations, and correct invoicing practices. Coordination & Communication: Work closely with bartenders, servers, and managers to ensure smooth billing operations. Assist guests with queries regarding bills, pricing, or payment methods. Ensure smooth communication with the Finance team regarding any payment discrepancies. Coordinate with the IT team for POS system troubleshooting and updates. Guest Service & Experience: Ensure a smooth and professional payment experience for all guests. Handle guest complaints regarding billing professionally and escalate when necessary. Maintain a warm and professional demeanor while interacting with guests. Operational Support: Assist in setting up the cashier station and ensuring all necessary supplies (receipt paper, change, POS functioning) are available. Support bartenders and waitstaff by processing payments efficiently during peak hours. Monitor and report discrepancies in bar revenues and cash transactions. Required Qualifications & Skills: Prior experience as a cashier in hospitality, F&B, or luxury establishments is preferred. Strong numerical and financial skills. Proficiency in POS systems and basic accounting software. Knowledge of GST and tax invoicing in India is a plus. Excellent attention to detail and problem-solving skills. Strong interpersonal and communication skills. Ability to work in a high-paced environment and manage multiple transactions efficiently. Willingness to work late hours, weekends, and holidays as required by bar operations. Work Environment & Benefits: Opportunity to work in one of Mumbai s premier luxury rooftop bars. Exposure to high-profile clientele and luxury hospitality standards. Competitive salary and benefits as per Four Seasons Hotel policies. Training and career development opportunities within the Four Seasons network. Dynamic and collaborative work environment

Basic Function: Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies. Role and Responsibilities: Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Block rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Consistently driving the team to achieve high guest experience scores in social media platform such as Medallia, Trip Advisor etc. Is completely aware of the hotels upsell program and constantly drives towards achieving the companies upsell goal. Actively handles profile management and guides staff accordingly. Actively monitors chat response and mobile application to ensure timely response. Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed. Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc. and escort them to or from their rooms respectively Coordinating with respective supporting departments especially Housekeeping to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments. Resolves customer complaints from all areas of the hotel Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc Adheres to the hotels code of conduct and grooming hygiene standards Actively conducts briefings and meetings. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries andspecial requests.

What you will do Supervises day-to-day activities provides a Hands On approach to training, Will Plan, assign and delegating work Assist the Executive Pastry Chef with the coordination and directing of the pastry operation. Pair recommended desserts with appropriate wines, cocktails, non-alcoholic drinks etc. Control the effective storage and stock levels, while always being cost-conscious Check quality of material and condition of equipment and devices used for baking Analyzes food costs and determines most cost-effective recipes while maintaining quality Identify staffing needs and help recruit and train personnel Provides training and guidance to pastry staff performing related work Encourages elevated performance, leads by example, and disciplines employees for the purpose of improving the Pastry Departments standards of excellence. What you bring High School Diploma; Technical Culinary Program Degree with pastry emphasis is considered an asset Minimum 3 years prior experience as a Pastry Sous Chef, hospitality prefered Demonstrate strong pastry skills and operation 1 year prior inventory/cost control experience preferred Working knowledge of baking with ingredient limitations (gluten free, sugarless etc.) Must be able to perform in a high-volume environment Ability to supervise and train assigned staff. Ability to handle multiple tasks and works well in environment with time constraints Ability to analyze supplies costs and develop cost-effective procedures. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Comprehensive InsurancecoverageforHospitalizationand Personal Accident Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Complimentary Employee Meals

Position The Four Seasons Hotel Bengaluru is looking for Japanese Cuisine Chef. Candidates with passion for excellence, expertise in culinary operations and proven leadership experience are invited to apply for a career with Four Seasons. Japanese chef will plan, organize, control and direct the work of employees in the Kitchen Department responsible for outlet food preparation while ensuring superior quality and consistency. You will - Coordinate the selection, training, development, and evaluation of employees and managers in the Kitchen s bake/pastry shop through effective management and leadership to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation. Assist in the planning and development of menus for the hotel; ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control. Ensure that sanitation standards as set forth by Four Seasons, local, state, and federal regulations are in compliance as well as the cleanliness and organization of the kitchen. Set up control systems which will assure quality and portion consistency and the ability to create proper purchasing specifications as well as monitor and review operating criteria and develop an awareness of the importance of food preparation and quality. Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments. Requirements: College degree preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required. Five to seven years previous experience in a Japanese specialty restaurants designing and creating menus. Japanese Chefs working internationally are preferred. CDP/ Junior Sous Chef may apply too. Requires ability to operate computer systems Requires the ability to operate and utilize culinary production equipment and tools. Requires reading, writing and oral proficiency in the English language. What to expect: You will Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence

Role and Responsibilities: To ability to manage and oversee all the Spa area (Spa, Gym, Changing Room, Retail, Guest Activities, libirary Lounge, support services). The ability to arrange the training of the Spa to standards. Also assist the Training Manager in the training of all Spa Department Staff. The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to assistance with policies, philosophy and objectives for the Spa. The ability to interview and select job applicants as well as supervise, discipline and give performance evaluations for pool employees. The ability to schedule staff and complete payroll records in accordance with budgeted guidelines. The ability to work closely with Engineering to maintain proper water quality and mechanical operation of the swimming and whirl pools. The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation. The ability to coordinate personal training with outside contractors and employees and to guarantee a high level of service and adequate availability. The ability to maintain the Poolside as a safe environment and in accordance with all health department regulations. The ability to oversee the cleanliness of the fitness area, pool deck, and patio terrace and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering. The ability to respond properly in any hotel emergency or safety situation. The ability to effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends. The ability to interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests. The ability to utilize all computer systems relevant to the departments. The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. The ability to maintain a log (Lotus Notes) with important information to be passed onto management. The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department. The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data. The ability to anticipate, in advance, all materials and supplies and assure their availability The ability to communicate with other departments to ensure a supporting team of professionals The ability to be certified in CPR (Cardiopulmonary Resuscitation). The ability to be cross-trained in all functions of the spa where appropriate. The ability to perform other tasks or projects as assigned by hotel management and staff. Skills and Abilities: Reading, writing and oral proficiency in the English language. Previous supervisory or management experience required. College degree in Hotel and Restaurant Management preferred. Thorough knowledge of service, cost control, labor controls, menu writing, maintenance, merchandising and accounting

Basic Function: To work with the PR Manager on generating awareness of the resort through all media outlets; including a strong focus on local awareness; and manage of all marketing and advertising initiatives as well as the development and execution of the annual public relations plan. Focus on the resort website, and the development of a resort e-Newsletter and all electronic marketing tools. Role and Responsibilities: Create innovative publicity programs that will increase awareness and positive perception of the resort, its spa, culinary programs, services, and personnel. Programs should address specific needs as outlined in the marketing plan and capitalize on unexpected opportunities as they arise. Maximize opportunities for publicity in all media through careful research and targeted editorial pitch plan, focused on key feeder markets for both the group and leisure segments. Maintain professional relationships with media to support achieving the goals outlined in the PR plan, including the distribution of targeted media releases, media kits, pitches, and other PR related material. Development and execution of an annual PR plan as an integral part of resort marketing plan, based on guidelines given in the annual plan instructions, including a PR roadmap, segment strategies, and key PR initiatives. Utilize all available electronic marketing tools to increase exposure to all available outlets, including the development of an eNewsletter; oversight of E-Mail broadcasts; Customized Mini-Sites; and all related electronic opportunities. Maintain current image library and video footage to maximize media coverage. Update and maintain property website within the corporate standards, and maintain current image library and video footage to maximize media coverage. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. Ensure that all hotel promotions, advertising, direct mail pieces, and collateral are in keeping with Four Seasons image and reflect the highest level of professionalism in content and presentation. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Handle very closely with Director PR all the digital social media handles. Generate score card reports and monthly PR reports Manage all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Manage the development of all direct sales presentation material for both travel industry and group sales. Proof read all marketing material, including: collateral, direct mail, advertising, printed promotional pieces, guest correspondence, etc. Perform other tasks or projects as assigned by the director of marketing. Education: College education required Experience: One to Three years experience in a public relations capacity with Four Seasons or another related organization. Skills and Abilities: Strong writing and oral presentation skills Advanced media relations experience Detailed knowledge on digital e-marketing Thorough knowledge of social media handle Generate reports for monthly score card Knowledge of production methods in graphic arts and collateral Requires knowledge of and ability to operate computer equipment Basic knowledge of journalism practices and broadcast production methods

Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of staff. Must be able to assist hotel guests with technical requirements and issues. Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Assist in other areas of the accounting office as needed. Product Functions Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Provide administration services, to include; contribution to technology capital and operating budgets. Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations. Good knowledge and support for Desktop OS and applications including patches. Provide direct guest support and quality support to function rooms and conference services. Administer Lotus Notes, connection to global VPN and other communication tools. Assist in the process of systems backup and recovery procedures. Assist in management of third party vendors. Provide 24 / 7 support for mission critical systems. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. Profit Functions Recommend new applications as requested by hotels to streamline business processes. Implement technology best practices . Provide HSIA Guest and Customer support when no contract with third parties exists. Competencies: Key Behavioural Competencies Technical Skills and Knowledge Highest level of integrity and transparency. Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams. Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills Good written and verbal communication skills Work in a safe, prudent and organized manner. Technical background, MCSE or strong networking skills. Prior education and/or experience supporting complex networks. Four Seasons IT core standards and key controls. Good knowledge of the Four Seasons policies and procedures. Knowledge of basic accounting principles. KEY FUNCTIONAL COMPETENCIES Reasonable cost analysis, cost management and budgeting skills. Clear understanding of the purpose and reasons for internal controls. Understand and familiar with hotel quality standards and service standards. Strong commitment to service.

We are looking for an experienced Spa Therapist to join our team in India. The ideal candidate will have a passion for wellness and beauty, with a strong background in providing high-quality spa treatments. Responsibilities Provide a variety of spa treatments including massages, facials, body scrubs, and wraps. Assess client needs and preferences to recommend appropriate treatments and services. Maintain cleanliness and hygiene standards in the spa area. Educate clients on skincare and wellness techniques to enhance their experience. Stay up-to-date with industry trends and advancements in spa therapies. Skills and Qualifications 5-10 years of experience in a spa or wellness center. Certification in massage therapy or relevant spa treatments. Strong knowledge of various massage techniques and skincare products. Excellent communication and interpersonal skills to interact with clients. Ability to work in a fast-paced environment and handle multiple clients.

What you will do The Core Agent is responsible for providing general information about the hotel and assisting callers. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Creates and maintains reservation records by date of arrival and alphabetical listing. Communicates reservation information to the front desk. Open and close the availability as and when required of hotel in all channels and website. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers What you bring At least 1-2 years experience in a similar role within 5 Star Luxury Hotels is considered an asset Bachelor s Degree in Hospitality Management or Equivalent is considered an asset Strong communication and customer service skills What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Employee Meals

The Director of Rooms is responsible for overseeing all aspects of the Rooms Division, ensuring exceptional guest experiences and operational efficiency. This role requires a strategic leader with extensive experience in hotel management, particularly in managing front office and housekeeping operations. Responsibilities Oversee the daily operations of all room-related departments, including front office, housekeeping, and guest services. Develop and implement strategies to enhance guest satisfaction and improve room occupancy rates. Manage room inventory and pricing strategies to maximize revenue. Lead, mentor, and train the Rooms Division team to ensure high performance and exceptional service standards. Coordinate with other departments to ensure seamless guest experiences throughout their stay. Monitor and analyze room sales and occupancy reports to identify trends and opportunities for improvement. Ensure compliance with health and safety regulations and hotel policies. Skills and Qualifications Bachelor's degree in Hospitality Management or related field; Master's degree is a plus. 12-17 years of experience in hotel operations, with a significant focus on rooms division management. Strong knowledge of hotel management software and PMS systems. Excellent leadership and team management skills. Outstanding customer service skills with a focus on guest satisfaction. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities.

About the role: The Food & Beverage Serverprovidesexceptionalquality and service toRestaurantNameguests. In this role,youwill be tasked withprovidingan expertly served beverage or dining experience;anticipatingthe guests needs and as an expert on the menu options; and delivering memorable guest experiences.This role is part of theF&B Service, reporting intotheOutlet manager. What you will do: Provide an enjoyable dining experience through excellence for quality, professionalism, and friendliness. Anticipate guest needsa dsatisfaction;offersuggestions, andrespond urgently and appropriately to guest concerns and requests. Assistin clearing and resetting tables according to servicestandards What you bring: An outgoing personality and a can-do approach to an assigned task High levelofunderstanding and knowledge of food and wine Background in Luxury Resort and Hotelconsidered anasset Confident outgoing personality and a can-do approach to any request. Minimum 1 year experiences as Server in a 5 star Luxury hotel S What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunitiesincluding an international career. Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive InsurancecoverageforHospitalizationand Personal Accident

About the role The Head Bartender is responsible for preparing and supervising the day-to-day operations for the Bar and restaurant bypreparing and serving of Beverage. To assist F&B Manager in ensuring all staff adhere to Four Seasons standards. This role is reports to the Restaurants & Bars Manager. What you will do Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards. Serve a variety of beverages and have excellent knowledge of the beverage menu; Develop complete knowledge of all products offered by the bar such as wines, cocktails, beers, Armagnacs, cognacs, spirits and all other beverages. Perform all opening and closing tasks at the bar; be able to set-up tables as per required standards. Have detailed knowledge of all menu items whether it be food or beverages. Tidy up and clean bar area during service hours. Ensure bar is properly stocked at all times and that opening and closing tasks are executed. Immediately report all incidents or atypical situations to the supervisor. Confirm guest orders including any special needs or requests from the lounge server using the hotel s point-of-sales system; check completed orders with the guest s original order. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Work harmoniously and professionally with co-workers and supervisors. Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information Assist with bar inventory. What you bring 2-3 years experience in a similar role within 5 Star luxury Hotel is considered as an asset Experience working within well-known stand-alone Bar/Restaurant. Creativity and efficiency. Excellent beverage knowledge. Positive attitude with a generous and uplifting team approach. Ability to proactively anticipate and prioritize the needs of the guest. Energetic and professional approach to his/her craft. Ability to pour, mix, and blend a wide variety, of wines, spirits, and missed drinks. Requires ability to operate computer equipment and other food & beverage computer systems. Requires reading, writing and oral proficiency in the English language What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities including an international career. Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident

Role and Responsibilities: People Leadership Skills Recruit, select and familiarise marketing department personnel with the Hotel and their functions. Train and guide marketing department personnel in the performance of their duties as to specific position responsibilities, performance techniques, reporting procedures, etc. Conduct performance evaluations and follow up with Marketing department personnel. The ability to build a positive working environment. Maximize Hotel Revenue Implement activities that positively impact hotel Rev Par performance Monitor competitive hotels to ensure continual market share improvement. Develop, co-ordinate, and implement programs to increase profitable sales in all product areas. Monitor and identify current and future business trends to ensure profitable sales in periods of low and high demand. Manage the hotels Yield Management program including the transition to a more robust dynamic pricing model. Ensure accuracy of definite bookings plus contracted group and corporate accounts. Marketing Review and monitor competitive hotels so as to formulate recommendations on product and service enhancements to remain competitive Identify sources of business available to the hotel and establish priority marketing opportunities in the solicitation of that business. The ability to understand the different needs of market segments and implement strategies/programs as appropriate to maximize profitability. Analyze the Hotels capabilities and identify the direct sales, advertising, and public relations programs necessary to attract complementary sources of business. Develop and implement the Annual Marketing Plan. The ability to keep abreast of market trends and respond as needed. Develop marketing programs consistent with Four Seasons style and image. Initiate and supervise the installation of all sales and marketing office procedures and ensure hotel is in compliance with all Four Seasons Sales and Marketing Minimum Operating Standards. Prepare, monitor and control the annual advertising and business promotion (A&BP) budget. Sales Solicit and service selected accounts. Participate in designated trade, service and community association and clubs. Represent all Four Seasons Hotels on sales calls Provide one up sales assistance for all key accounts, to maintain an active account load and to act as the hotels sales leader. Managing Sales Activity Serve as hotel s key contact with organizations such as convention and business bureau, governmental business bodies and key airline accounts. Set and monitor all quotas for sales activities and production for direct sales personnel. Develop and approve travel schedules and budgets. Implement and monitor an effective prospecting program. Review the performance of each sales person and audit key account activity. Effectively administrate the companys sales incentive plan. Develop and maintain a succession plan for management positions in Sales and Marketing. Co-ordinate sales activities with WSOs. Determine staffing requirements, sales deployment, areas of responsibility and manage the performance of assigned staff according to their respective job descriptions. Internal Communications Maintain a cooperative working relationship with other departments particularly those with mutual guest contact. Participate in meetings with Planning Committee and Department Heads disseminating information on sales activities, special bookings, business forecasts, competition, etc. Communicate with Corporate Marketing, Worldwide Sales Offices and other Four Seasons Hotels regarding new marketing opportunities, competitor activities, etc. Prepare reports as required by the General Manager and Home Office. Hotel Systems Enhance marketing effectiveness through improvements in automation. Utilize computerized operational systems (Delphi, FO system, etc...) Ensure accurate tracking of business segments/markets. Implement systems to ensure sales and marketing programs achieve projected results. Understand, utilize and supervise the installation of automated sales and reservations systems. Promotions - Advertising - PR Develop special promotional programs to stimulate trial and generate revenue. To direct and manage the hotel s utilization of emerging social media tools ie twitter, blogs, Four Seasons Facebook, Linkedin (and online reviews) ie trip advisor. Participate in the development of collateral and ensure that Four Seasons standards are maintained. Ensure all advertising conveys the desired image and message. Monitor all expenditures adhering to the advertising budget. Maintain open communication with advertising agency/media to provide them with constant input as to the needs of the hotel. Work with the Director of Public Relations to ensure that the Four Seasons Hotel Sydney receives maximum exposure in appropriate media. Provide guidance to ensure favourable attitudes toward the hotel and Four Seasons Hotels. Report to the General Manager and Home Office any significant activity with which the hotel may wish to become involved. Develop the advertising and business promotion budget in conjunction with the Annual Marketing Plan. Business Involvement Administer department activities within the approved budget with evaluation on a monthly basis. Review and approve all sales personnel expense accounts. Approve all purchase requests for the Marketing Department. To be directly involved in forecasting and continuously be aware of current and forecasted financial/business performance. Analyse financial/business performance vs forecasts/budget and make the required changes if necessary. Understand, maximise use of, and properly control A& BP budget. Sound analyser and problem solver The ability to be a do-er, implementer, and action taker Develop and use good business acumen and be a good business operator. Vigilant and attentive to detail. Monitor quality and be obsessively service oriented. A Team Player and have interpersonal sensitivity. Public Ambassador for Four Seasons Hotels. The ability to respond properly in any hotel emergency or safety situation. Perform other tasks or projects as assigned by hotel management and staff. Education: 3-year university/college degree (or equivalent) Experience: 3 - 5 years of employment in a related position Skills and Abilities: Requires strong revenue and budget management skills

About therole: The Guest Room Attendant delivers thebest Rooms experienceforour gueststhrough attention todetail,ensuringall guest rooms are clean and up tostandard.This roleanticipates, customizes, and servicesguest sneeds before being asked andisknowledgeable about hotel offerings and amenities.This role is part of the Housekeeping department, reporting intothe Housekeeping Manager. What you will do: Clean, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according toprocedure Performs Room Attendant duties in occupied rooms and check-outrooms Provides turn down service forguests Find opportunities to personalize the service experience for eachguest What you bring: One+ year experience working in hotel housekeeping is considered an asset Strongorganization skills and an eye for attention to detail Strong communicationskills Background in Luxury Resort and Hotelconsidered anasset What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunitiesincluding an international career. Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive InsurancecoverageforHospitalizationand Personal Accident

Secure and service Catering Business from the Social and Corporate Market, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential. Role and Responsibilities: Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls. Conduct property tours and entertain planners of meetings, social events, and weddings. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits. (5%) Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues. Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report. Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events. Respond according to the crisis management plan to any resort emergency or safety situation. Proactively go out to the respective designated areas of sales calls. Work closely with sales buddy and coordinate all the task related to sales. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Assist Conference Services Department as required, particularly during large group movements Mentor and develop Administrative staff for future career growth Assist with all guest inquires within the Sales, Marketing and Conference Services Department, including assistance with high telephone volume and walk-in site inspections. Perform other tasks or projects as assigned by hotel management Provide input on the marketing plan and budget. Be fully versed in the facilities and capabilities of the resorts competitive set. Maintain a visible presence in the community through involvement with Industry associations Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit. Knowledge and Skills Education: College Education preferred Experience: 3-5 years previous catering sales and/or banquet assistant manager/captain experience. Skills and Abilities: Excellent reading, writing and oral proficiency in the English language. Strong selling and interpersonal skills. High level of creativity. Attention to detail. Ability to handle multiple tasks and make decisions in a fast paced client driven environment. Ability to work long and irregular hours, weekends and evenings Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.

To supervise the kitchen brigade to ensure the smooth running of the department. To control the quality and presentation for assigned outlet or kitchen operation. To communicate effectively with staff and ensure they are fully always briefed. To supervise and carry out refresher training on an on-going basis. To supervise and maintain standards of cleanliness in the kitchen. To ensure that regular knife drill and equipment training is carried out in accordance with the Health and Safety standards. To ensure all members of the kitchen brigade follow the proper Health and Hygiene practices as laid down in the Health and Safety regulations of the Hotel. To ensure daily communication with the Restaurant, Banqueting, Room Service and Purchasing Managers. To ensure Kitchen morale is high and teamwork is always evident. To control food cost through careful purchasing, portion control and supervision of wastage. To carry out the costing of recipes as and when required. To make out the dairy and market list. To draw up staff rotas as and when required. To control the ordering of all the dry stores goods. To control the maintenance of all kitchen equipment, liaising closely with the Director of Engineering and Duty Engineer. To participate in the recruitment and selection of staff. To liaise with the Executive Chef on new menus, innovative ideas etc and train his team on product innovations. To take proper care of your uniform, personal appearance, and hygiene, setting a good example to the rest of the team. To ensure that both you and your staff are fully familiar with the hotel Fire and Emergency procedures. To assist with any other duties as assigned by the Executive Chef or Director of Food and Beverage. Must be aware and remain in touch with the latest market trends and happenings of the culinary world. Should be aware of molecular gastronomy and is well versed in modern food plating concepts. Preferably should have basic knowledge and skill of multi cuisines, with focus on health and wellness. To engage in meaningful guest interaction and focus on guest connect in view of Four Seasons DNA. To be able to work in all shifts as directed by the Executive Chef and/or Executive Sous Chef.

We are seeking a highly experienced Director of Finance to lead our financial operations and strategy in India. The ideal candidate will have a proven track record in finance management, with a strong background in corporate finance, strategic planning, and team leadership. Responsibilities Develop and implement financial strategies to meet the organization's goals Oversee financial planning and analysis, including budgeting and forecasting Manage the finance department, ensuring efficient operations and compliance with regulations Prepare financial reports and presentations for the executive team and board of directors Monitor and manage cash flow, investment strategies, and capital expenditures Ensure accurate and timely financial reporting and compliance with financial regulations Lead financial audits and liaise with external auditors Develop and maintain relationships with banks and financial institutions Guide and mentor finance team members, fostering professional development Identify opportunities for cost reduction and improved financial performance Skills and Qualifications 17-18 years of experience in finance or accounting management Master's degree in Finance, Accounting, or related field Professional certification such as CPA, CFA, or CMA is highly desirable Strong analytical skills and attention to detail In-depth knowledge of corporate finance and accounting principles Proficiency in financial software and Microsoft Office Suite, especially Excel Excellent leadership and team management skills Strong communication and interpersonal skills Ability to work under pressure and meet tight deadlines Experience in financial modeling and data analysis techniques

What you will do Actively solicit new business and respond to inquiries in absence of catering manager with the intention of confirming profitable catering business. Maintain an active trace/follow-up system on all inquiries and personal sales calls. Prepare correspondence (proposals, contracts, form letters, internal forms, etc. ) and provide administrative support as required by the Director of Marketing and Catering departmental head. Conduct property tours and entertain planners of meetings, social events, and weddings. Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues. Answer telephones and take messages for the Catering Department adhering to Four Seasons standards What you bring College education is required. Hotel Graduates preferred. Previous experience in Sales or Sales Administration will be an added advantage. Excellent reading, writing & oral proficiency in the English language. Work well under pressure, requires multitasking and being a team player. Detail oriented, well developed organizational skills and a strategic thinker. Fresh hotel school graduates/ MBA students are welcome to apply. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals

Role and Responsibilities: To provide a high level of operational availability and stability for property based technology. To provide Administration services, to include: communication point for technology issues. To provide Server infrastructure management, to include: to assist in the planning design of the server infrastructure, to assist in capacity planning, to assist in performance monitoring, to assist in operating system upgrades and/or patches, to assist in trouble-shooting restoration of services, to assist in system backup recovery procedures, to assist in regular backup and integrity checks, to assist in virus protection management. To provide network infrastructure management, to include: to assist in planning design of the network infrastructure, to assist in capacity planning (future growth), to assist in implementation of the devices, to assist in trouble-shooting and restoration of service, to assist in management of 3rd party vendors. To provide deskside support services, to include: service outage diagnosis, desktop restoration / repair, coordination of repair through 3rd party vendors, troubleshooting restoration of service, virus protection management. To provide Systems Administration, to include: to create and maintain user/group accounts, user configuration, trouble-shooting access problems, completion of on-site documentation. To provide high levels of service and support as per contracted Service Level Agreement (SLA). To participate in property level, corporate initiated, technology implementations. To maintain promote Four Seasons core technology standards. To maintain technology best practices in respect to property systems. Assist in the co-ordination of new acquisitions, openings and major projects as required. To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems Provide 7 x 24 support for mission critical systems. Other duties and tasks as assigned.

What will you do: Develop accounts (new and existing) by mapping specific business and buying tendencies. Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up. Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls. Create and execute direct sales plan specific to market assignment. Promote local awareness through maintaining relationships with CVB s and tourism authorities. Conduct tours of property to meeting planners and other potential customers while informing of all hotel/resort services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate. Work closely with conference services and catering through execution of definite program; keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. Coordinate all sales related activity through the direction of director of sales; negotiate contract specifics to achieve maximum profitability while satisfying customer needs. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity. Promote and sell to group market in defined geographic region. Generate hotel awareness through direct phone sales; direct sales calls, tradeshows and networking groups. Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals. What you bring 4+ years experience working in hotels is considered an asset Strong ability to develop and implement effective sales strategies to meet business objectives. Bachelors Degree in a relevant field is considered an asset Ability to lead and motivate a sales team, fostering a high-performance culture and driving results. Ability to analyze sales data, market trends, and competitor activities to identify opportunities for growth. Strong Communication skills and an eye for attention to detail Good command over English Language Strong commitment to providing excellent customer service and ensuring guest satisfaction. Background in Luxury Resort and Hotel considered an asset Hotel Sales experience essential (minimum of 2 years) in Hyderabad region. Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Delphi, Internet and Opera. Proven sales track record a plus What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Complimentary Employee Meals