Director of Rooms

The Director of Rooms is responsible for overseeing all aspects of the Rooms Division, ensuring exceptional guest experiences and operational efficiency. This role requires a strategic leader with extensive experience in hotel management, particularly in managing front office and housekeeping operations.

Responsibilities

• Oversee the daily operations of all room-related departments, including front office, housekeeping, and guest services.
• Develop and implement strategies to enhance guest satisfaction and improve room occupancy rates.
• Manage room inventory and pricing strategies to maximize revenue.
• Lead, mentor, and train the Rooms Division team to ensure high performance and exceptional service standards.
• Coordinate with other departments to ensure seamless guest experiences throughout their stay.
• Monitor and analyze room sales and occupancy reports to identify trends and opportunities for improvement.
• Ensure compliance with health and safety regulations and hotel policies.

Skills and Qualifications

• Bachelor's degree in Hospitality Management or related field; Master's degree is a plus.
• 12-17 years of experience in hotel operations, with a significant focus on rooms division management.
• Strong knowledge of hotel management software and PMS systems.
• Excellent leadership and team management skills.
• Outstanding customer service skills with a focus on guest satisfaction.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills, both written and verbal.
• Ability to work in a fast-paced environment and manage multiple priorities.