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Description
Franchisee Manager – Roles and Responsibilities As a Franchisee Manager at Otomatiks , you will serve as the central link between the organization and its franchise network. This role demands a balance of relationship management, operational oversight, and strategic enablement to ensure every franchise partner thrives and aligns with our core values. Key Responsibilities 1. Franchisee Onboarding & Activation Coordinate with internal teams to ensure smooth onboarding for new franchise partners. Facilitate infrastructure setup, team induction, and system/process orientation. Deliver initial training on curriculum delivery, operational workflows, and digital tools. 2. Franchisee Relationship Management Act as the single point of contact for all franchisees in day-to-day operations. Conduct regular virtual and on-site check-ins to assess challenges, needs, and satisfaction levels. Build and maintain strong relationships to ensure alignment with Otomatiks’ vision and core standards. 3. Operational Oversight & Performance Monitoring Track academic delivery quality, student engagement, and adherence to SOPs. Monitor branding, service quality, and parent/student satisfaction at franchise locations. Collaborate with training and tech teams to address performance gaps and implement improvement strategies. 4. Training & Curriculum Implementation Conduct periodic training sessions for educators, coordinators, and center heads. Update franchisees regularly on new curriculum modules, teaching tools, and innovations. Collect and relay feedback to curriculum development teams for ongoing improvement. 5. Compliance & Quality Assurance Execute scheduled audits (onsite or remote) to ensure compliance with Otomatiks’ brand, delivery, and marketing standards. Ensure SOPs, documentation, and reporting systems are consistently followed. Resolve operational or service-related grievances from franchisees within defined timelines. 6. Reporting & Cross-Department Coordination Maintain and update franchisee performance dashboards, feedback logs, and audit reports. Submit weekly/monthly reports to senior management with key insights and risk alerts. Liaise with Marketing, Training, and Tech Support teams to enable franchisee success. Eligibility & Preferred Profile 📌 Age Category : 28 to 35 years 📌 Gender Preference : Open to both Male and Female candidates (must be willing to travel occasionally for franchise visits) 📚 Qualification Graduate/Postgraduate in Business Administration , Education Management , or Operations Management Certifications in Franchise Management , Training & Development , or Customer Relationship Management will be an added advantage 💼 Preferred Previous Experience 3 to 5 years of experience in a similar role, ideally in franchise operations, education/training, or EdTech/startup environments Demonstrated success in: Supporting franchise partners and resolving escalations Cross-functional coordination across training, marketing, and technology teams Conducting workshops, reviews, and structured training programs Using CRM/ERP tools (e.g., LeadSquared , Zoho CRM , or LMS platforms) 🧠 Additional Skills & Attributes Strong communication, interpersonal, and documentation skills Ability to manage multiple franchise accounts with minimal supervision Highly organized, empathetic, and solution-oriented Willing to travel across India (2–4 times per quarter) Proficient in English; regional language skills (especially Tamil ) are a plus 📍 Location Chennai (Preferred) Vellore (Optional) Show more Show less
