Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Position Summary
The
Telecom Manager
will lead and manage the Telecom Operations team responsible for supporting and optimizing enterprise and client network infrastructure across global environments — including
data centers, Azure cloud, and U.S.-based client sites
.This role requires strong operational leadership, technical depth in WAN/LAN/Voice, and
hands-on experience managing ISPs, escalation processes, costing, and installation activities
for U.S. clients.
Key Responsibilities
Operational & Technical Management
- Oversee daily telecom operations for MPLS, Internet, SD-WAN, VPN, and ExpressRoute environments across global and U.S. clients.
- Manage end-to-end ISP lifecycle — from feasibility checks, ordering, costing, and installation coordination to operational handover.
- Drive ISP incident and escalation processes, working directly with service providers in the U.S. to ensure timely issue resolution.
- Monitor, maintain, and optimize network performance, QoS, and bandwidth utilization.
- Ensure configuration standardization, compliance, and audit readiness across all routers, switches, and firewalls.
- Lead root cause analysis (RCA) and ensure permanent fixes for chronic issues.
People & Team Management
- Lead a team of Telecom and Network Engineers, providing technical guidance, mentoring, and performance management.
- Manage team workload, task allocation, and shift coverage in a 24x7 operational environment.
- Encourage collaboration, accountability, and ownership within the team.
Project & Implementation Management
- Oversee telecom infrastructure projects, including Azure network build-outs, ISP migrations, QoS rollouts, and VPN deployments.
- Collaborate with architecture and engineering teams to ensure consistent implementation of standard network designs.
- Coordinate cross-functional efforts with Telecom, Cloud, and Security teams for project delivery.
- Maintain documentation for network topologies, SOPs, and escalation workflows.
Vendor & Stakeholder Management
- Manage relationships with multiple ISPs and telecom vendors in the U.S. and globally.
- Develop and maintain an updated vendor escalation matrix and SLA compliance tracker.
- Review and analyze telecom invoices and service costs, ensuring billing accuracy and cost optimization.
- Work closely with client operations, procurement, and leadership teams for coordination and reporting.
Reporting & Governance
- Track key metrics: incident response times, SLA adherence, chronic issue trends, and cost performance.
- Present weekly and monthly operational summaries to leadership.
- Ensure compliance with internal security, policy, and governance standards.
Required Skills & Experience
- Bachelor's degree in Engineering, Computer Science, or related field.
10+ years of experience
in telecom or network operations, including 3–5 years in a managerial role.- Proven hands-on experience managing ISPs — including procurement, installation, costing, and escalation handling for U.S. clients.
- Deep technical knowledge of Cisco networking, BGP, VPNs, QoS, firewalls, and WAN technologies.
- Experience with Azure Networking (vWAN, ExpressRoute, VPN Gateways, Route Server) preferred.
- Familiarity with SD-WAN, LogicMonitor, SolarWinds, or other monitoring tools.
- Strong communication, vendor coordination, and leadership skills.
Preferred Certifications
CCNP / CCIE (Enterprise or Service Provider)
Azure Network Engineer Associate (AZ-700)
ITIL v4 Foundation
PMP (optional)
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
