23 Dbmotion Jobs

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. JD Requisition ID: (2319) Associate Technical Support Consultant – Mehulkumar Shah Are you looking for a job where you can make an impact every day in someone else's life? Do you get a thrill when solving complex problems? As a Support Consultant at Altera Health, your work makes a difference to patients and the hospital staff treating them. You will be responsible for handling and diagnosing application issues, working directly with hospital IT staff, partnering with Altera developers and third-party vendors to ensure hospital staff are taking care of patient's health and not software issues. Job Summary: The primary responsibilities include, and not limited to: Provide software application support to hospital IT staff via remote administration technologies. Interact with International customers to help troubleshoot and resolve highly complex software problems. Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs. Educate clients on application functionality. Explain software errors and convey feedback to product development staff. Position will require participation in after-hours and on-call support on weekends. Ability to work independently in a challenging environment. Location: Pune A successful candidate would possess the following qualities: Strong desire and determination to resolve complex issues. You want to know, in detail, why an application is doing what it is doing. Solid analytical, research, and trouble-shooting skills. Your solutions are evidence based, not guesswork. Excellent communication skills. You must be able to clearly communicate to our English-speaking customer base. Strong verbal and written communication (in English) and interpersonal skills. Exposure to interaction with international clients. Understanding and recognizing the impact of the issues in relation to patient safety. If our software isn't working, patients are impacted. Organized and attention to detail. The smallest character out of place can bring down a system. Self-driven, and a fast learner for a fast-paced environment. Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly. 2-3 years of experience with a demonstrated competence in functional or technical troubleshooting in a client-facing role. You must be curious and driven to solve problems. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Altera – Expert Technical Support Consultant Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Allscripts TouchWorks®, Allscripts® Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills. This is a Remote role. Responsibilities Possesses sound knowledge of organization's products Follows all Standard Operating Procedures SOP's (i.e. Patient Safety and Compliance) Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements Leverages common industry tools used for OS, SQL, Networking. Tracks and documents inbound support requests and ensures proper notation of client problems or issues Documents problems and solutions to train lower-level support on how to properly address client or product problems Maintains a log (SNOW) of issues and conveys client feedback regarding issues and collaborates with product development staff, via problem record or issue case to improve on current design or to identify possible problems with design Assists field technicians who are troubleshooting problems or repairing product. Achieves established support goals Stays abreast of current technology in products, design changes, and new products offered Works directly with clients on very complex or multifaceted problems, leading the effort through ongoing engagement, in some instances, at the client site Acts as a lead support resource, handling issues that are subject to high-profile escalations for that entire product Handles all specific product related functional and technology related issues including work required for system/data recovery, involving other necessary resources at Allscripts Provides formal training to team members and documentation as needed Identifies opportunities for cost saving through increased efficiency and the development of tools Identifies potential revenue generating opportunities and work with their management team to realize these opportunities Acts as a single point of contact for client specific engagements in absence of his/her manager May participate in new hire process. Interviews potential new hires and participates in selection process Qualifications Academic and Professional Qualifications: Bachelor's Degree or equivalent work/technical related experience Certifications as needed for a specific technical role and/or relevant experience. ITIL Certification Experience: 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred) 2-3 years of the total experience should be at the Senior level Displays mastered level knowledge of the following: Altera Solutions and knowledge of Altera clients and familiarity with the healthcare industry in general Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL, networking and security Knowledge of writing advanced scripts to perform troubleshooting Software support experience demonstrating troubleshooting / analytical skills Software development life cycle Configuring and using one or more applications or components Travel Requirements: None Working Arrangements: Work is performed in a remote environment with minimal exposure to health or safety hazards Altera offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Altera's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Altera must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Altera Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities Data Conversion and Interface Demonstrate proficiency with Interface or data conversion development and implementation tools used by the team. Negotiate Interface or data conversion specifications and plans for Implementation with customer/vendors for those that deviate from standard. Install software and interface definition on customer's servers Create test plan templates and test with customer/vendor to insure that functionality meets the needs of the customer Provide interface and related workflow solutions within the guidelines of the interface team's custom request procedures. Development, deployment, and testing of configuration release packages based on customer requirements. Assist the customer with the parameterization and configuration necessary to deliver the functionality defined in the contract scope. Provide technical assistance to other departments in relation to interface development and installation. Provide 3rd level interface support Technical Consultant Demonstrate proficiency in the delivery of hardware and system software technology to customers using standard procedures. Provide technical support during the implementation delivery process including triaging and troubleshooting reported by customer and implementation team. Advise clients on testing strategy and planning to ensure successful solution implementation Install all software required for the Altera solutions Carry out the implementation of Altera solutions and designated 3rd party products following a detailed project plan and in accordance with the contracted project scope. Developing Technical documentation to facilitate efficiency, document customer implementations, and support department education objectives. Training Customers and Altera Staff on your areas of expertise Qualifications Academic and professional qualifications: Bachelor's Degree in relevant technical field, (Information Technology, Computer Science, Software, Engineering, or related technical discipline), or equivalent combination of training and work experience. Experience : 2-4 or more years in related responsibilities depending on education level. Technical Qualifications: Must be willing to work from Office Must have excellent communication skills Must be willing to work in shifts Excellent technical capabilities - ability to understand, configure and troubleshooting complex systems. Creative thinker, problem solving approach Strong analytical abilities Data Modeling Ability to write SQL queries and understand complex database structures Knowledge of code\scripting languages Healthcare standards – deep understanding of HL7, CCDAs and/or XML and how to interpret and read both languages Familiar clinical terminology standards such as (SNOMED, LOINC, ICD, etc) Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key Responsibilities: Provide high-level client support, track ongoing issues, and facilitate resolutions. Deliver regular client updates and presentations on a weekly/monthly basis. Act as the primary contact for any application or database performance issues. Utilize AppDynamics, Logic Monitor, and similar tools for application performance monitoring and evaluation. Identify, assess, and drive issues and bugs towards resolution. Maintain issue tracking and resolution across the client base. Address complex application and database performance challenges and ensure resolution. Convert identified issues into alerts and establish operational workflows with relevant teams. Prepare technical and operational documentation as required. Participate in regular technical and leadership meetings to provide progress updates. Work in a 24/7 operational environment with rotational shifts. Responsible for Level 2 analysis, troubleshooting, and resolution. Experience & Skills: Proven experience with Application/Infrastructure Monitoring tools. 2+ years of experience in Application Support/Monitoring. Must be willing to work in shifts Proficiency in tools such as Logic Monitor, DynaTrace, AppDynamics, or NewRelic. Strong grasp of Windows server infrastructure, including. .NET-based application support, IIS, and server performance metrics. Familiarity with Windows cluster, COM+, and Log Parser. Basic understanding of Networking and Azure Monitoring. Intermediate to advanced SQL skills (SQL Jobs, queries, blocking, Always On). Experience with IT Service Management tools (e.g. ServiceNow). Knowledge of the ITIL framework (Certification is advantageous). Experience in international support environments (preferably US or Europe) with excellent verbal and written English skills. Education & Certifications: Bachelor's degree in computer science or IT. Relevant IT certifications are a plus. Strong interpersonal and communication skills are essential for maintaining a customer-centric focus, documenting processes, and effective team communication. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key Responsibilities: Provide high-level client support, track ongoing issues, and facilitate resolutions. Deliver regular client updates and presentations on a weekly/monthly basis. Act as the primary contact for any application or database performance issues. Utilize AppDynamics, Logic Monitor, and similar tools for application performance monitoring and evaluation. Identify, assess, and drive issues and bugs towards resolution. Maintain issue tracking and resolution across the client base. Address complex application and database performance challenges and ensure resolution. Convert identified issues into alerts and establish operational workflows with relevant teams. Prepare technical and operational documentation as required. Participate in regular technical and leadership meetings to provide progress updates. Work in a 24/7 operational environment with rotational shifts. Responsible for Level 2 analysis, troubleshooting, and resolution. Experience & Skills: Proven experience with Application/Infrastructure Monitoring tools. 3-4 years of experience in Application Support/Monitoring. Proficiency in tools such as Logic Monitor, DynaTrace, AppDynamics, or NewRelic. Strong grasp of Windows server infrastructure, including NET-based application support, IIS, and server performance metrics. Familiarity with Windows cluster, COM+, and Log Parser. Basic understanding of Networking and Azure Monitoring. Intermediate to advanced SQL skills (SQL Jobs, queries, blocking, Always On). Experience with IT Service Management tools (e.g., ServiceNow). Knowledge of the ITIL framework (Certification is advantageous). Experience in international support environments (preferably US or Europe) with excellent verbal and written English skills. Education & Certifications: Bachelor's degree in computer science or IT. Relevant IT certifications are a plus. Strong interpersonal and communication skills are essential for maintaining a customer-centric focus, documenting processes, and effective team communication. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Mandatory skills required:- 1-2 Years of experience hands on with SQL DBA Must have excellent verbal and written communication skills Must be willing to work in 24X7 shifts Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Mandatory skills required 2 years of experience Strong communication skills Understanding of ITIL process Able to coordinate calls and lead Must be willing to work in shifts Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Skills required: - 8 years of experience Hands on with full stack development Hands on with (.Net Core, Angular, SQL) Must have worked with SQL expertise with having worked with large Volumes of data Nice to have - Azure Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Roles and Responsibilities Windows Server Administration Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022). Manage server roles such as DNS, DHCP, File Services, and Print Services. Perform regular patching, upgrades, and system performance monitoring. Troubleshoot and resolve server-related issues to ensure minimal downtime. Implement and maintain backup, disaster recovery, and failover solutions. Monitor server health using tools like Microsoft System Center or other monitoring solutions. Active Directory Management Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts. Implement Group Policy Objects (GPOs) to enforce security and administrative standards. Ensure the security of AD by configuring account policies, auditing, and monitoring. Manage user accounts, groups, and permissions in AD. Plan and execute AD migrations, upgrades, and restructuring. Integrate and manage Azure Active Directory and hybrid environments. Security and Compliance Apply best practices for securing Windows Servers and AD environments. Implement and manage role-based access control (RBAC). Monitor and respond to security incidents and vulnerabilities. Ensure compliance with organizational policies and regulatory requirements. Conduct regular audits of server and AD configurations. Documentation and Reporting Maintain accurate documentation for server configurations, AD structures, and processes. Provide regular reports on system performance, incidents, and compliance metrics. Develop and update runbooks, guides, and SOPs for server and AD operations. Leadership and Collaboration Assist in planning and executing IT infrastructure projects. Provide technical guidance and training to junior administrators. Collaborate with cross-functional teams to achieve business goals. Qualifications and Skills Required Skills Total 5+ year of experience Must be willing to work in any shifts Proven experience in managing Windows Server environments (2012 and above). Expertise in Active Directory management and troubleshooting. Proficiency with PowerShell for automation and scripting. Strong understanding of networking concepts (TCP/IP, DNS, DHCP). Experience with security frameworks (e.g., MFA, PKI, and identity management). Familiarity with virtualization technologies such as Hyper-V or VMware. Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups. Preferred Skills Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent. Knowledge of ITIL practices for incident and change management. Experience with Microsoft System Center (SCCM, SCOM). Understanding of DevOps principles and tools for CI/CD. Experience with backup solutions like Veeam or Commvault. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and in a team environment. Attention to detail and a proactive approach to system management. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job Summary: We are seeking a dynamic and results-driven IT Recruiter (on contract) with 2–3 years of experience in technical hiring. The ideal candidate will be responsible for sourcing, screening, and hiring top tech talent to meet the organization's staffing needs. You will play a key role in building high-performing teams by collaborating with hiring managers, understanding business requirements, and managing the recruitment lifecycle. Key Responsibilities: Collaborate with hiring managers to understand technical job requirements and team goals. Source candidates through various channels including job portals, social media, LinkedIn, employee referrals, and recruitment agencies. Screen and shortlist candidates based on technical skills, experience, and cultural fit. Schedule and coordinate technical interviews, follow-ups, and feedback with both candidates and internal teams. Maintain candidate databases and track recruitment metrics (time-to-fill, source of hire, etc.). Manage the offer process including negotiations, background checks, and onboarding support. Keep up-to-date with emerging tech trends and talent market dynamics. Build strong pipelines for recurring roles and niche skill sets. Requirements: Bachelor's degree in Human Resources, IT, or a related field. 2–3 years of experience in IT/technical recruitment. Strong understanding of software development roles and technologies (e.g., Java, .NET, Python, DevOps, Cloud, etc.). Experience with ATS (Applicant Tracking Systems) and recruitment tools. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Must be local of Pune Must be willing to work on contractual role Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job Summary: We are seeking a dynamic and results-driven IT Recruiter (on contract) with 2–3 years of experience in technical hiring. The ideal candidate will be responsible for sourcing, screening, and hiring top tech talent to meet the organization's staffing needs. You will play a key role in building high-performing teams by collaborating with hiring managers, understanding business requirements, and managing the recruitment lifecycle. Key Responsibilities: Collaborate with hiring managers to understand technical job requirements and team goals. Source candidates through various channels including job portals, social media, LinkedIn, employee referrals, and recruitment agencies. Screen and shortlist candidates based on technical skills, experience, and cultural fit. Schedule and coordinate technical interviews, follow-ups, and feedback with both candidates and internal teams. Maintain candidate databases and track recruitment metrics (time-to-fill, source of hire, etc.). Manage the offer process including negotiations, background checks, and onboarding support. Keep up-to-date with emerging tech trends and talent market dynamics. Build strong pipelines for recurring roles and niche skill sets. Requirements: Bachelor's degree in Human Resources, IT, or a related field. 2–3 years of experience in IT/technical recruitment. Strong understanding of software development roles and technologies (e.g., Java, .NET, Python, DevOps, Cloud, etc.). Experience with ATS (Applicant Tracking Systems) and recruitment tools. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Must be local of Pune Must be willing to work on contractual role Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities: Performance Monitoring and Tuning: DBAs continuously monitor database performance, identifying bottlenecks, and proactively optimizing query execution plans, indexes, and database configurations. This ensures efficient use of resources and enhances overall system performance. Resource Allocation and Management: DBAs manage database resources, such as CPU, memory, and storage, to prevent resource contention and ensure fair distribution among applications and tools. Backup and Recovery : DBAs implement robust backup and recovery strategies to safeguard data integrity and provide rapid data recovery in case of failures or disasters. This ensures the reliability and stability of the shared platform. Security and Access Controls: DBAs enforce security measures, access controls, and encryption to protect sensitive data from unauthorized access and ensure data privacy and compliance with regulations. Database Provisioning and Scaling : DBAs handle the provisioning of new databases and scaling existing databases to meet the evolving demands of applications and tools on the shared platform. This ensures scalability and flexibility in data storage. Data Replication and High Availability : DBAs configure database replication and high availability mechanisms to minimize downtime and provide continuous access to critical data for applications and users. Query Optimization and Troubleshooting: DBAs optimize complex queries, identifying and resolving performance issues. They collaborate with application developers to troubleshoot and resolve database-related problems. Monitoring and Alerting: DBAs set up monitoring and alerting systems to proactively detect issues and promptly respond to potential problems in the shared platform, ensuring observability and quick incident resolution. Capacity Planning: DBAs conduct capacity planning to forecast future resource requirements and ensure that the shared platform can meet growing demands while maintaining optimal performance. Collaboration with Data Architects and Developers: DBAs collaborate with data architects and application developers to understand data requirements and recommend database design improvements, data modeling enhancements, and best practices. Database Security Audits : DBAs conduct regular security audits and vulnerability assessments to maintain a secure database environment and address potential security risks. Continuous Improvement: Stay updated on industry trends and advancements in database technologies. Continuously evaluate and recommend improvements to existing database systems and processes. Actively participate in disaster recovery planning and testing. Standardization of SQL Artifacts: Develop and enforce SQL standards for various EHR applications. Conduct regular audit reviews to ensure compliance with SQL standards and best practices. Qualifications/Skills: Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree is a plus. 5+ years of experience as a senior DBA Must be willing to work in shifts Proven experience as a Database Administrator, with a focus on managing cloud based databases in Azure cloud environments. Extensive knowledge of Azure cloud services such as Networking, Security, and Alerts and Monitoring. Highly proficient in AlwaysOn, Distribute AG, Replication and Disaster Recovery Strong understanding of data governance, and security practices. Strong communication and presentation skills to effectively convey complex technical concepts to non-technical stakeholders. Experience working on HealthCare domain is a plus. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities: Performance Monitoring and Tuning: DBAs continuously monitor database performance, identifying bottlenecks, and proactively optimizing query execution plans, indexes, and database configurations. This ensures efficient use of resources and enhances overall system performance. Resource Allocation and Management: DBAs manage database resources, such as CPU, memory, and storage, to prevent resource contention and ensure fair distribution among applications and tools. Backup and Recovery : DBAs implement robust backup and recovery strategies to safeguard data integrity and provide rapid data recovery in case of failures or disasters. This ensures the reliability and stability of the shared platform. Security and Access Controls: DBAs enforce security measures, access controls, and encryption to protect sensitive data from unauthorized access and ensure data privacy and compliance with regulations. Database Provisioning and Scaling : DBAs handle the provisioning of new databases and scaling existing databases to meet the evolving demands of applications and tools on the shared platform. This ensures scalability and flexibility in data storage. Data Replication and High Availability : DBAs configure database replication and high availability mechanisms to minimize downtime and provide continuous access to critical data for applications and users. Query Optimization and Troubleshooting: DBAs optimize complex queries, identifying and resolving performance issues. They collaborate with application developers to troubleshoot and resolve database-related problems. Monitoring and Alerting: DBAs set up monitoring and alerting systems to proactively detect issues and promptly respond to potential problems in the shared platform, ensuring observability and quick incident resolution. Capacity Planning: DBAs conduct capacity planning to forecast future resource requirements and ensure that the shared platform can meet growing demands while maintaining optimal performance. Collaboration with Data Architects and Developers: DBAs collaborate with data architects and application developers to understand data requirements and recommend database design improvements, data modeling enhancements, and best practices. Database Security Audits : DBAs conduct regular security audits and vulnerability assessments to maintain a secure database environment and address potential security risks. Continuous Improvement: Stay updated on industry trends and advancements in database technologies. Continuously evaluate and recommend improvements to existing database systems and processes. Actively participate in disaster recovery planning and testing. Standardization of SQL Artifacts: Develop and enforce SQL standards for various EHR applications. Conduct regular audit reviews to ensure compliance with SQL standards and best practices. Qualifications/Skills: Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree is a plus. 5+ years of experience as a senior DBA Must be willing to work in shifts Proven experience as a Database Administrator, with a focus on managing cloud based databases in Azure cloud environments. Extensive knowledge of Azure cloud services such as Networking, Security, and Alerts and Monitoring. Highly proficient in AlwaysOn, Distribute AG, Replication and Disaster Recovery Strong understanding of data governance, and security practices. Strong communication and presentation skills to effectively convey complex technical concepts to non-technical stakeholders. Experience working on HealthCare domain is a plus. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Responsibilities You will be responsible for managing and implementing software updates and patches specifically for Windows-based systems and Azure cloud environments. Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements Track and document inbound support tickets and ensure proper notation of customer problems or issues Communicate with product development department to improve on current design or to identify possible problems with design Queue/ticket Management Monitoring infrastructure and Application events Advanced level troubleshooting, followed by escalation to SMEs or MS Azure Fundamentals and Windows OS Stay abreast of current technology in products, design changes, and new products offered Qualifications Bachelor's Degree in computer science/IT/Others Any relevant IT certification would be a plus. Proven experience in patch management for Windows systems, including SCCM deployment experience. Familiarity with Azure cloud services and patch management in the cloud environment Experience: 1-3 years' experience in handling patch operations Must be willing to work in shifts Manage and maintain the SCCM infrastructure, including servers, distribution points, and client settings Configure SCCM deployments and collections to target specific groups of devices for patching. Understanding of Win Server 2012, 2016 / Windows 10 environment Understanding of Windows administration troubleshooting ( DNS , DHCP , IIS, Windows Cluster, Event Logs, PerfMon , Disk Management ) Intermediate Knowledge of SQL ( SQL Jobs , Select Query ) Knowledge on Azure cloud concepts Experience in working with remote support tools International support experience (preferably US or Europe i.e. good command over verbal and written English) Knowledge/Experience on office applications, Word/Excel/PowerPoint/Team Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Purpose of Role Follow standard practices and procedures in analyzing situations or data for resolutions. Maintain strong liaisons with internal IT and Development Organizations. Work on operational activities such as Incidents & Requests and eventually grow more into Project/ Development areas and more complex work in the Logic Monitor area. Proficient with utilizing their skills with ITIL and Windows Event Logs. Job Description Responsibilities : This resource is expected to deliver the day-to-day configuration management services to the organization with minimal direction, focusing work on prioritized tasks. Their specific responsibilities include: Preferably to have ITIL foundation knowledge/ experience. Working experience and Strong knowledge on Event Management, Incident Management, MI's, System Outages and how ITIL must be applied in the process of Incident Management. Support experience in configuration Management and understanding of PowerShell Scripting with some development background. Integration experience with ServiceNow, Chef and network automation tools. Basic understanding of scripting and ability to write basic scripts. Strong understanding of Windows Event Logs. Operational experience with utilization of monitoring tools and good understanding/ working experience with tracing health of agents/ collectors and support. Good understanding on windows servers, different types of services, clustering etc. MCSA Certification may be a plus. Understanding different types of databases and ability with running queries. Mandatory skills around analytics, system issue troubleshooting, ability with understanding error logs, investigating issues to get system up and running with maintaining maximum system up-time. Experience in Linux/Windows/Network administration and operations is desirable. Additional Competencies 5+ years of administrating enterprise Windows and Virtual Environment. Working knowledge of SQL server 2014, 2016, Always On. Sound knowledge on Various Operating systems flavors, System files, Registry. Logic-Monitor Engine, Collector, Logic-Monitor dashboards, Configuration Management. Understanding on QoS, Multicast, MPLS, Traffic, IP Telephony, Performance. Understanding of Cisco IP SLA, NetFlow, Multicast and VOIP. Experience in Linux/Windows/Network administration and operations is desirable. Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.) Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.) Must have experience with IIS, Clustering & File & different services. Experience with Patching & Security remediation, AD and Domain services Experience with monitoring tools and antivirus will be an added advantage. Knowledge of Data Center operations and vendor handling. Exceptional troubleshooting, written and oral communication skills. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Purpose of Role Follow standard practices and procedures in analyzing situations or data for resolutions. Maintain strong liaisons with internal IT and Development Organizations. Work on operational activities such as Incidents & Requests and eventually grow more into Project/ Development areas and more complex work in the Logic Monitor area. Proficient with utilizing their skills with ITIL and Windows Event Logs. Job Description Responsibilities : This resource is expected to deliver the day-to-day configuration management services to the organization with minimal direction, focusing work on prioritized tasks. Their specific responsibilities include: Preferably to have ITIL foundation knowledge/ experience. Working experience and knowledge on Event Management, Incident Management, MI's, System Outages and how ITIL must be applied in the process of Incident Management. Support experience in configuration Management and understanding of PowerShell Scripting with some development background. Integration experience with ServiceNow, Chef and network automation tools. Basic understanding of scripting and ability to write basic scripts. Strong understanding of Windows Event Logs. Operational experience with utilization of monitoring tools and good understanding/ working experience with tracing health of agents/ collectors and support. Good understanding on windows servers, different types of services, clustering etc. MCSA Certification may be a plus. Understanding of different types of databases and ability with running queries. Mandatory skills around analytics, system issue troubleshooting, ability with understanding error logs, investigate issue to get system up and running with maintaining maximum system up-time. Experience in Linux/Windows/Network administration and operations desirable. Additional Competencies 2-3 years of administrating enterprise Windows and Virtual Environment. Working knowledge of SQL server 2014, 2016, Always On. Sound knowledge on Various Operating systems flavors, System files, Registry. LogicMonitor Engine, Collector, LogicMonitor dashboards, Configuration Management. Understanding on QoS, Multicast, MPLS, Traffic, IP Telephony, Performance. Understanding of Cisco IP SLA, NetFlow, Multicast and VOIP. Experience in Linux/Windows/Network administration and operations desirable. Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.) Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.) Must have experience with IIS, Clustering & File & different services. Experience with Patching & Security remediation, AD and Domain services Experience with monitoring tools and antivirus will be added advantage. Knowledge of Data Center operations and vendor handling. Exceptional troubleshooting, written and oral communication skills. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Roles and Responsibilities Windows Server Administration Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022). Manage server roles such as DNS, DHCP, File Services, and Print Services. Perform regular patching, upgrades, and system performance monitoring. Troubleshoot and resolve server-related issues to ensure minimal downtime. Implement and maintain backup, disaster recovery, and failover solutions. Monitor server health using tools like Microsoft System Center or other monitoring solutions. Active Directory Management Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts. Implement Group Policy Objects (GPOs) to enforce security and administrative standards. Ensure the security of AD by configuring account policies, auditing, and monitoring. Manage user accounts, groups, and permissions in AD. Plan and execute AD migrations, upgrades, and restructuring. Integrate and manage Azure Active Directory and hybrid environments. Security and Compliance Apply best practices for securing Windows Servers and AD environments. Implement and manage role-based access control (RBAC). Monitor and respond to security incidents and vulnerabilities. Ensure compliance with organizational policies and regulatory requirements. Conduct regular audits of server and AD configurations. Documentation and Reporting Maintain accurate documentation for server configurations, AD structures, and processes. Provide regular reports on system performance, incidents, and compliance metrics. Develop and update runbooks, guides, and SOPs for server and AD operations. Leadership and Collaboration Assist in planning and executing IT infrastructure projects. Provide technical guidance and training to junior administrators. Collaborate with cross-functional teams to achieve business goals. Qualifications and Skills Required Skills Total 1-2 year of experience Must be willing to work in any shifts Proven experience in managing Windows Server environments (2012 and above). Expertise in Active Directory management and troubleshooting. Proficiency with PowerShell for automation and scripting. Strong understanding of networking concepts (TCP/IP, DNS, DHCP). Experience with security frameworks (e.g., MFA, PKI, and identity management). Familiarity with virtualization technologies such as Hyper-V or VMware. Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups. Preferred Skills Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent. Knowledge of ITIL practices for incident and change management. Experience with Microsoft System Center (SCCM, SCOM). Understanding of DevOps principles and tools for CI/CD. Experience with backup solutions like Veeam or Commvault. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and in a team environment. Attention to detail and a proactive approach to system management. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key Responsibilities Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor. Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation. Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed. Monitor interface subsystems to ensure seamless data flow and connectivity between systems. Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary. Maintain documentation related to system configurations, procedures, and incident responses. Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability. Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime. Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs. Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools. Key Requirements Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 1.5 - 2 years of experience in a systems monitoring and support role. Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor. Basic knowledge of SQL databases, including monitoring and troubleshooting techniques. Understanding of Windows Server administration and IIS management. Basic understanding of networking concepts and troubleshooting common technical issues. Experience with monitoring server uptime, server performance metrics, application performance and alert management. Proficient in troubleshooting system issues, server troubleshooting and performing root cause analysis. Strong analytical skills and attention to detail to ensure high-quality service delivery. Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment. Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required. Preferred Qualifications Understanding of monitoring tools like AppDynamics and LogicMonitor. Understanding of healthcare application is an added advantage. Knowledge of ITIL best practices and frameworks. Education: Bachelor's Degree in computer science/IT. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview The Technology Account Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients. The TAM also serves as a trusted technology advisor to our clients and internal liaison to supporting teams. They ensure customer needs and contract requirements/Service Level Agreements are met. They conduct performance monitoring and proactive efforts to provide our clients the best experience possible. Lastly, they lead internal efforts to standardize our best practices in hosting delivery. Responsibilities Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives. Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed. Maintains and delivers regular program status updates and service performance via the customer dashboard. Serves as liaison between application technology vendors, internal IS groups, and business partners. Acts as a technological escalation point for our Hosted clients. Documents client's processes and procedures incorporating lessons learned to ensure client success. Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices). Leverages performance monitoring tools for proactive issue identification and resolution Ensures adherence to contractual obligations. Correctly sets operational expectations with customers. Analyzes data with an understanding of data trends and presents findings. Change Control coordinating service maintenance or enhancements to minimize business impact. Accountable/Responsible for Hosting client experience and satisfaction. Oversees project deliverables, general project status, and operations readiness. Qualifications Academic and Professional Qualifications: Bachelor's degree or equivalent/years of experience required. Azure Fundamentals AZ900 (Preferred) Experience: 4-7 years relevant work experience (Preferred). Working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppD, Grafana and others (Preferred). High level technical experience and understanding. Strong analytical, problem solving, and conceptual skills. Excellent oral and written communication skills, with the ability to communicate to various levels of management. Strong client focus. Ability to work well with clients of varying levels of technical expertise in high-pressure situations and complex environments. Ability to work proactively and with minimal supervision. Excellent customer service. Ability to apply and adapt organization skills based upon the evolving needs of the business. Ability to adapt to changing business processes, technologies, and environments. Multi-team coordination and planning for managing client deliverables and events. This is covered under the Collaboration core competency. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview The Technology Account Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients. The TAM also serves as a trusted technology advisor to our clients and internal liaison to supporting teams. They ensure customer needs and contract requirements/Service Level Agreements are met. They conduct performance monitoring and proactive efforts to provide our clients with the best experience possible. Lastly, they lead internal efforts to standardize our best practices in hosting delivery. Responsibilities Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives. Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed. Maintains and delivers regular program status updates and service performance via the customer dashboard. Serves as liaison between application technology vendors, internal IS groups, and business partners. Acts as a technological escalation point for our Hosted clients. Documents client's processes and procedures incorporating lessons learned to ensure client success. Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices). Leverages performance monitoring tools for proactive issue identification and resolution Ensures adherence to contractual obligations. Correctly sets operational expectations with customers. Analyzes data with an understanding of data trends and presents findings. Change Control coordinating service maintenance or enhancements to minimize business impact. Accountable/Responsible for Hosting client experience and satisfaction. Oversees project deliverables, general project status, and operations readiness. Qualifications Academic and Professional Qualifications: Bachelor's degree or equivalent/years of experience required. Azure Fundamentals AZ900 (Preferred) Experience: 8-10 years of relevant work experience (Preferred). Working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppD, Grafana and others (Preferred). High level technical experience and understanding. Strong analytical, problem solving, and conceptual skills. Excellent oral and written communication skills, with the ability to communicate at various levels of management. Strong client focus. Ability to work well with clients of varying levels of technical expertise in high-pressure situations and complex environments. Ability to work proactively and with minimal supervision. Excellent customer service. Ability to apply and adapt organization skills based upon the evolving needs of the business. Ability to adapt to changing business processes, technologies, and environments. Multi-team coordination and planning for managing client deliverables and events. This is covered under the Collaboration core competency. Travel Requirements: Up to 10% travel may be required. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Key requirements: Fresh graduates are welcome to applypreferred to have 3-6 months or acadamic experience in testing life cycle(Manual + automation testingBasic awareness of testing process and methodologies.Software testing life cycle.Bug life cycle.Basic database knowledge.Communication skills and easy to work with. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Note:- Candidates must be from Pune only Job Summary: We are seeking a dynamic and results-driven IT Recruiter (on contract) with 2–3 years of experience in technical hiring. The ideal candidate will be responsible for sourcing, screening, and hiring top tech talent to meet the organization's staffing needs. You will play a key role in building high-performing teams by collaborating with hiring managers, understanding business requirements, and managing the recruitment lifecycle. Key Responsibilities: Collaborate with hiring managers to understand technical job requirements and team goals. Source candidates through various channels including job portals, social media, LinkedIn, employee referrals, and recruitment agencies. Screen and shortlist candidates based on technical skills, experience, and cultural fit. Schedule and coordinate technical interviews, follow-ups, and feedback with both candidates and internal teams. Maintain candidate databases and track recruitment metrics (time-to-fill, source of hire, etc.). Manage the offer process including negotiations, background checks, and onboarding support. Keep up-to-date with emerging tech trends and talent market dynamics. Build strong pipelines for recurring roles and niche skill sets. Requirements: Bachelor's degree in Human Resources, IT, or a related field. 2–3 years of experience in IT/technical recruitment. Strong understanding of software development roles and technologies (e.g., Java, .NET, Python, DevOps, Cloud, etc.). Experience with ATS (Applicant Tracking Systems) and recruitment tools. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Must be local of Pune Must be willing to work on contractual role Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES Performs software upgrades and new software installation both pro-actively and in response to requests from users of systems, including any necessary patches to database systems and applications to ensure continuing stable and secure operation Analyzes and diagnoses problems reported to the help desk; escalates support issues Implements, monitors and maintains SQL data replication and high availability Implements, periodically tests and reviews appropriate data access and security measures, including access control, audit, backup/restore and system rebuild & recovery processes Provides an ad-hoc support service to users of all computer systems, troubleshooting and resolving database problems Creation of complex SQL queries Preferred: Experience working with cloud database platforms such as Azure SQL Database Familiarity with cloud-native tools for monitoring, scaling, and backup (e.g., CloudWatch, Azure Monitor, GCP Operations Suite). Exposure to infrastructure as code concepts or tools (e.g., Terraform, CloudFormation) is a plus. Experience Details Required/Preferred 2-4 years relevant work experience Must have excellent communication skills Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less