The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.The T&E Specialist serves as a frontline expert for corporate credit card programs and travel & expense management, providing comprehensive support to employees across all regions. This customer-focused role manages the end-to-end lifecycle of corporate card administration and expense report compliance, leveraging AI-powered tools to monitor policy adherence, audit transactions, and resolve cardholder inquiries. The specialist delivers actionable insights through data analytics while ensuring seamless program operations and maintaining the highest standards of customer service and policy compliance. Working independently within a global virtual team, the ideal candidate brings a passion for process optimization, strong technical aptitude for emerging AI technologies, and exceptional communication skills to support a dynamic, fast-paced corporate environment
Essential Responsibilities:
- Perform exploratory and advanced data analysis to address business questions.
- Build and maintain dashboards and reports for business stakeholders.
- Apply statistical and analytical methods to identify opportunities or risks.
- Translate business requirements into data solutions and insights.
- Partner with cross-functional teams to support data-driven decision-making.
Expected Qualifications:
- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities And Preferred Qualifications
Primary Job Responsibilities
Responsible for supporting the Corporate Credit Card Program and Concur Expense process.
- Manage and resolve daily inquiries from all Expense outlook mailboxes.
- Perform card maintenance duties, including but not limited to processing new card applications, limit increases, card closures, etc.
- Assists cardholders with tool, process and policy questions or issues.
- Monitors card usage as it relates to submitting expenses within the policy guidelines.
- Monitors compliance and enforces global T&E Expense Reimbursement policy as well as Corporate Credit Card policy.
- Audit expense reports in AppZen and Concur according to policies.
- Manage all help tickets in Service Now related to T&E activities that require assistance.
- Provide analytics and metrics using Concur and Corporate Credit Card data.
- Ensure compliance with internal policies and procedures, including SOX policies.
- Perform special projects and other duties as assigned.
- Will be 100% corporate credit card and expense reports related customer service needs.
Required Qualifications
- Must be able to handle sensitive, private information appropriately.
- Experience in supporting customers via email or chat and using a ticket or IT service management system for tracking support cases.
- Outstanding follow through, strong work ethic, great attention to detail, and exceptional customer focus.
- Effective time management including ability to multi-task, organize, and prioritize.
- Passion for customer service and ownership of customer experience including comprehensive issue resolution.
- Able to effectively tailor communication and style to different audiences.
- Able to self-manage and work independently in a fast-paced, constantly changing environment.
- Ability to work independently and as part of an international virtual team.
- Thrives on a team where expertise is shared and feedback is welcomed.
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges.
- Resourcefulness and flexibility to adapt to shifting priorities and responsibilities in a dynamic and changing environment.
- Good verbal and written English skills.
Experience:
- Prior experience with Concur preferred
- Proficiency with Microsoft Office programs
- Prior experience with credit card programs preferred
- Sound judgment and the ability to make decisions related to corporate policies.
- Minimum of 2 years relevant corporate credit card program and/or Concur Expense management experience.
- Experience with Accounts Payable and Account Reconciliations is a plus
- High school diploma or equivalent; bachelor’s degree is preferred
Preferred
Qualifications
:
- Understanding of AI-powered compliance and audit tools (e.g., AppZen Mastermind, machine learning-based anomaly detection systems)
- Experience working with AI-driven chatbots or virtual assistants for employee support and self-service capabilities
- Knowledge of generative AI tools (e.g., ChatGPT, Claude) for drafting communications, creating documentation, and analyzing data patterns
- Ability to interpret AI-generated insights and recommendations from expense analytics platforms and translate them into actionable compliance measures
- Experience with process automation and RPA (Robotic Process Automation) tools that leverage AI for expense workflow optimization
- Understanding of natural language processing (NLP) applications in receipt data extraction and expense categorization
- Familiarity with AI-powered fraud detection systems and ability to review, validate, and act on machine-generated alerts
- Adaptability to emerging AI technologies in financial operations and willingness to continuously learn new AI-enhanced tools
- Experience using AI tools to enhance productivity, including data analysis, report generation, and policy documentation
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.REQ ID R0133646
