Expense & Corp Credit Cards Analyst

Job Summary

The TE Specialist serves as a frontline expert for corporate credit card programs and travel expense management, providing comprehensive support to employees across all regions. This customer-focused role manages the end-to-end lifecycle of corporate card administration and expense report compliance, leveraging AI-powered tools to monitor policy adherence, audit transactions, and resolve cardholder inquiries. The specialist delivers actionable insights through data analytics while ensuring seamless program operations and maintaining the highest standards of customer service and policy compliance. Working independently within a global virtual team, the ideal candidate brings a passion for process optimization, strong technical aptitude for emerging AI technologies, and exceptional communication skills to support a dynamic, fast-paced corporate environment

Job Description

Essential Responsibilities

• Perform exploratory and advanced data analysis to address business questions.
• Build and maintain dashboards and reports for business stakeholders.
• Apply statistical and analytical methods to identify opportunities or risks.
• Translate business requirements into data solutions and insights.
• Partner with cross-functional teams to support data-driven decision-making.

Expected Qualifications

• 1+ years relevant experience and a Bachelor s degree OR Any equivalent combination of education and experience.

Primary Job Responsibilities

Responsible for supporting the Corporate Credit Card Program and Concur Expense process.

Manage and resolve daily inquiries from all Expense outlook mailboxes.

Perform card maintenance duties, including but not limited to processing new card applications, limit increases, card closures, etc.

Assists cardholders with tool, process and policy questions or issues.

Monitors card usage as it relates to submitting expenses within the policy guidelines.

Monitors compliance and enforces global TE Expense Reimbursement policy as well as Corporate Credit Card policy.

Audit expense reports in AppZen and Concur according to policies.

Manage all help tickets in Service Now related to TE activities that require assistance.

Provide analytics and metrics using Concur and Corporate Credit Card data.

Ensure compliance with internal policies and procedures, including SOX policies.

Perform special projects and other duties as assigned.

Will be 100% corporate credit card and expense reports related customer service needs.

Required Qualifications

Must be able to handle sensitive, private information appropriately.

Experience in supporting customers via email or chat and using a ticket or IT service management system for tracking support cases.

Outstanding follow through, strong work ethic, great attention to detail, and exceptional customer focus.

Effective time management including ability to multi-task, organize, and prioritize.

Passion for customer service and ownership of customer experience including comprehensive issue resolution.

Able to effectively tailor communication and style to different audiences.

Able to self-manage and work independently in a fast-paced, constantly changing environment.

Ability to work independently and as part of an international virtual team.

Thrives on a team where expertise is shared and feedback is welcomed.

Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges.

Resourcefulness and flexibility to adapt to shifting priorities and responsibilities in a dynamic and changing environment.

Good verbal and written English skills.

Experience

Prior experience with Concur preferred

Proficiency with Microsoft Office programs

Prior experience with credit card programs preferred

Sound judgment and the ability to make decisions related to corporate policies.

Minimum of 2 years relevant corporate credit card program and/or Concur Expense management experience.

Experience with Accounts Payable and Account Reconciliations is a plus

High school diploma or equivalent; bachelor s degree is preferred

Preferred Qualifications

Understanding of AI-powered compliance and audit tools (e.g., AppZen Mastermind, machine learning-based anomaly detection systems)

Experience working with AI-driven chatbots or virtual assistants for employee support and self-service capabilities

Knowledge of generative AI tools (e.g., ChatGPT, Claude) for drafting communications, creating documentation, and analyzing data patterns

Ability to interpret AI-generated insights and recommendations from expense analytics platforms and translate them into actionable compliance measures

Experience with process automation and RPA (Robotic Process Automation) tools that leverage AI for expense workflow optimization

Understanding of natural language processing (NLP) applications in receipt data extraction and expense categorization

Familiarity with AI-powered fraud detection systems and ability to review, validate, and act on machine-generated alerts

Adaptability to emerging AI technologies in financial operations and willingness to continuously learn new AI-enhanced tools

Experience using AI tools to enhance productivity, including data analysis, report generation, and policy documentation