Executive Trainee

About Business

Adani Group

Adani Airports Holding Limited

Job Purpose:

Responsibilities

Terminal Operational Support:

• Provides direct support to passengers and airport staff during terminal operations & assists with passenger check-in, boarding, and baggage claim processes, ensuring a smooth passenger journey.
• Handles general inquiries and resolves minor passenger issues efficiently and professionally.
• Address complaints and concerns as assigned by the Duty Terminal Manager and excalates issues to Duty Terminal Manager.
  

Process Adherence

• Ensures strict adherence to terminal operating procedures and guidelines & supports the implementation of new processes and initiatives to improve operational efficiency.
• Contributes to data collection and reporting to support performance analysis and decision-making.
  

Budget Preparation & Forecasting

• Aid in forecasting departmental expenditure, ensuring accurate CAPEX/OPEX allocation.
• Assist in tracking the budget against actuals and provide necessary reports to the senior management for informed decision-making.
  

Outsourced Staff Management

• Monitor and manage outsourced staff to ensure compliance with service level agreements (SLAs) and performance expectations.
• Handle complaints, disciplinary issues, and provide training as required to enhance service delivery.
• Resolve salary and attendance-related issues by coordinating with HR and payroll departments.
  

Safety And Security Compliance

• Support the implementation of safety protocols and procedures to ensure a secure and safe terminal environment for both staff and passengers.
• Assist in monitoring compliance with safety regulations and report any incidents to senior management for further action.
  

Teamwork And Collaboration

• Assist in managing the training calendar by scheduling, organizing, and tracking training sessions for terminal operations staff.
• Coordinate between departments reporting to the Head of Terminal to ensure alignment in operational goals and support in cross-departmental activities.
  

Administrative Tasks

• Performs a variety of administrative duties including accurate and timely data entry, maintaining organized documentation and filing systems, and providing general office support.
• Contributes to the smooth running of terminal operations by providing administrative support to the team, including scheduling appointments, managing correspondence, and preparing reports.
  

Data Collation & Reporting

• Assist in compiling daily operational data and ensuring accurate collation for reporting.
• Support the preparation of Senior Management Reports by organizing key performance indicators and metrics.
  

Stakeholder Management

• Shift wise coordination will all regulatory agencies, airlines and ground handlers.
  

Participate in Training Programs

• Attend all scheduled mandatory classroom and E-Vidyala training sessions as per the training calendar.
• Identify personal areas for improvement and career development, and self-nominate for relevant training sessions that align with those goals.
  

Key Stakeholders - Internal

Key Stakeholders - External

Qualifications

Work Experience