Executive Manager - TIS – Digital & Analytics - System Administration and Operations - HYD

System Administration and Operations - Executive Manager

Job description

TIS – Talent Innovation & Solution

Digital Platform & Services within TIS - Digital & Analytics is the HR services center for the U.S. organization across all regions. The Digital Platform & Services team follows a standard approach on developing business-aligned solutions that provide an enhanced employee experience through innovative solutions which are efficient and effective. Our goal is to deliver high-quality service through world class technology solutions, strategic reporting, data visualization and analytics.

Work you will do

Technical & Operational Leadership

• Be a functional SME in ServiceNow HRSD module

• Research, recommend and implement innovative/automated approaches to ServiceNow based process enhancements.

• Develop, document, and maintain system standards and procedures.

• Lead process designing discussions across whole of talent organization

• Identify and implement process improvements.

• Maintain business continuity plans and ensure operational resilience.

Process & Quality Management

• Ensure adherence to firm standards for quality, service, and delivery.

• Create, update, and maintain operational documentation.

• Gather and share best practices and benchmarks.

• Drive metrics, process effectiveness, and continuous improvement.

Technology & Transformation

• Lead execution and support of HRMS systems and projects (SharePoint, Salesforce, RPA/Chatbots, Knowledge Management).

• Define and execute technology transformation roadmaps.

• Enable the team to act as technology consultants for efficient, process-based solutions.

Stakeholder & Client Engagement

• Define expectations and scope for client assignments.

• Establish trust and act as a go-to resource for clients

• Trusted advisor for all aspects of HRSD across talent stakeholders

• Deliver feedback and recommendations, including tough conversations.

• Facilitate progress updates and leadership reviews.

Team & Talent Management

• Recruit, mentor, coach, and manage team members.

• Manage performance, learning, and people development.

• Build a culture of well-being, engagement, and innovation.

• Develop resource plans, succession planning, and team development strategies.

Risk & Resource Management

• Anticipate and navigate risks, troubleshoot challenges.

• Manage budgets, resources, and costs.

Key Skills

• Communication: Strong oral and written skills for clarifying requests, escalating issues, and writing analyses.

• Technical: Proficiency with business tools (CRMs, SAP), MS Office Suite (Word, PowerPoint, Excel, Access).

• Project Management: Ability to prioritize, manage multiple projects, and work under tight deadlines.

• Interpersonal: Confidence, responsiveness, flexibility, initiative, decision-making, and strong people management.

• Adaptability: Quick learner, creative problem solver, resourceful, and able to adapt to change.

• Confidentiality: Ability to handle sensitive information appropriately.

• Attention to Detail: High standard for data accuracy and quality. Knowledge on Business Tools like CRM’s & SAP systems etc.

Overall Expectations

• Balance strategic vision with tactical execution: Be able to zoom out for long-term planning and zoom in for day-to-day problem-solving.

• Champion innovation and automation: Continuously look for ways to automate and streamline processes.

• Build strong relationships: Both within your team and with stakeholders/clients.

• Drive a culture of learning and improvement: Encourage knowledge sharing, mentoring, and upskilling.

• Maintain operational rigor: Ensure documentation, reporting, and standards are always up to date.

• Be a change leader: Proactively manage change and help others adapt.

• Demonstrate very strong technical skills in MS Office suite - Word, PowerPoint, Excel, Access