Executive Customer Service

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials.

The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels, and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion.

Learn more at averydennison.com.

ABOUT AVERY DENNISON RBIS

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.52 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments, and packaging solutions that enhance consumer appeal. We accelerate performance through RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions.

Based in Westborough, Massachusetts Avery Dennison RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit www.rbis.averydennison.com.

KEY RESPONSIBILITIES

Accept / Process orders and follow up the status of the order till the delivery. This involves:-

Customer liaison

Production liaison

Marketing/Sales liaison

Finance liaison

Sister company liaison-

DMT Liaison

Studio Liaison

VIPS Help Desk Liaison

EMEA Internet HelpDesk

Warehouse/Despatch Liaison

Manuals

GPD Liaison

SCM/Purchase

Reports

OTHER RESPONSIBILITIES

• Help the Team Leader - CS in developing CS team and it’s standards to meet future customer expectations.
  

• Report customer/market activities to the Team Leader.
  

• Capture customer enquiries & escalate to Team Leader. Also, highlight fast track orders.
  

• Take initiative & cover for other CS executives in their absence.
  

• Check for raw material availability in case of first time production.
  

• Upgrade oneself with the changes in the processes (related to RBO, Team, company).
  

• Pass on the new enquiry requirement to GPD for further set-up & business
  

• Handling customer feedback and complaints
  

Qualifications

KNOWLEDGE SKILLS & EXPERIENCE

• Graduation with 0-3 years experience in similar profile.
  

• Excellent oral and written communication skills and interpersonal skills are required.
  

• Optional Knowledge of business functions in apparel industry.
  

• Experience of 0 – 3 years in customer service profile
  

DECISION MAKING AUTHORITY & CONTROLS

Reasonable authority subject to the control of Team Leader.

WORKING RELATIONSHIPS

Internal - with all departments

Develop internal & external relationship for effective coordination.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.