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JLL
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Executive Customer Service

Executive Customer Service

JLL

2 - 6 years

0 Lacs

delhi

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer service communication hospitality problem solving teamwork emergency response inventory management event management

Work Mode

On-site

Job Type

Full Time

Job Description

As the face of JLL at the client's site, you will be responsible for interacting with guests/tenants, maintaining strong public relations, and addressing their needs. Your key responsibilities include: - Cooperating, coordinating, and communicating with other departments to ensure a good customer experience - Taking customer feedback after every service request/complaint and sharing feedback points with the team for service improvement - Maintaining a hospitality outlook and always presenting yourself in a presentable manner - Taking ownership of requests or complaints and ensuring they are handled effectively within the Turnaround Time (TAT) - Conducting daily rounds of the premises, reporting any lapses/observations to the relevant team - Conducting timely Customer Feedback Surveys and sharing reports with the client/management - Responding to emergency situations according to JLL policies and contacting proper authorities when needed - Being familiar with lost and found procedures - Nominating and attending training programs at the site/JLL office - Addressing concerns through daily checking of mails for priority requests - Receiving calls and emails from clients - Ensuring closure of complaints by properly communicating with stakeholders - Assisting in activities such as filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc. - Updating the handover/takeover register before the end of the shift for all completed/pending tasks - Managing and participating in events, overseeing general maintenance, and handling guests No additional details about the company were provided in the job description.,

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Executive Customer Service