Executive Customer Service

Emirates Shipping Agencies (India) Pvt Ltd

1 - 2 years

3 - 5 Lacs

chennai

Posted:4 days ago| Platform:

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Skills Required

customer service freight forwarding shipping line sea freight freight management shipment custom clearance customer support import export shipping ocean freight shipping documentation customer handling logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Process bookings received in E-Com, DG & Non-DG, SOC.
Customer registration CRM creation & KYC formalities.
CBF submission
Communicate with global offices to assist customers on their shipments
Update customers on status of shipments and keep customers timely informed on operations, transshipment, blank sailing with advisories, broadcasts & service promotion.
Arrange Hot Box List to T/S port for urgent shipments. Coordinate and push transshipment ports in case of any long idling for transshipment.
Follow up with customers for VGM & Shipping Bill, arrange VIA/SSR permission on customers request
Handle customers enquiries via phone or email or in person or any other channels.
Proactively coordinate with internal parties as per requirement.

Preferred candidate profile

Bachelors degree in shipping & Logistics, Business Administration, or related field.
Minimum 1-2 years in Customer Service, Shipping industry
Proficient in interpersonal and communication skills
Ability to be proactive and multitask
Computer literacy on MS applications
Ability to take up challenges
Team player
Flexibility in working hours
Good time management.

career.india@emiratesline.com

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