Executive Customer Service

Role Overview: As a Customer Service Representative, you will be responsible for managing incoming phone calls and chat interactions. Your main focus will be on handling customer complaints, providing timely solutions, and ensuring customer satisfaction through effective communication. Key Responsibilities: - Manage incoming phone calls & chat interactions - Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file documents - Identify and assess customers" needs to achieve satisfaction - Provide accurate, valid, and complete information using the right methods and tools Qualifications Required: - Good communication skills - Undergraduate/graduate candidates are eligible - Freshers and experienced individuals can apply - Immediate joiners are preferred (Note: No additional details about the company were provided in the job description),