Executive Customer Service

As a Customer Support Executive at the company, you will play a crucial role in ensuring customer satisfaction and maintaining high levels of professionalism. Your main responsibilities will include: - Answering incoming customer phone calls/ emails and taking appropriate action for each call/ email - Preparing/ initiating Outbound calls/ emails based on the internal communication - Maintaining customer satisfaction ratings based on explicit criteria set forth by the company - Attending mandatory training sessions to stay updated on product or company policy changes - Using company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial/ technical input - Inputting data into the online platform to keep each customer record/ query/ complaint updated - Regularly updating and sharing the Customer Complaints database/ MIS Qualifications required for this role include: - Graduation in any stream - Minimum 2-3 years of experience - Strong Computer Application Skills, especially Excel, CRM tools etc. - Excellent Interpersonal Communication skills - High Level of Professionalism - Strong problem-solving abilities - Attention to details - Process-oriented - Ability to communicate in English, Hindi, Bengali - Pleasing voice quality If you are passionate about bringing positive change not only to the company bottom-line but also about making the world a better place, we encourage you to apply. The remuneration for this position is best in the industry.,