248 Shipment Jobs

Job Description Site coordinator for direct material Responsible for on time availability of all Raw & Packing material availability at site. Strong follow-up with vendor Review shortage sheet to be done on daily basis Arrange specs and material from new vendor for AVD Resolve queries related to GRN / invoices due for payment End to End follow up for LC & import shipment with GBSS, Vendor and Category Manager Follow up with vendor for VQ documents Arranging audit schedule for Vendor Audits MPN updatation / Deletion Follow up for rejected material / Online rejection/ CAPA/ etc. Handling quires / issues related to GRN Responsibilities Qualifications Bachelors degree in Science MBA in operations will be added advantage Minimum three years of experience in purchase particularly in Raw & packing material

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Review and analyze deductions taken by customers to identify discrepancies.Investigate the reasons behind deductions, such as pricing errors, shipment issues, or promotional allowances.Maintain detailed records of all deductions and resolutions.Gather necessary documentation to support claims and disputes.Liaise with internal departments (e.g., sales, customer service, and finance) to gather information and resolve issues.Communicate effectively with customers regarding deduction disputes and resolutions.Prepare regular reports on deduction trends, root causes, and resolutions for management review.Track and report on the financial impact of deductions on revenue.Follow up on unresolved deductions to ensure timely resolution.Identify opportunities for process improvements to reduce the occurrence of deductions.Collaborate with cross-functional teams to implement best practices.Ensure that all deductions are processed in compliance with company policies and accounting standards.Analyze data to identify trends in deductions, helping to develop strategies to minimize them. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamStrong analytical skills Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Fulfill - Service Fulfillment Designation: Supply Chain Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsibilities of this role may include activities related to Service Requests, Track & Trace, Vendor Maintenance, and Costing in various system platforms. The Replenishment Assistant plays a vital role in supporting the Replenishment team by ensuring seamless coordination between vendors, logistics, and internal departments. This position may be responsible for managing and validating PO Accuracy in Prism, which include key details such as pricing, quantities, and delivery dates to align with expectations. The Replenishment Assistant works directly with vendors to resolve issues and maintain the accuracy of the supply chain. Additionally, the role may involve maintaining and updating vendor information in Blue Yonder-SCPO and Arrowstream, ensuring that aspects of vendor setup information is accurate and current.The Replenishment Assistant may also be responsible for processing drop shipments and other service requests in SOUS, supporting the Sales team to ensure the timely fulfillment of orders. This role may also support in identifying opportunities for process improvement thus contributing to the overall efficiency of the Replenishment operations. The Replenishment Assistant must be highly organized and detail-oriented, managing multiple tasks effectively while maintaining strong vendor and internal team relationships. Ultimately, this role helps drive the success of organization by ensuring smooth and efficient product flow and supporting the execution of operational tasks. What are we looking for Qualification:Three-year degree (Bachelors Degree) is highly preferred. Equivalent work experience and applicable certifications may be considered as well (Military Service, APICS, CPM, etc.)Experience:2+ years of direct inventory management/supply chain experience preferred, with food service experience a plusPossess superior oral and written communication along with strong analytical skillsAbility to communicate clearly and professionally with suppliers, sales, field partners and other business contacts via telephone, email, and video conferencingMust be able to deal with high pressure situations to meet daily/weekly timelines with a high sense of urgencyHigh attention to detail, strong interpersonal skills and customer orientation, and fact-based decision makingAbility to quickly learn new technologies, with Blue Yonder-SCPO / Prism / Arrowstream experience heavily preferred. Proficiency and proven experience in Microsoft Office Suite, includingMicrosoft Outlook, Microsoft Excel, Microsoft PowerPoint and Microsoft WordYou would be responsible for Replenishment activities, Track & Trace and Vendor Maintenance Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job requirements Key Responsibilities Customer Services Meet & Greet the customers Assisting customers throughout the shopping journey Sharing product features & benefit with the customers Explaining services , building trust & loyalty Resolving Customers queries pre & post Sale Ensure product delivery to the customer on time Receive feedback from the customer on services & product Inventory Management Daily quick count of all the PIDs available in the store Receive bulk shipment , physical count & mark receive in the system on daily basis Daily replenishment to fill the display gap Check the bad inventory /damage product & keep it on designated place Ensure daily handover & receiving product from VRX through HOP app Highlight inventory mismatch /discrepancy to the Store Manager Operational Process Following the VM guidelines Maintain cleanliness & hygiene in the store Update all the SOPs file on daily basis Reconcile daily cash & card sale

Required knowledge of: 1. Knowledge of Exim Policy, Incoterms, Payment Terms, UCP Rules 2. Conversant with Customs Rules and regulation for import & export 3. knowledge of the International Logistic & transportation industry. 4. Conversant with handling of hazardous cargo shipment 5. Complete knowledge of export-import shipment process ( Air, rail, Ocean) Primary Responsibilities: • Responsible for complete export shipment planning process as per incoterms and customer orders – right from cargo readiness to shipment and b/l release - from multiple loading ports in India • Achieving Monthly export dispatch targets – from multiple manufacturing plants in India • Follow up - with shipping companies and forwarding agents for bookings • Follow up - with forwarding agent and CHA's for timely gate in the port and advance loading list send to shipping co. • Responsible for timely updation of shipment status in SAP. • Coordination with Customer service teams for shipment updation to customers • Coordination with planners , dispatch teams, QC teams at plants. • Coordination with CHAs, transporters, freight forwarders, shipping lines, third party inspection agencies. • Resolution of issues related to shipments with customs, shipping lines, CFS, other allied agencies. • Responsible for MIS reporting. • Ensure export/import laws and regulations in the importing ports at respective destination countries are adhered to. • Responsible for KPIs related to timely delivery and shipment costs. • Provide advance container volume forecast to shipping lines, CHAS, Transporters Involvement in Global Logistics for respectives given region like - NAM, EU, APAC, LATAM etc. Would be also responsible for Pre-shipment & post- Shipment whenever required. Total Experience in Yrs. (Minimum required)08-12 yearsQualificationMBA in SCM/IB/OperationSpecific or Additional Certifications (if Any) requiredDiploma in EXIM /SCM /logisticsTechnical Skills RequirementMaterial management / import export management / Supply chain management / Proficient in Excel /Profcient in English & quality communicationBehavioral Skills RequirementPeople management, computer skills with SAP, Strong Communication and Co-ordination & Interpersonal Skills, Time management , focused to work.

Hi, As a Contract Management Coordinator, you will be the primary contact for regional contract management teams, ensuring the accuracy and validity of ocean contracts and rates. You will manage the documentation and maintenance of all CMT carrier processes, acting as the subject matter expert for contract-related issues. This position requires a highly organized professional with a passion for exceptional customer service and the ability to thrive in a dynamic environment. If you are detail-oriented, creative, and forward-thinking, we want to hear from you! DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Collaborate with contract management Team members to review, and execute various contracts and agreements between our client and our carriers • Ability to comprehend rates and surcharges from various ocean carriers with multiple trade lanes • Inquire when carrier instructions or details are different from CMT teams guidance • Ensure contracts meet legal, compliance, and regulatory requirements per internal processes and procedures • Responsible for updating the AMDs in the OBM while validating discrepancies with the Contract management teams • Maintain base rates, surcharges and amendments in the OBM • Maintain most up-to-date contracts in internal system • Document carrier SOPs • Identify areas for improvement related to our client's contract processes and workflows • Develop, maintain and manage processes related to contracts submission, documentation, review, and retention i.e. all forms, templates, terms • Collect and maintain company contracts, approvals, signatures, and related documents • Contribute to general team initiatives, including taking on special projects as necessary • Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: Any Graduation • 6 months to 6 years of pricing and contract management experience in shipment or freight forwarding domain Preferred: Previous ocean modal or ocean pricing experience • Demonstrated negotiation, collaboration, and influencing skills • Demonstrated verbal and written communication and multi-tasking skills, including excellent project and meeting management • Proficient in Microsoft Office Suite of products • Ability to multitask, prioritize, and work efficiently while collaborating on multiple subjects • Identify and escalate issues when needed • Strong ability to build relationships, gain credibility, and partner with others • Confidence operating independently in a fast-paced, rapidly changing environment • Experience working in a professional, corporate setting, where strong communication skills are necessary • Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization • Values a diverse and inclusive work environment US shift timing. Telephonic interview will be done. Work from office. Work location - tambaram, Chennai. Immediate joining or Short notice of 30 days is also prefered. Pls Hemanth 9715166618 for more info. Thanks, Hemanth 9715166618

About us: Solino Home, a vibrant home decor company committed to elevating homes' aesthetics, is in search of an Export Documentation Executive to join our team. Responsibilities: Preparation of Pre-Shipment and Post-Shipment documentation for custom purpose. Coordinate with shipping lines for Bill of Lading preparation and carting order. Prepare and manage all export documentation, including invoices, packing lists, certificates of origin, and other required paperwork. Ensure compliance with international trade regulations and requirements. Coordinate with shipping companies, freight forwarders, and customs agents to arrange shipments. Communicate with customers and vendors to facilitate smooth export processes and resolve any issues that may arise. Maintain accurate records of shipments, including tracking information and documentation. Stay updated on changes in export regulations and documentation requirements. Assist in resolving any discrepancies or issues related to export documentation. Responsible for managing and executing all export-related bank submissions with attention to detail and compliance. Oversee ROSCTL and duty drawback processes, ensuring efficient and compliant execution for export operations. Requirements: Bachelor's degree in finance, accounting, or a related field Minimum 3 years of experience in export documentation. Strong understanding of export regulations and compliance requirements. Excellent communication and interpersonal skills. Attention to detail and ability to work accurately under pressure. Ability to work independently and as part of a team. Company Location: Goregaon East *Preferred candidate from western line only

Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Overview Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. Job Description : 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now

Hi We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Overview Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. Job Description : 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust.

Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Overview Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. Job Description: 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now

1. Handle end-to-end order processing for IT products/services. 2. Review orders for completeness, accuracy, and compliance with company policies. 3. Review and verify incoming orders for accuracy and completeness. 4. Coordinate with sales, finance, and operations teams to ensure seamless order fulfillment. 5. Maintain accurate records of all transactions and customer interactions. 6. Identify and resolve discrepancies or issues in the order lifecycle. 7. Provide clear communication regarding any order delays, shipping issues, or changes. 8. Collaborate with Sales team to ensure smooth and timely order fulfillment. 9. Maintain and update order records in the system, ensuring all information is accurate and up to date. 10. Prepare and send order confirmations, invoices, and shipping details. 11. Investigate and resolve order discrepancies, including shipping issues, incorrect orders, and returns. 12. Handle complaints professionally and escalate issues when necessary. 13. Ensure that orders are processed in a timely and efficient manner. Why you should Join our Company? 5 days working (Weekends are for fun) 9 hours working (Since you have a LIFE beyond work Fun at work (your mental health is as important as your Physical health) Salary On time (we don't make you wait for your hard-earned money)

Follow-up with Buyers and End Users to get the import documents for all Medchem, DMPK and Biology shipments. Coordination with Carriers/CHA on shipments documentation. Shipment Documents Verification, Checklist approvals and Sharing shipment documents with Stores for shipment handover process. Follow-up with carriers and Brokers to clear the shipments on-time and get the post shipping documents. Maintaining MIS data related to Export and Import shipments. Daily import and export tracker should be sent before EOD to all the stakeholders. Collecting the Billing/Non Billable data for all Export and Import shipments. Handing over of the freight forwarder/carrier bills to Finance and follow-up with them for payments. Maintain Billing data and submit Bills with all corresponding supporting documents.

Looking for Territory Business Head for Surat Location Key Responsibilities-P&L Ownership Overall P&L Head for the Branches under him/her. Located at the major Branch and frequently visits the other Branches. Revenue Accountability-Customer relationships, RBD growth, NBD Support Cost Accountability-Authority to manage all operating costs for the Branches. Service Accountability-monitors performance, takes action on defaulters in alignment with BH. Ensures monthly Reward and Recognition program. Key Performance Indicator %same day pickup/booking and connection within cutoff. %FAD %Forward closure(open CN closure within timeline) %CRM closure within TAT. PUD CPK and CPT We are looking for candidates who are from Same Industry & can join us within 15 days OR immediate joining. Preferred candidate profile We are looking for Graduate OR Post Graduate candidate who are from Same Industry & can join us within 15 days OR immediate joining.

PO Placement, Invoicing, Delivery plan Import of Foreign goods and custom clearance RMA & export handling OEM /Customer Interaction Bank Related activities Audit report Submissions Payment follow ups Database Management Admin activities

Accountable for Delivery time looking after stocks & inventory management of the school timely interaction with vendors Handling last mile delivery challenges & control Ability to multi-task and work both in a team and independently Monthly MIS

REQUIRES EXPORT DOCUMENTATION EXECUTIVE WITH 3 + YEARS EXP. AT KOLKATA Pre & Post shipment Documentation Handle the Customs Clearance: Regulations, Procedures Documentation, DGFT, CHA, Freight Forwarding. rammanagement8@gmail.co / 9830517541

Preparing Exports Documentation Pre- post,• Preparing Commercial Invoices and Packing List. Co-ordinate with CHA and Freight Forwarder.• knowledge of Adv. & EPCG lic , Script LC, BRC, FCL Documents Share CV cg.placement01@gmail.com/ 9250220043

Job requirements Key Responsibilities Customer Services Meet & Greet the customers Assisting customers throughout the shopping journey Sharing product features & benefit with the customers Explaining services , building trust & loyalty Resolving Customers queries pre & post Sale Ensure product delivery to the customer on time Receive feedback from the customer on services & product Inventory Management Daily quick count of all the PIDs available in the store Receive bulk shipment , physical count & mark receive in the system on daily basis Daily replenishment to fill the display gap Check the bad inventory /damage product & keep it on designated place Ensure daily handover & receiving product from VRX through HOP app Highlight inventory mismatch /discrepancy to the Store Manager Operational Process Following the VM guidelines Maintain cleanliness & hygiene in the store Update all the SOPs file on daily basis Reconcile daily cash & card sale

To assist in checking the quality, raw material store and despatch the petroleum oil products. Oil production. Supervise the activities. Maintain accurate records both manually and on computers. Required Candidate profile Candidate should be B.A., B.Com, or B.Sc., M.Sc., Chemistry with 1 to 3 years of similar type of experience. He should be good in communication and computers. Local candidates will be preferred. Perks and benefits Salary is negotiable and not a constraint.

Handle complete documentation processes related to freight forwarding and logistics. Check and verify shipping documents for accuracy and compliance. Scan, file, and maintain records of shipping documents (BL, Invoice, Packing List, etc.). Coordinate with shippers and internal teams to ensure smooth document flow. Ensure timely submission of pre-alerts, final documents, and updates to customers. Follow up on missing or incorrect documentation with concerned stakeholders. Support the customer service team in handling queries related to documentation. Key Skills Required: Good understanding of import/export documentation . Strong attention to detail and accuracy in document checking . Proficient in MS Office, Email communication, and document scanning . Good written and verbal communication skills. Qualification: Graduate in any discipline (preferably Commerce or related field). Prior experience in logistics, shipping, or freight forwarding advantage fresher can also apply with good excel and typing and mail communicastion skills

Provide visibility and timely update to BSCs customers through MIS reports •Support in E-way bill updating as per process •Timely generation of trip sheet within given TAT •Provide proactive updates for the transporter id in ewaybill portal.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities. Responsibilities & Qualifications Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements including Customer Relationship & Satisfaction o Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE. o Proactive communication to Customer on pending changes to MOQ s, Lead Time, Price Agreement expiry and visits as required o Strategy for building positive customer relationships Delivery Management - On-going Backlog management and forecast monitoring Metric - STS (Schedule to ship) & STR (Schedule to Request) Complete Order management Billing Management - Quote follow up and proactive billing management process Metric - Billing Manage Service Delivery Process / Execution o Ensure daily review of order backlog , open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team o Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments o Weekly quote follow up, credit status monitoring and awareness of status on open quality issues Manage Interfaces & Build Service Culture o Act as voice of the Customer for internal support departments o Participate in development training and process improvement projects to expand and challenge learning new ideas and processes o Take ownership for actions and follow through on tasks until resolved Competencies EOE, Including Disability/Vets Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities Serve as the central point of contact for various accounts, managing all daily operational needs from inquiry to post-order activities. Drive Extraordinaire Customer Experience (ECE) by interacting professionally with internal and external customers. Focus on KPIs STR (Service to Resolution), CES (Customer Effort Score), FCR (First Contact Resolution), and efficiency . Support Satisfaction Management by assisting in the execution of improvement actions based on: Net Promoter Score (NPS) Transactional surveys Manage Customer Relationships & Satisfaction : Handle all daily customer inquiries with timely follow-up and issue resolution. Ensure proactive communication with customers and coordinate with relevant parties for issue resolution. Collect formal and informal feedback via surveys, phone, and email. Attend customer visits as needed. Oversee the Service Delivery Process / Execution : Handle escalations efficiently. Review quotes and order requirements. Manage scheduling agreements and clear workflow blocks. Monitor critical shipments and follow up on quotes and quality issues. Facilitate Interface Management & Service Culture : Act as the voice of the customer to internal support teams. Participate in training sessions and process improvement initiatives. Take ownership of actions and ensure tasks are completed and resolved fully. What your background should look like: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SFDC (salesforce) is a big advantage. All candidates are required to be fluent in English. Flexibility to work in US shift hours (6 pm to 3:30 am) Education ExperienceAny Graduation/Post Graduation Employment Experience6+ years SAP experience preferred (SD module) Should be from Product based company (Manufacturing Industry) Should have complete knowledge on Quote To Cash process. Competencies Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile EDUCATION/KNOWLEDGE Graduate in any field, 12+3 and German B2 level QUALIFICATIONS & EXPERIENCE Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English and the language being hired for. Competencies EOE, Including Disability/Vets Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Managemen Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communication Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issue Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English Competencies EOE, Including Disability/Vets Location