Job
Description
As the Solutions Delivery Manager, you will be responsible for leading and managing the end-to-end delivery of solutions to our clients in the APAC region which consists of sub regions- South Asia, ASEAN, China, Japan, Korea and ANZ. You will oversee project management, team coordination, resource allocation, and customer relationship management, ensuring that all projects are delivered on time, within scope, and aligned with client expectations. You will work closely with cross-functional teams, including sales, product, and engineering, to ensure smooth and successful solution implementations. Key Responsibilities: Leadership & Strategy: Lead, mentor, and develop a high-performing delivery team of project managers, solutions leads, Field Engineers and delivery specialists. Drive the strategy for delivering solutions that meet client needs while aligning with company goals. Solution Delivery Management: Oversee the end-to-end delivery of client solutions, ensuring projects are delivered on time, within scope, and within budget. Manage the project lifecycle from planning through to execution and final delivery. Client Relationship Management: Build and maintain strong relationships with key clients, acting as the primary point of contact for solution delivery. Ensure client expectations are met and that delivery processes are streamlined to enhance customer satisfaction. Process Optimization: Continuously improve delivery processes, methodologies, and best practices to drive efficiency and quality across all projects. Implement industry-leading project management practices and tools. Cross-functional Collaboration: Work closely with sales, product, and engineering teams to ensure seamless project execution. Provide technical insights and expertise to help shape client requirements and ensure solutions are delivered as promised. Risk Management & Problem Solving: Identify potential risks and issues related to solution delivery and proactively implement mitigation strategies. Resolve complex delivery challenges while maintaining high client satisfaction. Performance Reporting & Metrics: Develop and manage performance metrics to track the progress and success of each project. Provide regular updates and reports to senior management on delivery performance, client satisfaction, and resource utilization. Resource Allocation & Budget Management: Manage resource allocation to ensure appropriate staffing for each project. Oversee budget management for client projects, ensuring costs are controlled and clients receive value. Experience working cross-departmentally and with external stakeholders to scope and map critical delivery projects Experience managing technical talent and supervising teams At least 15 to 20 years of Software Industry Experience with knowledge of Software Development Lifecycle (SDLC) Ability to work across different time zones Willingness to travel (~20-30%) Team-oriented with strong collaboration skills Passionate, commitment to quality and success Excellent verbal and written communication skills Ability to quickly solve technical and business-related challenges Able to relate technical concepts to customers of all technical backgrounds Comfortable working in a fast-paced and dynamic environment Requirements: Education: Bachelor s degree in Business Administration, Computer Science, Engineering, or a related field. MBA or relevant postgraduate qualification is a plus. Experience: Minimum of 15-20 years of experience in solutions delivery, project management. At least 8 years in a leadership role, managing cross-functional teams and large-scale projects. Skills: Strong leadership and team management skills. In-depth knowledge of project management methodologies (Agile, Waterfall, etc.). Excellent problem-solving and analytical skills. Outstanding communication and stakeholder management abilities. Strong business acumen and the ability to make data-driven decisions. Familiarity with industry-specific tools and software (e.g., Jira, MS Project, etc.). Certifications (optional but desirable): PMP (Project Management Professional), PRINCE2, or similar project management certifications. Agile/Scrum certification (e.g., CSM, PMI-ACP) is a plus. Key Attributes: Client-Centric: Ability to anticipate and understand client needs, delivering exceptional service. Results-Driven: Focus on achieving project milestones and business outcomes. Strategic Thinker: Strong ability to align solutions delivery with company strategy. Collaborative: Effective at working with diverse teams and stakeholders across various levels. Adaptable: Comfortable in a fast-paced, dynamic environment with shifting priorities.
