946 Escalation Management Jobs - Page 9

Job Title: Technical Support Consultant Requirements: Communication Skills: Excellent spoken and written communication. Customer Service: High patience, ability to handle escalated customer issues and provide excellent support. Technical Troubleshooting: Experience with software troubleshooting on Windows/macOS, including diagnostic tools (e.g., Task Manager, Event Viewer, MS Configuration. Technical Knowledge: Familiar with networking, internet connectivity, and basic browser troubleshooting. Education: Graduate (Full-time). Cultural Awareness: Ability to engage with customers across regions and understand different accents, cultures, and regional specifics. Product Knowledge: Familiarity with Adobe Digital Media products (e.g., Photoshop, Lightroom, Camera Raw), with advanced knowledge of at least one product being a plus. Key Responsibilities: First Contact Resolution: Handle and resolve customer issues (technical and non-technical) through voice and chat channels. Upselling: Identify opportunities to upsell relevant products/services to maximize revenue per customer. Technical Support: Provide support for Adobe Digital Imaging Products (Photoshop, Lightroom, Bridge, Camera Raw, Dimension). Documentation: Accurately log all customer interactions in a case tracking system. Customer Interaction: Communicate effectively, ensuring clarity in both verbal and written forms. Follow up on unresolved issues. Issue Resolution: Take ownership of customer issues, escalate when necessary, and ensure timely resolutions. Sentiment Assessment: Evaluate customer sentiment and escalate to supervisors when needed. Report Trends: Monitor and report on common issues, feature requests, and emerging trends. Escalation Handling: Forward unresolved issues/escalations to the next level of support. Interested candidates can contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Keep accurate records and document customer service actions and discussions.

We are seeking a highly empathetic and solution-oriented Executive/AM - Customer Engagement to join our client's team through Acme Services . This pivotal role is responsible for the timely and effective resolution of escalated complaints, particularly CEO escalations, from both Agent Advisors and customers. The ideal candidate will ensure strict adherence to processes, collaborate seamlessly with internal stakeholders, and drive customer satisfaction through diligent follow-ups and insightful data analysis. Key Responsibilities Escalated Complaint Resolution : Resolve all escalated (largely CEO escalations) complaints from Agent Advisors and Customers within the defined Service Level Agreement (SLA) , ensuring prompt and satisfactory outcomes. Process Adherence & Control : Ensure strict adherence to documented processes, procedures, and controls in all customer engagement activities, maintaining high standards of compliance. Cross-Functional Liaison : Liaise with other support units in the Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries and complaints are efficiently resolved. Customer Satisfaction & Follow-up : Ensure follow-up with customers / Agents to guarantee complete satisfaction and build lasting relationships. Reporting & Analysis : Publish MIS (Management Information System) and Dashboards to track performance and provide insights. Actively help in Root Cause Analysis (RCA) of queries / complaints received to identify systemic issues. Escalation Management : Strictly follow the Escalation Matrix for all issues, ensuring appropriate levels of management are informed and involved as necessary. Skills Strong ability to resolve escalated complaints , including CEO escalations. Expertise in ensuring adherence to documented processes, procedures, and controls . Excellent liaison skills with various internal support units. Proficiency in customer/agent follow-up to ensure satisfaction. Capability to publish MIS and Dashboards . Skills in Data Analysis for Root Cause Analysis of Queries / Complaints . Strict adherence to Escalation Matrix . Strong communication and interpersonal skills. Qualifications Proven experience in a customer service, customer relations, or customer engagement role, with a focus on complaint resolution. Demonstrable ability to manage escalated issues and work with cross-functional teams. Strong analytical skills for data interpretation and root cause analysis.

As a full-time employee with FIS, you will be part of a dynamic team working on challenging issues within the financial services and technology sector. Your role will involve managing the daily operations of processing functions and maintaining processing infrastructure to ensure that service level agreements are consistently met in support of clients and the company's critical business requirements. Your responsibilities will include overseeing the processing environment to safeguard production systems vital to the business's success. You will need to ensure that the operations environment complies with all service level agreements, such as 24/7 availability and response time parameters. Developing both tactical and strategic plans for processing operations and leading an efficient processing team will be key aspects of your role. Additionally, you will be tasked with identifying cost-saving and continuous improvement opportunities within the processing area, ensuring that backup, recovery, and disaster recovery processes meet or exceed business requirements. It will be your responsibility to implement team standards and procedures that align with departmental guidelines and effectively manage project plans, budgets, and schedules. To excel in this role, you should possess a Bachelor's degree or equivalent education, training, or work experience. Knowledge of processing phases, administration, activities, and controls, as well as familiarity with FIS products and systems, will be essential. Proficiency in client communication, escalation management, project management, and supervisory skills are also required. At FIS, we offer a competitive salary along with attractive benefits, including private medical and dental coverage insurance. You will have the opportunity to work in a modern environment alongside a dedicated and motivated team. We provide a wide range of professional education and personal development opportunities in a collaborative and respectful work environment. With over 50 years of experience in the financial services industry, FIS is the world's largest global provider of financial technology solutions. Our technology facilitates billions of transactions annually, totaling over $9 trillion across the globe. As a Fortune 500 company committed to privacy and security, FIS values the protection of personal information. Join us at FIS to be part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun!,

A Desk Side Support Lead with strong communication, managerial skills, and ITIL knowledge. Will act as SPOC for site operations, manage SLAs, reports, team performance, and customer relations. Must ensure service delivery, compliance, and quality. Required Candidate profile Good written and verbal communication in English Managerial Skills Good Understanding of ITIL Owner of the site for field side support of Desk Side Team Management Ensuring SOPs are updated by team

We are seeking a dynamic and detail-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for end-to-end customer service management, including front-office coordination, visitor support, budgeting, and security oversight for new projects. This role plays a critical part in enhancing customer satisfaction through seamless service delivery and operational excellence. Key Responsibilities: Customer Service & Front-Office Management: Allocate and manage customer meeting rooms as per scheduling requirements. Provide timely badge access, arrange shuttle services, and coordinate meals for visiting customers. Maintain decorum and professionalism at the front office and customer-facing areas. Conduct regular audits of customer office spaces, identify service gaps, and drive improvements. Budgeting & Cost Control: Prepare and manage budgets based on customer requirements. Collect and review quotations for all project stages; coordinate with internal teams for final approvals. Analyze quotations, track cost changes, and work closely with customers for BPO approvals before build stages. Drive cost control and efficiency across customer-related and new project security processes. Customer Reception & NPI Support: Manage customer reception processes for NPI (New Product Introduction) projects shuttle dispatch, food/dining coordination, and access control. Ensure the overall customer experience is smooth and professional during site visits and project meetings. Facility & Environment Management: Audit customer-facing rooms and office areas to ensure alignment with brand and operational standards. Coordinate with maintenance teams to plan and implement necessary upgrades and refurbishments. Security Management for New Projects: Plan and monitor security processes during the early build stages of new engineering projects. Ensure zero data leakage or security incidents during project builds. Collaborate with stakeholders to summarize abnormalities and propose improvements. Monitor and control security-related costs during the R&D stage. HR & Admin Reporting: Support departmental administrative tasks, including attrition tracking and report generation. Qualifications & Skills: Graduate in Business Administration, Hotel Management, or a related field. 2–5 years of relevant experience in CSR/Admin/Budget/Security roles. Strong interpersonal and communication skills. Proficiency in MS Office (Excel, PowerPoint, Word). Strong analytical and budgeting skills. Experience in front-office operations and visitor management preferred. Knowledge of security protocols and project coordination is an added advantage. What We Offer: Competitive salary and benefits Opportunity to work with cross-functional teams and global clients Dynamic and inclusive work environment Career development and internal mobility opportunities

Description: Job Description: Lead Customer Service Associate Location: Chambur, Mumbai. Interview Location: BKC, Mumbai. Company: A leading global healthcare company offering pharmaceuticals, diagnostics, medical devices, and nutrition products Payroll company: (On Talisman payroll) Contract renewable: Yes, based on performance. Working Days: 6 Days Work timing: 9 AM to 6 PM Round of interview: 2 interviews. Experience: 3+ Yrs to 15 Yrs or more. Job Summary: We are seeking a proactive and detail-oriented Lead Customer Service Associate to oversee and manage the end-to-end process of faulty sensor replacement and logistics coordination for direct and dispensing accounts. This role involves close collaboration with healthcare professionals (HCPs), the ADC sales team, third-party service associates, and internal customer experience (Cx), legal, public affairs, and quality teams to ensure timely and compliant service delivery. The role also includes managing high-priority escalations through the Cx - GM Desk Email and ensuring prompt resolution. Key Responsibilities: Process Oversight & Coordination: Manage the faulty sensor replacement process from initiation to resolution. Ensure third-party service associates collect faulty sensors and submit the Manual Complaint Form (MCF) accurately and on time. Coordinate with ADC Sales Team to validate replacement requests based on 90-day sellout. Ensure that PRE (Potential Reportable Events) are escalated and reported by Cx (Concentrix team) as per policy. Stakeholder Collaboration: Liaise with Public Affairs, Legal, and Quality teams to draft and review communication for consumer escalations. Coordinate with internal stakeholders to ensure timely and compliant resolution of escalated issues. Escalation Management: Monitor and manage the Cx - GM Desk Email for consumer escalations. Collaborate with relevant departments to investigate, address, and resolve escalated concerns efficiently and professionally. Team Leadership: Supervise and guide third-party service associates in MCF submission and logistics. Ensure adherence to SOPs and compliance requirements. Communication & Documentation: Ensure timely communication between HCPs, ADC Sales, Cx Executives, and logistics partners. Maintain accurate records of MCFs, courier dispatches, and CRM updates. Escalate cases exceeding 3% replacement threshold to ZBM and LT for approval. System & Reporting: Ensure complaints are logged in the Unity system and updates are shared with the Cx Executive. Track and report monthly replacement/sellout ratios. Support finance in processing stockist replacements based on validated approvals. Training & Compliance: Coordinate training sessions for ADC teams and HCPs when replacement thresholds exceed 5%. Ensure compliance to the replacement process. Qualifications: Bachelors degree in business administration, Life Sciences, or related field. 35 years of experience in customer service, healthcare logistics, or pharmaceutical operations. Experience managing third-party vendors or service associates is preferred. Skills & Competencies: Strong organizational and coordination skills. Excellent communication and interpersonal abilities. Proficiency in CRM systems and Microsoft Office Suite. Ability to analyze data and generate actionable insights. Knowledge of healthcare compliance and logistics processes is a plus. Experience working with cross-functional teams including Legal, Public Affairs, and Quality. Strong problem-solving skills and experience handling high-level customer escalations.

ROLE PURPOSE & OBJECTIVE The incumbent will report to the Head Solution Delivery (CRM) IT responsible for execution and management of Onboarding lifecycle journeys, enhancing & optimizing the user experience in Onboarding modules and improve Existing module. NON-FINANCIAL SIZE Procurement-> For projects or vendor as per need we have to procure the license infra etc Portfolio Managed Operations,SQ,Phone banking, Rural and micro banking along with all stakeholder All servicing goes via CRM only. Volume of services- 2000 Quantity projects etc.-->40 including mega and critical projects Volume of new hires onboarded As per need Volume of recruitment etc.--> As per bank need KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials 7 out of 10 Projects/SRs to be delivered on Time Project Plan to be prepared for the projects Need to maintain 100% visibility on the request, with updates on time Raise Change requests as applicable to the changes Relevant documentation like BRD Enrichment, FSD Release notes to be prepared for the SR's as applicable Financial Target: Implement automation wherever applicable Customization budget reduction 10% Customer Adherence to client(internal) deliverables timelines Manage user experience to ensure clients satisfaction Handle escalation related to application and provide prompt resolution Guarantee confidential treatment of all the information gathered in various business applications and demonstrate the highest order of integrity as per the code of conduct of the organization Improve quality of service - L3 problem ticket management Introduce new products in system with proper analysis predictable time lines Escalation management - Handle escalation related to application and provide prompt resolution Manage Production support Handling Internal and external audit and closer managing with stake holders People management Internal Process Manage day to day uptime of IT operations, implementation of change as per client/user requirements Ensure system uptime; provide day to day support to the business by maintaining availability of systems and resources Lead the entire process of customization of external software to meet business requirements where development of in house software is not feasible Manage the preparation of Business Requirement Document (BRD) Feature Specification Document (FSD) Oversee the development/customization of software by the vendor to ensure adherence to Ujjivans requirements and project timelines Execute the test cases and oversee documentation of necessary user manuals Manage necessary enhancement/corrections, provide support and guidance Learning & Innovation Ensure adherence to training man-days/ mandatory training programs for self. Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self. Building a cross functional team and provide KT for the people identified for Finacle customization Participation in all internal/external training programs arranged by bank Performance Tracking in line with new initiatives Training to internal Team for new product and create backup Qualifications Professional Graduate Degree Experience 7-14 years Hands on knowledge on Customer Servicing journeys , SDLC, SQL/, Excel, Experience in Customer servicing Functionality Certifications NA Functional Skills Hands on knowledge on Customer servicing journeys Understanding of Business requirements/needs How customer Onboarding can be improved. SDLC, SQL/Oracle, Excel Experience in Customer onboarding Functionality Implementing new modules, testing and post-implementation supporting. Vendor team(s) management Training and managing staff to handle customer service issues. Provides mentoring, leadership, and organization to managers and supervisors Set organizational objectives. Make tough decisions. Manage departmental budgets. Maximize employee performance. Have a passion for technology. Must be a self-starter, dependable, and accurate in completing responsibilities with strong attention to detail and accuracy. Strong problem-solving, analytical, research and decision-making abilities are required. Take ownership of errors and finds ways to correct them appropriately. Must be able to multitask and the ability to be flexible in adapting to change. Ability to organize and prioritize work and manage projects. Understanding of the Application Architecture Behavioral Skills Good team player Ability to work with cross functional teams to deliver desired outcome Good analytical skills Good written communication and presentation skills High standards of integrity and ethics Competencies Required Planning & Organizing Driving Execution Collaboration KEY INTERACTIONS INTERNAL Service Quality/Phone Banking Alliance Operations IT EXTERNAL ETAtrak CRM next vendor Posidex

Role & responsibilities • Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile • People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided. Interested candidates can drop your CV on this number "9740514063"

We are looking for a highly motivated and results-driven Associate - Telesales with 1-8 years of experience to join our team. The ideal candidate will have a strong background in sales and telemarketing, with excellent communication and interpersonal skills. Roles and Responsibility Develop and execute effective telesales strategies to achieve business objectives. Build and maintain strong relationships with clients through regular follow-ups and calls. Identify new business opportunities and generate leads through cold calling and prospecting. Collaborate with internal teams to resolve customer queries and issues. Meet or exceed monthly sales targets and performance metrics. Continuously update knowledge of products, services, and industry trends. Job Requirements Proven experience in telesales, preferably in the BFSI sector. Strong understanding of credit cards, sales, product & programs, and telemarketing principles. Excellent communication, negotiation, and persuasion skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Familiarity with Equitas Small Finance Bank's products and services is an added advantage.

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Description Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 8 to 10 years experience in Service Integration and management in multi vendor environment. IT Vendor Integration and Coordination: Service Performance Management: End-to-End Incident, Request, and Problem Management: Reporting and Performance Overview to CIO: Preferred Technical and Professional Experience Continuous Improvement and Optimization: Escalation Management: Stakeholder Management and Collaboration Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Kotak Mahindra Bank Department Cash Management Services Level M5 Operations Management: Market knowledge of Payment Products and applicable regulatory guidelines. Product knowledge of NEFT, RTGS, Internal Transfers, IMPS Processing of offline files through Different systems Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS Understanding of settlement process and reconciliation End to end control checks during processing Efficiently and diligently doing recon of Pool accounts Publishing recon and other daily MIS to Senior Management Liaising with IT, BSG teams for system issues Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines. Activities to be done as per the process defined maker checker to be followed and no exception to be taken. Ensures effective customer service through timely delivery and efficient escalation management. Following all set process and deviations if any are having requisite approvals. Technical competencies in banking applications EgPayment Products, Finacle, MS Office Key Responsibilities: Should have good understanding of Cash Management Services business. Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products. Market knowledge of BBPS, UPI , API and payment gateway products. End to end understanding of the regulatory guidelines, various payment flows & reconciliations. Should able to handle new system requirements & UAT etc. Should have strong analytical skills & problem-solving ability. Engaging and envisaging in ideas for new projects /process /system rollouts, automation etc. Ability to manage team Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations 6-9 yrs of work experience.

Job Summary: We are seeking a dynamic and customer-focused Relationship Manager (Assistant Manager) to manage and streamline all pre-possession and possession-related processes. The ideal candidate will be responsible for ensuring timely and efficient handling of bookings, transfers, sales deed preparations, and possession formalities, ultimately delivering a seamless customer service experience. Key Responsibility Areas (KRA): Email Oversight and Customer Handling: Monitor daily email activity and ensure timely responses. Handle walk-in customers with a focus on resolution and satisfaction. New Bookings and Documentation: Scrutinize new bookings and ensure proper welcome calls. Oversee the issuance of allotment letters, BBA registration, and tracking customer satisfaction to maintain high service quality standards. Payment and Registration Management: Ensure timely payments and BBA registration for all the assigned bookings (new and old) to ensure a seamless process. Customer Feedback and Monitor NPS : Work closely with the team to gather maximum feedback from walk-in customers and email closures. Monitor team performance and ensure efficient customer engagement. Payment Projections and Collections: Ensure monthly payment projections are met on time by following up with customers and bankers, especially in loan cases. MIS Reporting: Maintain MIS for collection data, payment drop reports, and daily/monthly projections. Loan Disbursement Follow-Ups: Coordinate with bankers, customers, and the finance team to expedite loan disbursement cases. Possession Coordination: Liaise with the site team to track possession timelines and project completion. Approvals and Escalations: Ensure all necessary management approvals are in place for concerned teams and individuals. Address and resolve escalations related to routine walk-ins by providing resolutions aligned with company policies. Project-Level Coordination: Collaborate with the Projects team for updates at the project and unit levels. Customer Satisfaction: Continuously track and enhance customer satisfaction by maintaining high service quality standards. Legal / Non-Legal Client Approvals: Prepare approval notes for legal & Non-Legal clients and ensure a structured follow-up process.

Visit Health Operations Associate FULL-TIME, NOIDA Share your CV- Vidushi.verma@getvisitapp.com About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all- in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work- life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. We are looking for Operations Associates to join our high energy team You will have a direct impact on user satisfaction. You'll work as part of a high-energy team that's scaling across all Operations functions. Pushing time bound resolutions on outbound calls, ensuring quality escalation resolution across multiple Operations functions while also coordinating between the users and empanelled health centres will be critical. As part of your day-to-day work, you will Communicate textually as well as verbally with end users. Coordinate with customers, labs, hospitals to ensure the service. Execute resolution implementations and work towards appropriate balance between quality, promptness and coordination. Work with a cross-discipline team of diverse verticals within the Operations team. Must Haves A Bachelor’s Degree. Expert knowledge of operations processes. Working knowledge of calling process. Good understanding of user grievance redressal. Experience of over 1 year in Operations (preferably in the Healthcare Technology Industry)- Good understanding of Hindi and English. Proficient in Communication (Written as well as verbal).

As a Hybrid Cloud Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra. What you will do: Research, reproduce, troubleshoot, and solve highly challenging technical issues Provide thoughtful direction and support for technical inquiries Ensure that customer issues are resolved as expediently as possible Diagnose and reproduce customer reported issues and log JIRA tickets Participate in on-call rotation for after-hours, holiday, weekend support coverage Create code samples, tutorials, and articles for the DataStax Knowledge Base Collaborate and contribute to Support Team infrastructure tools and processes Fulfill the on-call rotation requirements of this role Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4-6 years of experience supporting large enterprise customers in a customer-facing support role Experience with supporting a Software as a Service Cloud product Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka Experience using APIs and understanding app development lifecycle with a language or framework based on Java, Python or Go would be preferred Experience/certifications with AWS/GCP/Azure deployments and associated cloud based monitoring tools would be preferred Experience with Linux operating systems, including command line, performance, and network troubleshooting Excellent verbal and written communication skills Lifetime learner, self-motivated with ability to multi-task during high pressure situations Preferred technical and professional experience Supporting Apache Cassandra environments or other relational and/or alternative database technologies is a plus Understanding of Java, Python, Go and/or another language (Troubleshooting skills) Experience with escalation management and customer success or premium support Experience working in a fast-moving high-pressure environment

Job Responsibilities: Data Export Procedure Management: Design, maintain, and optimize MS SQL export procedures, ensuring their efficiency, reliability, and accuracy for various data operations and reporting needs. This includes regular review and enhancement of existing scripts and processes. Production Alert & Escalation Management: Proactively monitor and manage database production alerts, responding swiftly to critical incidents. Effectively address and resolve customer escalations related to database performance, data availability, or export failures, ensuring minimal impact on business operations. Query Performance Optimization: Focus on significantly improving the performance of complex export queries and other critical SQL statements. This involves identifying performance bottlenecks, analyzing execution plans, and implementing effective optimization strategies such as indexing, query rewriting, and schema adjustments. Troubleshooting & Issue Resolution: Conduct in-depth troubleshooting and swiftly resolve any issues that arise within the MSSQL environment, including connectivity problems, data corruption, and system performance degradations, ensuring continuous database availability. Database Health & Maintenance: Contribute to the overall health and smooth functioning of data export processes and database systems through routine maintenance, monitoring, and proactive problem prevention. Collaboration: Work closely with development teams, data analysts, and other stakeholders to understand data requirements and provide robust database support. Required Skills: MSSQL Expertise: Strong and extensive expertise with Microsoft SQL Server (MSSQL), including database administration, development, and advanced querying. SQL Export Procedures: Proven proficiency in designing, maintaining, and optimizing SQL export procedures. Production Support: Experience in managing database production alerts, incident response, and effectively handling customer escalations. Query Optimization: Demonstrated ability to analyze, tune, and improve the performance of complex SQL queries, particularly for data export. Troubleshooting: Strong troubleshooting and problem-solving skills for database-related issues. Good to Have: Basic Java knowledge, which could be beneficial for integrating with existing applications or tools.

We are searching for a skilled Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate must possess self-motivation and a strong passion for customer support. Your responsibilities will include efficiently and professionally handling international customer calls. It will be crucial to understand customer needs and provide suitable solutions. Troubleshooting issues and escalating complex problems when necessary are also part of the role. Following call handling protocols and maintaining call quality standards are essential. Additionally, keeping accurate and detailed records of interactions and meeting performance targets (KPIs) for customer satisfaction, call handling time, and resolution are key responsibilities. The salary budget for this position is 27K - 35K CTC per month, along with performance-based incentives. The location for this job opportunity is in Jaipur. It is imperative to have excellent English communication skills with no grammatical errors or Mother Tongue Influence (MTI). This position has openings for 50 or more individuals.,

As a Customer Service Advisor 2 at BT Group, you play a crucial role in assisting customers across all channels. Your focus is on delivering exceptional customer value and success through support excellence and expertise in the company's solution portfolio. With some supervision, you contribute to the implementation of specific Customer Service management plans and create value-based relationships with customers to optimize customer service. By leveraging the resources of BT Group within established guidelines, you help in gathering customer information, performing analysis, and understanding customer needs to provide valuable insights for efficient customer issue management. Your responsibilities also include executing and delivering work as per existing procedures to achieve team objectives and vision. Additionally, you assist in identifying and implementing continuous improvement opportunities to enhance customer service team processes. To excel in this role, you should possess a diverse set of skills including billing, communication, complaint management, continuous improvement, customer relationship management, decision making, escalation management, growth mindset, inclusive leadership, information management, issue resolution, problem solving, requirements analysis, stakeholder management, technical support, and time management. Aligned with BT Group's leadership standards, you are expected to demonstrate inclusivity and safety in your leadership approach, inspiring trust through self-awareness, honesty, and integrity. You should take ownership of outcomes by making decisions that benefit the broader organization. By delivering exceptional service to customers and focusing on clear priorities that add value, you showcase your commitment to the company's success. Furthermore, your strong commercial focus and ability to bring an external perspective to decision-making highlight your commercially savvy nature. Embracing a growth mindset, you should continuously seek opportunities for personal and organizational growth. Lastly, by building diverse and future-ready teams that enable all individuals to thrive, you contribute to shaping a successful future for the organization.,

As a Quantitative Analytics Program Intern at Wells Fargo, you will have the opportunity to participate in the formal internship program and workshops focusing on low complexity initiatives. This role involves reviewing various assignments to gain familiarity with policies and procedures related to low-to-medium risk tasks and deliverables. You will receive guidance from a manager while exercising independent judgment to develop an understanding of compliance and risk management requirements for the supported area. Collaboration with peers, colleagues, and managers is essential to resolve issues and achieve goals effectively. The ideal candidate for this position should have at least 6 months of work experience or equivalent demonstrated through a combination of work experience, training, military experience, or education. The posting for this role ends on 15 Jul 2025, and it is advised to apply early due to the volume of applicants. At Wells Fargo, we value equal opportunity and encourage applications from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. Accommodations for applicants with disabilities are available upon request in connection with the recruitment process. As an employee at Wells Fargo, you will play a crucial role in building strong customer relationships while upholding a risk-mitigating and compliance-driven culture. You will be responsible for executing all applicable risk programs and adhering to Wells Fargo policies and procedures. Proactive monitoring, risk identification, and escalation are essential components of this role, ensuring sound risk decisions aligned with the business unit's risk appetite and compliance program requirements. Please note that third-party recordings are prohibited without authorization from Wells Fargo, and candidates are required to represent their own experiences during the recruitment and hiring process. Wells Fargo maintains a drug-free workplace, and candidates can refer to the Drug and Alcohol Policy for more information. If you require a medical accommodation during the application or interview process, please visit Disability Inclusion at Wells Fargo. Join us in our mission to make a difference and grow in a supportive environment where collaboration and innovation are valued.,

The Risk Policy Analyst II position is an opportunity for a developing professional to utilize their specialty area knowledge in monitoring, assessing, analyzing, and evaluating processes and data. In this role, you will interpret data, make recommendations, research and interpret factual information, and identify inconsistencies in data or results. You will define business issues and formulate recommendations on policies, procedures, or practices, integrating established disciplinary knowledge within your own specialty area with a basic understanding of related industry practices. Your understanding of how the team interacts with others in achieving the objectives of the area will be crucial. While your impact on the business may be limited, the quality of the tasks/services you provide will directly influence your team. As a Deposit Risk Analyst, your primary responsibilities will include day-to-day activities such as database generation, MIS/reporting generation, portfolio analysis, and policy monitoring to support overdraft mitigation efforts. You will assist the Deposit Risk Policy Manager in managing portfolio policy for deposit/overdrafts, focusing on loss mitigation efforts, returned deposits, overdraft, and loss avoidance. Collaborating with the Portfolio Policy Department, you will provide supporting data and analysis to set risk appetite for the product and work with risk/ops counterparts and the business to manage the portfolio effectively. Furthermore, you will ensure correct policy implementation on an operational level, providing supporting data and analytics at the portfolio and segment levels for monitoring and policy adjustment. Collaboration with the Risk MIS team to provide supporting data for Credit Risk Reporting and Portfolio Quality Review Reporting will also be a part of your responsibilities. It is essential to appropriately assess risk when making business decisions, taking into account the firm's reputation and safeguarding Citigroup, its clients, and assets by ensuring compliance with applicable laws, rules, and regulations. Qualifications for this role include 0-2 years of experience in Statistics/Analytics/Decision Management, with desirable skills in Risk/Business and SAS. You should have the ability to perform analysis supporting decisions related to risk, especially credit risk, work effectively in a team and across diverse backgrounds, and adapt to a rapidly changing external environment. The role requires you to work under pressure in high-risk scenarios, contributing to the business in a competitive market environment. Education requirements include a Bachelor's/University degree or equivalent experience in a relevant field. Your ability to think analytically, engage in constructive debate, manage escalations effectively, apply industry knowledge, understand policies and procedures, execute processes, possess product knowledge, manage risk controls, identify and assess risks will be crucial in this role. If you are a person with a disability in need of a reasonable accommodation to use search tools or apply for a career opportunity, review Accessibility at Citi. Additionally, you can view Citi's EEO Policy Statement and the Know Your Rights poster for further information.,

The role involves working as a Project Management Officer (PMO) across client, territory, and internal organizational models. You will be responsible for project management for clients, including senior stakeholder management for both internal and end clients. Your duties will include creating project plans, charters, steering decks, and tracking objectives, workstreams, milestones, timelines, and dependencies. Leading large transformation and transition programs, utilizing Project Management tools like MPP, and managing change are crucial aspects of the role. Additionally, you will be involved in resourcing, recruitment, support to proposal and business development, and practice, territory, market, and capability development. Data analytics, reporting, automation, contractual lifecycle, financial aspects, learning and development, onboarding, compliances, technology, coordination among internal departments, vendor management, and overall general administration for operational pillars will also be part of your responsibilities. You will play a critical role in driving business growth, revenue generation, people management, performance management, firm operations, process foundation, continuous improvements, escalation management, and ensuring operational excellence. To excel in this role, you must possess excellent communication and written skills, trusted relationship-building abilities, collaboration skills, a strategic mindset, leadership qualities, and innovative thinking. Preferred certifications include PMP and Prince2, while mandatory tools include Excel, PowerPoint, and Macros. Proficiency in tools like Alteryx and PowerBI would be advantageous. Key responsibilities include conducting reviews and evaluations of banking processes, collaborating with cross-functional teams to identify and mitigate risks, performing risk assessments and gap analyses, staying updated on regulatory changes, providing expert guidance to senior management, working with stakeholders to address compliance issues, delivering training programs, supporting policy implementation, and utilizing data analytics and technology tools for audit and control processes. The role requires strong interpersonal skills, the ability to work independently and collaboratively, effective communication, attention to detail, multitasking abilities, and managing predominantly offshore engagements and relevant PwC Territory teams. You will be responsible for client management, operational excellence, and fostering teamwork and innovation within the team. Minimum qualifications include a Bachelor's/Masters Degree in Commerce/Economics/MBA/BBA or Chartered Accountancy, relevant certifications, experience in banking operations, control gap identification, audit concepts, and regulations, with 4-6 years of relevant experience in a similar role, preferably with a Big 4 or equivalent firm.,

As a Customer Support Representative, you will be responsible for responding promptly to customer inquiries through live chat, identifying and resolving customer issues efficiently and professionally. You will provide accurate information about products and services, document customer interactions, and maintain customer records. In cases where issues remain unresolved, you will escalate them to the appropriate teams. Maintaining a positive and professional demeanor with customers is crucial for this role. You will be expected to manage multiple chat conversations simultaneously and follow up with customers to ensure that their issues are resolved satisfactorily. This is a full-time, permanent position suitable for fresher candidates. The job offers paid time off and follows a Monday to Friday schedule with US shift timings. Weekend availability is required, and the work location is in person. If you are interested in this opportunity, please reach out to the employer at +91 7596083087. The expected start date for this position is 04/08/2025.,

The Global Leveraged Finance Underwriting Credit Team (LFU) within Institutional Credit Management (ICM) is looking for a Senior Analyst to join its Analytics team. As a Senior Analyst, your main objective will be to provide top-notch credit risk analysis, monitoring, and credit administration in collaboration with the broader ICM Underwriting and Banking, Capital Markets, and Advisory (BCMA) teams. This role plays a crucial part in ensuring the safety and stability of wholesale lending across ICG. Working alongside the LFU team, you will contribute to establishing an exceptional Leveraged Lending Underwriting organization with the primary aim of significantly improving Citis end-to-end Leveraged Lending credit management process. Your responsibilities will include writing Annual Reviews and Quarterly Reviews, as well as supporting LFU Underwriters on transactions. You will be tasked with assessing the credit and financial strength of Citis most complex Large Corporate Clients by conducting fundamental credit analysis using both quantitative and qualitative factors. Monitoring the covered portfolio, staying updated on industry trends, identifying potential credit issues, and collaborating with various partners are also key aspects of this role. To excel in this position, you should possess 4-7 years of credit analysis, origination, or relevant credit experience. Strong analytical skills and the ability to form independent opinions on credit and identify emerging risks are crucial. Being a team player with a strong work ethic, excellent organizational skills, and the capacity to work well under pressure while managing time and priorities effectively are essential qualities. Proficiency in Microsoft Word, Excel, and PowerPoint, as well as financial modeling experience, are required. Additionally, the ability to handle demanding responsibilities independently, meet deadlines, and manage multiple tasks simultaneously is vital. The ideal candidate should hold an MBA, CFA, or CA qualification. A strong awareness of the control environment, including Quality Assurance and Quality Control, is expected. Desired skills for this role include Analytical Thinking, Constructive Debate, Escalation Management, Financial Analysis, Policy and Procedure, Product Knowledge, and Risk Identification and Assessment. If you require a reasonable accommodation due to a disability to access our search tools or apply for a career opportunity, please refer to the Accessibility at Citi policy. For more information on Citis EEO Policy Statement and the Know Your Rights poster, please visit the respective documents.,

The Customer Service Advisor 2 position involves assisting customers across all channels to deliver customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. You will be responsible for implementing specific Customer Service management plans, creating value-based relationships with customers, gathering customer information, performing analysis to understand customer needs, and providing insight for efficient management of customer issues. This role also includes executing work covered by existing procedures to achieve team objectives and vision, as well as implementing continuous improvement opportunities to enhance customer service team processes. Key Skills required for this role include billing, communication, complaint management, continuous improvement, customer relationship management, decision making, escalation management, growth mindset, inclusive leadership, information management, issue resolution, problem solving, requirements analysis, stakeholder management, technical support, and time management. Our leadership standards focus on leading inclusively and safely, owning outcomes that benefit the broader organisation, delivering for the customer by executing brilliantly on clear priorities, demonstrating a strong commercial focus, embracing a growth mindset, and building diverse future-ready teams for individual and organizational growth.,