938 Escalation Management Jobs - Page 6

The goal of the Access Points team is to create a global network of highly convenient alternative delivery and returns options to our customers (Amazon Hub Locker, Amazon Hub Counter etc). Come help Amazon create and deploy cutting edge new technologies to scale and automate solutions in Alternate Delivery Space. As a Technical Program Manager in the Access Point Team team, you will be instrumental in helping us create innovative payments solutions to expand our offerings to new international markets and expanding our network of partners. Access Points have a portfolio of products (Amazon Hub Locker, Amazon Hub Counter etc) which are installed at Partners to enable Amazon Customers to order and pickup packages at alternate delivery locations. Our team is seeking a Technical Program Manager to manage the roadmap and evolve the Partner Experience solutions as we expand Access Point Products to more International Markets and Partners. In this role you will be responsible for delivering large projects end-to-end like (Partner Recruitment & Onboarding, Partner Payments, Partner Support) that span multiple technology and operational teams across Amazon. These projects will include initiatives such as rolling out new technology to new geographies as we expand, creating new technology to support new businesses and use cases, and otherwise building great technology solutions that can scale to Amazon s size and global market places. The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects across multiple teams, and will have a well-rounded technical background in current web technologies. You must be able to thrive and succeed in an environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, skills, ability to influence, analytical talent and leadership are essential to success in this role. 7+ years of working directly with engineering teams experience 5+ years of technical product or program management experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Role & responsibilities Lead a team of Service Desk SharePoint admin team Monitoring SharePoint performance and troubleshooting issues Administer and maintain the SharePoint instance and infrastructure including the server the instance lives on Provide access to shared files Set up and delete intranet sites Add document libraries Manage roles and permissions Maintain SharePoint security aspects including firewalls encryption and security zones Develop shared storage space maintain that space by cleaning up and archiving data and manage site storage limits Update content types and workflows based on user requirements Manage daily routines with automated workflows Developing and implementing SharePoint security and access controls Manage client stakeholders Maintain healthy SLAKPI performance of the team Escalation management

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment . The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity , driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background , prior sales experience , and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team , Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

The Central Programs Team, India (CPT India) team leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs)The projects are focused on initiatives to continually reduce risks and improve network WHS standards and proceduresIndividuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the projectThe team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraintsThis a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projectsThe role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writingThe candidate must be a self-starter and detail-orientedThey must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing Program/Process Improvement, Project Management Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues Guide management in the development/review of applicable policies, procedures and business practices Engage in frequent written and verbal communication with management and business partners to accomplish goals Execute and drive audits to completion per SOPThis includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management) Owns weekly/monthly reports and metrics Identifies gaps in audit programs and processes and escalates to manager Follows confidentiality rules with the documents reviewed Drafts documents and revisions on audit reports per manager direction Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions Earns trust of peers by understanding audit processes and programs Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies Bachelor s degree in Science / Engineering or equivalent from an accredited university Minimum 3 years relevant program management experience Analytical skills with experience using Excel (analysis using aggregate functions and pivot table) Good communication skills both verbal and writing (Ability to communicate clear and coherent narratives) Advanced Excel (Macros/VBA) Experience with Stakeholder Management across Geographies Program/Project Management Certification -Six Sigma Certification Knowledge of visualization tools like QuickSight, Tableau

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today s competitive landscape. Position Title: Service Coordinator Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer. Key Areas of Responsibility The main duties of the Service Coordinator include the following: Accept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLA S) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S Scope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills

About the Role As a Customer Experience Manager, you would be the owner of driving best in class customer experience, in the most efficient manner. This would mean driving continuous improvements in grievance handling, Net Promoter Score (NPS) insights, reviews and ratings and quality assurance (both operational as well as quality metrics) to ensure quality resolutions with fast turnaround times. You will play a critical role in converting voice-of-customer data whether through complaints, NPS responses, or reviewsinto process, product, or communication improvements . Youll manage a high-performing support team, ensure quality call interactions through audits and coaching, and collaborate with cross-functional teams to enhance the overall customer journey. Responsibilities: Grievance Handling & Resolution: Own end-to-end grievance management with targets on TAT, CSAT, FCR, reopen and escalation rates. Ensure fast, empathetic resolutions via call center and ticketing platforms. Proactive training and handling of new products & processes for grievance associates and call centre agents- including continuous creation & updation SOPs, FCR scripts, best practices, campaign dispositions/fields, CRM fields etc NPS Ownership: Drive NPS survey design, data collection, and analysis. Generate actionable insights from promoters, passives, and detractors to improve products, services, and customer journeys. Customer Insight & Analytics: Analyze top complaint categories/sub-categories and initiate process or product improvements. Share regular dashboards and insight reports with stakeholders. Call Quality & Agent Performance: Lead call quality audits and scoring to enhance agent effectiveness, FCR, and customer satisfaction. Drive ongoing training and coaching based on quality insights. Reviews & Ratings: Monitor and influence online reviews across platforms. Implement initiatives to increase positive ratings and reduce negative feedback through timely intervention and resolution. Vendor Management: Manage vendor relationships to ensure compliance and performance against targets Operational Excellence: Improve inbound metrics like AHT, FCR, abandon rate, and callback SLAs. Implement automation and best practices to boost overall service efficiency. Requirements : Overall work-experience of 3+ years with 2+ years of experience in grievance handling/ Call centre inbound operations/ NPS improvement / project management Detail oriented Strong verbal and written communication skills Preferred experience in start-up environment Vendor Management experience, especially with call centres Experience of working with CRM tools like Zendesk Proficient in Excel What do we offer? Competitive remuneration as per current industry standards. Benefits as per regional norms. A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself. An opportunity to work alongside some of the best minds in the industry.

Experience in Background Verification Team Lead is mandatory SLA adherence Coaching and feedback Should be good at escalation handling Should have good process understanding Should be okay with Rotational Shifts F2F Interview and WFO only

Assistant Branch Manager is responsible for ensuring that branch meets and exceeds expectations of business development and operational efficiency. Required Candidate profile Must have graduation or post graduation degree Proven experience as a Manager. Excellent organizational skills and problem solving skills Excellent time and work pressure management skills

Position - Associate - Email Escalations Location - Gurugram Shift - Rotational Shift Qualification - Graduation/Post-Graduation Experience - 1 - 7 Years Preferred Industry - Travel / Aviation / E-commerce Job Responsibilities: Responsible for personally managing the high level of escalations to the CEO, MD, legal, DGCA portals and other management leaders. Responsible for delivering the key customer KPIs & high level of customer satisfaction. Maintain a thorough understanding of products, services, and company policies to provide accurate and consistent responses to customer inquiries. Analyze email response data and performance metrics to identify areas for improvement and implement appropriate measures. Assist in developing and updating email templates, guidelines, and knowledge base articles to ensure accurate and consistent responses. Stay updated on industry trends and best practices in email support and customer service, incorporating them into team processes. People-person who fosters a positive and collaborative work environment. Excellent communication skills (Verbal & Written). Please share your resume on nivedita@acsconsultants.in & Reference are also welcome

As a Technical Project Manager at Ajmera Infotech, you will play a crucial role in orchestrating software delivery with engineering depth. Ajmera Infotech is renowned for building planet-scale platforms for NYSE-listed clients, and you will be part of a team of 120+ engineers working in regulated and high-compliance industries where failure is not an option. You will lead delivery by collaborating with engineers who value clean code and appreciate your technical expertise. Your responsibilities will include navigating cloud-native systems, driving release execution seamlessly, and being the point of contact for risk mitigation, dependency management, and stakeholder alignment. The agile environment at Ajmera Infotech focuses on impactful sprints rather than formalities, offering you a clear career path towards program ownership, architecture coordination, and executive visibility. Key Responsibilities: - Take ownership of end-to-end technical delivery for application development projects - Collaborate closely with engineering, QA, DevOps, and design teams to eliminate obstacles and deliver software - Maintain clear visibility on timelines, risks, scope, and release progress to stay ahead of the curve - Work collaboratively to identify and resolve inter-team dependencies efficiently - Drive sprint planning, retrospectives, and backlog grooming with a deep technical understanding - Effectively communicate with external stakeholders and internal leadership - Provide comprehensive, data-backed reports on delivery health, milestones, and risk assessment Must-Have Skills: - 5-8 years of experience in technical project management or program delivery - Previous hands-on experience in software development or engineering leadership - Strong grasp of application architecture and cloud fundamentals (AWS, Azure, or GCP) - Proven track record of collaborating across cross-functional tech teams like Dev, QA, and DevOps - Expertise in managing sprints, epics, dependencies, and release planning - Excellent communication, collaboration, and escalation management abilities Nice-to-Have Skills: - Experience in regulated domains such as healthcare or life sciences (HIPAA/FDA) - Familiarity with CI/CD pipelines, monitoring tools, and production support workflows - Proficiency in tools like JIRA, Confluence, Git, cloud dashboards, and reporting tools - Certification in Agile, PMP, or cloud platforms In addition to exciting responsibilities, Ajmera Infotech offers a competitive salary package with performance-based bonuses, comprehensive health insurance for you and your family, flexible working hours, generous paid leave, high-end workstations, and access to an in-house device lab. You will also have opportunities for sponsored learning, including certifications, workshops, and participation in tech conferences.,

We are looking for a reliable and detail-oriented Operations Analyst L2 Support to join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities. Responsibilities: Job Monitoring & Resolution: Ensure all scheduled jobs run as per defined timelines and efficiently resolve any job failures that occur. Incident Management: Monitor production support channels and ServiceNow tickets, ensuring timely resolution or proper routing to the appropriate squad for advanced support. L2 Issue Ownership: Take full ownership of L2 support issues, coordinating diligently with relevant teams to drive issues to resolution. Month-End Close Support: Actively participate in month-end close activities to ensure smooth and uninterrupted financial operations. Stakeholder Communication: Maintain effective communication with key end-users and Subject Matter Experts (SMEs), especially during critical month-end periods. Issue Impact Assessment: In case of any issues during month-end, gather crucial impact details such as materiality of the issue, impacted accounts, and affected business processes. Escalation & Updates: Provide timely updates and escalations as needed to ensure minimal business disruption during critical operational periods. Process Improvement: Contribute to ongoing process improvements and enhance documentation for recurring issues to prevent future occurrences. Required Skills: Strong analytical and problem-solving skills . Excellent verbal and written communication skills for effective coordination with business and technical teams. Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow . Ability to work under pressure and manage priorities effectively during critical periods. Knowledge of L2 production support or IT operations, preferably within a financial or ERP environment. Understanding of month-end close cycles or financial operations.

The Credit Portfolio Senior Manager role at Citi involves overseeing a team to monitor the Citi portfolio and detect credit migration in collaboration with the Risk Management team. The primary aim is to manage Citi's portfolio exposure to clients and counterparties globally. Responsibilities include maintaining compliance with Citibank credit policies and regulatory practices, implementing internal policy and procedure changes, coaching and mentoring team members, managing performance evaluations, identifying process improvements, monitoring production reports, conducting analyses related to policy and risk, identifying business opportunities, assessing risks in business decisions, and ensuring compliance with applicable laws and regulations. Qualifications for the role include 10+ years of experience with analytical tools, proficiency in tools like SAS, SQL, R, SPSS, experience in econometric and statistical modeling, big data knowledge, proficiency in MS Office, ability to derive patterns and insights, strong quantitative and analytic skills, and clear written and verbal communication skills. Educational requirements include a Bachelor's degree or equivalent experience, with a Master's degree preferred, proficiency in project management, experience in managing diverse teams, and expertise in problem-solving and stakeholder management. The job falls under the Risk Management job family, specifically in Portfolio Credit Risk Management. The role is full-time and requires skills such as analytical thinking, policy and procedure knowledge, risk identification, escalation management, and industry expertise. Additional relevant skills include data analysis, management reporting, risk remediation, and understanding laws and regulations. If you need a reasonable accommodation due to a disability when using our search tools or applying for a career opportunity, refer to the Accessibility at Citi guidelines. To learn more about Citi's EEO Policy Statement and your rights, please review the provided resources.,

The Analyst is responsible for conducting periodic reviews in line with client policy to fulfill Know Your Customer (KYC) requirements. You will be expected to deliver against targets for both productivity and quality, managing your own pipeline and taking onboard feedback from approvers who are responsible for quality checking cases. Requires the ability to work to high standards of quality in performing corporate renewal reviews of Know Your Customer (KYC) due diligence. Understand client policy and procedures and their application on client delivery. Understanding information documentation requirements for corporate structures in KYC context/evidence requirements. Requires in-depth knowledge of corporate structures i.e. privately owned or public companies, trusts, and partnerships. Proactively review and follow-up on referrals and queries. Ability to determine needs for escalation to Subject Matter Coach (SMC)/Subject Matter Expert (SME) or to the client. Manage caseload throughout the end-to-end process in a timely manner. Monitor actual performance to plan and make decisions to ensure business objectives are maintained. Source data from a number of sources/systems and accurately transfer to the primary system.,

Working at Atlassian At Atlassian, you have the freedom to choose where you work whether it's in an office, from the comfort of your home, or a combination of both. This flexibility allows you to have more control over how you support your family, pursue your personal goals, and manage your other priorities. Atlassian has the ability to hire individuals in any country where there is a legal entity established. The interview process and onboarding procedures are conducted virtually, as part of the company's distributed-first approach. Why should you apply to this role As an Enterprise Migrations Delivery Manager at Atlassian, you will play a crucial role in guiding the most complex customers through their migration journey to the cloud, ensuring a seamless and positive cloud experience. In this position, you will act as a trusted advisor to customer leadership, serving as the primary delivery manager and demonstrating a combination of technical expertise and project governance skills. Your responsibilities will involve working closely with key stakeholders from the customer side, as well as cross-functional teams including Sales, Solutions, Support, Product Management, Channel Partners, and Engineering. Effective communication, alignment of priorities, and coordination of joint initiatives will be essential aspects of your role. Your proven capability to define customer cloud strategies, along with strong leadership and teamwork skills, will be critical for success in this position. You will be tasked with identifying potential challenges, facilitating effective solutions, and leveraging your extensive experience to guide teams towards successful project outcomes. By maintaining a clear vision of project goals and milestones, you will ensure that the team remains focused, efficient, and able to overcome obstacles to achieve successful results. Your responsibilities will include, but are not limited to: - Engaging with customers to identify technical deployment and transformation opportunities - Leading architecture efforts to address complex technical needs - Providing deployment guidance, best practices, and design migration plans - Ensuring optimal resource engagement and execution of Migration Execution Plans - Managing high-risk projects and collaborating with customers and partners to create comprehensive project plans - Communicating effectively with stakeholders, leading meetings, and advocating for the team - Overseeing high-risk migration projects, identifying potential risks, and implementing mitigation plans - Coordinating with support and engineering teams to ensure on-time delivery - Acting as an escalation point for customers to drive urgency on critical blockers - Fostering a cohesive team environment, promoting trust and accountability, and providing mentorship for continuous development - Staying ahead of industry trends and integrating insights into customer interactions Qualifications - Proven track record in ensuring delivery excellence and maintaining high data quality standards - Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions - Extensive experience with enterprise-scale cloud and hybrid infrastructures, architecture design, migrations, and technology management - Capability to serve as a technical lead and provide guidance on customer deliverables and architecture - Skilled in communicating and negotiating effectively with senior-level decision-makers - Demonstrated leadership, teamwork, and mentorship skills - Over 7 years of professional experience as a technical project/delivery manager for enterprise customers - Bachelors or advanced degree in engineering, computer science, or equivalent work experience Our perks & benefits Atlassian offers a variety of perks and benefits designed to support you, your family, and help you engage with your local community. These offerings include health and wellbeing resources, paid volunteer days, and more. To learn more about our perks and benefits, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we are driven by a common goal: to unleash the potential of every team. Our software products are designed to help teams worldwide collaborate effectively and achieve their goals. Our solutions cater to all types of work, making what may seem impossible alone, possible together. To provide the best experience, we offer accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.,

You are a highly skilled VMware L3 Administrator with specialized expertise in VMware Virtual SAN (vSAN) and Azure VMware Solution (AVS). Your role involves managing, optimizing, and scaling VMware environments, focusing particularly on advanced vSAN and AVS operations and troubleshooting. You must possess a deep technical acumen, demonstrate leadership in complex virtualization projects, and take a proactive approach to system management. Your responsibilities include designing, configuring, and managing advanced VMware vSphere, vSAN, and AVS environments to ensure high availability, performance, and scalability. You will lead the troubleshooting and resolution of high-level issues related to vSphere, vSAN, and AVS, providing L3 support and root cause analysis. Additionally, you will optimize vSAN and AVS configurations for maximum efficiency and performance, which includes hardware selection, network design, and storage configuration. Furthermore, you will be responsible for implementing and overseeing disaster recovery and business continuity plans for virtual environments to ensure data integrity and system resilience. You will also plan and execute upgrades, patches, and configuration changes across VMware environments with minimal disruption to business operations. Lastly, you will validate and ensure compliance of VMware deployments with company standards and industry best practices using vSphere Lifecycle Manager.,

As a Technical Project Manager at Ajmera Infotech, you will play a crucial role in orchestrating the delivery of software projects with engineering depth. Ajmera Infotech is renowned for building the backbone of planet-scale platforms for NYSE-listed clients, employing over 120 engineers who specialize in regulated and high-compliance industries. In this role, you will be responsible for engineering systems where failure is not an option. You will lead delivery alongside engineers who value code quality and appreciate your technical expertise. Your responsibilities will include navigating cloud-native systems with clarity, encompassing infrastructure, application stack, and deployment flow. You will drive release execution, ensuring full visibility and zero surprises. Additionally, you will be the go-to person for risk mitigation, dependency management, and stakeholder alignment. At Ajmera Infotech, we believe in an Agile approach that focuses on impact rather than formalities. Your career path will involve opportunities for program ownership, architecture coordination, and executive visibility. Key Responsibilities: - Taking ownership of end-to-end technical delivery for application development projects - Collaborating closely with engineering, QA, DevOps, and design teams to eliminate blockers and deliver software efficiently - Maintaining clarity on timelines, risks, scope, and release progress, staying one step ahead at all times - Collaborating to identify and resolve inter-team dependencies swiftly and diplomatically - Driving sprint planning, retrospectives, and backlog grooming with a strong technical understanding - Communicating effectively with external stakeholders and internal leadership - Providing clear, data-backed reports on delivery health, milestones, and risk posture Must-Have Skills: - 5-8 years of experience in technical project management or program delivery - Previous hands-on experience in software development or engineering leadership - Proficiency in application architecture and cloud fundamentals (AWS, Azure, or GCP) - Demonstrated track record of collaborating across cross-functional tech teams (Development, QA, DevOps) - Expertise in managing sprints, epics, dependencies, and release planning - Excellent communication, collaboration, and escalation management skills Nice-to-Have Skills: - Experience in regulated domains such as healthcare or life sciences (HIPAA/FDA) - Familiarity with CI/CD pipelines, monitoring, and production support workflows - Proficiency in tools like JIRA, Confluence, Git, cloud dashboards, and reporting tools - Certification in Agile, PMP, or cloud platforms As part of the Ajmera Infotech team, you will enjoy a competitive salary package with performance-based bonuses, comprehensive health insurance for you and your family, flexible working hours, generous paid leave, high-end workstations, and access to our in-house device lab. Additionally, you will have opportunities for sponsored learning through certifications, workshops, and tech conferences.,

You should hold a Bachelor's Degree with a minimum of 17 - 20 years of relevant experience in new loan setup and loan servicing within the Back office/Financial industry. Knowledge of loan systems like Loan IQ/ACBS would be advantageous. Familiarity with Nostro/Cash matching, General Ledger reconciliation, SWIFT, and other remittance systems is required. Strong problem-solving and investigative skills are essential for analyzing and resolving process-related issues. A strong risk & control mindset is necessary, along with experience in driving small to medium-sized projects with successful outcomes. Proficiency in people and performance management, as well as escalation management, is crucial. You will be responsible for closely monitoring the team daily to ensure all SLAs (Quantity & Quality) are met and promptly escalating any exceptions for resolution. Supervising and assessing work allocation, identifying capacity areas throughout the day across all Global sites. Implementing strategies and core objectives in alignment with the global operations roadmap. Ensuring compliance with all controls and JP Morgan requirements, promptly escalating any risk items. Adhering to audit and compliance regulations and serving as the focal point for internal and external audits. Handling complex process-related queries and clarifications from team members as the subject matter expert. You should provide leadership, development, and communicate the vision and objectives for the department to all team members. Collaborating effectively with colleagues across the organization, valuing their skills and experience to achieve shared objectives. Managing individual performance instances and development improvement plans. Identifying process/soft skills-based training to enhance individual performances or growth plans. Developing domain expertise in the team to create subject matter experts. Providing constructive performance feedback monthly and tracking improvement areas. Assisting in the hiring process to backfill attrition or new roles. Motivating staff to meet business priorities and identifying high-potential talent with development plans. Implementing a robust Knowledge Management model including SOPs, process/policy change management, and ongoing training.,

As a Service Desk Agent - Tier 1, your primary responsibility is to handle all client interactions through our ticketing system meticulously. You will be documenting every step of the process, starting from initial triage and troubleshooting of the issue to determining whether the problem should be escalated to the Tier II team or if an on-site technician needs to be dispatched. Your daily tasks will include receiving and tracking service requests from clients via various channels such as phone, email, chat, Customer Portal, or automated ticket alerts. Additionally, you will be making outbound calls for proactive monitoring of tickets and completing Tier 1 level troubleshooting with both internal and external clients. Collaborating with team members to ensure proper ticket entitlement/coverage is also crucial. Furthermore, you will provide remote white glove support for client meetings/events when necessary, adhering strictly to all departmental and company-wide guidelines, practices, policies, and procedures. It is essential to log and track issues accurately using the incident/problem management database (ConnectWise) and work closely with NOC Tier 2 Agents, Field Technicians, subcontractors, and clients to maintain effective communication on open service tickets. Your role will involve maintaining tickets, updating, and following up with internal and external clients/personnel within the required contractual SLA timeframe. Reviewing open tickets to ensure timely resolution, providing updates to clients on any changes to their service ticket, and communicating with prospective clients, referring them to Sales as needed are also part of your responsibilities. You will be expected to determine when an issue requires escalation to a higher-level support member or management based on the complexity of the situation. Handling multiple issues simultaneously and prioritizing problem resolution while maintaining service quality and client satisfaction is a key aspect of this role. For this position, a High School Diploma or equivalent is required, along with ITIL V4Foundation certification. Possessing Avixa CTS Certification is preferred. You should have at least one-year of related customer service industry experience or an equivalent combination of education and experience. Moreover, you must have the ability to read and interpret documents, write reports, transcribe onsite reports, solve problems, provide excellent customer service, and work effectively under pressure. Proficiency in Microsoft Office Suite, exceptional interpersonal and communication skills, attention to detail, and the ability to work both independently and within a team are essential for success in this role. Desired skills include experience with audio-visual, corporate video, and/or IT-related systems, familiarity with ticketing systems (ConnectWise, Salesforce, Service Now, Remedy, Zendesk, etc.), and experience with ERP and/or CRM applications.,

As a Chat Support Agent at More Retail Private Ltd (MRPL), you will play a crucial role in providing efficient and effective customer support through written English communication. Your responsibilities will include managing customer chats, handling escalations, conducting callbacks, and collaborating with internal teams to ensure timely issue resolution. In this role, you will be expected to respond to customer queries promptly, within 1-2 minutes of receiving a chat. Your communication should be clear, grammatically correct, and focused on addressing customer concerns effectively. Additionally, you will be responsible for identifying escalations during chats and escalating them to the appropriate teams for resolution. Ensuring a seamless handoff and follow-up on escalations will be essential to guarantee timely issue resolution. As a Chat Support Agent, multitasking will be a key skill as you manage multiple chat conversations simultaneously while maintaining high-quality customer service standards. You will also be required to monitor the Turnaround Time (TAT) for both chats and callbacks, providing timely updates and resolutions to customers. Collaboration with internal teams such as Product, Operations, and Support will be crucial in coordinating solutions for escalated cases and gathering customer feedback for process improvement. Your ability to understand and analyze customer issues thoroughly will ensure that appropriate and effective solutions are provided in a timely manner. Maintaining detailed records of chat interactions, escalations, and resolutions in internal trackers will be part of your responsibilities to ensure data accuracy and accountability. Your qualifications should include proven experience in chat support or customer service roles, proficiency in written English with strong grammar skills, multitasking abilities, problem-solving skills, and familiarity with escalation processes. If you are a team player with excellent communication skills and the capability to coordinate with cross-functional teams, this role offers an opportunity to showcase your skills in chat support, escalation management, multitasking, and collaboration for providing exceptional customer service at MRPL.,

JOB OPPORTUNITY AT MAHARSHTRA CYBER DEPARTMENT OPENING FOR CALL CENTER MANAGER Experience & Salary 6 to 10 years Between -10 to 11 lpa Qualification - Criteria: BCA/BSC/BE/Btech/Diploma after HSC. Work environment 24X7 Language proficiency Marathi & English mandatory Hindi preferred Job Description Call Quality Analysis Resource Management Escalation Management SLA Management Roaster management Basic Cyber Security knowledge, telecom, value systems. Good comm skills is must & Presentable Incident Response Coordination Incident Documentation and Reporting Coordination with Cyber Security Cell Strong analytical and problem-solving abilities Interested candidates share cvs 7977839212 or email nikhil.n@aforeserve.co.in

Acquiring new clients & retaining existing to drive revenue growth for logistic vertical. Client meetings, contract renewals, resolving escalations & promoting digital initiatives. Managing payment follow-ups for seamless client experience. Required Candidate profile Derive trends and insights about the sales in the area. Coordinate with CRM, Billing and Accounts teams to ensure seamless experience to the client.

Job Title : COMMAND CENTER MANAGER About the role: We are seeking a highly organized and analytical Command Centre Manager to lead the operations of our centralized command centre, ensuring seamless coordination across service, device registration, scanner activation/deactivation, call centre teams, and data reporting. The ideal candidate must possess strong leadership, technical aptitude, and analytical capabilities. Role & responsibilities Command Center Operations Monitoring. Data Analysis & Reporting. Scanner & Device Lifecycle Management. Stakeholder Coordination & Escalation Handling. Compliance & Standard Operating Procedures(SOP) Adherence. Team Leadership & Supervision. Preferred candidate profile Experience: Minimum 5-10 years of experience in Leading Call centre operations, device/asset management and data analytics. Proficiency in tools such as CRM systems, Excel, and TMS portals. Strong data visualization and reporting skills; ability to prepare dashboards using Excel or BI tools. Exceptional verbal and written communication in English, Hindi, and Telugu. Strong leadership and team coordination skills with proven ability to manage shifts and 24x7 operations. Analytical mindset with attention to detail, and ability to interpret complex operational data. Exposure to UIDAI processes, scanner RD management, and PDS/NIC environments is an advantage. INTRESTED CANDIDATED PLEASE SHARE UPDATED PROFILE WITH FOLLOWING DETAILS TO "careers@visiontek.co.in" Total Exp: Relevant Exp: Exp in Operations: CCTC: ECTC: NP: Regards, HR.

The Amazon Robotics Infrastructure Engineering team is looking for a Network Development Engineer (NDE) to join our team. We build and operate the network and services that enable Amazon Fulfillment Centers, Middle and Last Mile facilities, including Air hubs, and PrimeNow to deliver packages to Amazon retail customers. From two million square foot automated robotics fulfillment centers to small last-mile delivery stations in emerging markets, these networks are the backbone of Amazon Operations. Hundreds of thousands of associates rely upon these networks at thousands of locations, and are critical to the delivery of shipments to Amazon retail customers. Our mission is to design, deploy, and support networks that sets the global standard for performance, availability, security and cost, enabling Fulfillment and Logistic operations to deliver on time, every customer order. We are looking for a Network Development Engineer to create next-generation network products. The team is focused on automating networks from multiple diverse vendors, maximizing reliability while minimizing human touch in deployment and maintenance activities. We collaborate closely with IT support teams to ensure that simplicity in our product designs translate to supportability in the field. Information security rigor is at the core of everything we do. You will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that havent been solved at scale before. It is expected that you will be technically fearless, while at the same time being balanced and pragmatic in your approach. Along the way, we guarantee that you will learn a lot and make a positive impact on millions of people. The right candidate will have demonstrated experience leading large projects and have an expert level technical background in current networking technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a NDE, you will anticipate bottlenecks, influence external vendors and internal team roadmaps, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. As a NDE, you will be expected to: Write code for our most demanding, cross-functional networking projects. Functionally decompose complex problems into simple, straight-forward solutions. Understand system inter-dependencies and limitations. Effectively research and benchmark Amazon technology against other competing systems in the industry. This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon s fulfillment networks for years to come. A day in the life In this role you will operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impact-full to the business. About the team Our Core Networking team has a broad scope supporting multiple business globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys a variety of both tactical and strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer and have a lasting impact on Amazon s fulfillment networks for years to come. Bachelor s degree in Engineering or Technology 4+ years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center. 4+ years experience developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems. 4+ years experience in a technical on-call capacity, responding to customer impacting events, mitigating and root cause analysis of those events. 1+ years of experience in automation via Bash/shell scripting and Perl/Python programming. A Masters in Computer Science, MBA, or equivalent experience. Senior Engineer experience at other organizations. Expert-level certifications (e.g. CCIE, JNCIE) a plus. Scripting and or automation skills in a network environment. Software development/programming skills are a plus.