938 Escalation Management Jobs - Page 5

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Job Title: Lead /AM B2B Collections,AR (5-10 Years Experience) Location: [Noida] Industry: Staffing (Preferred) Experience: 510 Years in B2B Collections We are looking for a proactive and experienced B2B Collections Specialist to join our team. The ideal candidate will manage unpaid invoices, resolve disputes, and ensure timely account reconciliationwhile delivering excellent customer service and clear communication with internal teams and leadership. Role & responsibilities Follow up on unpaid and short-paid invoices Investigate disputes and coordinate with internal teams for resolution Publish and track monthly aging reports with insights for senior management Highlight and escalate delinquent accounts Resolve recurring bottlenecks and streamline collection processes Work closely with various departments to gather supporting documentation Preferred candidate profile 510 years of B2B collections experience Excellent communication skills (verbal & written) Strong Excel skills (shortcut knowledge preferred) Familiarity with ERP systems like PeopleSoft (preferred) Background in the staffing industry is a plus If this role aligns with your experience, please share your resume with me at parul.singh@artech.com Best regards, Parul Singh

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Location- Bangalore/PuneHyderabad Work Mode - Hybrid (2 Days) Experience - 7+ Years Strong PM skills with good exposure to Wealth domains and Compliance and Regulatory initiatives within Private Banking and Wealth 8+ years of experience as a Project Manager in BFSI domain Exceptional ability to manage senior stakeholders effectively. Extensive experience in Agile-driven delivery. Strong analytical and problem-solving skills. Comprehensive end-to-end project management expertise. Proven delivery management capabilities. Expertise in RAIDs and escalation management. Fundamental skillset in Jira and Confluence Excellent communication skills and strong stakeholder management experience WHY JOIN CAPCO You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients A diverse, inclusive, meritocratic culture We offer: A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivales/collections business of the bank About the Role The Zonal Manager handles multiple Collection Mangers and Vendors across Zone. The Zonal manager ensures maximum recovery and manages the portfolio as per the existing process. Liaise with product team to provide regular inputs and highlight risk. The Zonal Manager also ensures compliance with the audit procedures of the bank. Key Responsibilities Tracking Recovery from the Write off Pool- product specific for respective Regions. Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver% Legal Filling, Coverage, Execution & Recovery across vintages. Manage collection managers and vendors to ensure achievement of the monthly resolution targets. Ensure adherence to the set process and audit requirements in place. Liaise with product team to provide regular field inputs, highlight risk, identify frauds etc. Create a performance-oriented environment leading to high employee motivation and productivity. Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry Good Experience of managing Zonal level portfolio Extensive geographical knowledge and market Role Proficiencies: Knowledge and understanding of Zonal level collections and market dynamics. Excellent vendor management skills. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations. Ability to manage, motivate and inspire team. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Portfolio Manager handles multiple vendors which handle the Write off portfolio for respective products. The Portfolio manager ensures maximum recovery and manages the portfolio as per the existing process. The Portfolio Manager also ensures compliance with the audit procedures of the bank. Key Responsibilities Achieve the required recovery target as per the business requirement. Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver% Ensure maximum ROR across vintages. Legal Filling, Coverage & Execution. Manage outsourced staff /vendors and ensure achievement of the monthly resolution targets. Ensure adherence to the set process and audit requirements in place. Create a performance-oriented environment leading to high employee motivation and productivity. Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry Role Proficiencies: Knowledge and understanding of collections and market dynamics. Excellent vendor management skills. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Roles and Responsibilities Manage centralized sales operations for Paytm's Merchant Services, ensuring seamless execution of merchant activities. Oversee dispute management, including chargeback resolution and vendor management to minimize losses. Handle escalations from merchants and clients, providing timely issue resolution through effective query resolution processes. Collaborate with internal teams to resolve complaints and ensure high levels of customer satisfaction. Develop strong relationships with mid-market enterprise customers to drive growth opportunities. Desired Candidate Profile 2-6 years of experience in sales operations or a related field (preferably in FinTech/Payments industry). Strong understanding of merchant services, including Escalations, Dispute Management, Complaints, Query Resolution, Issue Resolution, Enterprise & Mid Market requirements. Excellent communication skills for effective client management and escalation management. Education : Applicants must possess bachelors degree or above Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that is how it will always be. We are the largest merchant acquirer in India Compensation : If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

Key Responsibilities: - Manage safety-related emergencies and critical incidents, ensuring swift and effective resolution. - Conduct thorough investigations by analyzing case details and evidence; present actionable insights to internal stakeholders. - Prepare incident reports to support decision-making and maintain brand reputation. - Deliver empathetic, professional support to customers and partners during high-stress situations. - Handle crisis calls and lead high-priority incident inquiries. Eligibility Criteria: - Minimum 1 year of experience in customer service operations. - Strong analytical, communication, and problem-solving skills. - Self-driven, collaborative, and adaptable to fast-paced, dynamic environments. Briefing on the Role: - The Trust and Safety role involves handling sensitive and high-impact escalations related to customer and partner experiences. - The team manages critical cases like misconduct, property damage, injury, or serious service lapses. - It requires timely calling and coordination with both customers and partners to de-escalate situations, investigate issues, and ensure appropriate resolution and action. - The role operates in rotational shifts, as incidents may arise at any time and need immediate attention. - Strong communication, empathy, problem-solving skills, and adherence to policy are key to succeeding in this role.

Implementation Consultant Job Description - Strong Understanding of our Products and services - Collaborate with End customers to understand their business, process and reporting before implementing. - Analyse business needs and assess the feasibility of TEB. - Gather business requirements, process mapping, design solutions and system functionalities, being involved in implementation phase, conduct tests, run workshops and trainings. - Map the Product with Customer requirements and demonstrate the same to customer. - Configure and customise the Product to meet the specific business requirements. - Manage implementations of the TEB SaaS CRM application for Customers - Train Customer staff on TEB. - Test system integrations and troubleshoot technical issues. - Manage data migration, and act as a strategic partner, contributing to the development of the Product that supports broader organizational goals. - Implement CRM platforms, mainly Salesforce- gather business requirements, process mapping, design solutions and system functionalities, being involved in implementation phase, conduct tests, run workshops and trainings. - Managing implementation activities, including time commitment, budget, and risk management - Evaluating and recommending changes to the implementation. - Providing support to the Customer Support team ensuring all implementation documentation is current and up to date. - Providing timely feedback to the internal team and customers. - Communicating with all parties involved in the implementation process. - Growing relationships and building credibility with clients - Responding to customer issues and ensuring resolution of issues - Providing continuous coaching and feedback to team members - Fostering a positive and collaborative work environment Requirements - Bachelor / masters degree - Excellent verbal and written communication skills - Excellent interpersonal skills - Excellent analytical skills - Strong multitasking skills - Ability to think strategically - Ability to meet deadlines - Strong organizational skills - Ability to handle pressure

The Field Quality Specialist plays a vital role in connecting field operations with internal quality and engineering departments. Your main duty is to identify, evaluate, and raise awareness about product and service quality concerns, ensuring their prompt resolution and enhancing customer satisfaction. As a Field Quality Specialist, you will be representing the field by addressing real-world product quality issues and effectively communicating them to the Quality Assurance and Engineering teams for in-depth analysis and resolution. Collaborating with cross-functional teams is crucial to drive timely resolutions and establish a closed-loop feedback mechanism for ongoing product concerns. You will also provide first-level technical support to dealerships, offering accurate and prompt guidance to facilitate efficient diagnostics and case closures. Additionally, you will be responsible for preparing and presenting Monthly Top Issue Reports using tools like GWM and DMS, as well as generating Management Information System (MIS) reports for internal stakeholders to aid strategic decisions. Identifying and escalating chronic or critical product issues to Quality Assurance and Engineering for long-term fixes and product enhancements is another key aspect of your role. By working to improve customer ownership experience through clear and timely communication and reducing vehicle downtime via efficient service support, you will contribute significantly to enhancing overall customer satisfaction. To qualify for this position, you should hold a Bachelor's degree in Mechanical/Automobile Engineering or a related field and have 3-8 years of experience in field quality, technical support, or warranty analysis within the automotive industry. A strong understanding of automotive systems, diagnostics, and repair procedures is essential, along with proficiency in using Dealer Management Systems (DMS), GWM tools, and data analytics platforms. Excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a customer-centric mindset with a proven ability to collaborate across departments are also required.,

NTT DATA is seeking a Security Lead to join the team in Noida, Uttar Pradesh (IN-UP), India (IN). The ideal candidate should have 10+ years of relevant experience or equivalent combination of education and work experience. You should possess in-depth security apps service delivery knowledge and leverage business acumen and subject matter expertise. A good understanding of IAM applications and tools like Sailpoint is required, along with a thorough understanding of the Identity & Access management system. As a Security Lead, you will provide deep subject matter expertise, advice, and program delivery. You will contribute to the development of new techniques and plans within your area of expertise. Managing project delivery in a matrix delivery environment, you will work on abstract and complex problems requiring evaluation of intangible variables. Integration of trends, data, and information into plans, deliverables, and recommendations is a key aspect of the role. Anticipating operational, program, and implementation issues and developing preventative measures will be part of your responsibilities. You should have excellent communication skills and the ability to establish strong working relationships with customers by understanding their needs and ensuring timely delivery. Being proactive in identifying risks and communicating them to management and business is essential, along with experience in risk and escalation management. You should be a fast learner, capable of quickly adapting to changing priorities. Managing a team, resolving team queries, coordinating with onshore and offshore teams, and working with the Identity & Access management team for day-to-day business support are also part of the role. Analyzing root causes of production issues, providing corrective actions, conducting job trainings, and assisting Junior Engineers as needed are additional responsibilities. Furthermore, you will suggest new tools and techniques to improve efficiency, assist in project planning, scheduling, budgeting, and tracking activities, and support project design, development, and deployment activities. About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. Serving 75% of the Fortune Global 100, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally. As part of the NTT Group, they invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

As a Customer Service Representative, your primary responsibility will be to provide efficient and accurate customer service to all clients. You will be required to address customer concerns, queries, issues, complaints, as well as process sales orders and requests for product information. To achieve this, you will access the account database, analyze the information, and provide relevant data in reports. In situations where customer interactions become complex and go beyond your scope of knowledge, you will escalate these issues to the designated party for resolution. It is essential to ensure that all customer care and inbound sales processes are followed diligently during callbacks, especially when initial calls are received during system downtimes. To stay updated with the latest account information and program updates, you are expected to read email updates and attend training sessions regularly. This will enhance your understanding and enable you to apply the updates effectively in your daily tasks. Collaboration and teamwork are key aspects of this role. You will be required to engage with fellow Customer Service Representatives, contribute to team cohesion, and support the Team Leader in driving performance and achieving team goals. Participation in team evaluations is essential to identify areas of improvement and enhance overall performance. Monitoring your performance against established metrics is crucial for the success of the account/program. Seeking feedback from peers and the Team Leader will help you improve your performance and work towards meeting the set metrics. Taking ownership of your performance and seeking regular interaction with the Team Leader for coaching and mentoring will be instrumental in your growth and development within the role. In summary, as a Customer Service Representative, your role is pivotal in delivering exceptional customer service, maintaining accountability for your performance, and actively seeking opportunities for skill development and growth within the team.,

As a Customer Service Advisor 1 at BT Group, your role is crucial in assisting customers across all channels to ensure customer value and success is delivered while providing support excellence. You will work under full supervision to optimize customer service by creating value-based relationships with customers and leveraging the BT Group's solution portfolio within established guidelines. Your responsibilities will include gathering customer information, performing basic analysis, and understanding customer needs to provide valuable customer service insights for efficient issue management. You will execute routine tasks covered by existing procedures to achieve the objectives and vision of the Customer Service team. Handling customer contacts professionally and effectively, demonstrating resilience and sound decision-making under pressure, will be essential. Additionally, you will actively participate in continuous improvement activities to enhance customer service team processes. To excel in this role, you will need to possess a range of skills including complaint management, information management, effective communication, requirements analysis, continuous improvement mindset, issue resolution, problem-solving abilities, billing knowledge, time management skills, customer relationship management expertise, escalation management proficiency, technical support capabilities, strong decision-making skills, a growth mindset, stakeholder management aptitude, and inclusive leadership qualities. At BT Group, our leadership standards focus on inclusivity, safety, integrity, and trust. By leading inclusively and safely, inspiring trust through self-awareness, honesty, and integrity, you will contribute to building a culture of trust within the organization. Taking decisions that benefit the broader organization and executing tasks that add value to customers and the business showcase your commitment to delivering for the customer and being commercially savvy. Embracing a growth mindset, identifying opportunities for growth, and building diverse future-ready teams will ensure your continuous development and the organization's success.,

As the successful candidate, you will be responsible for ensuring smooth and seamless 24x7 Global IT Infrastructure Operations with a focus on excellent ITIL Incident/Change/Service Request/Problem Management. Your key areas of responsibility will include providing excellent people management to direct reports based in Pune, proactive capacity management, and driving continuous improvement efforts by identifying areas of inefficiency and promoting more efficient support practices. You will work closely with CLSA regional IT teams, Global Markets Technology software development, Platform Engineering, End-User Services, Service Management, and Q/A Teams as required. Your role will involve ensuring excellent Global server operations, strict adherence to Build, Deploy, and patch standards, as well as providing technical leadership to applications, database, storage, and other platform Operations groups. Additionally, you will be accountable for the change-the-bank and run-the-bank activities for the Platform, serving as the escalation management point and single point of contact for Infrastructure Ops. Your responsibilities will also include maintaining an excellent, fast, and responsive service to other teams, ensuring cost-effective infrastructure operations that are right-sized according to demand, and owning the global infrastructure estate as the gatekeeper. To be successful in this role, you should have experience working in Infrastructure support systems support, preferably in a bulge bracket investment bank. You should possess production support experience with strong problem-solving and troubleshooting skills, along with influencing and leadership abilities. Exposure to working directly with business-facing technologists, vendors, and project stakeholders is essential, and regional/onsite experience is preferred. Strong communication skills, a passion for innovative technology, and experience in leading a technology group in terms of man management and workload prioritization are key requirements. You should have a proven track record in people management, setting and reviewing objectives, conducting performance reviews, and managing people effectively. Flexibility to work unsocial hours when required and structured thinking skills for work scheduling and resource management are also essential for this role.,

The Credit Portfolio Intermediate Analyst role at Citi involves conducting credit reviews, approvals, and monitoring the portfolio to manage the exposure to clients and counterparties globally. In this position, you will resolve issues, integrate specialized knowledge with industry standards, and collaborate with teams to achieve goals. Serving as an industry expert and advisor, you will analyze and approve counter-party credit limits, develop risk management frameworks, and advise businesses on transaction structures. You will be expected to operate with a degree of independence, exercise sound judgement, and act as a subject matter expert to senior stakeholders and team members. Upholding ethical standards and compliance with regulations is crucial in decision-making processes to protect Citigroup, its clients, and assets. Clear written and verbal communication skills, along with a background in financial analysis, accounting, and valuation, are essential qualifications for this role. The ideal candidate will have 2-5 years of relevant experience and a Bachelor's degree or equivalent. Analytical thinking, constructive debate, risk management, industry knowledge, and effective communication are key skills required for success in this position. As a Credit Portfolio Intermediate Analyst, you will play a critical role in managing credit risk and contributing to the overall success of Citi's portfolio credit risk management function.,

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

SOC Analyst L3 (Sentinel is must) Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads. Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive , threat-informed , risk-based , intelligence-driven approach to detecting and responding to threats. Our mission is to help our customers: Proactively detect and respond to cyber-attacks 24x7x365. Defend against new and emerging risks that impact their business. Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments. Reduce their exposure to risks that impact their identity and brand. Develop operational resilience. Maintain compliance with legal, regulatory and compliance obligations. What were looking for To support our continued success and deliver a Fanatical Experience to our customers, Rackspace Cyber Defence is looking for an Indian based Security Operations Analyst (L3) to support Rackspaces strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Sec Ops Analyst, who has a proven record of accomplishment in the cloud security monitoring and incident detection domain. As a Security Operations Analyst(L3), you will be responsible for detecting, analysing, and responding to threats posed across customer on-premises, private cloud, public cloud, and multi-cloud environments. The primary focus will be on triaging alerts and events (incident detection), which may indicate malicious activity, and determining if threats are real or not. You will also be required to liaise closely with the customers key stakeholders, which may include incident response and disaster recovery teams as well as information security. Key Accountabilities Should have experience of 10 years in SOC and 5 years in Azure Sentinel. Ensure the Customers operational and production environment remains secure at all the times and any threats are raised and addressed in a timely manner. Critical incident handling & closure. Escalation management and handling escalations from L2 Analysts. Proactive discovery of threats based on MITRE ATT&CK framework. Deep investigation and analysis of critical security incidents. Post breach forensic incident analysis reporting. Review the weekly and monthly reports. Review new use cases created by L2 and implement in cloud-native SIEM (Security Information and Event Management). Assist with customer onboarding (such as use case development, identifying data sources, configuring data connectors etc) Advanced threat hunting. Develop custom dashboards and reporting templates. Develop complex to customer specific use cases. Advanced platform administration. Solution recommendation for issues. Co-ordinate with vendor for issue resolution. Basic and intermediate playbook and workflow enhancement. Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc. Develop the custom parsers for the incident and alert enrichment. Problem specific playbook and workflow creation and enhancements Required to work flexible timings. Skills & Experience Existing experience as a Security Operations Analyst, or equivalent. Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as: Microsoft Sentinel Microsoft 365 Defender Microsoft Defender for Cloud Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint. Firewalls and network security tools such as Palo Alto, Fortinet, Juniper, and Cisco. Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF. Email Security tools such as Proofpoint, Mimecast and Microsoft Defender for Office Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec Nice to have skills/experience includes: Google Cloud Platform (GCP) security tools such as Chronicle and Security Command Centre Amazon Web Services (AWS) security tools such as Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis. Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc. Experience with scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell. Experience with DevOps practices and tools such as Backlogs, Repos, Pipelines, Artifacts, CI/CD, JIRA, Azure DevOps, CircleCI, GitHub Actions, Ansible and/or Jenkins. Computer science, engineering, or information technology related degree (although not a strict requirement) Holds one, or more, of the following certificates (or equivalent): - Certified Information Security Systems Professional (CISSP) Microsoft Certified: Azure Security Engineer Associate (AZ500) Microsoft Certified: Security Operations Analyst Associate (SC-200) CREST Practitioner Intrusion Analyst (CPIA) CREST Registered Intrusion Analyst (CRIA) CREST Certified Network Intrusion Analyst (CCNIA) Systems Security Certified Practitioner (SSCP) Certified Cloud Security Professional (CCSP) GIAC Certified Incident Handler (GCIH) GIAC Security Operations Certified (GSOC) A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail. A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture. Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure. An individual who shows a willingness to go above and beyond in delighting the customer.

Internal Firm Services Industry/Sector & Summary At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. In recruitment and talent acquisition at PwC, you will focus on attracting and selecting top talent to join the organisation. You will play a crucial role in identifying and hiring individuals who align with PwCs values and contribute to its success. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary PwC is seeking a dynamic and experienced Senior Manager to lead our Campus Engagement and Branding initiatives. This role is pivotal in developing and executing strategies that enhance PwC s employer brand across academic institutions and attract top talent to the organization. The ideal candidate will possess a strong background in campus recruitment and branding, with a proven track record of building strategic partnerships within the education sector . Develop and implement comprehensive campus engagement strategies to enhance PwCs presence and reputation among students and academic institutions. Lead branding initiatives that effectively communicate PwC s values, work culture, and opportunities to prospective candidates. Manage relationships with key academic partners, including universities, colleges, and other educational organizations. Collaborate with internal stakeholders to ensure alignment and integration of campus strategies with broader talent acquisition goals. Oversee the planning and execution of campus events, career fairs, and workshops to engage with potential candidates. Analyze and report on the effectiveness of branding and engagement strategies, making recommendations for continuous improvement. Mentor and lead a team of professionals focused on campus engagement and branding efforts. Mandatory skill sets Proven experience in campus recruitment and engagement strategies. Strong project management and organizational skills. Excellent communication and interpersonal skills, with the ability to build and maintain relationships. Strategic thinking and planning capabilities. Experience in branding and marketing, particularly within the context of talent acquisition. Preferred skill sets Familiarity with digital marketing and social media strategies for branding purposes. Experience working in a professional services firm or similar environment. Ability to adapt and thrive in a fastpaced, dynamic work environment. Innovative mindset with the ability to think creatively and develop new approaches. Years of experience required Minimum of 12 years of experience in campus engagement, branding, or related fields Education qualification Bachelors degree in Human Resources, Marketing, Business Administration, or a related field. Master s degree or relevant certifications in Marketing, HR, or related domains is preferred. Education Degrees/Field of Study required Master Degree, Bachelor Degree Degrees/Field of Study preferred Required Skills Student Recruitment Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Applicant Tracking System, Behavioral Interviewing, Campus Placement, Candidate Management, Candidate Selection, Candidate Sourcing, Coaching and Feedback, Communication, Contract Negotiation, Creativity, Direct Recruiting, Embracing Change, Emotional Regulation, Empathy, Employee Referral Programs, EndtoEnd Recruitment, Escalation Management, Faculty Relations, Hiring Management, Hiring Manager Liaison, Inclusion {+ 35 more} Travel Requirements Available for Work Visa Sponsorship