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Central Sales Operations || Paytm || Noida ||

Central Sales Operations || Paytm || Noida ||

Paytm

2 - 6 years

4 - 8 Lacs

Noida

Posted:1 week ago| Platform:

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Skills Required

Chargeback Escalation Management Mid Market Merchant Services Dispute Resolution Vendor Management Query Resolution Client Management Merchant Activities Escalations Enterprise Complaints Dispute Management Issue Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us:

Roles and Responsibilities

Manage centralized sales operations for Paytm's Merchant Services, ensuring seamless execution of merchant activities.
Oversee dispute management, including chargeback resolution and vendor management to minimize losses.
Handle escalations from merchants and clients, providing timely issue resolution through effective query resolution processes.
Collaborate with internal teams to resolve complaints and ensure high levels of customer satisfaction.
Develop strong relationships with mid-market enterprise customers to drive growth opportunities.

Desired Candidate Profile

2-6 years of experience in sales operations or a related field (preferably in FinTech/Payments industry).
Strong understanding of merchant services, including Escalations, Dispute Management, Complaints, Query Resolution, Issue Resolution, Enterprise & Mid Market requirements.
Excellent communication skills for effective client management and escalation management.

Education

Why join us

Compensation

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