Rackspace Technology is a leading provider of cloud technology and managed services, helping businesses harness the full potential of their cloud environments.
Gurgaon, Haryana, India
Not disclosed
Remote
Full Time
Overview We are seeking an experienced Data Architect with extensive expertise in designing and implementing modern data architectures. This role requires strong software engineering principles, hands-on coding abilities, and experience building data engineering frameworks. The ideal candidate will have a proven track record of implementing Databricks-based solutions in the healthcare industry, with expertise in data catalog implementation and governance frameworks. About The Role As a Data Architect, you will be responsible for designing and implementing scalable, secure, and efficient data architectures on the Databricks platform. You will lead the technical design of data migration initiatives from legacy systems to modern Lakehouse architecture, ensuring alignment with business requirements, industry best practices, and regulatory compliance. Key Responsibilities Design and implement modern data architectures using Databricks Lakehouse platform Lead the technical design of Data Warehouse/Data Lake migration initiatives from legacy systems Develop data engineering frameworks and reusable components to accelerate delivery Establish CI/CD pipelines and infrastructure-as-code practices for data solutions Implement data catalog solutions and governance frameworks Create technical specifications and architecture documentation Provide technical leadership to data engineering teams Collaborate with cross-functional teams to ensure alignment of data solutions Evaluate and recommend technologies, tools, and approaches for data initiatives Ensure data architectures meet security, compliance, and performance requirements Mentor junior team members on data architecture best practices Stay current with emerging technologies and industry trends Qualifications Extensive experience in data architecture design and implementation Strong software engineering background with expertise in Python or Scala Proven experience building data engineering frameworks and reusable components Experience implementing CI/CD pipelines for data solutions Expertise in infrastructure-as-code and automation Experience implementing data catalog solutions and governance frameworks Deep understanding of Databricks platform and Lakehouse architecture Experience migrating workloads from legacy systems to modern data platforms Strong knowledge of healthcare data requirements and regulations Experience with cloud platforms (AWS, Azure, GCP) and their data services Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred Technical Skills Programming languages: Python and/or Scala (required) Data processing frameworks: Apache Spark, Delta Lake CI/CD tools: Jenkins, GitHub Actions, Azure DevOps Infrastructure-as-code (optional): Terraform, CloudFormation, Pulumi Data catalog tools: Databricks Unity Catalog, Collibra, Alation Data governance frameworks and methodologies Data modeling and design patterns API design and development Cloud platforms: AWS, Azure, GCP Container technologies: Docker, Kubernetes Version control systems: Git SQL and NoSQL databases Data quality and testing frameworks Optional - Healthcare Industry Knowledge Healthcare data standards (HL7, FHIR, etc.) Clinical and operational data models Healthcare interoperability requirements Healthcare analytics use cases
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
INR 7.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Overview We are seeking a self-driven Senior Tableau Engineer with deep expertise in data modeling, visualization design, and BI-tool migrations. You ll own end-to-end dashboard development, translate complex healthcare and enterprise data into actionable insights, and lead migrations from legacy BI platforms (e.g., MicroStrategy, BusinessObjects) to Tableau. Job Location - Delhi NCR / Bangalore /Pune Key Responsibilities Data Modeling & Architecture Design and maintain logical and physical data models optimized for Tableau performance. Collaborate with data engineers to define star/snowflake schemas, data marts, and semantic layers. Ensure data integrity, governance, and lineage across multiple source systems. Visualization Development Develop high-impact, interactive Tableau dashboards and visualizations for executive-level stakeholders. Apply design best practices: color theory, UX principles, and accessibility standards. Optimize workbooks for performance (efficient calculations, extracts, and queries) BI Migration & Modernization Lead migration projects from MicroStrategy, BusinessObjects, or other BI tools to Tableau. Reproduce and enhance legacy reports in Tableau, ensuring feature parity and improved UX. Validate data accuracy post-migration through sampling, reconciliation, and automated testing. Automation & Deployment Automate data extract refreshes, alerting, and workbook publishing via Tableau Server/Online. Implement CI/CD processes for Tableau content using Git, Tableau APIs, and automated testing frameworks. Establish standardized naming conventions, folder structures, and content lifecycle policies. Collaboration & Mentorship Partner with analytics translators, data engineers, and business owners to gather requirements and iterate solutions. Mentor junior BI developers on Tableau best practices, performance tuning, and dashboard design. Evangelize self-service BI adoption: train users, develop documentation, and host office hours. Governance & Quality Define and enforce Tableau governance: security, permissions, version control, and change management. Implement data quality checks and monitoring for dashboards (row counts, anomalies, thresholds). Track and report key metrics on dashboard usage, performance, and user satisfaction. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
India
Not disclosed
Remote
Full Time
Overview: The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various database and automation in a 24/7 Linux environment. A good candidate has knowledge that could be gained with one of the following: 2+ years of experience with either MongoDB or Elasticsearch application support, DBA or development 3+ years of experience with other database application support or DBA or development 2+ years of Linux system administration 2+ years of Linux system automation We will train for required expertise in database application support, Linux system administration and other technologies as needed. Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning. They also include operating system and network troubleshooting. In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed. Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required. Support Data Engineer IIs own moderate to complex customer issues which may take multiple days to resolve fully. This position is for shift 2 and shift 3 in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment. Due to the 24x7 operations of the business support engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations. Support engineers take part in on-call rotation during regular shift hours. Important Skills And Experience Excellent troubleshooting skills with ability to resolve issues quickly and effectively Experience managing MongoDB, Elasticsearch or other database configurations Good understanding of Linux operating system, especially debian and CentOS based distributions Ability to work well in teams with good oral, written, and interpersonal skills Ability to communicate technical details and ideas and write documentation Ability to work independently as part of a remote team Useful Skills And Experience Excellent understanding of MongoDB or Elasticsearch database concepts and structures Proven experience implementing and supporting enterprise database systems Scripting experience with shell scripting or Python Configuration management and orchestration experience with Ansible, Puppet or Chef Exposure to a broad range of technologies, especially Redis, k8s, Postgresql, Hadoop, and Kafka About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Show more Show less
Gurgaon, Haryana, India
Not disclosed
On-site
Full Time
Overview The program management director is pivotal in our organization and is responsible for building and running the global program management office for professional services engagements. This role would create the COE for Project and Program Governance. Rackspace is looking for exceptional talent who started their careers as project and program managers and have grown into building and leading PMOs for IT consulting and services companies. Key Responsibilities Strategic Leadership: Develop and implement a comprehensive project and program management office for leading professional services projects and programs in cloud services Program Management: Lead and manage cloud programs from initiation to completion, ensuring they are delivered on time, within scope, and budget. Oversee project teams, allocate resources, and mitigate risks to achieve successful outcomes Stakeholder Engagement: Collaborate with cross-functional teams, architects, and delivery managers to successfully implement programs and projects Change Management: Drive organizational change management efforts, ensuring all stakeholders are informed, engaged, and trained on new cloud technologies and processes Risk Management: Identify, assess, and mitigate risks associated with cloud initiatives, ensuring that security, compliance, and governance requirements are met Performance Monitoring: Define Program and Project management KPIs, build a PMO dashboard, and track lead and lag indicators and KPIs to measure the success and impact of cloud programs, providing regular reports to senior leadership Innovation and Best Practices: Identify opportunities for process optimization and continuous improvement within the cloud PMO. Stay up-to-date with industry trends, emerging technologies, and best practices to drive innovation and enhance the effectiveness of cloud initiatives Qualifications Education: Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred Experience: Minimum of 10 years of experience in leading Project and Program Management office and teams for IT Services/Consulting organizations Experience: Minimum 5 years of experience managing and leading Cloud Professional service engagements Certifications: PMP, PgMP, CSM, Prince2 Skills: Program/Project Management. Project and Program Management tools Proven track record of leading large-scale cloud transformation projects Strong understanding of cloud computing technologies, architecture, and security best practices Excellent leadership, communication, and interpersonal skills Ability to manage multiple projects simultaneously and work under pressure Strong analytical and problem-solving skills About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Overview The program management director is pivotal in our organization and is responsible for building and running the global program management office for professional services engagements. This role would create the COE for Project and Program Governance. Rackspace is looking for exceptional talent who started their careers as project and program managers and have grown into building and leading PMOs for IT consulting and services companies. Key Responsibilities Strategic Leadership: Develop and implement a comprehensive project and program management office for leading professional services projects and programs in cloud services Program Management: Lead and manage cloud programs from initiation to completion, ensuring they are delivered on time, within scope, and budget. Oversee project teams, allocate resources, and mitigate risks to achieve successful outcomes Stakeholder Engagement: Collaborate with cross-functional teams, architects, and delivery managers to successfully implement programs and projects Change Management: Drive organizational change management efforts, ensuring all stakeholders are informed, engaged, and trained on new cloud technologies and processes Risk Management: Identify, assess, and mitigate risks associated with cloud initiatives, ensuring that security, compliance, and governance requirements are met Performance Monitoring: Define Program and Project management KPIs, build a PMO dashboard, and track lead and lag indicators and KPIs to measure the success and impact of cloud programs, providing regular reports to senior leadership Innovation and Best Practices: Identify opportunities for process optimization and continuous improvement within the cloud PMO. Stay up-to-date with industry trends, emerging technologies, and best practices to drive innovation and enhance the effectiveness of cloud initiatives Qualifications Education: Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred Experience: Minimum of 10 years of experience in leading Project and Program Management office and teams for IT Services/Consulting organizations Experience: Minimum 5 years of experience managing and leading Cloud Professional service engagements Certifications: PMP, PgMP, CSM, Prince2 Skills: Program/Project Management. Project and Program Management tools Proven track record of leading large-scale cloud transformation projects Strong understanding of cloud computing technologies, architecture, and security best practices Excellent leadership, communication, and interpersonal skills Ability to manage multiple projects simultaneously and work under pressure Strong analytical and problem-solving skills About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Key Responsibilities Automate deployments utilizing custom templates and modules for customer environments on AWS Architect AWS environment best practices and deployment methodologies Create automation tools and processes to improve day to day functions Educate customers on AWS and Rackspace best practices and architecture Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks Mentor and assist Rackers across the Cloud Function Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business Collaborate with Account Managers and Business Development Consultants to build strong customer relationships Technical Expertise Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR Hands-on 4+ years of recent technical experience in Professional Services/Enterprise DevOps/CloudOps, DevSecOps role Near expert knowledge of AWS Products & Services, Compute, Storage, Security, networking, etc Proficient skills in at least one of the following languages: Python, Linux, Shell scripting Proficient skills with git and git workflows Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance. Highly skilled in Terraform/IaC, including CI/CD practices Strong technical skills and proficiency in multiple functional areas are required, such as infrastructure as Code (CloudFormation/Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD and network protocols and standards Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems Strong knowledge of Continuous Integration tools such as GITLAB (mandatory), others like Jenkins, Maven, GitHub, Sona type nexus, developing CI and CD pipelines and continuous automation and should have hands on experience on writing automation scripts. Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services Strong experience in configuring services, alerts, instrumentation on AppD, monitoring tools Understanding requirements and experience using monitoring solutions such as AppDynamics, CloudWatch, ELK, Opensearch Knowledge on AWS services like VPC, Route 53, EC2, EKS, RDS,API Gateways, Elastic Cache, Dynamo DB, Lambda Knowledge in the application of current and emerging network software and hardware technology and protocols Skills Passionate about technology and has a desire to constantly expand technical knowledge Show more Show less
India
Not disclosed
On-site
Full Time
Experience: 5-8yrs This role is based in Pune and need to be in office all 5 days. Job Title: L2 AWS Support Engineer Job Description: As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation. Key Responsibilities: Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera. Automate infrastructure provisioning using Terraform and CloudFormation. Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM. Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.). Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups. Advanced Troubleshooting: Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage. Analyze and fix application performance issues on AWS infrastructure. Automation: Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI. Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform. Automate common Kubernetes tasks Cluster Management: Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform. Manage Kubernetes resources such as namespaces, deployments, and services. Automation: Write and maintain Terraform modules for provisioning EKS clusters and associated resources. Backup & Recovery: Configure and verify backups, snapshots, and disaster recovery plans. Perform DR drills as per defined procedures. Optimization: Monitor and optimize AWS resource utilization and costs. Suggest improvements for operational efficiency. Support Escalations: Address Level 2 support tickets and provide resolutions for moderately complex issues. Collaboration: Assist Level 1 engineers with escalations and mentor them as required. Work closely with application teams to deploy and manage services effectively. Required Skills and Qualifications: Technical Skills: Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.) Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI. Experience with AWS CloudFormation and Terraform. Understanding of AWS security best practices and identity and access management. Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure. Performance Optimization: Analyze AWS resource usage and identify optimization opportunities. Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Customer-focused approach. Certifications (Preferred): AWS Certified Solutions Architect - Associate AWS Certified DevOps Engineer – Professional Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Job Profile: Cloud Practice Engineer Job Description : Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Job Description Critical Competencies Listens attentively to others, ensuring they have the opportunity to finish speaking without disruption or interruption; asks thought-provoking follow-up questions Picks up on non-verbal cues and uses own body language (e.g., eye contact, nodding head) to show receptiveness, attentiveness and interest Asks for clarification and validates understanding of messages by providing appropriate responses Anticipates and takes action on what needs to be done to accomplish an objective, task or goal; finds alternative or less obvious ways to carry out plans Sets challenging yet motivating short and long term goals which lead to beneficial individual and team results Accepts ownership for individual performance, results and actions; volunteers for tasks before being asked by others or being forced by events Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues Researches and recommends more detailed solutions to resolve problems Implements solutions based on advanced knowledge of standard practices and previous experiences; escalates complex or unprecedented issues and needed Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages) Considers and understands the audience’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language Communicates effectively with customers; listens to customers’ concerns and issues regarding technology; determines customers’ needs and expectations and responds accordingly Ensures that operational teams and subcontractors have a clear understanding of customer requirements; identifies technical issues and provides data to support solutions Considers new ways of using technology to meet or enhance customers’ needs Makes accurate judgments regarding the time required to complete various work outputs Builds due dates into assignments and proactively follows up with team members to ensure deadlines are successfully met Balances several tasks and priorities simultaneously, and seeks guidance when necessary. Key Responsibilities o Other Incidental tasks related to the job, as necessary Create well-designed, documented, and tested software features that meet customer requirements Identify and address product bugs, deficiencies, and performance bottlenecks Working with customers engineering teams on a wide variety of projects Writing infrastructure as code (CloudFormation, Terraform) Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python) Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applications that enable business objectives Serve as a technical advisor and perform troubleshooting to resolve technical challenges for customers. Knowledge Extensive knowledge of cloud services, methodologies, best practices, and tools Solid understanding of Cloud infrastructure Knowledge about common security frameworks and standards (NIST, HIPAA, PCI, etc) Skills Generic DevOps Skill Baseline Coding Scripting/ Programing language/ Configuration Management/ Container (1 or more at 100 level) Continuous Integration / Continuous Deployment VCS (Git Based VSC) family with commit, branch, merge, review process understand pre/post hook design/implement branching strategy (e.g., git flow, GitHub flow) design/implement group development collaboration process (access control, code review/approval, integration with other CI tools) Artifact Repository familiar with one of the popular antifactory management tools CI/CD tools implement CI services (VCS, antifactory repo, build, release) Design/implement CI/CD pipeline Operating System familiar with Linux or Windows OS Cloud Skill Baseline Automation IaC use cloud IaC language to implement cloud resources or operation process use orchestration tools to organize IaC code and inject configurations CI/CD Implement CI services (VSC, Artifacts repo, build service pipeline service) implement CI/CD pipeline to build/deploy infrastructure or application design/implement best practice CI/CD Landing Zone (Multi Account Framework) Identity Access Management (IAM) Security Networking Compute (VM, Container platform, Function) Virtual Machine workload Implement serverless solution for operational purpose Data storage, Database configuration management Secret Management Monitoring and Logging Message Queues Show more Show less
Gurugram, Bengaluru
INR 7.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Senior Data Engineer - Azure This is a hands on data platform engineering role that places significant emphasis on consultative data engineering engagements with a wide range of customer stakeholders; Business Owners, Business Analytics, Data Engineering teams, Application Development, End Users and Management teams. You Will: Design and build resilient and efficient data pipelines for batch and real-time streaming Architect and design data infrastructure on cloud using Infrastructure-as-Code tools. Collaborate with product managers, software engineers, data analysts, and data scientists to build scalable and data-driven platforms and tools. Provide technical product expertise, advise on deployment architectures, and handle in-depth technical questions around data infrastructure, PaaS services, design patterns and implementation approaches. Collaborate with enterprise architects, data architects, ETL developers & engineers, data scientists, and information designers to lead the identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modeling, data virtualization, self-service data preparation & analytics, AI enablement, and API integrations. Lead a team of engineers to deliver impactful results at scale. Execute projects with an Agile mindset. Build software frameworks to solve data problems at scale. Technical Requirements: 7+ years of data engineering experience leading implementations of large-scale lakehouses on Databricks, Snowflake, or Synapse. Prior experience using DBT and PowerBI will be a plus. 3+ years experience architecting solutions for developing data pipelines from structured, unstructured sources for batch and realtime workloads. Extensive experience with Azure data services (Databricks, Synapse, ADF) and related azure infrastructure services like firewall, storage, key vault etc. is required. Strong programming / scripting experience using SQL and python and Spark. Strong Data Modeling, Data lakehouse concepts. Knowledge of software configuration management environments and tools such as JIRA, Git, Jenkins, TFS, Shell, PowerShell, Bitbucket. Experience with Agile development methods in data-oriented projects Other Requirements: Highly motivated self-starter and team player and demonstrated success in prior roles. Track record of success working through technical challenges within enterprise organizations Ability to prioritize deals, training, and initiatives through highly effective time management Excellent problem solving, analytical, presentation, and whiteboarding skills Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems Strong knowledge of technology and industry trends that affect data analytics decisions for enterprise organizations Certifications on Azure Data Engineering and related technologies.
Gurgaon, Haryana, India
Not disclosed
On-site
Full Time
Job Description: We are seeking a Professional Services Sr. Project Manager to lead, coordinate and monitor ProfessionalServicesprojectsfrominitiationthroughdeliveryforcomplexclient engagements. Builds relationships with the customer to identify new opportunities to help them with their business problems. Servesasliaisonbetweeninternalandexternaltechnicalandnon-technical departments in order to ensure that all targets and requirements are met. Delivers results ensuring technical projects are completed on schedule and within budget. JOBREQUIREMENTS: Key Accountabilities General WorkwithRackspaceandclientstakeholdersingatheringanddocumentingrequirementsthat solveacustomer’spainpointorobjectivesthroughprojectoutcomesandbenefitsrealization Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met Build and maintain a network of cross-functional technical resources within Rackspace and acrossanyrelativepartnershipstoallowforhigherproductivity,increasedbusiness,andrapid resolution of problems and escalations ContributetotherefinementoftheRackspaceProfessionalServicesmethodology Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike Ability to travels required Project Management Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances Responsible for the preparation of key project documents(PID,plans,logs,reports)and other key deliverables through the life of the project Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members Prepares and presents reports on project progress and problems to Rackspace and client stakeholders Pre-Sales Engagement Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation PERSONSPECIFICATION: Expertise/Qualifications PMP/Prince2(Practitioner)certification Provenabilitytoorganiseandexecuteprojectsinaconsistent,repeatableandreliable manner Technical conversational knowledge in the following areas: o Data centre strategy &operations o Capacity, utilisation, and performance o Backup, storage, and disaster recovery o migration & consolidation o ITService Management and Service Delivery (ITILcertificationpreferred) Excellenttimemanagement,communications,decisionmaking,presentation,human relations and organization skills Able to resolve problem sinatimely manner Ability to communicate technical information and ideas so others will understand Generalknowledgeofcloudtechnologies,IToperations,projectmanagementoperations Abilitytoadapttoarapidlychangingenvironment,handlingshiftingprioritiesandambiguity EnterpriseleveluseofMSOfficesuiteincludingProjectandVisioandknowledgeofother project management tools Experience (essential project management experience or scoping, planning, leading and monitoringtechnicalprojectsfrominitiationthroughdeliverypreferablyinmanagedservices or hosting (essential) working on infrastructure technology projects including one or more of the following: o virtualisation technologies. o application/platform migration. o data/storage/network migration and / or management. Show more Show less
Gurgaon, Haryana, India
Not disclosed
On-site
Full Time
Customer Success Strategist Job Profile Summary The Service Account Manager at Rackspace plays a crucial role in managing and strengthening relationships with a dedicated portfolio of customers This role involves ensuring effective service delivery and managing escalations to consistently exceed customer expectations By identifying opportunities to expand existing accounts and secure new business, where necessary the Service Account Manager drives growth and manages the full sales cycle from lead to close They provide tailored product solutions based on a deep understanding of customer needs and strategies, contributing to Rackspace's transformation and growth Success in this role requires a passion for customer interaction, the ability to quickly build rapport, and a knack for spotting opportunities to delight customers Creative problem-solving, effective communication and negotiation skills, and strong commercial acumen are also essential to excel in this position Key Responsibilities Onboarding and Training: Successfully guiding new customers through the initial setup and training process. Customer Relationship Management: Serve as the main point of contact for clients, ensuring their needs are met and fostering long-term relationships. Project Oversight: Oversee the execution of projects, ensuring they are completed on time, within budget, and to the client's satisfaction. Proactive Support: Anticipating customer needs and addressing potential issues before they become problems. Product Advocacy: Promoting the value of the product and identifying opportunities for upselling or cross-selling. Sales and Business Development: Identify opportunities for upselling and cross-selling services to existing clients and pitch new business to potential clients. Feedback Loop: Gathering customer feedback and working with internal teams to improve products and services. Performance Tracking: Monitoring customer usage and success metrics to ensure they are getting the most out of the product. Churn reduction and contact renewal : Ensure churn risk is identified in advance and mitigated. Leverage on the relationship to secure long term renewals Essential Skills And Qualifications Communication Skills: Excellent verbal and written communication to effectively interact with clients and internal teams. Leadership: Strong leadership abilities to manage and motivate a team. Strategic Thinking: Ability to develop and implement effective account strategies. Problem-Solving: Aptitude for identify issues and provide solutions. Empathy: Understanding and addressing customer needs and concerns. Technical Proficiency: Familiarity with the product and the ability to explain technical concepts to non-technical users. Analytical Skills: Ability to analyze customer data to improve their experience. Project Management: Managing multiple customer accounts and projects simultaneously. Negotiation Skills: Proficiency in negotiating contracts and managing client expectations. Show more Show less
Gurgaon, Haryana, India
Not disclosed
On-site
Contractual
Job Profile Summary Leads a team of technical resources to deliver high value services for Rackspace customers for integration and continued support. This role will be responsible for managing human resources to support execution of professional services agreements. Works with professional services leadership to allocate work and position human resources in a manner that drives profitability and contract delivery in a timely manner. Careel Level Summary Manages professional employees and/or team leads Has accountability for the performance and results of a team within own area of specialty Adapts functional area plans and priorities to address resource and operational challenges Decisions and problem solving are guided by processes, procedures and functional area plan; receives guidance from senior management Provides technical guidance to employees, colleagues and/or customers Critical Competencies Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders Key Responsibilities Develop and oversee implementation of effective services delivery strategies and solutions, cross-functional team engagement, and staff management Recruit, hire, train, develop, motivate, and coach the Professional Services team Develop strong, positive relationships with the Rackspace Sales, Marketing, Channel, Service Delivery and Operations Teams Establish and implement performance measurements designed to track and report progress against the professional services strategy. Develop industry best practices, methodology, and consulting capabilities into a mature, enterprise-class service delivery model Facilitate application of lessons learned and best practices across engagements to minimize risk and maximize value to the customer Work with operational staff as it relates to initiatives that affect the Professional Services Teams Interface with internal teams by working with new product initiatives to ensure completeness and relevance to customer requirements Responsible for adhering to company security policies and procedure as directed Lead complex technical consulting engagements end-to-end, including project planning, risk management, stakeholder management, and delivery of business outcomes while applying AWS best practices and frameworks Maintain technical credibility through architecture reviews and technical oversight, ensuring solutions align with best practices and customer needs while effectively managing development teams Develop and execute comprehensive product roadmaps and delivery plans including requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status reporting while ensuring quality and security standards are met Enable customers to adopt AWS services through knowledge transfer, training, and implementation of best practices, acting as a trusted technical advisor throughout the engagement lifecycle Drive operational excellence through established AWS frameworks (such as Cloud Adoption Framework and Well-Architected Framework), while managing engagement financials and maintaining clear project documentation and communication channels. Education / Qualification High School Diploma or regional equivalent required Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement AWS Certifications Skills AI/Machine Learning Cloud Computing Cybersecurity DevOps Coding Skills Network/Systems Skills Knowledge Basic knowledge of OS technologies for customer configuration: Windows, RedHat, CentOS, Ubuntu, etc Basic knowledge of more than one IaaS platform(s) - AWS (preferred), Azure, Google, VMWare Basic understanding of infrastructure automation tooling (terraform, cloud formation, etc) Basic knowledge of cloud services, methodologies, best practices, and tools Experience 7 - 9 years of relevant work experience required No previous people management experience required Experience indirectly leading teams or guiding less experienced resources preferred Physical Demands General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Domestic and International travel, 25- 50%. Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Show more Show less
Gurgaon, Haryana, India
Not disclosed
On-site
Full Time
Scope of Position (Accountabilities) Performs highly complex financial analyses on cash flows, operating results, and business plans to determine rates of return, capital/cash flow requirements, etc. Prepares forecasts and analyses on industry and general economic trends. Responsible for budget analysis. Responsible for department’s budgeting process: plans, develops, prepares, inputs, and maintains company’s budgets. Complexity Analyzes and evaluates the company's operating results and financial position. Assesses options for improvement on business expenses. Prepares profitability analyses. Works with Directors and VP's through the development process of each budget and makes recommendations. Budgets include monthly, quarterly, and yearly reports which exemplify revenues and expenses. Develops/reviews forecasts for accurate and timely cash flow projections, sales projections, expense projections, profitability, headcount, department performance, and direct expenses. Takes ownership of projects from start to finish. May provide work leadership for less senior analysts and/or has project management responsibilities. Education Qualified CA Experience 8+ years of experience in financial planning, analysis, or a related field. Demonstrated ability to consistently provide FANATICAL support. KSA Advanced technical knowledge of budgeting, financial statements, cash management, and financial analysis processes. Advanced understanding of overall financial function and interrelated components. Advanced understanding of business valuation and M&A analysis. Ability to create highly complex forecasting models. Must also possess high attention to detail and be capable of performing most complex data analysis for extended periods of time. Expert Excel skills required. Must have advanced presentation skills, ability to express most complex quantitative concepts to non-financial audience. Advanced communication skills, both written and verbal. Excellent organizational skills. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. Supervision Works under minimal supervision. Provides updates of work performed as needed. Show more Show less
Gurgaon, Haryana, India
Not disclosed
On-site
Full Time
The GL Accountant will be responsible for the accounting for India entities as per Indian Accounting standards & per US GAAP. This role would include scrutinize General Ledgers at month end to identify material reclass Journals & variance along with preparing explanation for the same. Preparation of Account reconcilations & statndard Schedules on monthly basis. Assisting Team lead in preparing of Financial statement say Profit & loss Account, Balance sheet & cash flow statement on yearly basis. Coordinating with Auditors & resolving their queries at time of Audit. The position is based in India. Responsibilites: Preparation of month end close Journals, running oracle reports and scrutinize GL to ensure accurate accounting. Perparare monthly variance analysis of financial reports, identifying discrepancies and investigating root causes to ensure accurate financial records. Managing intercompany transactions, reconciliations and general ledger accounts, ensuring compliance with accounting standards and internal controls. Preparing account reconcilations on monthly basis. Cordinating with other team say Accounts payable, payroll team to get timely reports to ensure smooth closure of month end activites. Assisting Team lead in preparation fo Financial statement say Profit & Loss account , Balance sheet & Cash flow statement. Cordianting with Statuory & Internal audiors to share the required scheduels & resolve their queries at time of audit. Preparation of AGIS Journals on monthly basis. Show more Show less
Gurgaon, Haryana, India
Not disclosed
On-site
Full Time
Overview We are seeking a Senior Engagement Manager with proven experience in leading data projects using Agile methodologies. This role requires expertise in managing Databricks platform implementations and migrations, with a focus on healthcare industry data projects. The ideal candidate will have a modern approach to tracking and managing dependencies across complex data initiatives. About The Role As a Senior Engagement Manager, you will be responsible for ensuring successful delivery of Databricks-based Modern Data Platform implementations. You will lead client engagements from inception to completion, working closely with cross-functional teams to deliver high-value data solutions that meet business objectives and technical requirements. Key Responsibilities Lead client engagements for Databricks platform implementations and migrations from legacy systems Apply Agile methodologies to manage project delivery, ensuring iterative value creation and continuous improvement Develop and maintain project plans, timelines, and resource allocations using modern tracking tools and approaches Manage project dependencies, risks, and issues with sophisticated tracking mechanisms Serve as the primary point of contact between client stakeholders and delivery teams Collaborate with technical teams to ensure solutions meet client requirements and adhere to best practices Conduct regular status meetings and provide transparent reporting on project progress Manage project scope, timeline, and budget to ensure successful delivery within constraints Identify and mitigate project risks proactively Drive client satisfaction throughout the engagement lifecycle Identify opportunities for additional services and project extensions Facilitate knowledge transfer to client teams Document project outcomes, lessons learned, and best practices Qualifications 6+ years of experience managing data projects, with a focus on Agile delivery methodologies Proven track record of successfully implementing data solutions in the healthcare industry Experience with Databricks platform implementations and migrations from legacy systems Strong understanding of modern data architecture, including Lakehouse concepts Expertise in Agile project management frameworks (Scrum, Kanban, SAFe) Experience with modern project tracking tools and dependency management approaches Excellent client relationship management skills Strong communication and presentation abilities at all organizational levels Ability to translate complex technical concepts into business value Experience managing cross-functional teams Bachelor's degree in Computer Science, Information Systems, or related field; advanced degree preferred Professional certifications such as PMP, PMI-ACP, CSM, or equivalent Technical Knowledge Basic understanding of Databricks platform and ecosystem Modern data architecture principles Agile project management methodologies and tools Data migration strategies and approaches Cloud platforms (AWS, Azure, GCP) Data engineering and analytics workflows Project tracking and dependency management tools Risk management frameworks Budget and resource management Show more Show less
Gurgaon, Haryana, India
Not disclosed
On-site
Full Time
Marketing Operations Sr. Manager / Lead Job Summary: The Marketing Operations & Technology Manager is responsible for optimizing marketing processes, managing technology platforms, and ensuring data-driven decision-making to enhance campaign performance and marketing effectiveness. This role plays a critical part in improving efficiency, implementing automation, and ensuring seamless integration between our marketing technology and data ecosystem including HubSpot, Salesforce, BigQuery, Google Analytics, and other MarTech tools to drive marketing success. A key focus of this role is HubSpot administration and optimization, as well as leading the strategy and execution of Marketing reporting and data analysis with expertise in data visualization tools (PowerBI, Google Looker Studio, Tableau) to provide marketing insights. The ideal candidate has expertise in marketing automation, CRM systems, analytics, and project management, with a strong technical understanding of HubSpot operations and data-driven decision-making. Key Responsibilities: HubSpot Administration & Optimization Serve as the HubSpot owner and administrator, ensuring proper configuration, integration, and optimization for marketing campaigns. Manage HubSpot workflows, lead scoring models, and automation sequences to improve lead quality and campaign efficiency. Ensure seamless integration between HubSpot and CRM (Salesforce preferred), as well as other marketing technology tools. Develop and enforce best practices for lead management, segmentation, and reporting within HubSpot. Train and support marketing teams on HubSpot best practices, analytics, and automation capabilities. Data, Analytics & Reporting Utilize BigQuery to analyze large-scale marketing data sets and generate actionable insights. Build dashboards and reports in Google Looker Studio, Tableau, or Power BI to track marketing performance and ROI. Implement and refine marketing attribution models to measure the effectiveness of marketing efforts and optimize budget allocation. Track, analyze, and report on key marketing performance metrics, including lead generation, pipeline contribution, and campaign ROI. Work closely with stakeholders to identify data gaps, improve reporting accuracy, and drive data-driven marketing strategies. Marketing Technology & Process Optimization Own and optimize marketing automation processes, ensuring efficiency, scalability, and lead conversion. Maintain data hygiene, segmentation, and enrichment to improve targeting and personalization. Evaluate and implement new marketing technologies to improve campaign execution and measurement. Establish and document best practices for marketing operations, automation, and reporting. Cross-Functional Collaboration & Compliance Work closely with Sales Operations and RevOps to ensure smooth lead handoff, tracking, and closed-loop reporting. Collaborate with Demand Generation, Digital Marketing, and Content teams to align HubSpot, data, and analytics with marketing strategies. Manage relationships with vendors and external partners for marketing technology solutions and integrations. Ensure compliance with data privacy regulations (GDPR, CCPA) and industry best practices. Qualifications & Experience: 7+ years of experience in Marketing Operations, Marketing Technology, or related roles. Strong expertise in HubSpot (certifications preferred) and marketing automation best practices. Experience with BigQuery for querying and analyzing large marketing data sets. Proficiency in data visualization tools (Google Looker Studio, Tableau, Power BI) for marketing reporting and insights. Strong knowledge of CRM systems (Salesforce preferred) and marketing technology integrations. Experience with marketing performance metrics, attribution modeling, and lead lifecycle management. Strong problem-solving and project management skills to drive operational efficiency. Familiarity with data privacy laws (GDPR, CCPA) and compliance requirements in marketing operations. Preferred Skills: Experience with Customer Data Platforms (CDPs) or Data Management Platforms (DMPs). Familiarity with A/B testing, conversion rate optimization, and web analytics. SQL, Python, or other data analysis skills are a plus. HubSpot, Google BigQuery, or Salesforce certifications are a plus. Why Join Us? Opportunity to own and optimize HubSpot and drive marketing technology success. Work at the intersection of marketing, technology, and data analytics. Fast-paced, collaborative environment focused on innovation and efficiency. Hands-on access to cutting-edge MarTech tools and data analytics platforms. Career growth and leadership opportunities in Marketing Operations and Analytics. Show more Show less
Gurgaon, Haryana, India
Not disclosed
On-site
Full Time
The Marketing Operations Analyst II is responsible for lead and pipeline reporting, ensuring accurate data tracking, performance measurement, and insights to drive marketing and sales alignment. This role focuses on lead management, pipeline analysis, and revenue reporting, while also managing Google Analytics, Google Ads, and other digital marketing performance metrics. The ideal candidate has strong analytical skills, experience with BigQuery, and expertise in data visualization, attribution modeling, and marketing analytics. Key Responsibilities: Lead & Pipeline Reporting Manage and maintain lead flow tracking and reporting from marketing campaigns into HubSpot and CRM (Salesforce preferred), ensuring data accuracy and integrity. Track, analyze, and report on pipeline performance, lead conversion rates, and marketing-influenced revenue to measure campaign impact. Build and maintain dashboards in CRM, Looker Studio, Tableau, and Power BI to visualize lead lifecycle stages, funnel progression, and sales handoff efficiency. Develop and refine marketing attribution models to assess the effectiveness of marketing channels and campaigns in pipeline generation. Work closely with Sales Operations and Demand Generation teams to ensure seamless lead handoff and alignment on pipeline metrics. Google & Digital Marketing Reporting Monitor and analyze Google Analytics and Google Ads performance, identifying trends and opportunities for optimization. Track digital campaign performance across paid media, SEO, and website engagement, providing recommendations for improvement. Implement and maintain Google Tag Manager configurations to optimize conversion tracking and event measurement. Conduct A/B testing and conversion rate analysis to optimize digital campaigns and landing page effectiveness. Ensure marketing data is structured correctly in BigQuery for advanced analytics and reporting. Marketing Data Management & Compliance Maintain data hygiene, segmentation, and enrichment to improve targeting and reporting accuracy. Ensure compliance with data privacy regulations (GDPR, CCPA) in all lead tracking and reporting activities. Collaborate with marketing and IT teams to improve data governance and system integrations. Qualifications & Experience: 5+ years of experience in marketing analytics, lead operations, or data analysis. Strong expertise in lead management, pipeline tracking, and revenue reporting. Proficiency in BigQuery for querying and analyzing large-scale marketing and sales data. Experience with data visualization tools (Google Looker Studio, Tableau, Power BI). Google Analytics and Google Ads experience, with a strong understanding of paid search, SEO, and digital reporting. Knowledge of marketing attribution modeling, multi-touch attribution, and conversion tracking. Familiarity with CRM systems (Salesforce preferred) and HubSpot reporting. Ability to interpret complex data sets and present insights to marketing, sales, and leadership teams. Preferred Skills: Experience with SQL, Python, or R for advanced data analysis and reporting. Familiarity with Google Tag Manager for event tracking and campaign measurement. Certifications in HubSpot, Google Analytics, or BigQuery are a plus. Show more Show less
Gurgaon, Haryana, India
Not disclosed
Remote
Full Time
Network Engineer II/III - Pune Onsite at Customer location- 24X7 shifts JOB DESCRIPTION: The Network Operations Network Engineer I/II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Network Operations Network Engineer III is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages substantial technical skills and experience provide subject matter expertise to ensure these improvements are implemented successfully. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity. The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. Key Accountabilities Provide both day-to-day operational support and project-based initiatives. Provide exceptional customer support via the ticketing system and phone. Detect events in a timely manner using monitoring tools Mitigates DDoS attacks to protect customer and shared infrastructure. Document planned and unplanned network events in appropriate tracking and turnover systems. Troubleshoot and resolve network events and create event documentation accordingly . Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution.Escalate support requests to other teams and communicate with Incident Management as appropriate. Escalate to vendors and follow up as needed to ensure problem resolution. Adhere to Change Management and Maintenance policy and process.Participate and provide input to Root Cause Analysis. Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution. Review, assist in defining, and propose new policy and process standards. Key Performance Indicators Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results. High level of first pass yield and success on written, quality checked, tested, and executed maintenances. Prompt and correct responses to network events. Maintain proficiency in troubleshooting, tools, and technologies. ROLE DIMENSIONS Geographical remit – Customer Location, Pune, India PERSON SPECIFICATION: The Network Operations Network Engineers need experience (but not limited to) the following technologies. Cloud/On-premises support for Cisco networking. Palo Alto firewalls. Zscaler "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Show more Show less
India
Not disclosed
On-site
Full Time
Scope of Position (Accountabilities) Performs highly complex financial analyses on cash flows, operating results, and business plans to determine rates of return, capital/cash flow requirements, etc. Prepares forecasts and analyses on industry and general economic trends. Responsible for budget analysis. Responsible for department’s budgeting process: plans, develops, prepares, inputs, and maintains company’s budgets. Complexity Analyzes and evaluates the company's operating results and financial position. Assesses options for improvement on business expenses. Prepares profitability analyses. Works with Directors and VP's through the development process of each budget and makes recommendations. Budgets include monthly, quarterly, and yearly reports which exemplify revenues and expenses. Develops/reviews forecasts for accurate and timely cash flow projections, sales projections, expense projections, profitability, headcount, department performance, and direct expenses. Takes ownership of projects from start to finish. May provide work leadership for less senior analysts and/or has project management responsibilities. Education Qualified CA Experience 8+ years of experience in financial planning, analysis, or a related field. Demonstrated ability to consistently provide FANATICAL support. KSA Advanced technical knowledge of budgeting, financial statements, cash management, and financial analysis processes. Advanced understanding of overall financial function and interrelated components. Advanced understanding of business valuation and M&A analysis. Ability to create highly complex forecasting models. Must also possess high attention to detail and be capable of performing most complex data analysis for extended periods of time. Expert Excel skills required. Must have advanced presentation skills, ability to express most complex quantitative concepts to non-financial audience. Advanced communication skills, both written and verbal. Excellent organizational skills. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support. Supervision Works under minimal supervision. Provides updates of work performed as needed. Show more Show less
India
Not disclosed
Remote
Full Time
Designation : Oracle Business Systems Analyst III - IN Role : Oracle EBS Finance Business Analyst) Shift Time : Will work either in early morning shift (5:00 AM onwards) or afternoon shift (1:00 PM onwards) or night shift (9:00 PM onwards) on monthly rotation basis. Each shift is of 9 hrs w/1 hr break. and could be either Mon-Fri or Sat-Wed. Skills : Oracle General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR) – 6-10 years. Managed Support experience preferred. Detailed Job Description : Oracle EBS Finance Functional Support Analyst. Required Skills - Oracle EBS R12 Payables, Receivables, General Ledger. The resource should be in Oracle EBS experience range of 7-10 years. Remote Managed Functional Support in rotating shifts.. Responsible for working on tickets assigned to them in our Ticketing System.. * Creates and monitors SRs with Oracle Support or Rimini Street on behalf of our various customers. Work with our Customer Primaries in the ticket resolutions of our various customers’ issues, as per industry best practices. Leverages My Oracle Support, Internal Knowledge Base & his knowledge/past experience to troubleshoot various customer issues. Follows various Technical and Organizational/Departmental SOPs (Standard Operating Procedures), when required. Mandatory Skills : Oracle General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR), Oracle Cash Management (CM), Oracle Fixed Assets (FA) – 5-8 Years majorly Support Exp. in Oracle EBS R12 * Other Desirable Skills: Oracle Project Accounting (Project Billing & Costing), Oracle Property Manager, Oracle iExpense, Oracle iReceivables, Oracle Purchasing Should possess Very Good Written and Spoken, English Communication Skills. Should be a Very Good Team Player. Oracle Fusion Cloud Experience will be a plus About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Show more Show less
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