938 Escalation Management Jobs - Page 3

Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders" cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell's underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes. Founded in 2019 and based in the San Francisco Bay Area, Cowbell has rapidly grown, now operating across the U.S., Canada, U.K., and India. This growth was recently bolstered by a successful Series C fundraising round of $60 million from Zurich Insurance. This investment not only underscores the confidence in Cowbell's mission but also accelerates our capacity to revolutionize cyber insurance on a global scale. With the backing of over 25 prominent reinsurance partners, Cowbell is poised to redefine how SMEs navigate the evolving landscape of cyber threats. At Cowbell, our Platform Support team is all about making things smoother for our internal folks and API partners. We do this by bringing our A-game in technical know-how and product smarts, always keeping our users" needs front and center. As a Level 3 Support Engineer II at Cowbell, you will play a crucial role in enhancing our customers" experience. You will be responsible for identifying and resolving production anomalies, collaborating closely with our global team of Level 2 and Level 3 engineers to tackle complex issues. Your dedication and urgency will be key in providing timely resolutions, ensuring our platform users remain unblocked and operations run smoothly. **What You Will Do:** **Issue Resolution:** - Triage and troubleshoot user-reported issues, identifying the most effective resolution path. - Implement production hotfixes and data changes to unblock users and mitigate issues. - Lead code enhancement initiatives to improve platform resilience and reduce critical incidents. - Prioritize and manage multiple incidents and deadlines in a fast-paced environment. **On-Call & Alerting:** - Participate in on-call rotations to triage, investigate, prioritize, and resolve critical bugs. - Become proficient in setting metric-based alerts, investigating logs, and identifying fixes or escalating to appropriate service owners when necessary. **Knowledge & Collaboration:** - Identify patterns and group similar/related issues to determine optimal resolutions. - Collaborate with other teams to build and maintain Level 2 & Level 3 Knowledge Bases, Status pages, incident notes, and other internal and external platform resources. - Maintain strong collaboration, communication, and interaction with all stakeholders (platform users, engineering, QA, and product teams) on support-related topics. **What We Need From You:** We are seeking a highly motivated and experienced Level 3 Platform Support Engineer to join our team. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a commitment to continuous learning and growth. **Education & Experience:** - Bachelor's degree in Computer Science or a related field, or equivalent practical experience. - Minimum of three years of experience with Spring Boot applications. - Minimum of two years of experience with Java Microservices. **Technical Skills:** - Demonstrated expertise in software application debugging and troubleshooting. - Familiarity with technical support processes and escalation management. - Proficiency with Microservices, RESTful web services, and Kafka. - Experience with ELK and RDS/Postgres. - Hands-on experience with continuous software deployment in containerized microservices on public cloud infrastructure. **Soft Skills:** - Proactive and eager to learn new technologies and concepts daily. - Exceptional interpersonal skills, including clear and professional written and verbal communication. - Possess a responsible, reliable, confident, committed, empathetic, genuine, and helpful working style. - Self-motivated, self-directed, adaptable, and capable of managing multiple tasks effectively. - Strong ownership mindset, embracing both responsibility and accountability. **Bonus/Nice to Have:** - Experience working on a Software as a Service (SaaS) product. - Familiarity with continuous integration and automated testing. - Prior experience with tools such as JIRA, JIRA Service Management, Fire Hydrant, Datadog, Honeycomb, Komodor, Postman, and Tableau. - Knowledgeable and comfortable working with Copilot and other LLM tools to assist in troubleshooting and code fixes. **What Cowbell brings to the table:** - Employee equity plan for all and wealth enablement plan for select customer-facing roles. - Comprehensive wellness program, meditation app subscriptions, lunch and learn, book club, happy hours, and much more. - Professional development and the opportunity to learn the ins and outs of cyber insurance, cyber security, as well as continuing to build your professional skills in a team environment. Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE (Transparency, Resiliency, Urgency, and Empowerment), we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk. At Cowbell, we foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards. We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development.,

The Customer Service Advisor 2 plays a crucial role in assisting customers across all channels to deliver value and success through support excellence and expertise related to the BT Group's solution portfolio with some supervision. You will be involved in implementing specific Customer Service management plans, creating value-based relationships with customers, gathering and analyzing customer information, understanding customer needs, and providing insights for efficient customer issue management. Additionally, you will assist in implementing continuous improvement opportunities to enhance customer service team processes. The ideal candidate should possess skills in billing, communication, complaint management, continuous improvement, customer relationship management, decision making, escalation management, growth mindset, inclusive leadership, information management, issue resolution, problem solving, requirements analysis, stakeholder management, technical support, and time management. At BT Group, our leadership standards focus on inclusivity, safety, owning outcomes, delivering for the customer, being commercially savvy, having a growth mindset, and building for the future. We are committed to revolutionizing how people connect with each other by completing the UK's largest digital infrastructure project and investing heavily in 5G technology. As we continue to simplify our systems and processes, apply AI and technology, and reimagine the customer experience, we aim to create the UK's best telco and improve connectivity for millions. We encourage individuals from diverse backgrounds to apply, as we are dedicated to building a workplace that is inclusive and authentic. If you are excited about this role but do not meet every single requirement listed in the job description, we still encourage you to apply as you may be the right candidate for this or other roles within our team. Join us at BT Group and be part of a company that is shaping the future of connectivity in the UK.,

As a Technical Support Specialist, you will play a crucial role in providing timely and effective technical assistance to customers. Your responsibilities will include troubleshooting and resolving technical issues related to the product, installing and implementing new programs, upgrading operating systems and hardware, taking data backups, and conducting recovery processes. You will be responsible for analyzing customer problems, diagnosing root causes, and implementing solutions to resolve issues promptly. It is essential to keep customers proactively informed and maintain a professional and courteous demeanor during all interactions. Developing a deep understanding of the product or service offerings is crucial for providing accurate and relevant support. You must stay updated on product changes, updates, and new features to deliver high-quality assistance to customers. In cases of complex technical issues, you will need to escalate them to the appropriate teams within the organization for further investigation and resolution. Following up with customers to ensure that escalated issues are resolved satisfactorily is also part of your role. Feedback collection from customers regarding their service experiences will be essential for continuous improvement. Collaboration with cross-functional teams, including logistics, to ensure defective or unused goods parts are returned immediately after the call is required. You should also be able to check environmental parameters such as earthing for the proper functioning of the product. To qualify for this position, you should have a Diploma/Degree and 1-3 years of relevant experience. Knowledge of desktop operating systems like MS Windows, product problem symptoms, associated root causes, hardware installation, troubleshooting, and maintenance is essential. Proficiency in networking concepts, protocols, and troubleshooting, as well as experience with software installation, configuration, and support, are required. Additionally, familiarity with antivirus software, firewalls, and security best practices is beneficial for this role.,

The Model/Anlys/Valid Analyst II role is a developing professional position where you will apply your specialty area knowledge to monitor, assess, analyze, and evaluate processes and data. Your responsibilities will include identifying policy gaps, formulating policies, interpreting data, making recommendations, researching factual information, identifying inconsistencies in data, defining business issues, and formulating recommendations on policies, procedures, or practices. You will integrate established disciplinary knowledge within your specialty area with a basic understanding of related industry practices and develop a good understanding of how your team interacts with others to achieve the area's objectives. In this role, you will have a limited but direct impact on the business through the quality of the tasks/services you provide, with your impact restricted to your own team. Your key responsibilities will involve developing, enhancing, and validating methods of measuring and analyzing risk across all risk types, leading projects related to model development, programming, integration, testing, and validation, providing analytical support on analysis and benchmarking, preparing regular and ad-hoc reports, participating in projects to improve risk analytics, modeling, and validation systems, and working on the constant enhancement of reporting systems and optimization of Credit MIS Reports. Your role will also require you to appropriately assess risk in business decisions, ensuring compliance with applicable laws, rules, and regulations, safeguarding Citigroup, its clients, and assets, and escalating, managing, and reporting control issues with transparency. You should have demonstrated programming skills (SAS, SQL, R, etc.) and knowledge of tools like VBA would be preferable. In terms of qualifications, you should have a basic knowledge of secured/unsecured banking products and US banking, good communication skills to convey technical information to both technical and non-technical audiences, proven analytical skills to identify root causes and trends, proficiency in Microsoft Office tools, and preferably 2+ years of experience in model implementation/validation/development. You should hold a Bachelors/University degree or equivalent experience. The most relevant skills for this role include analytical thinking, business acumen, constructive debate, data analysis, escalation management, policy and procedure knowledge, risk controls and monitors, risk identification and assessment, and statistics. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review the Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information.,

The Credit Portfolio Senior Analyst position is an intermediate-level role that involves managing and validating post-implementation processes and monitoring credit risk platforms. You will be responsible for ensuring that all credit risk technology solutions are effective, compliant with regulatory requirements, and aligned with business objectives. Your duties will include validating model and platform performance, identifying areas for optimization, and ensuring the stability, reliability, and scalability of systems in production. To succeed in this role, you will need a deep understanding of credit risk systems, customer impact, and technology operations. Your responsibilities will include post-implementation validation, production monitoring, issue resolution, customer impact management, regulatory compliance monitoring, risk management, team leadership, and technology optimization. You will collaborate with various teams, including risk management, IT, and operations, to assess vulnerabilities, gaps, and deficiencies in system performance and address them promptly. Additionally, you will establish and manage a framework for ongoing production monitoring, implement real-time and batch monitoring processes, and ensure timely issue resolution to minimize negative impacts on the customer experience. Furthermore, you will be responsible for ensuring compliance with regulatory requirements, enhancing governance and control frameworks, and mentoring team members to excel in operational risk management. Your role will also involve working with technology teams to design and implement advanced monitoring tools and optimize platforms to enhance system reliability and reduce risk. To qualify for this position, you should have a Bachelor's degree in Information Technology, Business, Risk Management, or a related field, along with 5-8 years of experience in risk management, technology operations, or production monitoring. Advanced degrees and certifications in technology operations, risk management, or project management are preferred. You should have a proven track record of leading post-implementation validation and production monitoring efforts for complex customer-facing systems in the financial services industry. In summary, the Credit Portfolio Senior Analyst role requires a strategic thinker with strong problem-solving skills, excellent stakeholder management and communication abilities, and a focus on regulatory compliance and operational risk management in the context of credit risk platforms. If you possess the necessary qualifications and experience, we encourage you to apply for this challenging and rewarding opportunity at our organization.,

Wipro Limited is a leading technology services and consulting company committed to developing innovative solutions to meet the complex digital transformation needs of its clients. With a strong focus on consulting, design, engineering, and operations, Wipro helps clients achieve their ambitious goals and build sustainable businesses. Operating in 65 countries with over 230,000 employees and business partners, Wipro is dedicated to supporting customers, colleagues, and communities in an ever-evolving world. For more information, please visit www.wipro.com. The role entails being the primary point of contact for B2B users contacting the Wipro Service Desk to troubleshoot end user issues in alignment with Wipro's Service Desk objectives. Responsibilities include: - Providing primary user support and customer service. - Responding to queries from calls, portal, emails, and chats from clients. - Familiarizing oneself with each client and their applications/processes. - Learning the fundamental operations of commonly-used software, hardware, and equipment. - Following standard service desk operating procedures by accurately logging all service desk tickets using defined tracking software. - Ensuring the maintenance of the scorecard as per Statement of Work (SoW) with respect to Turnaround Time (TAT), Service Level Agreement (SLA), and hits. - Managing all queries and escalating if not resolved according to defined helpdesk policies and framework. - Maintaining regular Management Information System (MIS) and resolution log on raised queries. - Recording events, problems, and their resolutions in logs. - Following up and updating customer status and information. - Passing on any feedback, suggestions, or escalations by customers to the appropriate internal team. - Identifying and suggesting improvements on processes and procedures. Performance Parameters: 1. Service Desk Delivery: - Adherence to TAT, SLA as per SoW - Minimal Escalation - Customer Experience 2. Personal: - Attendance - Documentation, etc. Join Wipro, a company that is reinventing itself and the digital world. Be part of our journey in transforming businesses with bold ambitions. We seek individuals who are inspired by reinvention, willing to evolve constantly, and contribute to the growth of our business and industry. At Wipro, you have the opportunity to shape your own reinvention. Come to Wipro and realize your ambitions. We welcome applications from people with disabilities.,

As a member of the Group Legal, Compliance & Secretariat team, your role is crucial in safeguarding and enhancing the bank's reputation and capital. Your primary responsibility will be to ensure the bank's interests are protected by maintaining a good standing with regulators, customers, and business partners. Upholding values of trust and integrity for all stakeholders is at the core of business banking. Your key responsibilities will include: - Timely monitoring of alerts generated by the AML monitoring system (Transaction Surveillance) according to internal bank policies. - Reviewing and analyzing alerts to ensure their effective disposition. - Collaborating closely with various stakeholders such as operations, business, compliance, legal, audit, and other units on AML/KYC-related matters. - Providing support and assistance for various AML/KYC requirements including updating watch lists/caution lists, filing regulatory reports (STR/CTR/NTR/FMR reporting), and handling adhoc AML/KYC related activities like thematic studies analysis, AML projects, and automation. - Preparation of regulatory reports like STR, CTR, NTR, CWTR, and MIS for trend analysis, escalation, and review. - Strengthening existing processes and procedures through AML automation and identifying new process requirements. - Offering advisory on sanction and KYC matters to Business Units/Support Units. - Creating adhoc presentations or MIS as per management routine. Your profile should meet the following requirements: - Demonstrated experience in timely monitoring of AML alerts and transaction surveillance as per internal bank policies. - Strong analytical skills to review and analyze alerts effectively. - Ability to prepare regulatory reports such as STRs, CTR, NTR, CWTR, and MIS for trend analysis. - Knowledge of AML automation to enhance processes and identify new requirements. - Proficiency in providing advice on sanction and KYC matters to Business Units/Support Units. - Capability to prepare adhoc presentations or MIS as per management requirements. If you are passionate about upholding trust, integrity, and compliance in the banking sector while working collaboratively with diverse stakeholders, this role offers a challenging and rewarding opportunity to contribute to the bank's success.,

You will be responsible for driving day-to-day project and customer delivery in a project implementation and management role. Your role may require seeking appropriate guidance and advice to ensure the delivery of quality outcomes while adhering to Tata Communications compliances. As a valuable team member, you will regularly participate in important projects or activities, contributing your expertise towards successful outcomes. Your responsibilities will include conducting site visits with the team for fiber network OSP execution, following up with partners for ROW permissions and SD recoveries. With experience in team management, resource management, and material management, you will actively coordinate site preparation for readiness concerning the ramp-up of resources and infrastructure. Your role will also involve ensuring that all installation functions are carried out promptly to meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). In case of project jeopardy, you will be responsible for performing escalation management to address any critical issues effectively.,

As a selected intern, your day-to-day responsibilities will involve sharing relevant documentation and reports with project teams, providing information and regular support to stakeholders, acting as the point of contact for various working groups, developing an in-depth understanding of project scope and particulars including timeframes, financials, and outcomes, ensuring that resources and equipment are always available, understanding formal escalation and review processes, providing support to project managers and business leaders upon request, working on thorough project documentation, and creating and reviewing reports. About the Company: Espangle, established in 2017, offers consulting services to businesses in the restaurant and hospitality sector. We are a leading food service consultancy and restaurant branding firm that caters to establishments of all sizes and sectors within the hospitality industry. Our comprehensive portfolio includes enhancing the operational standards of existing businesses nationwide, and we are proud of our numerous successful projects and industry benchmark operations. While good food is a fundamental aspect of a good restaurant, what truly distinguishes a great restaurant is consistency, atmosphere, location, and meticulous attention to detail.,

Education Qualification : Any Graduate Skills : Tertiary -> Behavioral | Aptitude | Communication | 4 - Advanced Certification : Technology | Certifications in Project Management | Scrum Alliance Certification | CSM (Certified Scrum Master) Skills required: - Talent development : - Define and scope requirements and solutions with the team for problems identified by the business unit. - Identify the skills required for specified roles and help in recruiting the talent. Quality and Compliance : - Review the deliverables including test documentation and processes. Planning and Development : - Develop architecture, standards, and procedures for monitoring implementation and consider their integration with the balance of the IT infrastructure and support teams. Project Delivery : - Perform installation, upgrade, configuration, deployment, and administration of Enterprise Monitoring tool sets. - Escalation management of overall maintenance and support of the platform

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Resolve customer escalations Implement process to reduce and manage escalations Analyse causes for escalations Resolve escalations Monitor the measures related to escalations Required Candidate profile Essential - B.Tech / Diploma Preferred - MBA 10+ years of experience in Escalation Management in Consumer Durables and Airconditioner industry

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

- Coordinate with PAN India branches for medicine supply - Resolve any issues/delays in logistics operations & minimize disruptions of supply chain activity -Handle payments reverse logistics, Outstanding follow-ups, vendor registration, claims etc. Required Candidate profile -Any graduate. Bachelor's degree in business/operations/ Supply Chain/ Warehouse will be added advantage -Proven exp in warehouse & operations required -Expertise in oral and written communication Perks and benefits PF, Mediclaim, PL, Bonus, Public holidays, OT

You will be responsible for proactively monitoring data pipeline operations as an L1 DataOps Monitoring Engineer. Your main tasks will include identifying issues, raising alerts, and ensuring timely communication and escalation to minimize data downtime and enhance reliability. Your attention to detail and proactive approach will be key in maintaining the efficiency and integrity of our data operations.,

As a skilled professional in the field of metrology, your primary responsibility will be to operate and program Bridge/Gantry Type CMMs to ensure precise measurement tasks are carried out effectively. Your expertise in Calypso software will be crucial as you develop and optimize measurement programs, troubleshoot issues, and provide solutions related to measurement programs and software. In this role, you will also be required to apply and interpret GD&T principles in measurement tasks, ensuring strict adherence to design specifications and tolerances. Engaging with customers to understand their metrology requirements and offering customized solutions will be a key aspect of your job. You will be responsible for providing application support and project support across the Karnataka region, and potentially in other regions as well. Managing QEC Technical Activities, discussing requirements with customers, and executing tasks accordingly are vital components of this role. Additionally, providing onsite software training to new users, offering technical advice for new customers and turn-key projects, and maintaining regular communication with customers to address their concerns and provide solutions will be part of your daily routine. Collaboration with internal and external stakeholders to manage escalations, identifying new areas of application for existing technologies, and creating strategies to enhance post-sale revenue from existing customer accounts will also be important aspects of your job. Your qualifications must include a Diploma or Bachelor's Degree in Mechanical or Mechatronics, along with 6-12 years of experience in the metrology field. Knowledge about Zeiss Portfolio will be an added advantage. Your ability to execute daily activities within specified time frames, collaborate with enabling functions for team support, and generate interest in measuring services for both new and existing customers will contribute to the success of the organization.,

Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in-business/function risk and control responsibilities rather than focusing on one specific role. Responsibilities: Support the assessment the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes. Help drive and manage controls enhancements focused on increasing efficiency and reducing risk. Assist in the execution of Enterprise Risk Management Framework and adherence with Risk Management and Compliance Policies. Help support the oversight the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting. Assist in the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures. Help assess activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality. Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures. Participate in issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures. Support development of standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations of senior management, Board, and Regulators. Participate in the oversight of the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards. Qualifications: Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Strong knowledge in the development and execution for controls. Proven experience in control related functions in the financial industry. Proven experience in implementing sustainable solutions and improving processes. Understanding of compliance laws, rules, regulations, and best practices. Understanding of Citi's Policies, Standards, and Procedures. Strong analytical skills to evaluate complex risk and control activities and processes. Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Strong problem-solving and decision-making skills. Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Education: Bachelor's/University degree, Master's degree preferred. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

The Technical Manager is responsible for the management of all technical activities defined in customer contracts in terms of quality, risk, and time from delivery approach preparation through deployment, customer acceptance, and care phase. You will act as the primary technical interface and the first technical escalation point within the customer project. In this role, you will be the technical contact and reference person for medium and big-sized projects. You will work closely with project management and technical staff to ensure the successful execution of all technical management activities defined in customer contracts with large business volume and medium/high complexity and risk probability. You will lead Technical Managers in respective Market/Region/BG and participate in Technical Management practice development. Key Skills and Experience: - Act as the primary technical interface and the first technical escalation point within the Customer project. - Ensure operational continuity and smooth execution by implementing proactive BG/BL guidelines and PM@Nokia Methodology. - Support Project Execution Owner (PEO) in project planning and delivery acceptance. - Lead technical activities during execution and care phase, such as Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, etc. - Perform a Technical Risk Analysis and propose/implement risk mitigation actions. - Support Project Execution Owner (PEO) to ensure successful delivery handover to regular operations. - Identify new technical management-related opportunities to expand contracts with the customer. It would be beneficial if you also had experience in: - Ensuring network availability with Care project team. - Supporting Solution Managers to review adopted solutions and assumptions. About Us: Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Working at Nokia will have a positive impact on people's lives and contribute to building a more productive, sustainable, and inclusive world. Nokia offers continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture. We are committed to inclusion and are an equal opportunity employer. Join us at Nokia and be part of a company where you will feel included and empowered to succeed.,

The Credit Risk Officer role involves providing full leadership and supervision, overseeing the QC audit process, partnering with business teams, and applying deep disciplinary knowledge to offer value-added perspectives. You will be responsible for developing processes, procedures, and plans within the overall function, ensuring quality, timeliness, and accuracy in audits. Strong communication skills and diplomacy are essential, along with the ability to collaborate effectively with multiple business functions to monitor quality and keep results within the risk appetite. Your responsibilities will include overseeing the audit function, managing Risk and Controls, integrating credit underwriting expertise with industry standards, providing feedback on complex audit reviews, hosting meetings with senior management, analyzing data, conducting root cause analysis, generating reports, interacting with regulators and internal audit, and ensuring compliance with applicable laws and regulations. The ideal candidate for this position should have a minimum of 10 years of consumer Mortgage underwriting experience, extensive knowledge of the mortgage industry including credit worthiness, regulatory requirements, and FHA/VA guidelines. Proficiency in creating Power Point Presentations, Excel Spreadsheets, and Word Documents is required, along with strong ethics, excellent communication skills, and the ability to work effectively across all levels in Risk Management and other business teams. You must possess excellent presentation skills, the ability to work with key decision-makers, adapt to different audiences, handle multiple projects in a changing environment, and demonstrate strong organizational skills with attention to detail. A Bachelor's/University degree or equivalent professional experience is necessary. As a Credit Risk Officer, you will be part of the Risk Management job family group, specifically in the Credit Decisions job family, working full-time. The most relevant skills for this role include Analytical Thinking, Constructive Debate, Escalation Management, Financial Analysis, Policy and Procedure, Product Knowledge, Risk Controls and Monitors, and Risk Identification and Assessment. Other relevant skills include Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Referral and Escalation, and Risk Remediation. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review Accessibility at Citi. You can also refer to Citis EEO Policy Statement and the Know Your Rights poster for more information.,

The Model/Anlys/Valid Intmd Analyst is a developing professional role that deals with most problems independently and has some latitude to solve complex problems. You will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices. It is important to have a good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. Your role will involve applying analytical thinking and knowledge of data analysis tools and methodologies. Attention to detail is required when making judgments and recommendations based on the analysis of factual information. You will typically deal with variable issues with potentially broader business impact and apply professional judgment when interpreting data and results. Breaking down information in a systematic and communicable manner is essential. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information effectively. Your responsibilities will include developing, enhancing, and validating the methods of measuring and analyzing risk for all risk types including market, credit, and operational risks. You may also develop, validate, and strategize uses of scoring models and related policies. Supporting the design, development, delivery, and maintenance of best-in-class Risk programs, policies, and practices for Risk Management is a key aspect of the role. You will review institutional or retail analytics and Models to ensure compliance with various regulatory and legal requirements, identify potential risks, and escalate for further review. Additionally, you will handle preliminary investigations, assist with reconciliation procedures, and prepare routine correspondence. Creating and maintaining reports for control, tracking, and analysis purposes, as well as ensuring appropriate and secure retention of documents will be part of your duties. Working with more senior staff in investigating and responding to customer and operational complaints is essential, along with interacting and collaborating with other areas within Risk Management when necessary. Appropriately assessing risk when making business decisions is crucial, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This involves driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Qualifications: - 5+ years of experience - Proficient in Microsoft Office with an emphasis on MS Excel - Consistently demonstrates clear and concise written and verbal communication skills - Self-motivated and detail-oriented - Demonstrated project management and organizational skills with the capability to handle multiple projects simultaneously Education: - Bachelors/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

You will work as a Network Support Level 3 Engineer in the Network Operations team at Rockwell Automation. Reporting to the Lead Network Engineer, you will operate from the Noida, India office. Your responsibilities will include troubleshooting and resolving complex network issues, monitoring network performance, optimizing network performance, assisting with configuration and installation of networking hardware and software, maintaining detailed documentation, participating in on-call support, collaborating with internal teams and vendors, managing escalations, and planning for capacity upgrades. To be successful in this role, you should have a Bachelor's degree in computer science, Information Technology, Network Engineering, or related field, along with a minimum of 7 years of experience in network operations, including 2 years in a Level 3 support role. You should be well-versed in network protocols and services, have hands-on experience with networking equipment, and be proficient in network monitoring and diagnostic tools. Possessing a CCNP certification or equivalent, experience with SD-WAN technologies and network automation, familiarity with ITIL frameworks, cloud-based networking solutions, and knowledge of network security practices will be advantageous. Rockwell Automation offers a comprehensive benefits package, including mindfulness programs, volunteer paid time off, employee assistance programs, personalized wellbeing programs, and professional development opportunities. The company is committed to fostering a diverse, inclusive, and authentic workplace, encouraging candidates to apply even if they do not meet all qualifications. Employees are required to work at a Rockwell location at least on Mondays, Tuesdays, and Thursdays, unless there are business obligations.,

The IT Helpdesk Coordinator position in Navi Mumbai requires an individual with 2-4 years of experience. As an IT Helpdesk Coordinator, your main responsibilities will be to oversee the Helpdesk Ticketing System. This includes ensuring tickets are logged, distributed, tracked, and followed up on promptly to ensure timely resolution. You will also be supervising the IT staff, managing their day-to-day activities, and ensuring proper staffing levels and task allocation. In this role, you will play a key part in establishing and maintaining Service Level Agreements (SLAs) that define the expected response and resolution times for various issues. You will be responsible for escalating complex issues based on priority and referring to the escalation matrix. Additionally, you will act as a liaison between end-users and the IT department to facilitate clear and effective communication throughout the support process. To ensure customer satisfaction, you will provide continuous status updates, support the IT Tech Support Team, and assist in designing IT Standard Operating Procedures (SOPs). You will also be involved in creating, developing, updating documentations, help sheets, FAQs, and other materials to assist users and support staff. Furthermore, you will coordinate with HR on employee onboarding and exit IT-related activities through the HRMS platform. Other responsibilities of the role include SAP Requisition generation, Goods/Service Receipt booking, IT-related Procurement coordination, and IT Asset Management & Reporting. You will be tasked with tracking key performance indicators (KPIs) related to help desk performance and generating reports for management. The ideal candidate for this role should have a B.Sc in Computers or any specialization, along with good knowledge of help desk ticketing systems and their functionalities. Effective communication, teamwork, business awareness, negotiation skills, and adaptability are essential traits for success in this position. Being patient, a good planner with effective time management skills, and the ability to prioritize tasks based on criticality are also important qualities. Additionally, having empathy, a willingness to learn, and the ability to perform well under pressure will be beneficial. If you possess the desired skills and qualifications, and are looking to take on the responsibilities of an IT Helpdesk Coordinator in Navi Mumbai, we encourage you to apply for this opportunity.,

Job Title: Client Success & Consultation Executive Location: Greater Noida (On-site) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that. Key Responsibilities: Attend and respond to incoming calls , including timely callbacks for missed calls Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future Deliver clear, professional email responses for inquiries, issues, and consultation Manage international customer queries via email, WhatsApp, and video calls Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection Book and manage appointments and trial bookings (virtual & in-person) Handle returns and exchanges , ensuring a smooth, empathetic process aligned with company policy Use the Ticket ID system to log, track, and resolve customer queries effectively Perform timely follow-ups for unresolved issues and ongoing cases Maintain a friendly, calm, and patient tone , even with high-touch or concerned customers Ensure top-notch English communication written and spoken, suitable for global clientele Multitask across multiple dashboards: Shopify, email, WhatsApp, CRMs, etc. Provide personalized product consultations , helping customers find the right fit based on their needs Think proactively and solve problems independently where possible Requirements: 1–3 years of experience in customer service , preferably with a luxury or D2C brand Excellent command of spoken and written English Must be comfortable speaking on camera for video consultations (India & international) Tech-savvy with experience using customer service tools , Shopify, and CRM platforms Strong empathy, patience, and communication skills Ability to multitask and manage pressure during high-volume periods Familiarity with global customers’ expectations and time zones is a plus Why Join Us? Join a premium, fast-growing D2C brand with a loyal global customer base Be part of a collaborative and high-performance support team Gain exposure in international customer support and consultation Work in a modern and supportive office environment at our Greater Noida headquarters Training and development opportunities in luxury customer service Call to Connect: +91 9990470797