938 Escalation Management Jobs - Page 7

The Amazon Ops Tech Core Engineering is looking for a Network Development Engineer (NDE) to join our team. We build and operate the network and services that enable Amazon Fulfillment Centers, Middle and Last Mile facilities, including Air hubs, and PrimeNow to deliver packages to Amazon retail customers. From two million square foot automated robotics fulfillment centers to small last-mile delivery stations in emerging markets, these networks are the backbone of Amazon Operations. Hundreds of thousands of associates rely upon these networks at thousands of locations, and are critical to the delivery of shipments to Amazon retail customers. Our mission is to design, deploy, and support networks that sets the global standard for performance, availability, security and cost, enabling Fulfillment and Logistic operations to deliver on time, every customer order. We are looking for a Network Development Engineer to create next-generation network products. The team is focused on automating networks from multiple diverse vendors, maximizing reliability while minimizing human touch in deployment and maintenance activities. We collaborate closely with IT support teams to ensure that simplicity in our product designs translate to supportability in the field. Information security rigor is at the core of everything we do. You will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that havent been solved at scale before. It is expected that you will be technically fearless, while at the same time being balanced and pragmatic in your approach. Along the way, we guarantee that you will learn a lot and make a positive impact on millions of people. The right candidate will have demonstrated experience leading large projects and have an expert level technical background in current networking technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a NDE, you will anticipate bottlenecks, influence external vendors and internal team roadmaps, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. As a NDE, you will be expected to: Write code for our most demanding, cross-functional networking projects. Functionally decompose complex problems into simple, straight-forward solutions. Understand system inter-dependencies and limitations. Effectively research and benchmark Amazon technology against other competing systems in the industry. This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon s fulfillment networks for years to come. A day in the life In this role you will operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impact-full to the business. About the team Our Core Networking team has a broad scope supporting multiple business globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys a variety of both tactical and strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer and have a lasting impact on Amazon s fulfillment networks for years to come. Bachelor s degree in Engineering or Technology 3+ years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center. 3+ years experience developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems. 3+ years experience in a technical on-call capacity, responding to customer impacting events, mitigating and root cause analysis of those events. 1+ years of experience in automation via Bash/shell scripting and Perl/Python programming. A Masters in Computer Science, MBA, or equivalent experience. Senior Engineer experience at other organizations. Expert-level certifications (e.g. CCIE, JNCIE) a plus. Scripting and or automation skills in a network environment. Software development/programming skills are a plus.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Experience ( Relevant ) 1-3 Yrs Required engineer for attending field calls for N/B, D/T, AIO. Bike is Mandatory

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Amazon has spent years building one of the world s most efficient and optimized supply chains. The Supply Chain Services Team, part of Santos org, will build on that foundation and continue to innovate end-to-end supply chain capabilities for merchants to conduct their off-Amazon business. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. The Supply Chain Services team is in exciting next step in our mission/vision to help merchants of all sizes grow their business beyond Amazon by using Amazon s optimized and efficient supply chain network and services. As we rapidly scale to serve our off-Amazon customers, we need a Senior Technical Program Manager (Sr.TPM) who can work across our organization and stakeholders, with both strategic and tactical vision. We are building products that are fundamental to Amazon s future, and we are tackling some of the world s most intriguing problems involving software architecture design, customer experience, and business strategy. As a Senior Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You will join a highly technical and entrepreneurial culture defining and building the next generation of a fulfillment solution for 3rd party merchants and brand owners. : Develop and execute project plans with an impact across teams. Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals Demonstrate the ability to break abstract goals into attainable, measurable work items Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releases 5+ years of technical product or program management experience 3+ years of software development experience 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership Bachelors degree in engineering, computer science or equivalent

oversee branch operations, manage student lifecycle,& coordinate with trainers. Must excel in feedback analysis, Escalation Handling, Team collaboration, Strong leadership and communication skills required. Willingness to travel across branches.

Responsible for pre and post settlement of OTC derivatives trades Ensuring all post settlement breaks are cleared within a reasonable time. Able to understand the various manual payments which are done from SWIFT ( 103, 202 ,202COV) Good knowledge on manual payment SWIFT creation. Able to understand the various breaks occurring in Nostro ( Statement v/s ledger recon ) Able to understand the lifecycle of FIC products. Should have knowledge on FIC products. Ex. FX, MM, IRD, CDS, Options etc. Any ad-hoc duties that may be assigned by management Ability to handle, escalate resolve queries in a timely manner Builds a strong depository of the Operations and Domain knowledge in the team To actively be involved in creating/ capturing process updates/ workflows pertaining to business process To perform route cause analysis of errors and suggest/ implement controls in consultation with the Supervisor/ Manager To provide training sessions to new joiners and existing partners in the team To actively work on identifying and implementing process improvements in consultation with the Supervisor To initiate and lead team building activities within the team To actively participate in Audits/ BCP exercises and to help the supervisor to ensure awareness in the team To manage the sensitive clients and escalate to managers/FO in order to meet Fed Target Perform affirmation of deal details with counterparties via phone (ensure that contact person name, direct number, date and time of affirmation are clearly indicated on the ticket). Ensure that all payment messages are generated successfully. Ensure that all relevant payment messages are authorized and released before the currency cut-off time. Creation and release of any new, amendment or cancellation payments, whenever necessary. Coordinate closely with MO TSU for any payments related issues e.g. rollover deals, unusual payment instructions etc. Cross train and support other members in the team. Provide backup to other members of the team during holiday. Participate in projects or UATs, whenever required. Ensure quality of supporting data for permanent supervision of accounts including monthly reconciliation of all treasury sub systems (including spreadsheets) to general ledger Ensure that policies, procedures, best practices, mission and objectives set by management are adhered to on daily discharge of duties. KEY SKILL AREAS KNOWLEDGE REQUIRED: Minimum 7-10 years of settlement experience in a high volume, exceptions/manual and time bounded processing, . A sound knowledge of FX, MM and derivative products like Equity, Rates, Credits, Options. Sound knowledge on payment processes and currency/country specificities Competency in using the various applications in end to end processing of settlements. Strong understanding of the trade lifecycle and various stakeholders cross impact at each stage. Familiar with a variety of common desktop applications such as: Microsoft Excel, Word, outlook and Internet browsers. Good problem solving skills. Keen and quick to learn, inquisitive nature, meticulous, motivated individual

The Model/Anlys/Valid Group Manager is responsible for managing complex, critical, and large professional disciplinary areas. You will lead and direct a team of professionals, requiring a comprehensive understanding of multiple areas within a function and how they interact to achieve the function's objectives. You must have a strong commercial awareness as you are generally accountable for delivering a full range of services to one or more businesses or geographic regions. Excellent communication skills are necessary for negotiating internally, often at a senior level, and some external communication may be required. You will be held accountable for the end results of your area and will have control over resources, policy formulation, and planning. Your primary focus will be on short- to medium-term planning of actions and resources for your area. Your responsibilities will include developing, enhancing, and validating methods of measuring and analyzing risk for all risk types, including market, credit, and operational risks. You will also be involved in developing, validating, and strategizing the use of scoring models and related policies. Additionally, you will oversee model development, validation, and deployment efforts, advancing Risk Management methodology and integrating models into business decisions and planning. As the Model/Anlys/Valid Group Manager, you will manage annual quantitative and qualitative assessments and submissions, work with large datasets and complex algorithms to solve data science challenges, and leverage big data to develop innovative deployable solutions. You will help introduce cutting-edge model techniques to drive profitability through innovation and ensure timely model performance tracking. Moreover, you will assist in process automation to improve process efficiencies and compliance with internal and external guidelines. You will collaborate with Risk and Decision Management organizations to understand new data sources and improve the process of defining, extracting, and utilizing new data. Interacting with senior management, you will facilitate understanding of risk model usage and inform critical decisions. Providing leadership and guidance for junior modelers, you will appropriately assess risk in business decisions and drive compliance with applicable laws, rules, and regulations. To be successful in this role, you should have at least 10 years of experience, sound knowledge of statistical modeling concepts and industry best practices, and experience with econometric and statistical modeling or application risk scoring. Excellent quantitative and analytic skills are essential, along with the ability to deliver compelling presentations and influence executive audiences. You must be an excellent communicator, able to engage and inspire your team forward, and drive innovation through thought leadership while maintaining an end-to-end view. Effective cross-functional project, resource, and stakeholder management skills are required, as well as the ability to engage with internal audit and external regulators. Experience working in Big data environments and intellectual curiosity to stay abreast of technological advances are advantageous. A Bachelor's or equivalent degree, potentially a Master's degree, is necessary for this role. This position falls under the Risk Management job family group and the Risk Analytics, Modeling, and Validation job family. It is a full-time role that requires analytical thinking, business acumen, constructive debate, data analysis, escalation management, policy and procedure knowledge, risk controls and monitors expertise, risk identification and assessment skills, and proficiency in statistics. For complementary skills and further details, please see the provided information or contact the recruiter.,

As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to customers. Your main duties will include troubleshooting and resolving technical issues related to the product, installing and implementing new programs, upgrading operating systems and hardware, taking data backup, and conducting recovery processes. You will also be required to analyze customer problems, diagnose root causes, and implement solutions promptly to resolve issues. Maintaining a professional and courteous demeanor in all customer communications is essential, along with keeping customers proactively informed about the progress of issue resolution. Developing a deep understanding of the product or service offerings is crucial to providing accurate and relevant support. It is important to stay updated on product changes, updates, and new features to better assist customers. In situations where technical issues are complex, you will need to escalate them to the appropriate teams within the organization for further investigation and resolution. Following up with customers to ensure that escalated issues are resolved satisfactorily is also part of your responsibilities. Additionally, you will be responsible for gathering feedback from customers regarding their experiences with the service provided. Collaboration with cross-functional teams, including logistics, is essential to ensure defective or unused parts are returned promptly after the call. You should also be able to check environmental parameters such as earthling for the proper functioning of the product. To qualify for this position, you should have a Diploma/Degree and 1-3 years of relevant experience. Knowledge of desktop operating systems like MS Windows, product problem symptoms and associated root causes, hardware installation, troubleshooting, and maintenance is required. Proficiency in networking concepts, protocols, and troubleshooting, as well as experience with software installation, configuration, and support, is essential. Knowledge of antivirus software, firewalls, and security best practices will be beneficial in this role.,

The Risk QC Credit Officer delivers results by exercising discretion and judgment that is based on an in-depth subject matter and industry expertise. You will evaluate complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Strong communication and diplomacy skills are required in order to support, guide and influence others, in particular colleagues within the function and in other areas. You may assist management with planning, policy and procedure formulation, and feedback regarding work product quality. It is essential to have a strong knowledge of processes and the ability to identify gaps and take the lead on process improvement. Responsibilities: - Use judgment to conduct reviews of credit transactions ranging in complexity with direct business impact, including new residential real estate mortgage/HELOC financings. - Provide timely and accurate feedback to appropriate levels of management within the function regarding necessary corrections, adjustments, and observations found during second level monthly audit reviews. - Consistently evaluate processes and controls for improvement opportunities, potential gaps, and appropriate remediation. Escalate process-related concerns to the appropriate levels of management within the function. - May interact with Risk Management, Originations, and/or Credit Policy staff, including senior management levels when applicable or directed, to resolve issues. - Perform other duties and functions as assigned. Qualifications: - Candidate should have 7+ years of experience in underwriting consumer mortgages; familiarity with Fannie Mae and Freddie Mac guidelines required. Other experience with portfolio or home equity lending is a plus. - Thorough knowledge of property and credit requirements, including secondary marketing concepts. - Excellent oral/written communication skills. Strong analytical, process-driven, and problem-solving skills; ability to interact with all levels of the organization; confident in ability and able to credibly defend rationale for decisions if challenged or otherwise necessary. - Excellent leadership skills. Education: - Bachelors/University degree strongly preferred (Business, Finance, Accounting, or Economics) or equivalent professional experience. If you are a person with a disability and need a reasonable accommodation to use Citis search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster. Analytical Thinking, Constructive Debate, Escalation Management, Financial Analysis, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment. For complementary skills, please see above and/or contact the recruiter.,

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

What you ll do: The principal role of Supplier Quality Engineer is to evaluate 8D ,PPAP,SSA submitted by suppliers on the defects reported by Eaton plants. Identify the gaps in submitted documents , communicate back to supplier & take follow up for correction. To ensure corrective actions implemented at supplier end and respective manufacturing process thru identifying root cause of defects occurred in the supplied parts. Ensure development of Supplier Quality System through trainings. "To identify the gaps in supplier Quality system- Quality, Delivery and operational alignment with Eaton manufacturing sites, communicate back to supplier & take follow up for improvement actions. Ensure supplier training and actions implemented in respective process for defect free product supply with aiming overall supplier performance improvement. 1. Evaluate and timely closure of 8D (DMR - Defective Material Report) on the defect from external suppliers 2. Identify, investigate, and Resolve Supplier Technical and/or System issues related to product or process realization to have effective closures. Provide training to suppliers for Eaton 8D requirements. 3. Analyzes Supplier Issues, use of statistical and analytical tools for Supplier Improvement. 4. Implement measures to improve CAR/CAPA, Process efficiency and engage Team to achieve Goals for on time closures 5. Trouble shoot flawless closures in coordination with global stake holders. 6 Assist in data analysis and business growth for various supplier Quality process 7. Anticipate customer requirements and provide customer centric solutions. 8. Work as a co- coordinator between suppliers and internal functions/plants (Engineering, Plants, Operations, etc.) to clarify requirements, eliminate confusion, and improve closure lead time and accuracy. 9.Understand customer requirement and quick turnaround time on adhoc requests. 10.Monitor and communicate supplier performance of all key suppliers. " Qualifications: BE in Electrical, Electronics, Mechanical, Production, Industrial / Aeronautical Engineering Minimum 6~8 years of experience in, Manufacturing / or Process Engineering and Supplier Development and Quality Skills: Experience in working with global customers & suppliers "Knowledge of problem solving tools,APQP, PPAP, Core Tools ,GD&T and AIAG. Working knowledge of statistical tools including SPC, Gauge R&R and capability analysis, Knowledge of manufacturing processes such as Precision machining/Casting /Forging /Molding is preferred as per sequence." "Effective Communication ,Influencing skills- Customers and Suppliers.Interpersonal skills, Strong Accountability and Escalation Management Time / Priority Management ,Presentation Skills, Effective Collaboration & Cross Cultural Teamwork

Mobile App Transactions / Mobile Banking Transactions escalation L2 query resolution for credit cards. Handling escalated tickets from the first line Customer Support team shamli.urbanecorps21@gmail.com

We are looking for Customer Care Professional position at our motion furniture manufacturing company [Recliners India ] requires a female candidate with 1 to 3 years of experience. Required Candidate profile Proficiency in MS Office-Excel and CRM operations is essential. The ideal candidate possesses excellent English communication skills, exudes a pleasant personality, and excels in phonic conversations.

Provide support to our Customer Service Team by leading coaching sessions, performing live monitoring and mentorship Answer team members' questions, troubleshoot and support our team members in facilitating communication assistance Ensure team reports are pulled and reviewed daily Assist in working to increase productivity and efficiency where applicable Dedication to colleague support by maintaining composure and positive demeanor during difficult conversations Support the organization to an evolving workforce with frequent changes Ability to prioritize work to remain on task and address escalations in real time Strong written and verbal communication skills with the ability to follow policies and procedures consistently and independently

Group Manager - UK Operations (Insurance Claims) - Bengaluru Location: Bangalore An exciting opportunity for a seasoned operations leader to head large-scale UK motor insurance claims operations. This role involves managing a 100+ FTE team, driving performance, ensuring regulatory compliance, and leading strategic initiatives in a fast-paced, client-centric environment. Your Future Employer A leading global business process management company known for innovation, analytics, and digital transformation. The organization partners with Fortune 500 clients across sectors including Insurance, Banking, Healthcare, Travel, and more enabling operational excellence and business efficiency. Responsibilities Leading end-to-end operations for UK motor insurance claims with a team of 100+ FTEs. Overseeing Bodily Injury and Motor Claims processes while ensuring SLA and compliance adherence. Managing senior stakeholders and external partners including legal entities and clients. Driving operational performance, capacity planning, and workforce optimization. Leading transformation, automation, and process improvement initiatives. Coaching and mentoring senior team leads and managers for performance excellence. Monitoring KPIs, conducting root-cause analysis, and implementing action plans. Ensuring strict compliance with UK insurance regulations and internal governance frameworks. Requirements Graduate degree in Business Administration, Insurance, or related discipline. 10+ years of experience in operations management within the insurance domain, with at least 3 years in a leadership role managing large teams. Deep expertise in UK motor insurance claims (including bodily injury claims). Strong command over process improvement methodologies, stakeholder management, and digital tools. Excellent interpersonal, analytical, and leadership skills. Proven track record in leading high-performing teams and transformation programs. Whats in it for you? Leadership role with high visibility and decision-making authority. Opportunity to lead strategic projects and drive digital transformation. Exposure to global insurance operations and best practices. Be part of a growth-oriented, innovation-driven environment. Reach us: If this role aligns with your career goals, email your updated resume to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to enabling job seekers and employers with a professional and equitable recruitment experience. Scam Alert: We never charge fees or request purchases. Please visit our verified jobs at www.crescendo-global.com . Keywords: Group Manager Jobs, UK Insurance Operations, Motor Claims, Bodily Injury Claims, Large Team Management, Claims Transformation, Client Engagement, Process Excellence, Insurance BPM Jobs, SLA & Compliance Management.

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

The Model/Anlys/Valid Analyst II is a developing professional role where you will apply your specialty area knowledge in monitoring, assessing, analyzing, and evaluating processes and data. You will be responsible for identifying policy gaps, formulating policies, interpreting data, making recommendations, and researching factual information. Additionally, you will identify inconsistencies in data, define business issues, and formulate recommendations on policies, procedures, or practices. It is essential to integrate established disciplinary knowledge within your specialty area with a basic understanding of related industry practices. You should have a good understanding of how your team interacts with others to accomplish the objectives of the area and develop a working knowledge of industry practices and standards. Your role will have limited but direct impact on the business through the quality of the tasks/services you provide, with the impact restricted to your own team. Your responsibilities will include developing, enhancing, and validating methods of measuring and analyzing risk for all risk types, leading projects related to model development, programming, integration, testing, and validation, providing analytical support on analysis and benchmarking, preparing various reports, and participating in projects for constant improvement of risk analytics, modeling, and validation systems. It is crucial to appropriately assess risk when making business decisions, ensuring compliance with applicable laws, rules, and regulations, safeguarding Citigroup, its clients, and assets, and demonstrating sound ethical judgment in personal behavior, conduct, and business practices. To excel in this role, you should have demonstrated programming skills (SAS, SQL, Python, etc.), knowledge of tools like VBA, basic knowledge of secured/unsecured banking products and US banking, good communication skills to convey technical information to both technical and non-technical audiences, proven analytical skills to identify root causes and trends, proficiency in Microsoft Office, and at least 2 years of experience in model implementation/validation/development. The required education for this position is a Bachelors/University degree or equivalent experience. If you are a person with a disability requiring a reasonable accommodation to use the search tools or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster.,

The IMPaCT Team integrates Cross Border Data Clearance, the Enterprise Data Office, Transfers, and Records and Information Management. The Enterprise CBDC (Transfer Office) builds and implements Citi's enterprise-wide data transfer framework and operating model. This framework ensures regulatory adherence, minimizes operational risks, and promotes effective data governance. We are seeking a dynamic Senior Vice President (SVP) to lead and operationalize the cross-border data transfer clearance process for a major business segment. This role requires expertise in regulatory execution, data transfers, and process leadership, with a strong emphasis on automation, AI tooling, strategic communication, and data-driven insights. The SVP will be responsible for defining and scaling the enterprise data transfer framework, advising business partners, and ensuring timely and compliant execution across jurisdictions. A deep understanding of data transfer regulations, strong leadership skills, and a proven ability to drive results are essential for this role within the Data Transfers Office. The SVP will also be responsible for facilitating governance and oversight, operational risk management, and controls leadership, focusing on data transfers. This includes supporting data transfer capabilities, ensuring compliance with the Citi Global Transfers Policy, identifying and managing operational risks, and ensuring effective controls and monitoring. Leveraging technologies such as AI and machine learning to optimize data transfer processes, enhance risk detection, and improve efficiency will be a key aspect of this role. Key Responsibilities: - Leadership & Operational Excellence: Lead cross-border data clearance activities for a major business segment, covering data transfers, outsourcing, localization, and data sovereignty. Manage operations, ensure regulatory adherence, and drive process efficiency through technology and automation. - Strategic Operating Model: Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework. Optimize processes, incorporating AI-driven solutions for decision-making and risk management. - Cross-Functional Collaboration: Collaborate with global legal, compliance, technology, and business teams. Build consensus and foster collaboration between technical and non-technical teams. - Innovation & Automation: Drive product and automation development, including AI-powered decision support systems, workflow integrations, and intelligent dashboards. Stay abreast of AI advancements and champion their adoption. - Data Governance & Ownership: Own and maintain the business-aligned Data Transfer Register, ensuring traceability, accuracy, and audit readiness. Establish data governance policies and leverage technology to automate data quality checks. - Data-Driven Insights & Analytics: Conduct in-depth analysis to evaluate process performance and provide data-driven recommendations. Leverage AI-powered analytics for insights into data transfer patterns and trends. - Advisory & Guidance: Advise business partners on framework implementation, regulatory interpretation, and best practices for data transfers. Develop training materials and highlight the benefits of technology and AI. - Knowledge Management & Content Creation: Produce high-quality content (playbooks, guidance, FAQs) to simplify and scale process knowledge related to data transfers and AI. - Risk Management & Mitigation: Proactively review execution quality, escalate risks, and develop remediation strategies. Leverage AI-powered risk detection tools. - Data Transfers Governance: Facilitate activities to support governance and oversight of data transfers, operational risk management, and controls leadership. - Risk Identification and Management: Identify and manage operational risks associated with data transfers. Conduct Control Effectiveness Assessment, Controls Enhancement, Policy and Procedure Assessment, Issue Management, and Risk and Controls Reporting. Qualifications & Experience: - Experience: 12+ years in data transfers, regulatory operations, legal, compliance, or data governance within global financial institutions. - Team Leadership: Proven success in managing and developing cross-functional teams. - Regulatory Knowledge: Strong knowledge of international laws and cross-border regulations related to data transfers (GDPR, CCPA, etc.). - Technical Proficiency: Hands-on experience with automation tools, workflow platforms, and AI integration. A solid understanding of AI concepts and machine learning is highly desirable. - Risk & Control Expertise: Expertise in risk and control frameworks related to data transfers, privacy, and operational risk. - Consulting Experience: Prior consulting experience is beneficial. - Certifications: CIPP/CIPM/CIPT/CISA certifications are an advantage. Certifications related to AI, data science, or cloud computing are also valued. - Technical Skills: Mastery of MS Office tools. Proficiency in data analytics tools, programming languages (Python), is a plus. Ideal Candidate Profile: The ideal candidate will possess adaptability & resilience, problem-solving & innovation, collaboration & influence, industry knowledge, analytical & leadership skills, communication mastery, and a passion for leveraging technology and AI. Education: Bachelor's/University degree, Master's degree preferred.,

The job involves managing and monitoring daily cafeteria activities, including food and beverage service. You will be responsible for product ordering and addressing queries related to HungerBox products. Recognizing client needs and ensuring they are met with the assistance of city/central staff is a key aspect of the role. You will also be responsible for managing escalations at the site level with the help of the operations team and ensuring timely resolution. Client management will be a daily task, involving meetings and reporting to ensure a better user experience and maintain client relationships. Additionally, you will need to skillfully manage food vendors to uphold HungerBox policies and deliver expected service standards. Preferred qualifications for this role include a Graduate/Diploma in Hospitality, Food & Beverages, Tourism, or Aviation. Prior experience of 1-2 years in hotels, cafeterias, restaurants, or facility management is preferred.,

The Model/Anlys/Valid Sr Analyst role at Citigroup is a senior professional position that requires a seasoned individual with in-depth disciplinary knowledge. You will be responsible for contributing to the development of new techniques and improving processes and work-flow within the defined area. Your expertise will be crucial in integrating subject matter and industry knowledge to achieve the objectives of the function and overall business. This role involves evaluating moderately complex issues with substantial impact, requiring you to weigh various alternatives and balance potentially conflicting situations using multiple sources of information. Strong analytical skills are essential to filter, prioritize, and validate complex material from different sources. Effective communication and diplomacy skills are also a key requirement for this position. Additionally, you will play a role in coaching and training new team members, assuming informal/formal leadership responsibilities within the team. Your responsibilities will include developing, enhancing, and validating methods for measuring and analyzing risk across various risk types such as market, credit, and operational risks. You will conduct statistical analysis for risk-related projects and data modeling/validation. Utilizing quantitative and qualitative data analysis methods, including SAS programming, SQL, and Visual Basic programming language, you will extract, transform, and analyze data. Furthermore, you will prepare statistical and non-statistical data exploration, identify data quality issues, and work with Technology to address any issues that arise. Creating formal statistical documentation and reports, you will analyze and interpret data reports, make recommendations to address business needs, and present results to non-technical audiences using statistical vocabulary. Additionally, you will generate statistical models to improve data evaluation and identify trends and relationships in data. To be successful in this role, you must have at least 7 years of experience and be proficient in Microsoft Office, particularly MS Excel. Strong written and verbal communication skills, self-motivation, attention to detail, project management capabilities, and the ability to handle multiple projects simultaneously are essential qualifications. A Bachelor's or University degree is required for this position. As a Model/Anlys/Valid Sr Analyst, you will play a significant role in influencing decisions through advice, counsel, and facilitating services to others in your area of specialization. The performance of all teams in the area will be directly impacted by your work and performance. Your expertise in risk management, analytics, modeling, and validation will contribute to the overall success of the function. If you are a person with a disability and require accommodation to use search tools or apply for a career opportunity at Citigroup, please review the Accessibility at Citi policy. You can also refer to Citigroup's EEO Policy Statement and the Know Your Rights poster for further information.,

We are seeking highly skilled individuals who are ready to tackle cutting-edge challenges and become part of one of the fastest-growing FinTech companies in the Digital Lending/Treasury industry. This is a remarkable opportunity to implement the innovative solutions of our company for some of the most prominent financial institutions (Banks / NBFCs / FinTechs) in India. As a VP - Product Implementation, you will be responsible for managing various implementation teams and overseeing multiple enterprise implementations concurrently. Your role will involve guiding teams in analyzing customers" business requirements and proposing product solutions. You will lead a cross-functional team of Business Analysts, QA, and Technology teams, delivering impactful presentations and product demonstrations to key decision-makers within the client's organization. Your responsibilities will include sprint planning, tracking implementation progress to ensure timely and quality delivery, managing external and internal stakeholders, presenting project status reports, creating proposals and RFP responses, and addressing techno-functional queries from prospective clients. You will also be expected to manage client expectations regarding deliverables, efforts, timelines, and product customizations. To excel in this role, you should have at least 15 years of experience in enterprise system implementation, with a minimum of 10 years in Digital Lending (LOS, LMS, Collections) or Co-lending. Strong technical and business awareness, excellent communication skills, stakeholder management abilities, and experience in Fintech/NBFC/Bank (Digital banking verticals) or with product solution providers like LOS/LMS/Banking Tech solution providers are preferred. This position requires individuals with the ability to communicate technical messages with business relevance to both technical and non-technical audiences, exceptional presentation skills, and composure in front of technical and business customers. Please note that this is a high-pressure job that may involve extended hours or weekend work. In return, we offer autonomy with direct reporting to the Founder, coaching, support, and encouragement from management, access to learning opportunities, transparent performance-based compensation schemes, best-in-class compensation, work-life balance policies, group insurance, Provident Fund, Gratuity, Parent Insurance, ESOPs, Upskilling allowances, Medical Allowances, and a flexible work schedule. If you are the right candidate looking for a challenging opportunity in Mumbai, this role is for you. Salary is not a constraint for the ideal candidate.,

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citi's Risk Management organization oversees Citi's risk governance framework and risk appetite, ensuring all risks generated by the firm's businesses are measured, reviewed, and monitored on an ongoing basis. We're currently looking for a high-caliber professional to join our team as AVP - Regulatory & Management Reporting Testing - Hybrid (Internal Job Title: Assistant Vice President C12) based in Mumbai, India. Being part of our team means we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance: - Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country. - We empower our employees to manage their financial well-being and help them plan for the future. - Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. - We have a variety of programs that help employees balance their work and life, including generous paid time off packages. In this role, you're expected to: Serve as a Risk Assurance & Testing Senior Analyst for the Finance Chief Risk Office (Finance CRO) BCBS 239 Independent Validation Team responsible for assessing compliance with BCBS 239 Principles by performing independent validation through evaluation of risks and controls implemented. The Global Finance CRO BCBS 239 Validation Team sits within Citi's Independent Risk Management (IRM) function and performs second-line oversight on key BCBS 239 regulatory and management reports. The Risk Assurance & Testing Senior Analyst will have experience testing key controls and processes and understand how to assess the completeness and accuracy of data flowing into key reports to ensure compliance with regulatory instructions and internal risk management metrics. Responsibilities: - Execute defined testing programs in accordance with the FINCRO BCBS 239 Testing Team's Global annual testing plan with reviews impacting legal entities across Citi including the US, Ireland, UK, Singapore, Germany, and South Africa. - Participate in the planning, executing, and reporting of BCBS 239 testing reviews and issue validation activities to assess compliance with BCBS 239 requirements. - Act as a Reviewer to evaluate the adequacy of key controls and work with Review Leads/Managers to discuss testing findings. - Document testing findings and have preliminary discussions with internal and Business stakeholders as required. - Utilize innovative testing solutions including Data Analytics to evaluate data accuracy and completeness of the in-scope reports. Experience: - Overall 6+ years of work experience in testing key report regulatory rule conformance against regulatory requirements (such as BCBS 239, US Regulatory Reporting, European Regulatory Reporting, and/or similar) is preferred. - Experience with data analysis and/or data mining, knowledge of SAS, SQL, MicroStrategy, Big Data, or other analytics tools like R, Python, Tableau, Power BI to identify data anomalies. - Knowledge and experience with testing/auditing principles, particularly in the understanding of risk and controls, developing/executing testing strategy/approach, performing controls design and effectiveness testing, and undertaking data transaction testing. - Strong interpersonal skills for building relationships with stakeholders, engaging teams, and ability to work collaboratively with people at all levels of the organization. - Bachelor's degree; experience in compliance, internal controls testing, or other control-related function in a financial services firm, regulatory organization, or consulting firm. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact. Take the next step in your career, apply for this role at Citi today.,