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Associate

Advance Career Solutions

1 - 6 years

|

1 - 6 Lacs

New Delhi Gurugram Delhi / NCR

Posted:9 hours ago| Platform:

Apply

Skills Required

Escalations Escalation Management Customer Service Non Voice Process Query Resolution Email Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position

Location

Shift -

Qualification -

Experience -

Preferred Industry -

Job Responsibilities:

Responsible for personally managing the high level of escalations to the CEO, MD, legal, DGCA portals and other management leaders.
Responsible for delivering the key customer KPIs & high level of customer satisfaction.
Maintain a thorough understanding of products, services, and company policies to provide accurate and consistent responses to customer inquiries.
Analyze email response data and performance metrics to identify areas for improvement and implement appropriate measures.
Assist in developing and updating email templates, guidelines, and knowledge base articles to ensure accurate and consistent responses.
Stay updated on industry trends and best practices in email support and customer service, incorporating them into team processes.
People-person who fosters a positive and collaborative work environment.
Excellent communication skills (Verbal & Written).

nivedita@acsconsultants.in

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