Opening For Call Center Manager

6 - 10 years

9 - 11 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB OPPORTUNITY AT MAHARSHTRA CYBER DEPARTMENT

OPENING FOR CALL CENTER MANAGER

Experience & Salary

6 to 10 years

Between -10 to 11 lpa

Qualification

Work environment

Language proficiency

Job Description

  • Call Quality Analysis
  • Resource Management
  • Escalation Management
  • SLA Management
  • Roaster management
  • Basic Cyber Security knowledge, telecom, value systems.
  • Good comm skills is must & Presentable
  • Incident Response Coordination
  • Incident Documentation and Reporting
  • Coordination with Cyber Security Cell
  • Strong analytical and problem-solving abilities

Interested candidates share cvs 7977839212 or email nikhil.n@aforeserve.co.in

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