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Kotak Life Insurance
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Operations Team Leader-OPS-CMS Operations

Operations Team Leader-OPS-CMS Operations

Kotak Life Insurance

3 - 8 years

3 - 5 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

data center management upi center management api rtgs new projects operations management liaising team management software testing customer service team handling payments manual testing accounting escalation management team leading pos neft mis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kotak Mahindra Bank
Department Cash Management Services Level M5

Operations Management:

Market knowledge of Payment Products and applicable regulatory guidelines.

Product knowledge of NEFT, RTGS, Internal Transfers, IMPS

Processing of offline files through Different systems

Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS

Understanding of settlement process and reconciliation

End to end control checks during processing

Efficiently and diligently doing recon of Pool accounts

Publishing recon and other daily MIS to Senior Management

Liaising with IT, BSG teams for system issues

Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.

Activities to be done as per the process defined maker checker to be followed and no exception to be taken.

Ensures effective customer service through timely delivery and efficient escalation management.

Following all set process and deviations if any are having requisite approvals.

Technical competencies in banking applications EgPayment Products, Finacle, MS Office

Key Responsibilities:

Should have good understanding of Cash Management Services business.

Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products.

Market knowledge of BBPS, UPI , API and payment gateway products.

End to end understanding of the regulatory guidelines, various payment flows & reconciliations.

Should able to handle new system requirements & UAT etc.

Should have strong analytical skills & problem-solving ability.

Engaging and envisaging in ideas for new projects /process /system rollouts, automation etc.

Ability to manage team

Qualification Graduate / Post-Graduate

Detail oriented and ability to multi-task

Good Interpersonal skills and ability to work in teams

Excellent Communication Skills

Proficiency in MS-Office

Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

6-9 yrs of work experience.

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Operations Team Leader-OPS-CMS Operations