462 Center Management Jobs

We are seeking a dynamic and result-oriented Centre Managers to lead and manage one of our key training centers. You will be responsible for driving enrolments, managing operations, building partnerships, and ensuring high standards in training delivery and placements. Role & responsibilities: Centre Performance & Growth Achieve monthly targets for lead generation, enrolments, batch starts, and placements. Ensure 85% batch starts as per AOP and achieve 90% trainer utilization. Maintain a consistent walk-in rate (minimum 10/day) and a referral admission rate of 20%. Lead Generation & Marketing Plan and execute local marketing activities: kiosks, banners, pamphlets, and community outreach. Build local sourcing partnerships (NGOs, colleges, institutions) generating minimum 5 enrollments/month per partner. Conduct regular seminars, job fairs, and brand-building events. Partnerships & Stakeholder Engagement Collaborate with colleges (90% coverage within a 30km radius) for student sourcing. Engage with business partners and employers to create job opportunities for learners. Ensure partner compliance and timely performance reporting. Learner Support & Training Oversight Monitor training progress, reduce dropouts, and support placement readiness. Motivate learners to accept fresher roles and build long-term careers. Deliver a high-quality training environment and ensure customer satisfaction. Operational Excellence Lead centre operations, manage teams, and drive performance improvement. Oversee infrastructure upkeep, safety, and timely maintenance. Analyze performance data and take proactive actions to improve KPIs. Preferred candidate profile: Graduate/Postgraduate with 36 years of experience in Centre Management, Sales, Operations, or Education Management. Proven leadership in managing teams, hitting targets, and driving field marketing initiatives. Strong communication, collaboration, and stakeholder management skills. Data-driven, result-oriented, and passionate about youth empowerment and training. Why Join EduBridge? EduBridge is one of Indias leading workforce development platforms, focused on upskilling youth and connecting them to career opportunities through high-impact training and placement support. Join us in our mission to skill India and change lives! Be a part of a rapidly growing EdTech company that's creating real social impact. Opportunities for fast-tracked career growth (Cluster Manager, Operations Manager). Work with passionate professionals in a value-driven, learner-first culture. Growth Path: Centre Manager Cluster Manager GM Academies / Operations Manager Apply Now! Take the next step in your career with EduBridge. Apply today and be a part of India's skilling revolution!

Jitm Skills is looking for Centre Manager to join our dynamic team and embark on a rewarding career journey Must have good experience in managing End-to-End Centre operations Need to manage the sales and operations of the center Address the grievances of customers and take actions to ensure that they are fully satisfied Smooth administration of center operations, target achievement of enrollment at center level, supervision of center staff and ensuring adherence to their responsibilities, implementation of local level marketing plan and generating queries Experience in handling customers with excellent communication skills and passion to interact MBA/B.Tech/BE/MCA/Graduates with 2 to 5 years of exp. in Skill / Placement Sectors

We are seeking a dynamic and result-oriented Centre Managers to lead and manage one of our key training centers. You will be responsible for driving enrolments, managing operations, building partnerships, and ensuring high standards in training delivery and placements. Role & responsibilities: Centre Performance & Growth Achieve monthly targets for lead generation, enrolments, batch starts, and placements. Ensure 85% batch starts as per AOP and achieve 90% trainer utilization. Maintain a consistent walk-in rate (minimum 10/day) and a referral admission rate of 20%. Lead Generation & Marketing Plan and execute local marketing activities: kiosks, banners, pamphlets, and community outreach. Build local sourcing partnerships (NGOs, colleges, institutions) generating minimum 5 enrollments/month per partner. Conduct regular seminars, job fairs, and brand-building events. Partnerships & Stakeholder Engagement Collaborate with colleges (90% coverage within a 30km radius) for student sourcing. Engage with business partners and employers to create job opportunities for learners. Ensure partner compliance and timely performance reporting. Learner Support & Training Oversight Monitor training progress, reduce dropouts, and support placement readiness. Motivate learners to accept fresher roles and build long-term careers. Deliver a high-quality training environment and ensure customer satisfaction. Operational Excellence Lead centre operations, manage teams, and drive performance improvement. Oversee infrastructure upkeep, safety, and timely maintenance. Analyze performance data and take proactive actions to improve KPIs. Preferred candidate profile: Graduate/Postgraduate with 36 years of experience in Centre Management, Sales, Operations, or Education Management. Proven leadership in managing teams, hitting targets, and driving field marketing initiatives. Strong communication, collaboration, and stakeholder management skills. Data-driven, result-oriented, and passionate about youth empowerment and training. Why Join EduBridge? EduBridge is one of Indias leading workforce development platforms, focused on upskilling youth and connecting them to career opportunities through high-impact training and placement support. Join us in our mission to skill India and change lives! Be a part of a rapidly growing EdTech company that's creating real social impact. Opportunities for fast-tracked career growth (Cluster Manager, Operations Manager). Work with passionate professionals in a value-driven, learner-first culture. Growth Path: Centre Manager Cluster Manager GM Academies / Operations Manager Apply Now! Take the next step in your career with EduBridge. Apply today and be a part of India's skilling revolution!

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Location : Gurgaon (DLF Phase 5), Noida (Sector 16 & 62) & Mumbai (Powai) Preference : - Healthcare/Hospitality/ Retail & Aviation Industry About the Role: Ipsaa means a wish in Sanskritreflecting every parent’s desire to nurture the magic within their child. As India’s largest and most trusted preschool and daycare chain, we provide quality care and learning for children aged 4 months to 12 years.We are looking for a Centre Head to lead our daycare and preschool operations. Ideal candidates will have customer service & team handling experience in hospitality, healthcare, or retail , with a passion for delivering exceptional service and creating a warm, safe environment for children. Key Responsibilities:Operations & Administration Oversee daily functioning of the centre ensuring high standards of hygiene, safety, and child care. Implement SOPs Manage inventory, housekeeping, and facility upkeep. Team Leadership Lead, train, and motivate teaching and non-teaching staff. Conduct regular performance reviews and ensure continuous staff development. Foster a collaborative, service-oriented team culture. Admissions & Parent Engagement Drive enrollment through converting walk in parent, local marketing, parent tours, and relationship building. Address parent concerns with empathy and professionalism. Ensure Daily updates & weekly updates being sent to Parents Organize parent-teacher meetings, feedback sessions, and centre events. Financial Oversight Manage budgets, fee collection, and cost control measures. Coordinate with finance/admin teams for accurate reporting. Curriculum & Learning Environment Ensure effective implementation of age-appropriate curriculum in collaboration with academic coordinators. Monitor classroom practices and child engagement quality. Candidate Profile: Qualifications: Graduate/Postgraduate in any discipline. Certification or training in early childhood education (preferred but not mandatory). Experience: 5 to 6 years in hospitality, hospital administration, or retail operations Experience managing customer-facing teams and service delivery excellence. Skills: Strong leadership and people management skills. Excellent communication and interpersonal abilities. Problem-solving, multitasking, and organizational skills. Empathy and passion for working with children and parents. What We Offer: A nurturing and growth-driven work culture. Competitive salary Opportunities for professional development

Responsibilities: Manage center operations: admissions, sales, edtech implementation. Lead team performance: recruitment, training, retention. Drive revenue growth: strategic planning, marketing initiatives. Annual bonus

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level:Level 9-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience:5-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channelsDesign and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 1-2 years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short-term forecasting models Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Assist in generating and updating mid-term and short-term volume forecasts using historical data, trend analysis, and business inputs Develop, maintain, and continuously improve forecasting models (volume, workload, and shrinkage) using historical data, trends, and predictive analytics. Analyze daily, weekly, and monthly patterns to support dynamic staffing recommendations and capacity planning. Forecast mid to short term visit demand and job times for field mobility workforce, using historical propensities and commercial drivers. Forecast mid to short term contact demand and call handling time (AHT) for service contact center, using historical propensities and commercial drivers Collaborate with internal teams (Operations, WFM Scheduling, HR, and Finance) to gather relevant business intelligence (e.g., marketing campaigns, seasonality, product launches). Create scenario planning models to simulate and present impacts of potential business changes or disruptions. Communicate forecasts and insights to stakeholders through clear visualizations, reports, and presentations. Monitor actual performance against forecasts, perform variance analyses, and refine forecasting methods accordingly Python (Programming Language)1-2 years of experience in workforce management forecasting, preferably in a contact center or service operations environment. Proficient in Microsoft Excel (including pivot tables, formulas, and charts). Basic knowledge of data analysis tools such as SQL, R, Python, or Excel-based VBA is an asset. Experience with WFM software like NICE IEX will be an added advantage Basic understanding of forecasting methodologies (time series, regression, weighted average) Real sense of ownership and accountability to deliver against plan. Exceptional analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Proficiency in basic arithmetic and statistical concepts Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong attention to detail and accuracy in data handling. Solid problem-solving skills with a curious, data-driven mindset Demonstrated ability to manage multiple priorities and deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Work closely with the Capacity planning team and communicate the changes in demand proactively to be baked in the capacity planning team. Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Review, validate and ensure timely delivery and accuracy of schedules prepared by scheduling Analysts Responsible for developing and ensuring integrity and consistency of scheduling processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals. Ability to extract, manipulate and present data from IEX application /manual platform. Ability to maximize benefits from WFM application (IEX) by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to scheduling analysts. Create process maps, standard working instructions for the areas they are responsible for. 3+years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Must demonstrate sound arithmetic, analytical and problem-solving skills. Ability to work with minimal supervision and support Operational requirements and objectives. Ability to adapt to workload and multitask with attention to detail in a dynamic environment. Excellent people and client management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Effectively manage relationships with clients, operations and own teams, to the highest level of integrity and professionalism. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Ability to conduct a full root cause analysis on live week performance with the ability to turn findings into a robust improvement plan. Train and coach scheduling Analysts on scheduling concepts and to be able to execute scheduling techniques that would assist Operations in meeting KPI. Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements Optimize schedule allocations to1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy.Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements 1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving. Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Optimize schedule allocations to meet interval level forecasts Ensure timely handling of exception requests and changes Monitor data on timeliness of frontline colleagues and adherence to schedules to optimize future schedules Administer shift bids across multiple sites and clients/lines of business through WFM tool Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Roles and Responsibilities Hiring For Customer Service-Fresher Experience To handle all Inbound/Outbound calls in a prompt and courteous manner in line with company standards. Work with team spirit to achieve a common goal i.e. customer satisfaction. Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization. Should willingly take up any project assigned by the call center manager or management team. Desired Candidate Profile Fresher or Experience all would be eligible for this profile. Good communication skills required no MTI. Qualification- Graduate/UG both are eligible Immediate Joining Shift will be rotational and rotational week-off (For females rotational day shift) Perks and Benefits WhatsApp number 9781021114 No Fees Call 9988350971 9988353971 7508062612 01725000971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Responsibilities: * Manage center operations: admissions, counseling, marketing. * Oversee employee management & office admin. * Report on academic performance & batch planning. * Coordinate educational sales & student support. Sales incentives

Zectagon Technologies is looking for UI/UX Design to join our dynamic team and embark on a rewarding career journeyA UX Designer is responsible for designing and improving the user experience of digital products and services. They conduct user research, create wireframes and prototypes, and evaluate the usability of products. The key responsibilities of a UX Designer are:1.Conducting user research to gather insights and inform design decisions2.Creating wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts3.Designing intuitive and user-centered interfaces that meet business and user requirements4.Evaluating the usability of products and making improvements to enhance the user experience5.Collaborating with cross-functional teams, including product managers, developers, and stakeholders6.Staying up-to-date with the latest design trends, technologies, and methodologies7.Participating in design reviews and incorporating feedback to refine designs8.Developing and maintaining design systems and style guidesThe ideal candidate should have:1.Strong experience in user-centered design, including conducting user research and prototyping2.Proficiency in design tools such as Sketch, Adobe Creative Suite, Figma, etc.3.Excellent visual design skills, with a strong portfolio demonstrating UX design work4.Good understanding of interaction design and information architecture5.Strong problem-solving and critical thinking skills6.Excellent communication and collaboration skills

Job Description: Job Requirements: Apply Now Use the Provided Altius Communication Scripts to communicate effectively with patients. Track the number of appointments booked. Assist with confirming appointments for Hispanic patients. Inform patients about Stabili-teeth Dental treatment (Complete training will be provided). Call patients from the provided list. Support offices that do not have a Spanish-speaking team member. Must be fully bilingual in Spanish (100%) and English. Call Center or Sales experience is required. Dental experience is a plus. Location : Mohali (In-person) Job Types : Full-time, Permanent Pay : ?40,000.00 - ?45,000.00 per month Benefits : Food provided, Provident Fund Schedule : Fixed shift, Monday to Friday, Night shift Supplemental Pay : Yearly bonus Education : Bachelor?s preferred, C-level certification in Spanish Experience : 1 year in Technical support, tele sales, or relevant work Language : Spanish and English (Required)

Job Summary: We are looking for a dynamic, organized, and results-driven Center Head to lead and manage the daily operations of BIT. The ideal candidate will be responsible for handling all center activities, managing lead conversion.

Role & responsibilities Identify and connect with potential leads interested in Solar, EV, Battery Storage & related Courses. Conduct persuasive discussions to convert leads into attendees for counselling sessions online or at our institute. Provide counselling sessions to prospective students, addressing their queries and guiding them on the right courses. Develop and maintain relationships with students and alumni to foster a strong community. Analyse market trends and competition to develop sales strategies that maximize enrolment. Work closely with marketing teams to align sales efforts with marketing campaigns. Generating a pool of prospects by identifying the need of up skilling depending on the student's area of interest. Helping prospective students with the detailed information about the programs offered through phone & creating a strong pipeline. Ensure to meet daily deliverables & achieve weekly/ monthly enrolment target. Achieve and exceed sales targets and revenue goals. Report on sales performance and provide recommendations for improvement. Contribute to the overall business development and growth strategy of the institute. To network with educational institutions and key decision makers. To establish and maintain the company's presence in target markets, including top schools, colleges, other educational centres. Preferred candidate profile Bachelor's degree in business, marketing, or a related field (preferred). Other Graduate with sales experience can also apply. Proven track record in sales, preferably in the education or training industry. Candidates with exp. of 3 years & above in training to be considered for senior position. Freshers can apply for junior / trainee positions. Exceptional communication and interpersonal skills. Ability to connect with and influence potential customers. Strong problem-solving and negotiation abilities. Self-motivated and result-oriented. Familiarity with digital marketing concepts and trends (preferred). Perks and benefits Competitive salary with performance-based incentives. Opportunity to work in a dynamic and growing industry. Collaborative and innovative work environment. Training and development opportunities. For Mumbai Location : (Only Candidates who are Staying in Mumbai Should Apply) No Outstation Candidates please. We Are Hiring for Own Company, there is no Visiting / Registration Charges OR Hidden Charges If you're passionate about sales and have a proven track record in sales and business development, we encourage you to apply and be part of a top training institute. Please send your CV to careers@certindia.ac .

Looking after all the operations of the school organizing school events & functions Counseling parents, enquiry handling Maintain record books & fee Updating School ERP Helping branch to achieve admission targets https://forms.gle/7TzmU6cUa5t2BGeM9

You shall be responsible for :- achieving weekly/monthly admission target of the center, delivering impactful sales presentation in nearby areas, admission process and documentation, batch formation, data management, team management & preparing MIS Required Candidate profile Excellent communication and selling skills, team player, motivator, good leader, background of advertising sales/insurance sales/pharma sales. Needs to know MS Office / Excell/PowerPoint.

Responsibilities: * Manage admissions process from inquiry to enrollment. * Provide academic guidance and career counseling. * Promote educational programs through marketing efforts. Sales incentives Performance bonus Prevention of sexual harrassment policy

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Plan and conceptualize various strategies to achieve business goal across the region aimed towards the growth in business volumes as well as profitability. Responsible for tie-ups with various universities, colleges while creating brand awareness. Required Candidate profile Male Graduate 10-14yrs exp. in Education Industry , Confident to handle senior level of responsibilities. urgent position - immediate joiner

Plan and conceptualize various strategies to achieve business goal across the region aimed towards the growth in business volumes as well as profitability. Responsible for tie-ups with various universities, colleges while creating brand awareness. Required Candidate profile Male Graduate 10-14yrs exp. in Education Industry , Confident to handle senior level of responsibilities. urgent position - immediate joiner

Centre Coordinator Primary Role and Responsibilities 1. Office Administration & Front office management 2. Student coordination and counselling 3. Coordination with parents and sharing update on weekly and monthly progress. 4. Look after for issues related to electrical, electronics (Xerox Machine) or mechanical things. 5. Look after for availability of resources like tea, coffee, water, teachers and staff evening snacks, file folders, progress report copies, books, e-books, pen tablet at least one should be available every time. 6. Check List of hard copies books, check at end of the day if books are kept in Almirah, so that we should not loose books (Train office boy for the same). 7. GST Invoice making on monthly basis. 8. Create every student Assess prep & Kiosk Account. 9. Collect and Upload school given assignments first on google drive in respective school folder and then inform about new school new assignment to concerned person who looks after to upload papers on Kiosk. 10. Check whats app group on interval of every 1 or 2 hours, read the messages properly see if message is for management or teacher. a. If it is for management write it down and try to give response by your own, if some points you need to discuss with higher management send message to higher management or make call to them and then respond accordingly b. If the message is for teacher then wait for teacher to respond at least for 1-2 hour if the message is urgent immediately make a call to teacher and ask to respond else take initiative to respond if teacher is not able to respond for any reason. 11. Monthly check and update student data in app if student leaves our classes or changed teacher. 12. Yearly check and update student data for grade, session, school (if student changed his/her school). Criteria Qualification- Graduate Experience- 2 to 4 years CTC- 20 to 25K/month Preference will be given to local candidate from Gurugram.