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BT Group
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Customer Service Advisor 2

Customer Service Advisor 2

BT Group

1 - 5 years

0 Lacs

haryana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

billing communication complaint management continuous improvement customer relationship management escalation management information management issue resolution problem solving requirements analysis stakeholder management technical support time management decision making growth mindset inclusive leadership

Work Mode

On-site

Job Type

Full Time

Job Description

The Customer Service Advisor 2 position involves assisting customers across all channels to deliver customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. You will be responsible for implementing specific Customer Service management plans, creating value-based relationships with customers, gathering customer information, performing analysis to understand customer needs, and providing insight for efficient management of customer issues. This role also includes executing work covered by existing procedures to achieve team objectives and vision, as well as implementing continuous improvement opportunities to enhance customer service team processes. Key Skills required for this role include billing, communication, complaint management, continuous improvement, customer relationship management, decision making, escalation management, growth mindset, inclusive leadership, information management, issue resolution, problem solving, requirements analysis, stakeholder management, technical support, and time management. Our leadership standards focus on leading inclusively and safely, owning outcomes that benefit the broader organisation, delivering for the customer by executing brilliantly on clear priorities, demonstrating a strong commercial focus, embracing a growth mindset, and building diverse future-ready teams for individual and organizational growth.,

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BT Group

Telecommunications

London Ipswich

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Customer Service Advisor 2