949 Escalation Management Jobs - Page 13

About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

About The Role J ob Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

The Analyst role involves conducting periodic reviews to comply with client policies for Know Your Customer (KYC) requirements. You will be responsible for meeting productivity and quality targets, managing your own workload, and incorporating feedback from approvers. Your main tasks will include performing corporate renewal reviews, understanding client policies and procedures, and ensuring compliance with documentation requirements for different corporate structures in the KYC context. You will need to have a deep understanding of corporate structures, such as privately owned or public companies, trusts, and partnerships. Additionally, you will be expected to proactively review and follow up on referrals and queries, escalating to Subject Matter Coaches or the client when necessary. Managing your caseload efficiently and making decisions to maintain business objectives will be crucial in this role. Another important aspect of the role involves sourcing data from various systems and accurately transferring it to the primary system. Overall, the Analyst position requires a high level of attention to detail, strong knowledge of KYC processes, and the ability to work independently while adhering to client policies and standards.,

Key Responsibilities: 1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

The Service Delivery Manager plays a crucial role in running efficient and effectively managed services to meet customer-agreed service levels, ensuring continuous process performance, and optimizing delivery resources. Responsibilities include overseeing Operations Delivery of the account, translating Contractual SLA and KPIs into OLAs to meet targets, acting as the point of contact for all escalations related to Incidence, Problem, and Change Management, leading internal and regional management escalations as per the contract, identifying service issues and driving improvements through service delivery teams, managing Escalation Management according to contractual terms, and being accountable for managing customer contractual maintenance commitments and associated reporting of service delivery performance in terms of quality and cost. Additionally, the role involves ensuring evaluation and delivery of new services into the network, motivating and enhancing delivery teams for network performance, change management, new business opportunity identification, and end-to-end lessons learned, communicating new feature releases effectively, and fostering relationships while ensuring compliance with local health & safety policy. Key Skills And Experience: - Requires 9+ years of extensive experience or a graduate/postgraduate equivalent degree - Experience in delivering services of large-scale MS operations, with 5+ years in a customer-facing role - Proficiency in Process and Automation for sustained operations - Broad knowledge across multiple technologies (e.g., 2/3/4G/5G, Tx, Core, Cloud, etc.) - Experience in an Operations Delivery role in wholesale business on a major telecommunications operator is an advantage - Business Performance Oriented with experience in negotiating KPIs and penalties - ITIL knowledge with a focus on Incident, Change, Problem, and Performance Management About Us: Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Joining Nokia means having a positive impact on people's lives and contributing to a more productive, sustainable, and inclusive world. The company values an inclusive way of working, encouraging new ideas, risk-taking, and authenticity in the workplace. What we offer: Nokia provides continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where individuals thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer. About The Team: As Nokia's growth engine, the team focuses on creating value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. The team comprises dreamers, doers, and disruptors who push the limits from impossible to possible.,

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

Transportation Financial Systems (TFS) team is looking for a talented and highly motivated Sr. Technical Program Manager (TPM) who enjoy solving challenging and complex business problems at Amazon scale. : The right candidate will possess a strong program management background, has experience leading large projects, and has a we'll-rounded technical background in current technologies. As a Sr. Technical Program Manager, your responsibilities will include writing specifications, driving project schedules from design to release, stakeholder management and managing the production launch. You will act as a Single Threaded Owner (STO) to lead and coordinate the design and implementation efforts, coordinating across multiple engineering teams to develop scalable solutions. You will work directly with customers, disambiguate the requirements, anticipate bottlenecks and risks, make trade-offs, provide escalation management and balance the business needs versus technical constraints. You must be able to thrive and succeed in an entrepreneurial environment, destroy limits to scale, and not be hindered by ambiguity or competing priorities. This means you are able to develop and drive high-level strategic initiatives while rolling up your sleeves to get the job done. This role will require high judgement on how we can deliver for customers in both the shortand long-term. A day in the life TFS has over 200+ engineers, and 20+ product & program managers. Each TPM is responsible for delivering large to medium programs; working closely with clients and product, building transformation roadmaps to deliver long term benefits for our customers. About the Team: Transportation Financial Systems (TFS) platform owns the technology components that perform the financial activities for Amazon s transportation business. TFS systems are used across all Amazon s transportation programs and retail expansion to new geographies. The platform provide financial document creation & management, expense auditing, accounting, payments and cost allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from financial world and financial complexities from logistics world. You will be part of one of the largest tech and program team with ~200 engineering organization with great growth and lateral opportunity. A day in the life TFS has over 200+ engineers, and 20+ product & program managers. Each TPM is responsible for delivering large to medium programs; working closely with clients and product, building transformation roadmaps to deliver long term benefits for our customers. About the team Transportation Financial Systems (TFS) platform owns the technology components that perform the financial activities for Amazon s transportation business. TFS systems are used across all Amazon s transportation programs and retail expansion to new geographies. The platform provide financial document creation & management, expense auditing, accounting, payments and cost allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from financial world and financial complexities from logistics world. You will be part of one of the largest tech and program team with ~200 engineering organization with great growth and lateral opportunity. 5+ years of technical product or program management experience 7+ years of working directly with engineering teams experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Process chargebacks for both consumer and unauthorized disputes, ensuring accurate and efficient resolution. Manage tickets and incidents promptly, escalating to senior stakeholders when necessary. Collaborate with Fraud Prevention, AFC (Anti-Financial Crime), and relevant teams to achieve team KPIs and objectives. Effectively handle customer escalations, providing optimal and sustainable solutions. Wed love to see Depending on your level of experience, your responsibilities and scope of role will range. We don t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let s figure together out how you can contribute to our team. At least 2 years of experience in a banking environment (Strongly preferable on the card-issuing side), with proven hands-on experience in processing chargebacks and managing dispute resolution workflows. Professional working proficiency in English, Having German is plus. Good understanding and knowledge of card transactions, card scheme operations, and chargeback processes. Ability to identify fraud patterns in card transactions. Preference for those who have worked in European payment schemes ( Esp Visa and MasterCard.) and PSD2 regulations. Strong analytical skills; experience with SQL is a plus. Excellent time management, problem-solving, decision-making, and communication skills. Proactive approach to conflict resolution and escalation management. Benefits Group Medical Coverage Personal Accidental policy Flexible Work hours Hybrid Work Model Ideal Absence Management Policy

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Ability to work under pressure to meet tight deadlines while maintaining attention to detail. Proficiency in solving queries related to products/services offered by the company.

The Small and Medium Business (SMB) KYC Ops team operates as an AML/KYC support and control function within the ISG O&T group at Citi, with the primary responsibility of conducting due diligence and approving the KYC Record and associated documentation in collaboration with Relationship Management and Compliance. As part of the Citi AML/KYC policy, due diligence is mandatory for all Citi customers, both new and existing. This due diligence process involves documenting information on the Customer Acquisition Due Diligence form, also known as the KYC Record, which provides a comprehensive overview of the customer's KYC profile. The role of a KYC Checker involves reviewing the KYC records submitted by KYC makers to ensure accuracy and compliance with the Global KYC policy and local regulations. Key Responsibilities: Organizational: - Assist Operations Head, Team Lead, and case managers in completing KYC records. - Support Ops Manager in conducting performance appraisals for junior staff and identifying their developmental needs. - Develop coverage and succession plans for scenarios such as absence or vacations. - Provide ongoing support to SMB KYC Ops colleagues, Relationship Managers (RMs), and Sales Assistants regarding KYC-related inquiries. Operational: - Execute and ensure the quality control of assigned KYC Records within the defined SLA. - Review all assigned KYC records, document rejection reasons accurately, and meet with Case Managers daily to discuss work in progress and provide feedback for improvement. - Act as an expediter for escalating issues within the organization and ensure timely service delivery to relationship/coverage teams. - Serve as a country coordinator or actively participate in country coordination activities related to KYC matters. - Monitor the workflow database daily, resolve performance or quality issues in KYC records, and escalate where necessary. - Conduct calibration sessions for standardizing knowledge across SCMs and implement feedback for continuous improvement. - Maintain post-execution quality review and ensure the accuracy of the KYC workflow tool at all times. Communication / Reporting: - Manage upward communication, provide updates, escalate issues, and track time logs daily. - Monitor operational metrics for management reporting and ensure accurate time tracking in the system. Knowledge/Experience: - 4-5 years of work experience with a basic understanding of banking practices, corporate policies, and compliance requirements. - Proficiency in English and good PC skills. - Ability to work under pressure, attention to detail, and commitment to process improvement. - ACAMS certification and language proficiency in Spanish, Dutch, French, German, Portuguese, or Greek are advantageous. Qualifications: - University degree in Business/Finance, Math, Economics, Engineering, Optimization, or Law. Skills: - Independent work ability, organizational skills, and intermediate technical proficiency. - Strong analytical, time management, and communication skills. - Collaboration with internal stakeholders and partners for process enhancements. - Effective process management, ability to work under pressure, and adapt to changing environments. Citi is an equal opportunity and affirmative action employer, promoting diversity and inclusion in the workplace.,

As the Lead Operations Mobility, Compensation & Benefits at dsm-firmenich, located in Hyderabad, your role is pivotal in overseeing a wide range of tasks related to global mobility, compensation, and benefits. Your primary responsibility is to streamline HR service delivery processes for various regions and ensure seamless operations. Your key responsibilities include managing global mobility processes such as international assignments, relocations, and expatriate management while ensuring compliance with policies and regulations. You will also be responsible for overseeing compensation and benefits programs, conducting data validation, benchmarking against industry standards like MERCER, and performing annual salary reviews. Analyzing HR data to identify trends, creating reporting dashboards, and providing strategic insights for decision-making in compensation, mobility, and benefits will also be part of your duties. Moreover, you will lead and mentor a team, conducting regular meetings, providing training, and fostering a collaborative work environment to achieve team goals. Serving as the primary contact for complex HR escalations, resolving issues effectively, and guiding team members through challenging situations are also essential aspects of your role. Additionally, you will develop and manage budgets for merit increases and long-term incentive programs, supporting the execution of the annual compensation cycle. To qualify for this position, you should have extensive experience in managing global mobility programs, a deep understanding of international assignment policies, immigration requirements, and relocation processes. Demonstrated expertise in compensation and benefits administration, including data analysis, benchmarking studies, and report creation, is required. Strong analytical skills, proficiency in HR systems and tools, and the ability to build and maintain relationships with diverse stakeholders are also essential. Furthermore, you should possess experience in leading high-performing teams, coaching, mentoring, and creating a positive work environment. Excellent problem-solving skills, escalation management abilities, and a degree in HR or related field are preferred qualifications for this role. At dsm-firmenich, you will have the opportunity to manage global HR programs with significant impact, collaborate with diverse teams in an international work environment, access advanced HR systems and tools, and contribute to strategic HR initiatives. The company fosters a supportive and collaborative work environment that encourages professional growth and development through coaching and mentorship. If you are interested in this position, please apply online via the career portal by uploading your resume in English. For further information, you can contact Panchsheel Maske, Talent Acquisition Partner at panchsheel.maske@dsm-firmenich.com. At dsm-firmenich, we are committed to equal opportunities and strive to create an inclusive workplace where everyone can thrive.,

As a dedicated and proactive Finance and Operations Specialist, you will be joining our media team to act as a liaison between media heads, clients, and the central finance and operations team. Your primary responsibilities will include streamlining financial processes, ensuring timely invoicing, managing cash flow, and enhancing overall operational efficiency within the media department. You will be responsible for timely invoicing by ensuring prompt and accurate raising of invoices for all media campaigns, aligning with client agreements and company policies. Collaborating with the media team to verify campaign details and expenditures before invoicing will be essential for invoice reconciliation. Managing cash flow will require you to prepare and manage cash flow statements for the media team, providing insights into financial health and liquidity. Identifying potential cash flow gaps and implementing strategies to mitigate financial risks will be crucial for risk mitigation. Acquiring necessary Purchase Orders from clients prior to campaign initiation and ensuring all financial commitments are documented will be part of your PO acquisition and compliance responsibilities. You will also need to maintain organized records of POs, contracts, and related financial documents while ensuring policy adherence and compliance with company policies and regulatory requirements. Your financial reporting and analysis tasks will involve preparing detailed reports on media spends by team and department on a regular basis, analyzing actual spends versus budgeted amounts, and developing and monitoring key financial and operational metrics to assess performance. Additionally, you will be required to prepare annual budgets, update forecasts, and identify areas for cost savings without compromising service quality. Client relationship management, cross-functional collaboration, systems and process enhancement, compliance and audit, as well as exception handling and issue resolution will be integral parts of your role. Collaborating with the central finance and operations team, media heads, and implementing process improvements, automation, and standard operating procedures will be key aspects of your responsibilities. To qualify for this position, you should have a Bachelor's degree in Finance, Accounting, Business Administration, or a related field, along with a minimum of 2-3 years of experience in finance or operations roles, preferably within the media, advertising, or digital marketing industries. Proficiency in financial management software, ERP systems, Microsoft Excel, and soft skills such as excellent communication, problem-solving abilities, attention to detail, and proactive mindset will be essential for success in this role.,

You will be working at Qualcomm India Private Limited in the Information Technology Group, specifically in the Systems Analysis team. In this role, you will need to operate during US hours, supporting Qualcomm IT with your expertise in the ALM Space (Application Lifecycle Management). Your responsibilities will include customer requirements gathering, supporting releases, handling customer requests, initial triage and troubleshooting of application issues, conducting training sessions and documentation, and following agile Scrum Methodology. You will be troubleshooting specific applications and tools, requiring excellent oral and written communication skills. Experience in configuring and administering bug tracking and project management tools such as JIRA, Fisheye/Crucible, and Confluence is essential, along with system analysis experience. You should have 8 to 12 years of relevant experience, with the ability to multitask, balance priorities, and follow up promptly. Collaboration with customers and internal stakeholders to achieve common objectives is vital. Identifying and driving continuous improvement on technology solutions, as well as escalating critical issues and driving efficiency improvement initiatives, will be part of your role. You must possess the skills to influence internal stakeholders to adopt best practices, work independently and in a team environment, and make sound decisions. Qualcomm is an equal opportunity employer and is committed to providing reasonable accommodations for individuals with disabilities during the application/hiring process. If you have a disability and require assistance, you can contact Qualcomm via email or phone to request accommodations. Qualcomm expects all employees to adhere to applicable policies and procedures, including security requirements for protecting confidential information. Qualifications for this position include 4+ years of IT-relevant work experience with a Bachelor's degree or 6+ years of IT-relevant work experience without a Bachelor's degree. If you are passionate about working in a structured and performance-based environment, possess high ethical standards, and have good knowledge of industry tools, this role at Qualcomm may be the right fit for you.,

Role & responsibilities Resolve complaints / escalations received through Emails on Nodal Desk Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile

Role & responsibilities Resolve complaints / escalations received through Emails on CEO & CSH Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile Desired Characteristics: Excellent, professional phone and communication skills interpersonal, verbal, and written with the goal of influencing outcomes. • Must be able to build positive, productive relationships with customers and team members. • Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. • Strong organization, time management, and multi-tasking skills. • Self-starter with ability to work independently

Must have 2 Years of on paper experience as a Ops Manager 8 Years of Relevant experience in Customer support/Technical Support Pune/Bangalore CTC- 16 LPA 5 Days working Night shifts 2 Way cabs WFO Graduates Contact- 9509529566

Roles & Responsibilities - Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

We are looking for talented [Senior Manager] for India marketplace to lead as a single threaded leader to drive new seller acquisition and success charter through scaled channels. You will be responsible to establish mechanisms to drive critical business metrics in collaboration with the wider team and partner/ stakeholder teams across India business. Amazon strives to be Earths most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon s ecosystem to deliver on our vision of offering the Earth s largest selection and lowest prices. As a [Senior Manager], you will lead a team of program managers and operations. You will be responsible for defining and executing the strategy to acquire new sellers at scale and enable their success on the marketplace. This will require developing deep insights based on market research, benchmarking, and analysis of past and current trends in a fast-paced business environment. You will work closely with the wider team within IN Stores and WW Partner teams to drive alignment on the defined strategy and initiatives. Key responsibilities include: Identify and analyze data on frequent basis to isolate issues, drive improvements, and prioritize competing program opportunities Set up performance mechanisms, track performance, and manage through obstacles to achieve your objectives Communicating performance, articulating root-cause analysis and linking to specific improvement areas Anticipate bottlenecks, provide escalation management, make tradeoffs and balance competing priorities across stakeholders Drive adoption of internal mechanism and seller-facing tools that drive long-term benefit Gain support for your strategy from stakeholders by writing narratives and influencing peers and senior leadership Experience analyzing data and best practices to assess performance drivers Experience leading stakeholder engagements and presentations with senior and international leaders Experience managing teams Experience improving and creating new processes and structure to achieve goals MBA MBA from top tier universities Passionate about people and customers; you believe that a service can only be as good as its customers believe it to be Data driven with the proficiency to make the right decisions in a complex fast changing environment Experience in dealing with ambiguity and independently determining the charter of the area assigned Experience in a results-oriented environment with cross functional interactions. Strong analytical, mediation and problem resolution skills. Experience with e-commerce, retail or process operations would be an advantage Exposure to data reporting tools like SQL

Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics. Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions. Participating in the coordination of vendors journey with Amazon, contributing to set expectations and facilitating discussion using a preset agenda. Acting as one point of contact and trainer for offshore team members and local teams, you will identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner. Proactively scoping, participating in and delivering small local scale projects. You will define clear briefs and roadmaps, setting the expectations of stakeholders effectively. You will support projects with future EU rollout/constraints in mind. Auditing and supporting quality/efficiency of service processes, analyzing and fixing root cause. Serve as an innovative center of excellence, working on catalogue pilots and testing new initiatives. Providing value-added recommendations to enhance systems and programs. Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritization and judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective action. Communicating and collaborating effectively with EU peers and management. Sharing knowledge with others (both verbally and in writing), within and outside your team. Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary. 2+ years of program or project management experience Experience using data to influence business decisions Knowledge of SQL and Advanced Excel (Array and Statistical formulas) Knowledge of basic and systematic approaches to manage projects/programs Experience back office operations, escalation management and troubleshooting environments