Manage tickets and incidents promptly, escalating to senior stakeholders when necessary.
Collaborate with Fraud Prevention, AFC (Anti-Financial Crime), and relevant teams to achieve team KPIs and objectives.
Effectively handle customer escalations, providing optimal and sustainable solutions.

Wed love to see

Depending on your level of experience, your responsibilities and scope of role will range. We don t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let s figure together out how you can contribute to our team.

At least 2 years of experience in a banking environment (Strongly preferable on the card-issuing side), with proven hands-on experience in processing chargebacks and managing dispute resolution workflows.
Professional working proficiency in English, Having German is plus.
Good understanding and knowledge of card transactions, card scheme operations, and chargeback processes.
Ability to identify fraud patterns in card transactions.
Preference for those who have worked in European payment schemes ( Esp Visa and MasterCard.) and PSD2 regulations.
Strong analytical skills; experience with SQL is a plus.
Excellent time management, problem-solving, decision-making, and communication skills.
Proactive approach to conflict resolution and escalation management.

Benefits

Group Medical Coverage
Personal Accidental policy
Flexible Work hours
Hybrid Work Model
Ideal Absence Management Policy

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Card Operations Analyst