949 Escalation Management Jobs - Page 17

Position Summary This position will serve as a key member of the Insurance/Finance Team and Will be reporting to the Service Delivery Manager. Primary Responsibilities 1) The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools. 2) This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level. 3) The ability to motivate, instill accountability and achieve results. 4) Effectiveness of a team of Process Associates. 5) Prepare MIS reports. 6) Interact with Customers and manage their queries. 7) This position will require providing day-to-day coordination on the activities of the team. 8) Attending and responding to written/electronic correspondence. 9) Candidate should have been in a Team Lead role, on papers for at least 1year 10) Should have exposure to handling 10+ FTEs Additional Responsibilities 1. Positive attitude and should be flexible to work in dynamic environment. 2. Ability to generate process improvement ideas through Kaizen and projects. 3. Enhances organization reputation by taking ownership and accountability. V. Skills and Competencies 1) This position will require an individual who has a previous and demonstrated ability of success in - Proven people management skills - Service delivery 2) Good academic record (50% or above). 3) Excellent communication skills (Verbal and Written). 4) Strong analytical skills Minimum Qualifications Education Major 1) Graduate/Post Graduate (Preferably Commerce). Degree Bachelor Master Licenses/Certificates Work Experience 1) Minimum 4 years of post qualification experience in BPO/KPO industry. (Insurance Domain) 2) Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL Remuneration, Perks and Stocks (as applicable) 1. Package range from lac per annum to lac per annum 2. Performance based incentives 3. Night shift allowances 4. Joining bonus

Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What youll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision. 2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure. 5. Participates in the continuous improvement activities to improve the customer service team processes. The skills youll need Complaint Management Information Management Communication Requirements Analysis Continuous Improvement Issue Resolution Problem Solving Billing Time Management Customer Relationship Management Escalation Management Technical Support Decision Making Growth Mindset Stakeholder Management Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

Title:- Chief Manager Department:- Group Operations Location:- Goregaon East IT Park Key Responsibilities: Managing all high profile clients for their queries and complains Coordinating with internal teams for timely resolution of all queries. Analyzing all queries for their TATs and resolutions. Handling complains of Relationship Managers and clients as well received via e-mails and calls. Arranging Con calls meetings with internal /external stakeholders to discuss issues and to smooth internal process coordination. IRDAI / Escalation Management / MIS. PHPC preparation and submission to the management Ensures all employees receive the appropriate training and education Ensures Staffing, planning, and people management Attends performance reviews with Sr Management. Close coordination with Project teams and IT on system enhancement, product launches and process improvements. Budget preparation for the process Experience:- 8-13 Years, Team Handling Experience is must

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The skills youll need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The skills youll need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What youll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The skills youll need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management

Role & responsibilities Looking for candidates having experience into escalations management. Should be from non voice process. Preferred candidate profile

6+ years of experience in Customer Account Management and Growth, Service and support. Understanding about ERP/CRM software Saas, Cloud software is important. Expert in handling customer queries, complaints, Wishlist.

Greetings from KVC CONSULTANTS LTD Job description Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing NOTE:- Need immediate joiners Minimum 2 Years exp req in the same domain . KVC CONSULTANTS NO PLACEMENT CHARGES

Order Management Team Lead Skill-Order Management,Order Fulfillment,Order Lifecycle,Team Handling,Team Lead,SAP,Sales Order,SCM Exp-5+ Yrs Exp (2Yr On Paper as TL) PKG Upto-10.5LPA Loc-BLR NP-Imm-30Days Rashi -9027310680 rashibimaginators@gmail.com Required Candidate profile 2Yrs On Paper Team Lead Mandatory Skill-Order Management, Order Fulfillment,Order To Cash, Order Lifecycle, Escalation,Performance Management,Team Handling, Team Lead,Stakeholder,SAP, Supply Chain,ERP

Role & responsibilities 1. Handle Zone wise Service restorations. 2. Ensure safe work environment and adherence to safety norms. 3. Adherence and maintenance of 100 % quality service restoration 4. Handling Vendors, Machine and Material 5. Responsible to ensure customer uptime for his Zone 6. Responsible for tracking Network Engineers for desired productivity 7. Conducting Reviews on service levels with Network Engineers 8. Tracking of material consumption through CRM 9. Handling escalations related to Fault repair 10. Tracking of Nodal, Wrong ticket escalations 11. Coordinates with Store In charge for material 12. Take update on the pending tickets with Engineers Preferred candidate profile Minimum 3 years of total work experience, relevant experience in ISP preferred Hands-on experience in handling teams with stipulated service levels. Excellent communication skills Should possess strong technology awareness

Order Management Team Lead Skill-Order Management,Order Fulfillment,Order Lifecycle,Team Handling,Team Lead,SCM,Sales Order Exp-5+ Yrs Exp (2Yrs On Paper as TL) PKG Upto-11LPA Loc-BLR NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2Yrs On Paper Team Lead Mandatory Skill-Order Management, Order Fulfillment,Order To Cash, Order Lifecycle, Escalation,Performance Management,Team Handling, Team Lead,Stakeholder,SCM, Supply Chain,ERP

Lead Technical Program Manager (program management, Agile methodologies, PI planning, and managing multiple cross-border teams and clients.) Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results. Job Title Lead Technical Program Manager Overview: The Networks Solutions team at Mastercard was established to further enhance the market leading products and services we offer today. We are modernizing our platform and taking the opportunity to build additional products and service offerings that would our customers and enable them to do more on our platform. Do you like to be part of a team that is creating and executing strategic initiatives centered around digital payments? Do you look forward to developing and engaging with high performant diverse teams around the globe? Would you like to be part of a highly visible, strategically important global engineering organization? Role Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery Deep understanding of the design approaches and technologies utilized in your area Focus on the customer experience, the build and delivery processes and the problems to be solved Work across multiple services, locations and scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set) Align dependent organizations and remove/mitigate all blocking issues Work directly with external to the organization or external to Mastercard technology providers and customers Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not. Deep understanding of the business and technical requirements for the solutions being built Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution. Identify, assess, track and mitigate issues and risks at multiple levels Write documentation as required Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels Work across teams to optimize processes Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objective Must Haves Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays Secures resources, scopes efforts, outlines priorities and establishes delivery milestones Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions Looked to as first point of contact for projects. Can communicate with confidence levels up. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings Has experience in and understands industry technologies. Understands their program, product, or O&T domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details Nurtures good working relationships with engineers, managers, and peers Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements JOB SPECIFIC EXPERIENCES Anticipate bottlenecks and adequately factor in contingency for unplanned delays Determine if success metrics are in place and if not, you work to define them Recognize discordant views and take part in constructive dialog to resolve them Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery. Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year All About You Considerate, polite, fun-loving, collaborative Must be high-energy, detail-oriented and pro-active, with the ability to function under pressure in an independent environment.

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll. About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. About the team: HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities. We are looking for a dynamic, organized self-starter to join our MHLS Core team. The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. Key job responsibilities The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be: Handle inbound and outbound calls from Amazon employees regarding their HR queries Receive queries via phone or chat and log contacts into the shared service case management system. Responsible to work on Ticketing to resolve the queries received from the employee Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards Thorough knowledge of policies & processes for multiple Customers group Ensure the Service level are achieved at all times for HRS processes Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions Integrity and discretion in dealing with sensitive information and ensure data privacy at all times Take ownership for query resolution and individual metrics Basic qualifications A bachelor's degree Minimum of 0 -10 years of experience in international voice process Willingness to handle calls Willingness to work in call center / contact center / Help desk environment Willingness to work in 24*7 support process including night shifts Proficient with MS Excel, Word, email writing Application of Phone and email etiquettes in customer interactions Preferred qualifications Handling HR help desk is desirable Experience in HR/HR shared services Experience in PeoplePortal Domestic Relocation Provided: No Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months) Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

It s an exciting time to join us we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work. About the role We are excited to announce an opportunity for a Digital Solutions Engineer with the Orica Digital Solutions Team. Orica s digital solutions strategy aims to expand its range of digital products and solutions to support the digitization and enhancement of mining operations. This role is responsible for understanding and implementing Oricas digital products, supporting project implementations, creating project analysis reports, supporting the customer reporting process and maintaining clear lines of communication with customers. The goal is to ensure the delivery of measurable value to customers and sustainable revenue for Orica. What you will be doing Working with Orica Digital Solutions Blast Design and Execution (BD&E) suite of products and services Assist in all site implementations of BD&E projects and actively be a part of our Customer Success Program, including pre-implementation work as well as post implementation reviews Adhering to & being proactive in site safety promotion Analyzing blast measurements and assessing performance against a baseline Developing case studies, paper, or research Work with internal stakeholders to build Product /Service offering models and establish implementation workflows Take up product application stewardship Work closely with IT Teams (internal and customers) for carrying out technology integrations Interacting directly with customers across various departments D&B, Geology, Operations, Geo-tech, IT, Technical services, Processing understand the unique challenges/constraints they operate under and articulate to them how Orica s solutions address those challenges. Training and accrediting customers and other Orica personnel in BD&E Technologies and Products Ensure timely management of support tickets/escalations/issues in accordance with SLA What you will bring Demonstrated experience of working with automation/controls/digital technologies (software & hardware) in a large industrial environment Minimum 2 years of Mining Industry experience with knowledge in any of the following areas: continuous improvement, Drill & Blast, Operations, Technical Services or others. Interested in and understand mining digital technology process Project management experience Knowledge of Microsoft Office tools (Word, Excel, PowerPoint, SharePoint, PowerBI) and the ability to learn other tools that will be utilized in this role Excellent verbal and written communication skills, presentation skills, interpersonal skills, and social skills including the ability to facilitate meetings. Experience in stakeholder issue resolution and escalation management. Prior experience conducting technical workshops and discussing pros and cons of implementing various technologies and business value. What we offer As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home. We respect and value all Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Experience in upgrading EMC Networker Server Environment from 19..x to 19.3.x Worked and having in depth knowledge of Dell EMC Networker 19.X Worked on different types of Tape Libraries, Disk Libraries, Data domain systems Users, Group Management and implementation of system policies. Environment Study and Data collection for implementing EMC Networker. Designing complete backup and restore Strategy. Installation of Dell EMC networker client on Windows /Linux. With respective modules Configuration of Database and Recovery log, Define the Storage pools, Configure the hierarchy between storage pools. Define and configure the client schedules and administrative schedules. EMC Networker concepts, features, functions and benefits. Understand the business and technical storage management requirements including policy definitions, schedules, devices and communication requirements. Maintain and update the components of an EMC Networker environment. Define local storage devices, specify administrative schedules, authorize users, performance tuning, problem determination and resolution. Set up client(s) for backup/restore and archive/retrieve, configure backup schedules, and perform tuning, problem determination, and resolution. Good knowledge on Escalation Management, Problem Management. Primary Skills Backup Administration EMC Networker

Serve as the primary point of contact for Customers Executive Support Lead, providing prompt and courteous support for all workplace-related inquiries and issues. Act as a remote T2 support specialist, resolving technical issues and coordinating with respective resolving team point of contacts for topics such as network connectivity, software, and hardware. Collaborate with On-Site support teams to ensure seamless issue resolution and escalation management. Utilize exceptional problem-solving skills to troubleshoot and resolve complex technical issues, often with minimal information. Provide continuous proactive remediation to prevent issues from arising, ensuring a smooth and efficient work environment for our executives. Develop and maintain a deep understanding of Customers technology infrastructure and systems to provide effective support. Document and maintain accurate records of issues, resolutions, and knowledge base articles to improve future support. Identify and recommend opportunities for process improvements and implement changes as needed. - Grade Specific Remote Desktop Support Windows Administration End user management Experience in a technical support or concierge role, preferably in an executive support environment. Excellent communication, problem-solving, and interpersonal skills. Ability to work independently and as part of a team, with minimal supervision. Strong technical knowledge of workplace technologies, including Microsoft Office, Windows, and other productivity software. Experience with remote support tools and technologies. Ability to prioritize and manage multiple tasks and issues simultaneously, with a strong focus on customer satisfaction. Strong analytical and troubleshooting skills, with the ability to think critically and outside the box. Ability to maintain confidentiality and handle sensitive information with discretion. CompTIA+ Remote Desktop Technician or equivalent.

Skill required: Marketing Operations - Operations Management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Team Lead What are we looking for 10 to 15 years of experience5-7 years of experience in the ITES industry and in program management and leading teams of 30+ ResourcesExceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT operations staff and aligns to the IT and business strategyKnowledge on any CMS, Website publishing, HostingFlexible working in shiftsCertifications ITIL, SixSigma, PMP, Digital Marketing Roles and Responsibilities: FINANCE:Responsible for monitoring and optimizing/improving the companys CCIs, costs and minimizing the impacts of revenue risks such as booked not staffed positions. Responsible for teams time tracking impact in budgets (overruns, re-estimations, change orders, allocations and risks).CLIENT:Coordination and delivery of SOWs/LOEsSet up of travel arrangements (client visits and Accenture on-site visits) Manage escalation and incidents processes (E2E)Manage customer satisfaction (define indicators, apply data collection process, analysis and take corrective and preventions actions)Identify business growth opportunitiesEnsure account continuity based on set metrics / SLAs / KPIs (performance)Define, implement and manage reporting structureManage team structure and allocationsRESOURCES:Manage/Lead a set of teams/accounts providing leadership, guidance and organization to the projects under his/her command. Define and evaluate direct reports business objectives (PA Process)Follow up on team members defined career path and professional growth opportunities. Define, implement and follow up on teams training program First point of escalation for resources internal conflicts / incidentsPROCESSES:Delivery Manager must be on a constant effort to make its channel more efficient and productive, this is a required trait for any Delivery Manager in the company, as they will have close contact to the teams and the clients satisfaction. Responsible completeness, quality and timeliness of all client deliveries. Implementation, continual improvement, and ensure utilization of teams SOPs. Provide AM team with proper sales support (technical approach and samples/case studies). Support to E2E recruiting and staffing processes (hiring manager) Qualification Any Graduation

Admini Boosting Productivity is looking for Technical Support Specialist to join our dynamic team and embark on a rewarding career journey A Technical Support Specialist plays a crucial role in providing technical assistance and support to customers and end-users They help troubleshoot and resolve technical issues, answer inquiries, and provide guidance on the use of hardware, software, and other technical products or services Responsibilities:Customer Support: Provide technical assistance and support to customers via phone, email, or chat Respond to inquiries promptly, troubleshoot technical issues, and guide customers in resolving problems related to hardware, software, or other technical products Issue Resolution: Identify, diagnose, and troubleshoot technical problems reported by customers Resolve issues through effective problem-solving techniques, including remote troubleshooting, knowledge base utilization, and collaboration with internal teams Technical Documentation: Create and maintain detailed documentation of common technical issues, troubleshooting steps, and solutions Contribute to knowledge base articles, FAQs, and user guides to improve self-help resources for customers and the support team Escalation Management: Escalate complex or unresolved technical issues to higher-level support teams or specialized departments Ensure proper documentation and communication of escalated cases to ensure timely resolution Product Knowledge and Training: Maintain up-to-date knowledge of the company's products, services, and technologies Stay informed about new releases, features, and updates Provide training and guidance to customers on the use of software applications or technical products

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analystaccredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ fulltime Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate comes from the two words, Momentum and Innovate. Together this signals a company that puts speed, agility, innovation, and disruption in every aspect of its business and operations. The name has a natural sense of motion, i.e., momentum will always signal an agile brand in motion. And innovate represents our boundless creativity in solving complex challenges. Role Designation : Engineer Location : Chennai Job Responsibilities Candidate would be responsible for handling customer calls and troubleshooting technical issues related Devices. Ensure resolution provided in the first interaction with the customer. Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Position and sell Premium support contracts to customers based on their support entitlement. Desired skills Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want. Should have critical thought process and decision-making capability with focus on accuracy. Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies. Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell. Candidates should be open to a shift of 24x7. Soft Skills: Should possess good English verbal skills. Excellent logical reasoning .

Received call and answer the query of the patient Answer incoming customer calls professionally and courteously. Understand and resolve customer queries regarding products, orders, payments, delivery, returns, and policies. Log call details and customer information accurately in the CRM or call management system. Provide timely and accurate information about promotions, stock availability, and order status. Escalate complex issues to supervisors or relevant departments as needed. Follow company guidelines to handle complaints, refunds, and cancellations effectively. Achieve daily/weekly targets related to call handling time, customer satisfaction, and issue resolution. Maintain up-to-date knowledge of company products, policies, and procedures. Adhere to data protection and confidentiality standards. English communication Skill required

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Role Objective : Functional /Business Responsibilities: • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a positive work environment, continuous learning and a high quality employment experience for your team • Provides leadership and manages to all operational standards • Along with fellow Team Leaders, meets and exceeds all department goals • Applies timely performance management standards and processes • Day to day sales/service request management • Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution • Coach, develop and engage the CSR to increase their abilities while enhancing their own careers • Creates strong morale and spirit in his/her team • Ensures that the plans for the day and / or potential challenges to success” are communicated to all CSR • Recognizes the strengths and areas of improvements for all CSR’s, and has the ability to build developmental plans as appropriate • Sets clear objectives and measures outcome • Constructs compelling developmental plans and executes them • Partners with cross functional units to ensure effective execution of daily business targets • Blends people into teams when needed Contact number: 8108560526 Email ID :- mitali.sugaonkar@icicilombard.com

Technical Project Manager Roles and Responsibilities 12-15 yrs of experience Background in Java Full stack development and architecting solutions Knowledge of BFSI (Wealth Management) space will be desirable Excellent communication skills Strong PM capabilities in managing projects in Agile, Managing Risks, Managing Escalations, and Managing Resources Financial acumen is desired

Greetings from ReSource Pro!!! . Job Description: Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 9 years experience, 1 + years of experience as an Assistant Manager. Department: Service Delivery Unit Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Sharath Srinivas| 7892361291 | Call & Whatsapp | Email -Sharath_Srinivas@resourcepro.in