949 Escalation Management Jobs - Page 20

Role & responsibilities Shift Flexibility: Must be willing to work on a 24/7 rotational shift schedule, including nights, weekends, and holidays as per the duty roster. Customer Handling: Interact with walk-in customers at the kiosk, explain baggage service options, pricing, and assist with documentation and booking. Baggage Management: Physically handle customer baggagelift, tag, and transfer to the designated vehicle or warehouse location. Coordination with Logistics Partners: Ensure timely handover of packed baggage to our logistics partner; coordinate pickups and maintain proper logs. Operational Support: Maintain kiosk cleanliness, stock of packaging material, and basic records like billing and customer details. Communication Skills: Must have basic fluency in English and Hindi; confident in explaining services and upselling optional offerings. Preferred Background: Candidates with experience as management trainees or in operations/customer service roles preferred. Freshers not considered. Perks & Benefits: Group Term Life Insurance (Self) Medical Insurance (Self + 5 dependents) Personal Accidental Insurance (Self) Interested candidates can send their resumes to Email: krishna.kanth@avaanindia.com or Whatsapp: 9849590885

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service representatives, ensuring high-quality service delivery, and continuously improving customer satisfaction. The Assistant Manager will help develop, train, and motivate staff, manage escalations, and implement policies and procedures. Key Responsibilities: Team Management and Supervision With team handling of minimum 30 members. Assist in hiring, training, and coaching customer service staff. Provide guidance and support to team members to help achieve individual and team goals. Conduct regular performance evaluations and offer constructive feedback. Schedule shifts and manage workloads to ensure adequate coverage during all business hours. Customer Support: Handle escalated customer inquiries, complaints, and complex issues, ensuring prompt and effective resolution. Monitor customer interactions and feedback to ensure the highest level of service. Develop and maintain relationships with key customers to enhance loyalty and satisfaction. Operational Efficiency: Assist in implementing and optimizing customer service processes to improve efficiency. Track, analyze, and report on team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Collaborate with the Customer Service Manager to set and achieve departmental targets and objectives. Quality Assurance and Training: Ensure that customer service representatives adhere to company policies and procedures. Identify training needs and work with the Customer Service Manager to develop training programs. Conduct regular team meetings to provide updates and discuss areas of improvement. Collaboration and Communication: Work with other departments, such as sales, marketing, and operations, to resolve issues and improve the customer experience. Assist in managing customer service communication channels, such as email, phone, and live chat. Maintain clear and effective communication with team members and other stakeholders. Qualifications: Bachelors degree 2+ years of experience in a customer service role, with at least 2 year in a supervisory or assistant managerial capacity with team strength of 30 members Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and work in a fast-paced environment. Proficiency in customer service software and tools (AHT/Attrition/Shrinkage/SLA/Utilization /Occupancy/CSAT/DSAT) Knowledge of performance metrics and customer service best practices. Preferred Qualifications: Experience in managing customer service teams in a call center or similar high-volume environment. Familiarity with CRM systems and data analysis tools. Bilingual or multilingual abilities are a plus. Working Conditions: Office environment with occasional remote work flexibility. May require working outside of regular business hours, including evenings and weekends, to meet customer needs. Compensation and Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and other company benefits. Let me know if you need any adjustments or specific details for the role! Contact Person :- HR Suman (9934827654) Or Sumankumari1@policybazaar.com

Candidate should have good knowledge on multiple Trade products (LG & LC). Candidate should be willing to handle customer queries through calls & emails by co-ordinating with different departments. Candidate should have good communication skills. Candidate should ensure to meet the SLAs & TAT. Candidate should be proactive & avoid any escalations due to delays/misses. Qualifications Bachelor's Degree Job Location

Key Responsibilities: Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance. Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organizations regulations and policies especially those related to infection control, patient safety and JCI/NABH. Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge). Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care. Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent. Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested Exercises effective interpersonal skills in dealings with department staff, associates and Management Maintains confidentiality as per the agreement signed. Demonstrates the ability to listen to others in promoting effective communication. Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them. To coordinate with the Emergency team for all medico legal cases received at the hospital. To coordinate with Marketing team in organizing medical camps/ CMEs within & outside the hospital To coordinate with HR team in recruiting staff & facilitating Induction To carry out other duties when requested by the Head of department.

Hi Warm Greetings, Greetings from Rivera manpower services! Note : Excellent communications is a Must to apply Only immediate joiners with Degree Certificate Mandatory! Minimum 1 years Experience In International BPO is Mandatory Book your slots for the interview : Deepa : 9380300644 /9986267393 / 7829336034 About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators. Position 1: Designation: Accounts Coordinator/ Client Services Executive CTC- 6LPA+ allowances upto (8k)Shifts- Hybrid mode, Fixed weekend offUS shifts(9pm-6am)(10pm-7am) Location- Bellandur, Bangalore Roles and Responsibilities: Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally. Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly. Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management. Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-in- progress that has been initiated. Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required. Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Communicate regularly with client regarding project performance metrics. Note: 1. This is client interaction role and not Finance & Accounts role. 2. Transport - free pick-up and drop facility from your residence to work and back. 3. Meals - Breakfast, Lunch and dinner will be served in the facility. 4. Candidate should be open for Night shift (9pm-6am)(10pm - 7am) Regards, Deepa : 9380300644 Rivera Manpower Services

Job Title: Support Service Manager (SSM) Location: Noida, India Experience: 2 to 5 years Compensation: Up to 6 LPA Work Hours: US-based (EST & PST) About Adobe At #Adobe , we are transforming the world through #DigitalExperiences . From emerging artists to #GlobalBrands , we empower creativity, innovation, and exceptional customer engagement. We're committed to hiring top talent and fostering an environment where innovation thrives. Role Overview As a #SupportServiceManager (SSM) , you will be a key point of contact for our #UltimateSupport plan customers, ensuring seamless issue resolution, proactive communication, and strategic insights to enhance customer satisfaction. You will collaborate closely with #TechnicalAccountManagers (#TAMs) and internal support teams to provide #PersonalizedSupport , #ServiceTransparency , and #DataDrivenInsights . Key Responsibilities Customer Experience & Engagement Serve as a #TrustedAdvisor for Ultimate Support plan customers, ensuring a seamless #Onboarding and support experience. Act as the primary liaison between customers and internal #AdobeTeams for issue resolution and insights. Deliver #ProactiveUpdates and ensure clear communication on #CriticalIncidents . Issue Management & Resolution Lead #DailyReviews of customer cases, ensuring updates align with business impact. Provide #EndToEndOwnership of critical issues, offering continuous updates until resolution. Conduct #RootCauseAnalysis (#RCA) and communicate findings with actionable insights. Service Performance & Improvement Facilitate #ServiceReviews , identifying key performance metrics and areas for improvement. Develop and execute #ServiceImprovementPlans (#SIP) in collaboration with stakeholders. Provide #TechnicalHealthInsights and support trend analysis for data-driven decision-making. What You Need to Succeed Technical & Business Acumen Strong understanding of #EnterpriseCustomerSupport , #B2B #PremiumSupportModels . Experience in #IncidentManagement , #ITILFrameworks , and #ServiceDelivery . Familiarity with #DigitalMarketing , #SaaSSolutions , and #CloudTechnology is a plus. Customer-Centric Mindset Ability to balance #CustomerNeeds with #BusinessObjectives . Expertise in #EnterpriseCustomerManagement , including #CLevelEngagement . Communication & Leadership #ExceptionalCommunication skills to engage with internal and external stakeholders. Experience in #CrossFunctionalCollaboration with #Sales , #CustomerSuccess , and #EngineeringTeams . Strong #ProblemSolving and #AnalyticalThinking to drive continuous service improvements. Qualifications & Skills Bachelor's degree in #ComputerScience , #InformationTechnology , #BusinessAdministration , or a related field (preferred). 2-4 years of experience in #CustomerSupport , #ServiceManagement , or #TechnicalSupport for #EnterpriseCustomers . Familiarity with #TicketingTools , #IncidentManagement , and #B2BSupport environments. Why Join Us? Work with a #WorldClassTeam in a #CustomerFocused and #InnovativeEnvironment . Gain exposure to #AdobeExperienceCloud and #CuttingEdgeTechnologies . Make a direct impact on #EnterpriseCustomerSuccess and satisfaction. Join us and be part of a company that values #Creativity, #Innovation, and #CustomerExcellence! Interested candidates can share their resumes with shanti.t@twsol.com

What Youll Do Manage operations performance with a laser focus on Turn Around Time & Quality. Exhibit performance in a high-volume processing environment and meeting standards of productivity and quality with timelines. Responsible for the planning, direction, execution, control, and completion of assigned projects. Work extremely diligently in overseeing multiple tasks while ensuring timelines are met. Create process improvement strategy and processes to aid and improve our performance Monitor client projects and to keep projects moving forward. Use analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation projects. Manage relationships with both internal and external stakeholders Ensure that team processes are documented. Work independently with internal and external groups on multiple simultaneous projects. Performance discussion and feedback. You will work from Pune office, willing to work in a hybrid model with 2-3 days per week from the office. You will report to Director, Professional Services. What Your Responsibilities Will Be Experience of 8 - 10 years, who's worked in Shared services model. You have experience managing teams and engaging with Business stakeholders outside India. 5 years' experience as a people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes). You have examples of making not just the right decisions but the hard ones. Can function as a true "partner" with onshore management. You can execute plans along with ownership and be able to anticipate operational exigencies and plan accordingly. You can determine long and short-term implications of the proposed actions while solving the problems and a appetite for solving problems. You can organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems. Set up and leading the way to collaborate with internal / external partners towards strategic goals and being able to handle conflict and facilitate resolution. You are Teamwork-oriented with a focus on customer satisfaction and business development. Flexible to work in a 24/5 environment based on business requirements. What You'll Need to be Successful MBA in Finance or Graduate (10+2+3) from Commerce or Accounts background. Experience with sales tax compliance Worked in a leadership role managing multiple functional stakeholders (internal and external). Proven track record of managing team.

Position Overview: At Adobe, we are passionate about empowering individuals and organizations to create exceptional digital experiences. Our Support Service Management (SSM) team plays a crucial role in delivering personalized, high-quality support to our Ultimate Support plan customers. The SSM works alongside the Technical Account Manager (TAM) to ensure the best possible customer experience, offering tailored support, clear communication, and regular updates on ongoing issues. This role is key in managing critical support cases, providing transparency during issue resolution, and collaborating with various internal teams to deliver solutions that align with Adobe's business objectives. Key Responsibilities: Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout. Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution. Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps. Critical Issue Oversight : Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution. Service Reviews : Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement. Service Improvement Planning : Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions. Root Cause Analysis (RCA) : Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes. Support Health Insights : Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services. What You Need to Succeed: Business Insight : A deep understanding of balancing customer needs with Adobes business objectives, combined with strong problem-solving abilities and a forward-thinking approach. Results Focus : A proven ability to mentor and guide teams, focusing on long-term improvements rather than just short-term results. Influence and Leadership : Experience working with virtual teams across global organizations and effectively communicating with senior leadership in Sales, Consulting, and Engineering. Communication Skills : Strong written and verbal communication skills, with the ability to articulate ideas clearly and with passion. Capable of managing urgent C-level communications and developing resolution plans. Support Experience : Extensive experience supporting high-profile enterprise customers, with a strong passion for customer success and delivering premium service. Organizational Skills : Exceptional ability to prioritize, manage multiple tasks, and implement projects across various teams. Qualifications & Skills: A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred. Experience in customer service, especially in managing enterprise-level accounts. Familiarity with digital marketing, ITIL principles, and incident management is advantageous. Ability to handle C-level communications and develop action plans to resolve issues. Work Hours : Full-time, US-based (EST & PST). 6 pm to 3 AM This description presents the role in a comprehensive manner, highlighting both the responsibilities and the skills necessary for success. It outlines key tasks and expectations clearly, making it ideal for prospective candidates to understand whats required of them.

We are #Hiring for Resource & Vendor Manager Job Title: Resource & Vendor Manager Location: Noida Experience: 4 to 6 Employment Type: Contract for 1 year CTC up to : 8 LPA Job Summary: We are looking for a Resource & Vendor Manager to oversee resource demand, performance tracking, and vendor management for the India region. This role involves workforce planning, performance reviews, vendor onboarding, compliance, and financial tracking to ensure smooth operations and alignment with business goals. Key Responsibilities: Resource Management: Consolidate and track India region resource demand Monitor and report quarterly schedules to ensure resource availability Conduct check-ins with project teams for performance evaluations Plan rotation of high-performing resources within the region Manage performance-related backfills and replacements Ensure accurate documentation of resource demand in Requisition IDs Provide timely notifications to the RMO regarding resource releases Prepare and present weekly/bi-weekly reports , highlighting key insights and challenges Vendor Management: Ensure compliance with Vendor Management Office (VMO) processes Maintain and update Purchase Order (PO) status in DPO Oversee onboarding, scheduling, and extensions of vendor resources Manage assignment terminations in Workday and related systems Build a pipeline of trainable talent to support growth and cost optimization Establish strong vendor relationships while ensuring compliance with Adobe policies Ensure timely invoice processing and approvals for vendor payments Qualifications & Skills: [Specify required educational qualifications] (e.g., Bachelor's degree in Business, HR, or related field) Experience in resource management, workforce planning, or vendor management Strong understanding of VMO processes, compliance, and procurement Proficiency in Workday, DPO, and other resource/vendor management tools Excellent analytical, communication, and stakeholder management skills Ability to work in a fast-paced, dynamic environment Preferred Qualifications: Experience working with Adobe or similar enterprise organizations Knowledge of project management methodologies Ability to optimize resource utilization and vendor partnerships Interested candidates can share their resumes with shanti.t@twsol.com Contact Number- 6301935654

Greeting from Entab!! The position is for Regional Coordinator - - We are an IT company specialized in Campus Management Software - 'CampusCare' since 2000. 'CampusCare' is a well established ERP for any quality educational institution. Visit us: www.entab.in We offer a rewarding work environment with great opportunities while maintaining a small company, employee-focused atmosphere. We are currently searching for a dynamic Regional Service Consultant . Job Location : Delhi, Mumbai, Pune. Job Description/Responsibilities: are likely to include some or all of the following: - providing help and advice to customers using your organisation's products and services; - Technical support company's software products - Coordinating between the customers and the company. - Work with Support Managers - communicating courteously with customers by telephone, email, letter and face to face; - investigating and solving customers' problems - handling customer complaints or any major incidents - keeping accurate records of discussions or correspondence with customers; - producing written information for customers, often involving use of computer packages/software; - writing reports analysing the customer service that our organisation provides; - developing feedback or complaints procedures for customers to use; - meeting with other managers to discuss possible improvements to customer service; - learning about your organisation's products or services and keeping up to date with changes; Required Education & Experience: Should be a graduate. Should have knowledge/willingness/experience in handling customers. High level of initiative with ability to self-manage. Strong interpersonal skills with ability to work both independently and as part of a team. Should be willing to travel. Excellent written and verbal communication and problem solving skills.

Insyde Studio Innovations LLP Working Location - Sahakar Nagar, Bengaluru As the Head of Interior Design, you will lead a team dedicated to creating functionally beautiful spaces for clients. Leveraging your delivery perspective, you will introduce innovative approaches to the design process and strategy, nurture next-generation talent, and help clients redefine their products and identities. You will develop overall interior design concepts, formulate design presentation strategies, and provide creative leadership to the interiors team across various project types. This role requires a passionate design leader. Role & Responsibilities: Lead the creative interior design efforts on client projects, developing overall design concepts and presentation strategies. This role is crucial for managing and developing client relationships. Oversee interior design tasks including client needs programming, conceptual design, schematic design, design development, space planning, and construction documentation. Advise on the selection and presentation of furniture, systems, fabrics, equipment (FF&E), colour palettes, and lighting. Supervise the creation of finish plans, specifications, and material selections required for construction. Provide design support and documentation during the completion and execution of design concepts. Collaborate with external consultants, product representatives, furniture dealers, and fabricators. Mentor and provide creative direction to interior design teams. Serve as the primary interface for interior design with clients and consultants. Work with team members and colleagues to promote an interdisciplinary design approach and philosophy. Participate in business development and marketing efforts. Requirements: 12-15 years of professional experience. Degree in Interior Design. Experience in creating and developing overall design concepts and presentation strategies. Extensive design and project delivery experience. Exceptional graphic presentation skills. Problem-solving skills to resolve complex design issues. An analytical mind-set. Proven success in maintaining and growing client relationships. Strong, persuasive communicator with excellent verbal presentation skills and the ability to convey complex design concepts to clients. A desire to mentor team members and provide guidance and leadership. Knowledge of furniture, finishes, materials, colour selections, and specifications. Proficiency in Revit, Sketch Up, AutoCAD, Adobe Creative Suite, and other relevant software.

Min 1-2 Yr Exp-Technical Support International Voice Must Have - Troublshooting Exp On Windows OS, Microsoft Office 365 Any Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Immediate Joiners only Location - Hyderabad 9257669383 - Harsha Required Candidate profile Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Perks and benefits Allowances work based Incentives Both way cab's

Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing best practices with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer & internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Display No. Performance Parameter Measure 1. Automation Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures 2. Documentation Complete documentation of automation process, test cases, debug data and performance review as per quality standards Mandatory Skills: Ansible Tower.

Key Responsibility Responsible for fault repair, S2S activities for airtel broadband customers for the Circle Responsible for KPI delivery as per target & action for continues improvement Responsible for identification of improvement areas for the circle & define corrective actions Responsible for quality of fault repair /workmanship in the circle Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams. Optimum use of resources with planned productivity Responsible for timely material consumption Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Improvement of audit score for the circle Anticipate risks on services & take proactive action to ensure customer satisfaction Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners. Timely NFA / PR/PO for material & services Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Up keeping of broadband network (Cable Copper & ODN) and Network elements for circle/Cluster Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen) In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters. Regular monitoring of fault repair performance, analyze customer faults for corrective actions Monitor individual performance at engineers, TL & ZI wise performance. Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions Gate meeting at defined frequency Visits as per defined norms Marquee permissions Proactive corrections New process implementation

Responsibilities: * Build strong customer relationships through effective communication and escalation management. * Manage sales operations with focus on CRM software usage. Annual bonus

REF73446W- Senior Associate - Operations- OTC (Collections and SAP)- US shifts - Pune O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool and SAP will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodology: Has process improvement acumen.Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Job Location- Pune (Viman Nagar) Shifts: US shifts (6:30pm to 3:30am) (WFO Only) Qualifications B com, M com MBA Finance

Responsible for driving the team for the Smooth CRM Functionality of all projects. Team Management Observations andReviewing site visits Flat Inspection before handover and Project Common Amenities handover to Assocaitions Handling escalations Customer Centric Weekly Review meetings with the team and Observations to be shared to HO Requirements Job Specifications :Telephone etiquette Skills, Meeting etiquette Skills, Rapport Building Skills,Building and Engineering Knowledge to resolve the issues raised.Problem-Solving and Decision-Making Skills, Leadership Skill Review of emails correspondence and give inputs. Maintain approved Modification Rate list in Coordination with Project Head/QS department. Review and issue the customized drawingto execution. Ensure the customized plan is being executed at site and acknowledgement is taken from customer. Identify the best practices/innovative methods and implement the same. Prepare the Approved Selection data in Coordination with Project Head Ensure the customer choice are being executed at site. Check for Modification site feasibility based on construction schedule. Review and issue the customized drawingto execution. Ensure the customer choice are being executed at site. Modification Costing approval & submit to HO Guide the team to follow the IMS, to deliver high quality services that meet or exceed the customer requirements. Monitoring Team Activities on daily basis Inspecting the flat readiness& guiding the team for recording theobservations and submitting reports to projects and other concerneddepartments to address the same. Maintaining the monthly complaint register at respective sites and share the same with HO and project heads Guidance to team on process & training provided as when needed Monitor the team callsand tickets Guidance on Performance review of team & submission of reports to Manager Conduct Site meetings & Team review meetings Analysing the flat inspection report and sharing the feedback report Documenting the issues and concerns received in the project from starting to project closure and submitting to HO Coordinate for developing the customer experience area Categorising the queries received and prepare a standard reply format Benefits Benefits 1) Incentives based on performance 2) Family Insurance 3) Yearly Bonus

Greetings from PVT LTD Immediate Openings on# AVD and MS O365 Implementation_Bengaluru_Contract 6+ Years AVD and MS O365 Implementation Bengaluru PeriodImmediate TypeContract Description Experience with implementation of Microsoft Cloud hosted AVD solution and O365 upgrades C1| Manager 1 | 6- 8 years of experience O365 User Migration Exchange L3/L4 Administration Office L3/L4 Administration Carry out improvement plans derived from problem management, Architect and vendor suggestions Proactive Problem Management Trend Analysis for Service Improvement Plans Execute the Change tasks for the Citrix configuration changes and upgrade configuration changes in multiple environment (Int, QA, DR and Production) Update incident and change ticket information in ServiceNow ticket management tool Coordinate with multiple teams for resolving incident and executing change tickets Suggest improvement in O365, Exchange & Azure from the known issues Must to Have Skills (Should be 2 - 4 only) Hands-on experience, managing below technologies:a) Windows Operating systemb) MS Exchangec) Office 365d) ADe) Azure ADf) Group Policy Managementg) DNSh) DHCPi) PKIj) PowerShell Scriptingk) VMWare VM Management O365 L3/L4 Administration Windows Family Operating SystemsWindows Server 2012/2016 and Office 2013/2016/365/2019 Hands-on experience on Azure AD Hands-on experience in managing O365 User Migrations Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections Good to Have Skills Very good verbal and written English communication and presentation skills Effective time management, team handling and organizational skills Client interaction and escalation management

Key Responsibilities: 1. Frontline Leadership & Visitor Experience Act as the primary ambassador for JLL and the client, consistently delivering a warm, polished, and professional welcome. Set and maintain front-of-house standards aligned with client values and JLL service excellence. Mentor and guide junior reception team members, fostering a culture of service, collaboration, and accountability. Proactively seek opportunities to enhance the visitor journey and create lasting impressions. 2. Event and Hospitality Management Lead the planning, coordination, and execution of internal and client-facing events with high attention to detail. Introduce innovative solutions for event setup, logistics, and presentation, ensuring premium experiences. Collaborate with departments including catering, AV, facilities, and security to ensure flawless execution of events. 3. Stakeholder Engagement & Communication Serve as the main liaison with cross-functional teams (e.g., Food, Security, AV, NetOps) to ensure smooth daily operations. Build and nurture strong relationships with internal and external stakeholders to support workplace goals. Provide timely and effective communication to all stakeholders, ensuring alignment and transparency. 4. Workplace Operations & Safety Oversee meeting room bookings, reception supplies, inventory management, and administrative processes to ensure operational efficiency. Uphold and enforce health, safety, and compliance standards, ensuring a secure and welcoming space. Identify and implement continuous improvements to streamline front-of-house processes and elevate service delivery. 5. Incident & Escalation Management Manage incident reporting, escalation protocols, and ensure resolution in alignment with company procedures. Ensure all team members are trained and compliant with safety and operational policies. Take initiative in risk identification, resolution planning, and crisis management. Qualifications & Experience: Minimum of 3 years experience in a high-volume, corporate front-of-house or reception role within a multinational environment. Demonstrated leadership experience, ideally managing or mentoring a team in a customer-facing environment. Proven ability to manage complex tasks, multitask effectively, and prioritize under pressure. Skills & Competencies: Exceptional customer service skills with a warm, proactive, and solution-focused mindset. Superior communication skills, both verbal and written, with the ability to engage confidently at all levels. Highly organized with strong attention to detail and the ability to juggle multiple responsibilities. Strategic thinker with excellent problem-solving abilities and a continuous improvement mindset. Comfortable using digital tools for bookings, communication, and reporting.

: Job Title Head of Networks India and Global Product Delivery Assurance Location Pune The Principal Technology Manager (PTM) has responsibility for planning, directing and leading one department, sub-area/group or a major function within a business unit or region. The focus of this role is to support and execute against the vision of the organization in Service Operations. The Principal Technology Manager creates goals and direction for teams and articulates the objectives to senior organizational leadership. The Principal Technology Manager can focus on one or more specialties within the Service Operations Profession. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance and Expectations Global Network Services (GNS) is responsible for the design, engineering, deployment and operation of the Deutsche Bank network. GNS supports all aspects of network infrastructure in over 2000 offices and branches in over 70 countries. The Global Head of Product Delivery Assurance for one of the product domains, Datacenter, Secure Connectivity or Workplace (Campus/Branches) works within the Network Demand and Integration function. This is a new role responsible to ensure the priorities for one of the 3 main product domains are aligned to overall GTI and GNS Strategy as well as within the main delivery functions in Network Engineering, Solution Deployment and Network Automation. This covers the aspects of Business Priorities, Strategy rollout, Technology Roadmap compliance, Platform Automation and Major Projects specific to the Product Areas whether business driven or by technology transformation, throughout the lifecycle. Functionally, the successful candidate will manage services globally. Work includes supporting the definition of the Product Strategy, developing Product Roadmaps and assuring their implementation, based on strategic business understanding and insights as to how new or existing services and technology can improve business outcomes. Support identification of market opportunities, translating those into product design, and driving strategies that result in a successful product launch, rollout and management through its lifecycle. Product Delivery Assurance is responsible to coordinate with engineering, deployment, automation, risk and operational functions to bring the product vision to life. Aspects including delivery capacity across the functions, plans and resolution of challenges. Working with a variety of people across multiple departments and organizations, understanding of the Banks technology at a deep level, collaborating with other product managers, infrastructure leads, architects and Operations, ensuring network products are in compliance with architectural principles, control and regulatory requirements. Strategic development of the product based on (documented) user requirements and plans. Act as a central function for all information of the product, ensure shared understanding of all functions involved, across the lifecycle. Driving the development and use of technical solution into a clear product set, ensuring the business needs of the Bank are constantly met throughout the lifecycle of the product. At any time, there may be multiple generations of the product existing in operation. One of the challenges is to optimize and minimize the number. Ensuring implementations are in line with expected timelines of the business and handover in production and operations. Ensuring development and rollout processes are globally uniform and implementations deliver uniform quality, in particular relative to configuration compliance and security controls. Analysis and optimization of the delivery experience for our customers to ensure that it is the same in each region. In this context, responsibility includes assurance of standardization of processes and procedures across different silos and regions. Automation will be an essential part of all future deployments, particularly in a hybrid cloud infrastructure landscape and the candidate has the task to drive and support the introduction of automation wherever possible. Customers and associated functions (e.g. CSO, CIO, other GTI platforms) advocate into the networks organization. The role will also act as the Head of Network Services in India providing administrative management oversight for all India based resources, reporting into the Head of Technology Infrastructure India (GTI). In this responsibility, the candidate coordinates a group of regional team leaders who cover most aspects of the Global Network Services organization in line with local requirements and strategy. The position is based on Pune, India. Local team leadership and management in a matrixed environment including performance evaluations, compensation discussion and other human resources responsibilities. Skills and Experience A highly proactive self-starting ethos, with strong customer focus, outstanding leadership, collaboration and problem-solving skills. A passion to deliver the very best service to the Banks business. The ideal candidate would be leading globally dispersed team members and has experience as a network engineer and/or technical product manager in this field. Strong leadership skills and experience in large infrastructure organizations, with the ability to effectively manage, influence and deliver in a globally matrixed organization. Minimum of 10 years of relevant experience of managing general networks including security practice (WAN, LAN, Routing, Switching, NMS, Firewalling, Authentication, DDI, modern security concepts such as ZTNA) Minimum of 5 years in leadership position in globally distributed Network Organization or -Product Management, with the ability to navigate in complex organizations. Expert knowledge of core networking or certifications such as CNP, CISSP, cloud relevant certifications. Good level of understanding of a broad range of IT infrastructure technologies, including modern Cloud and Hybrid Cloud infrastructures and methods, automation and orchestration methods and systems/platforms. Good understanding of the relevant networks market segment for on premise as well as cloud infrastructure relative to the core functions, security and management thereof. Excellent interpersonal- and active listening skill to communicate with various stakeholders including senior business representatives and to influence across different functions within and outside of the networks organization. Sensitivity to cultural differences in the global context and adaption of communication style to ensure effective collaboration. Clear English communication skills in written and verbal. Very good ability in problem solving and conflict resolution. Ability to identify and analyze problem, effectively resolve conflicts, find acceptable solutions and drive timely decisions. Proven operational and process experience, including an understanding of optimization- and quality improvement methodologies, day to day workload- and client escalation management. Team building skills, management and development of staff. Fundamental understanding of Project- and Program Management Graduate degree or equivalent experience / what the bank typically demands for such a technology leadership role. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role & responsibilities Preferable candidates who have worked on MICROSOFT project before and should be completed six months cooling period can only considerable The CritSit Management & Escalation Team (CMET) is a global team within CSS delivering on the Critical Situation Management (CritSit) process for Microsoft's Premier customers. The CMET team delivers world class management of our Enterprise Customers critical situations with the goal to swiftly remediate the most severe business impacting issues through process adherence, customer communication and Engineering resource allocation leading to positive Customer sentiment. Positively impact customer satisfaction by: • Managing Premier Customers and Partners Critical Situation incidents to ensure that the CritSit process is being followed and any need for escalation is addressed. • Delivery of a high quality customer and partner experience through timely and effective Response to internal and external customer needs; owning active Critical Situations. • Deliver a high quality customer and partner experience through timely and effective Resolution of customers issues in the quickest way possible. • Expand internal visibility of Premier Customers Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours. • Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process the CritSit System. Preferred candidate profile Perks and benefits

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate with Ultimate support plan customers as well as internal technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during issue resolution, regular support experience data and trend analysis, personalized updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Consulting Services organizations. What Youll Do Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside company business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results . Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: 1. 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Job Title : Supply Chain Executive No of Position s: 01 Experience : 1 to 7 years Location : Paradise Industrial Park, Nr. Baxter Pharm, Vasna Chacharavadi Road, Changodar Bavla Highway, Ahmedabad 382213 Shift Timing : 08:00 to 18:30 / 10:00 to 19:30 as decided by manager Working Days: 6 Days (Manager would finalize as per business requirements) Job Summary: We are seeking a dynamic professional to manage the full spectrum of supply chain activities, including procurement, logistics, and import-export operations . This role involves sourcing and purchasing goods locally and internationally, handling customs and trade compliance, maintaining vendor relations, and ensuring timely, cost-effective deliveries. The ideal candidate should have a strong knowledge of international trade laws, logistics, and procurement practices, with a proven ability to manage documentation and optimize supply chain performance. Key Responsibilities : • Provide excellent customer service through calls, email, and chat • Answer customer queries promptly and accurately • Resolve customer complaints in a timely and appropriate manner • Escalate issues to the appropriate department as required • Provide regular reports on customer feedback and complaints • Maintain accurate records of customer interactions and transactions • Identify areas for improvement in customer experience and suggest solutions Qualifications and Skills: Bachelor's degree or equivalent education/experience Experience in managing back-office operations in a similar industry. Excellent written communication skills in English Proven customer service experience in a back-office role Proficiency in MS Office / Excel Ability to work in a team environment. Strong problem-solving skills Ability to work under pressure and meet deadlines. Additional Details: This is a full-time position based in Ahmedabad. Competitive salary and benefits package offered. Opportunities for professional development and growth within the company. A dynamic and supportive work environment Availability to work in night shifts as per US timings. If you meet the above criteria and are looking to contribute your expertise to a dynamic and growing organization, we encourage you to apply! To Apply: akash@engageexperts.in or WhatsApp: 93285 12360

Position Summary Seeking an experienced Anaplan Architect to join our Financial Planning & Analysis (FP&A) team. This Manager or Senior Analyst will be pivotal in building and maintaining our Anaplan platform to support our financial planning, forecasting, and reporting processes. The ideal candidate is Solution Architect certified with a high degree of technical expertise within the Anaplan platform. Responsibilities Support our Anaplan lead in model development and UX page design Adhere to established best practice methodologies for building and maintaining solutions within the Anaplan platform Document business user requirements and summarize into actionable implementation outcomes Support the teams expense forecasting and planning processes through the preparation and review of reporting for various stakeholders across the firm Act as the overall liaison and escalation point between offshore and onshore FP&A team, ensuring accuracy and completeness of deliverables Participate in regular status calls with the FP&A team to update on status of deliverables and align on key priorities Identify and implement process improvements Qualifications: 5+ years of experience Bachelor's degree required Experience with FP&A or financial modeling 2+ years of demonstrated experience working within Anaplan Strong written and verbal communication skills Excellent analytical, organizational, and problem-solving skills Ability to effectively prioritize, multitask and independently manage workloads Strong proficiency in Microsoft Excel and PowerPoint Strong technical & modeling skills

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Health and Welfare (HW). Experience5-8 Years.