Supply Chain Executive

Job Description

Job Title : Supply Chain Executive No of Position s: 01 Experience : 1 to 7 years Location : Paradise Industrial Park, Nr. Baxter Pharm, Vasna Chacharavadi Road, Changodar Bavla Highway, Ahmedabad 382213 Shift Timing : 08:00 to 18:30 / 10:00 to 19:30 as decided by manager Working Days: 6 Days (Manager would finalize as per business requirements) Job Summary: We are seeking a dynamic professional to manage the full spectrum of supply chain activities, including procurement, logistics, and import-export operations . This role involves sourcing and purchasing goods locally and internationally, handling customs and trade compliance, maintaining vendor relations, and ensuring timely, cost-effective deliveries. The ideal candidate should have a strong knowledge of international trade laws, logistics, and procurement practices, with a proven ability to manage documentation and optimize supply chain performance. Key Responsibilities : • Provide excellent customer service through calls, email, and chat • Answer customer queries promptly and accurately • Resolve customer complaints in a timely and appropriate manner • Escalate issues to the appropriate department as required • Provide regular reports on customer feedback and complaints • Maintain accurate records of customer interactions and transactions • Identify areas for improvement in customer experience and suggest solutions Qualifications and Skills: Bachelor's degree or equivalent education/experience Experience in managing back-office operations in a similar industry. Excellent written communication skills in English Proven customer service experience in a back-office role Proficiency in MS Office / Excel Ability to work in a team environment. Strong problem-solving skills Ability to work under pressure and meet deadlines. Additional Details: This is a full-time position based in Ahmedabad. Competitive salary and benefits package offered. Opportunities for professional development and growth within the company. A dynamic and supportive work environment Availability to work in night shifts as per US timings. If you meet the above criteria and are looking to contribute your expertise to a dynamic and growing organization, we encourage you to apply! To Apply: akash@engageexperts.in or WhatsApp: 93285 12360