Supply Chain Executive

Job Title

Experience

Job Summary:

supply chain

Key Responsibilities

• Provide excellent customer service through calls, email, and chat

• Answer customer queries promptly and accurately

• Resolve customer complaints in a timely and appropriate manner

• Escalate issues to the appropriate department as required

• Provide regular reports on customer feedback and complaints

• Maintain accurate records of customer interactions and transactions

• Identify areas for improvement in customer experience and suggest solutions

Qualifications and Skills:

• Bachelor's degree or equivalent education/experience
• Experience in managing back-office operations in a similar industry.
• Excellent written communication skills in English
• Proven customer service experience in a back-office role
• Proficiency in MS Office / Excel
• Ability to work in a team environment.
• Strong problem-solving skills
• Ability to work under pressure and meet deadlines.

Additional Details:

• This is a full-time position based in Ahmedabad.
• Competitive salary and benefits package offered.
• Opportunities for professional development and growth within the company.
• A dynamic and supportive work environment
• Availability to work in night shifts as per US timings.

If you meet the above criteria and are looking to contribute your expertise to a dynamic and growing organization, we encourage you to apply!

akash@engageexperts.in