Incident Manager

Teamware Solutions

5 - 10 years

3 - 8 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Escalation Management Incident Manager Major Incident Management

Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

Preferable candidates who have worked on MICROSOFT project before and should be completed six months cooling period can only considerable

The CritSit Management & Escalation Team (CMET) is a global team within CSS delivering on the Critical Situation Management (CritSit) process for Microsoft's Premier customers.
The CMET team delivers world class management of our Enterprise Customers critical situations with the goal to swiftly remediate the most severe business impacting issues through process adherence, customer communication and Engineering resource allocation leading to positive Customer sentiment.

Positively impact customer satisfaction by:
• Managing Premier Customers and Partners Critical Situation incidents to ensure that the CritSit process is being followed and any need for escalation is addressed.• Delivery of a high quality customer and partner experience through timely and effective Response to internal and external customer needs; owning active Critical Situations.• Deliver a high quality customer and partner experience through timely and effective Resolution of customers issues in the quickest way possible.• Expand internal visibility of Premier Customers Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours.• Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process the CritSit System.

Preferred candidate profile

Perks and benefits

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Teamware Solutions

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Chennai Tamilnadu

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Incident Manager