949 Escalation Management Jobs - Page 18

Greetings From Prochant !!! Key Responsibilities and Duties: As a Team Leader you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to manage the team and ensure production and quality targets are met as per company requirement. You are responsible for identifying issues and alerting the appropriate parties before these issues are identified by the client. Your job is to enhance and expand the capacity of your team members, allowing Prochant to expand the scope of its teams to include a much larger client base. Essential Functions Production Monitoring - overall responsibility for monitoring daily production for assigned clients and updating the Connect Portal with this information. Review Reports review key reports for accuracy and quality. These reports include: Production log (Target Vs. Achieved), Cash posting log, Cash to back reports, Transmission log such as claims entry log, commercial rejection log, BT rejection log and printing log. Daily Standing Meeting - Prepare respective report for daily meeting, reporting results and associated red flags. Always bring proposed solutions when reporting these issues. Allocation of work - Prepare downloads of respective process and allocate the work to the subordinates and ensure a smooth flow of production. Escalations - Identifying issues, resolving and escalating it to the Senior Team Leader and Managers . Quality Assurance - Overall responsible for the quality of the team for all Day process. Communication - Good rapport with Senior Team Leader and Assistant Manager, review emails and tasks typically sent to the Senior Account Manager and respond or forward as appropriate, taking a significant work load off of the SAM. Month End - overall responsibility for ensuring that month end procedures like Client invoicing reports and month end closing reports are maintained in timely manner. Training - Interface with the training team based on red flags and accuracy issues to ensure proper staff education. Performance Review - Periodic one to one meeting on Performance review. Team Meeting - Responsible to conduct Team meetings on regular basis to update and coordinate the Team performance Note: we are looking for the candidate who have mandatory experience in payment posting, charge entry, FEB, rejection and denials. Benefits Salary & Appraisal - Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Upfront Leave Credit Only 5 days working (Monday to Friday) Contact Person : Abdul Wahab Interested candidates call / whats app to 8248165076 or share your updated CV to abdulwahab@prochant.com

Job Summary Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team! CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities. In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality. Job Requirements Key Responsibilities Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals. Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value. Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities. Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements. Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement. Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes. Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats. Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives. Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals. Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency. Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals. Required Skills and Attributes Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations Develop and maintain strong relationships with key cross-functional stakeholders Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs Communicate effectively under pressure, regardless of audience or issue complexity Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions Embrace a growth mindset, viewing challenges as opportunities to learn and grow Collaborate and leverage the strengths of others to achieve better outcomes Foster an environment where others feel inspired to be their best selves Possess strong time management skills to handle multiple complex issues simultaneously across various time zones Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements Learn core technical knowledge of NetApp products and solutions. Desired Experience and Education History of at least 8-10 years’ work experience in the high-tech industry*. Proven record of leading globally distributed teams in support of Fortune 500 companies. Demonstrated ability in restoring and/or maintaining trust with customers at all levels. Extensive experience owning and resolving complex and/or critical situations. Strong background in delivering high-quality output to executive audiences. Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes. Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies. *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience. About NetApp NetApp is the global Intelligent Data Infrastructure leader enabling organizations to manage any data, for any application, anywhere it’s needed - optimized, secured, and protected by intelligence. Only NetApp provides a silo-less approach combining unified data storage with enterprise-grade storage service natively embedded in the world’s biggest clouds. We offer integrated data services with built-in data resilience, policy-based governance, and CloudOps solutions with AI-powered optimization of on-prem and cloud infrastructure. Our company values – put the customer at the center, care for each other and our communities, build belonging every day, embrace a growth mindset, think and act like owners – inform every decision we make, from customer interactions and social causes to designing solutions and supporting our employees What NetApp Offers: Impactful Work: Be part of a team that directly influences customer satisfaction, organizational developments, and loyalty, making a real difference in customers’ experience with NetApp Career Growth: Opportunities for professional development and career advancement within a global, innovative company Collaborative Culture: A supportive and inclusive work environment where your ideas and contributions are valued.Work-Life Balance: Flexible work arrangements and a commitment to work-life balance.

O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology : Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance

LOCATION - PAN INDIA Sales -Volume & market share -Dealer profitability & fund management -Sales of Spares, Accessories, subscriptions, software etc. -Charger installation at home CX -Customer satisfaction -Network expansion & dealership profitability -Process adherence at dealerships -Customer concerns & escalation management Experience 5-8 Years Industry Preferred Qualifications Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and understanding of customer experience General Requirements

LOCATION - PAN INDIA Sales -Volume & market share -Dealer profitability & fund management -Sales of Spares, Accessories, subscriptions, software etc. -Charger installation at home CX -Customer satisfaction -Network expansion & dealership profitability -Process adherence at dealerships -Customer concerns & escalation management Experience 5-8 years Industry Preferred Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and understanding of customer experience Qualifications B. E. / B. Tech, MBA preferred General Requirements

: Job TitleOperations Manager, VP LocationPune, India Role Description Today, markets face a whole new set of pressures but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change. Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment. Were looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. Thats why we are Investors for a new now. As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients financial future. And in return, well give you the support and platform to develop new skills, make an impact and work alongside some of the industrys greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career. This is your chance to invest in your future. Read more about DWS and who we are here. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Role requires leadership at both the site level in the DWS Pune location as well as direct engagement with our day-to-day DQM (Data Quality Management) business activities working directly with DWS senior leadership from US and India locations to support critical business activities that ties into Trading, Cash Management, Risk, Performance, Investment Guidelines and Client Reporting activities. Candidate should be well rounded and have a good understanding of all business lines/functions across Operations along the value chain from trade execution until final settlement. Being the DQM Operations Team Lead, responsibilities include managing the quality, integrity and validity of security reference, time series, pricing and analytics data for DWS. The DQM Lead is considered an escalation point as well as someone who can process updates, maintaining Security Master data to align with current market standards this includes pricing and those market data feeds/factors impacting security characteristics, market values and analytics (Yield, Duration, and Convexity). The DQM rep will work closely with and considered as an extension of our India DQM processing team to proactively address Run the Bank (RTB) data management activities and assist with Change the bank (CTB) initiatives. The Data Management team provides technical advice/support to both the business and internal stakeholders that includes the identification and resolution of security and pricing data quality issues. The DQM Lead acts as a key point of contact for liaising and consulting with stakeholders to ensure best practice is followed, data integrity issues are effectively escalated and resolved in an efficient manner. The team is expected to address all facets of the security set-up process and determine possible downstream negative impacts. This requires a good understanding of the life cycle of a trade. The team is exposed to many financial products which includes Equities, Fixed Income (MBS, ABS, Corporate, Municipals), Derivatives (Swaps, Options, Futures), and Cash (CP, CD, TD, Repos). The team is responsible for maintaining Security Master and updating pricing using authoritative market data sources; validating security set-ups for accuracy, maintaining SSIs and working with various operational teams (Transaction Processing Group security trade related issues, Reconciliations cash break resolution and Client Onboarding team in-kind asset transfers) as well as external vendors, market data sources and IT teams to investigate, understand and remediate root cause. Your skills and experience Skills Youll Need Bachelor's degree required. 10+ years in the buy or sell side financial industry experience (asset management, private banking, investment banking). Ability to lead/guide through issues and mentor teams during time sensitive and high pressure situations. Understanding of Security Master data set-ups and the impact of that data on Pricing and Analytics. Drive continuous data quality improvements within the organization and with our vendors, proactively track multiple data related issues at once and able prioritize outstanding tasks based on highest risks. Hands on experience with Bloomberg and Reuters. Experience working with portfolios, trading platforms (Aladdin) as well as excellent understanding of life cycle of a trade. Understanding of maintaining Data Quality with current market standards, identifying issues and perform root cause analysis when there are gaps. Escalate with management in the event processing or control issues identified. Subject matter expert for Security Master set-ups and drive to obtain root cause of security reference data and pricing issues. Ability to make recommendations in efforts to create processing efficiencies. Ensure tasks are followed according to Operating Procedures and provide support to offshore teams. Act as escalation point for Front Office queries work closely with India staff to ensure issues are addressed in timely manner and escalate processing delays or when SLAs are not met. Good understanding of Pricing and Analytics. Skills That Will Help You Excel Effectively manages own time and complete tasks on time. Proactively engage team on issues where there are challenges and step in to help clear aging items. Focusing on continually improving on our practices and seeking out more efficient solutions. Taking personal ownership for delivering and achieving outcomes. Effectively communicate obstacles, business opportunities and challenges up the value chain. Demonstrates commitment to the organizational - behaviors and practices tied to DWS values & beliefs. Actively seeks and responds to feedback on own performance in a positive manner. Ability to make sound judgment when to raise concerns and escalate with management. Good critical thinking skills. Ability to quickly learn under a time sensitive and high-pressure environment. Build and maintain strong internal and external working relationships. Excellent organization and communication skills. Thoroughness and attention to detail a must. Ability to identify and prioritize multiple tasks. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

Handling internal operating system from enquiries till payment collection Analyzing and evaluating current systems and structures Undertaking and reviewing work studies by analyzing existing and proposed methods and procedures such as administration and clerical procedures Coach and guide to accurate the recording of feedback and complaints Study the troubleshoot form and prepare solutions for problem. Interact with vendors and bridge the gap in solutions offered. Negotiation skills Customer support Interaction within departments and coordinating to clear the issues.

Client Engagement Specialist At POD - Josh Technology Group , We are seeking talented and experienced Client Engagement professionals to join our team. You will be responsible for building and maintaining strong relationships with colleges and universities across the country. You will play a crucial role in ensuring client satisfaction, retention, and maximizing business opportunities. The primary objective is to enhance the overall client experience by providing exceptional service and support throughout the lifecycle. Required Experience: 0-3 years of experience in Client Servicing Experience (Freshers can also apply). Work Location: Gurugram/Gurgaon - Work from the office (2 Saturdays in a month are working) Qualifications: Bachelor's/Masters degree in any relevant field Mandatory Prerequisites: Willing to travel to cities outside of Job location. Who are we? POD.ai is a software product by Josh Technology Group and was launched in 2017. Since its inception, POD has seen exponential growth and established itself in the industry. POD aims to become the market leader in the recruitment technology and assessment industry. JTGs' extensive design and engineering experience are critical to the quality of PODs work and its ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning. POD is a growing team of technology consultants and innovators. We have a highly talented peer group that is very well respected in technology. We work in small scrum teams with a focus on fast iterations to deliver value. What do we do? Pod provides Campus Placements Management Solution to Corporates to run all their Campus Placements Related Activities, Walk-In Drives, and On-Going Lateral Hirings. Pod helps Companies to engage with all their partners & measure the value provided by them. Pod provides Placements Management Solutions to Colleges & Universities. Pod helps Colleges to run all their Placements Related Activities by Engaging Students, Faculty & Companies. JTG is a bootstrapped organization that has multiple fully owned software products. JTG acts as a Product Builder for multiple US & UK-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. It has been 14+ years since its inception & JTG has been profitable from day 1 & aspires to reach new heights. Core Responsibilities: Act as a pivotal point of contact for the Training & Placement Department on behalf of the corporates. Resolve their queries while using the portal. Connect with the TPOs of colleges/universities across the country & pitch the relevant career opportunities of the clients for their students. Effectively communicate with the internal & external stakeholders and ensure that the information is being communicated in a timely manner. Connect with colleges on a daily basis to solicit interest in accordance with client's requirements. Assist engagement managers and corporate engagement team in planning, scheduling, and executing recruitment drives and other campus activities. Ensure the recruitment drives or any college activities related to the platform are being effectively conducted. Ensure client satisfaction with the organization's products & services. Maintain high engagement levels with clients(Placement Team and Students) What are we looking for in you? Possess excellent Interpersonal and Communication Skills. Possess the ability to build long-term relationships with clients. Ability to multitask and to prioritize under deadline. Expert in delivering outcomes. Self-starter and a good team player with a high sense of ownership. Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment. Self-motivated and has an internal drive to produce high-quality work. Good working knowledge of Microsoft & G Suite. A stellar performer who: Has the desire to make it BIG. Is Self & Goal Driven, Quick Thinker, Action-Oriented, and Diligent. Has good Interpersonal skills and a Go-Getter personality. Has an eye for detail and good cognitive skills. Maintains Integrity and Professionalism in work. How will you grow here? Opportunity to build good relationships with the Training and Placement department of colleges. Work & interact directly with senior directors in an open and flat hierarchical structure. Freedom & a plethora of opportunities to introduce new things in the organization. Opportunity to Get Mentored by the Best. POD thanks you with Events, activities, and outings (We really party hard!). A stimulating and energetic work environment that encourages creativity. Hackathons, Gaming Evenings, Poker Nights, and much more! Flexible Timings, Flexible Holiday Calendar. Competitive salary (best in the industry). Beverages and snacks throughout the day, on the house! Recreation center to let off some steam. Office lunch option (fresh and savory Ghar ka khana). Medical Insurance (stay healthy, stay happy)

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Portfolio Manager handles multiple vendors which handle the Write off portfolio for respective products. The Portfolio manager ensures maximum recovery and manages the portfolio as per the existing process. The Portfolio Manager also ensures compliance with the audit procedures of the bank. Key Responsibilities Achieve the required recovery target as per the business requirement. Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver% Ensure maximum ROR across vintages. Legal Filling, Coverage & Execution. Manage outsourced staff /vendors and ensure achievement of the monthly resolution targets. Ensure adherence to the set process and audit requirements in place. Create a performance-oriented environment leading to high employee motivation and productivity. Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry Role Proficiencies: Knowledge and understanding of collections and market dynamics. Excellent vendor management skills. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines

Role & responsibilities: Kannada speaking is mandatory Job Objective : As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description : Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. If you are passionate about building relationships, managing customer expectations, and delivering a superior customer experience, we invite you to apply for this exciting opportunity to be a part of the 99acres team.

Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for the client (account), with cross-functional, globally distributed team (typically 40 70 people). Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement). Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives. Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices. Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups across IRIS and the client organization. Manages senior stakeholder expectations with clear and timely communication and reporting, both internally (i.e. IRIS) and externally (customer organization and partners)Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads. In some cases the person will require to actively project manage an engagement as well. People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account. Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners. Manages escalations and supports senior leads in managing critical risks and issues in projects. Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams. Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through IRIS services and solutions. Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level. Provides thought leadership in one or more areas across delivery, methodology, technology or business domain. Ability to respond to RFPs by coming up with a compelling proposal and then be able to present and defend the proposal in front of clients Great communication and articulation skills

Job description Experience : 0- 2 years Position : Customer Support Executive Location : Chennai ( Only chennai based profiles are preferred ) Languages Expert : English & Hindi expert ( Both languages mandatory ) Job Summary As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients. Key Responsibilities Handle inbound and outbound calls, emails, and chats from clients and partners. Provide accurate information about Vivritis financial products and services. Log customer interactions, issues, and feedback into CRM systems. Coordinate with internal departments (tech, finance, credit) to resolve client issues. Track and follow up on pending queries to ensure timely resolution. Identify recurring issues and escalate to management with suggestions for improvement. Maintain high levels of customer satisfaction through professional communication and empathy. Assist in onboarding new clients and resolving documentation-related queries. Required Skills and Qualifications Bachelors degree in any discipline. 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector. Excellent verbal and written communication skills in English. Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce). Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Customer-centric attitude and professionalism under pressure. Preferred Qualifications Experience working in a fintech or NBFC environment. Familiarity with digital lending platforms and client KYC processes. What We Offer Competitive salary and performance-based incentives. Opportunity to work in a fast-growing fintech environment. Learning and development programs. Collaborative and inclusive work culture.

Codingal ( www.codingal.com ) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects. Our mission is to help kids fall in love with coding and prepare them to become future-ready creators - entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes. As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI - but build with it. Trusted by over 1 million students worldwide and backed by Y Combinator , Rebright Partners , and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education. We are looking for a full-time Relationship Manager (Bengali Speaking) to join the passionate Codingal team. Key responsibilities Responsible for the retention, renewals and the referrals of the student Engage and preserve the existing customers and cultivate profitable relationships Interact with customers via calls and messages Achieve monthly targets in a highly performance-driven competitive environment Maintain the feedback from the parents and ensure the proper action is taken in time Required skills: Proficiency in English and Bengali communication and written skills is mandatory Computer Science or technical background preferred but not mandatory Prior experience in Edtech B2C sales is preferred (min 6 months) Exceptional communicator and influencer who can deliver sales pitch like a charm and maintain healthy customer relationships Result-driven with experience of extremely target centric job Self-learner with a high grasping ability and can learn about the product & services within 2 days Education: Bachelors in IT field is preferred but not mandatory Perks: 1. Free Lunch & Dinner 2. Exposure to a fast-paced Ed-Tech startup 3. Health Insurance 4. PF Contribution What we offer: 4L-6L fixed annual salary + 6 Lakhs of annual incentives (10L-12L of CTC depending on experience) A collaborative, mission-driven team culture Career growth opportunities Location: HSR Layout, Bangalore, India Please note that this is an in-person role, with no remote option available. You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!

We are looking for a dedicated and experienced Assistant Manager US Customer Support to lead and support our customer service operations focused on our US clientele. The ideal candidate should have a background in handling international customers, strong problem-solving skills, and experience in leading a team to deliver an exceptional customer experience. Key Responsibilities: Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 4-6 years of total experience, with at least 12 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.

Job Description: Were hiring a proactive Customer Success Manager to ensure client onboarding, satisfaction, and renewals. You'll work closely with implementation, training, and upsell activities. *We are looking for candidates who can join immediately. Key Responsibilities: Onboard new clients smoothly. Build and maintain customer relationships. Monitor usage, resolve issues, and identify upsell opportunities. Ensure renewals and satisfaction scores stay high. Required Skills: SaaS onboarding, CRM tools, Reporting. Empathy, communication, and stakeholder management.

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Short Description for Internal Candidates Senior Executive - Contact Center, Social Media Description for Internal Candidates Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity 6. Work proactively on probable escalation/Early Warning Signal triggers as per defined process 7. Identify continuing issue in system and drive for closure via Root Cause analysis 8. Enabling Growth 9. Ensure monthly Customer Retention is @ 75% 10.Operational Excellence Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Ensuring daily productivity is met with 100% quality and adherence to the process TAT Ensure Process TAT is met without fail being a critical portfolio. Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Measures of Success(Define the Outcomes expected of the role) FRT (First Response Time) Real time Resolution speed with 2 days -95% Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Wing to Wing Resolution Customer Satisfaction Skills Sets Required Excellent communication, interpersonal skills with evidence of team work and collaboration Ability to work under pressure, strict deadlines and efficient in multi-tasking Strong Product and Process knowledge Must be able to build positive, productive relationships with customers, team members and cross function. Excellent voice modulation, professional phone etiquettes and communication skills interpersonal, verbal, and written with the goal of influencing outcomes.

Opening for ABM OPS Location - (VAPI) Timing - 10 am to 7 pm 6 days working including Sat & Sun. Week off in between Mon to Fri Please share profile on abhishekmrinal@aesl.in / 7428046478 Essential Duties and Responsibilities: Responsible for ensuring customer satisfaction (students and parents) & retention Ensure proper communication & relationship with all the students and parents for entire course duration. Monitoring and ensure proper collection of revenue and reduce branch expenses. Ensure compliance with laws & regulations as applicable. Handling any kind of Parent enquiry & Student enquiry or complaints Should co-ordinate with all departments at branch/region/Corporate office. Ensures general cleanliness, appearance and safety of the office premises. Skill Requirements: Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects. Ability to effectively manage conflict and competing priorities. Ability to work independently; problem-solve, analyze issues and create action plans. Decision making skills. Strong computer proficiency, including competency with MS Office. Enthusiastic, proactive, flexible and constructive approach. Ability to work and engage at all levels within the organization.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Fixed Salary = Between 16,000 to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Hiring for Immediate Joiners Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams.Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned. Job Description - Grade Specific Role Overview:Guides and oversees Operations Teams, ensuring effective service delivery as per assigned scope Personnel supervision, HR, career development, performance assessment, IT, etc.Establishes and reports performance metricsDemonstrates and promotes organizational vision and valuesActs as a strategic stakeholder partner and enablerBuilds and maintains a strong cross-functional cooperation with StakeholdersConcentrates on budget optimizationEnsures service delivery activities comply with procedures, policies, laws and regulationsPromotes and actively participates in cross-regional exchange of knowledge, best practices and enhancementsHas deep knowledge of P2P end to end processProvides support and mentorship to more junior service delivery teamsDrives improvement initiatives/change management to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:Directs and supervises Service Delivery professionals, promoting collaborative and high-performing teamProvides training path to the team in charge, promoting enhanced understanding of complete functional solutionFormulates strategic and operational objectives aligned with organizational goalsFollows global/regional KPIs and regularly evaluates the teams performance against benchmarksMonitors and supervises the service delivery process to ensure successful operations and optimal outcomesEstablishes escalation management processHandles complex and sensitive inquiries/escalations demonstrating professionalism, competence, and client-centricityAccountable for development and implementation of operational proceduresEnforces all procurement policies, relevant procedures and compliance processesDevelops and maintains strong relationships with key Stakeholders/ClientsManages budget reviews and reports cost plans to upper managementEnsures cross-regional cooperation to keep operations alignedProvides guidance to the teams and promotes a collaborative working cultureContinuously evaluates and improves processes to enhance service delivery efficiency and effectivenessPartners with cross-functional teams to improve tools and systems in useDrives/Supports transformation projects

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank About the Role The role holder is responsible for training and knowledge development for RPMG staff and call centers. It ensures smooth management of Customer Escalation Management, call quality management for the Collections Call Centers and conducts reviews and audits for process and system improvement used by the team. Key Responsibilities Identify and publish training and development needs Ensure improvement in work efficiencies and streamline processes Arrange classroom based training for employees with focus on developing their product knowledge and processes along with behavioral training solutions and track performance impact Transition of Collection Call Center by ensuring all technical know-how of MIS/ Infrastructure / manpower is in order Review and develop existing processes pertaining to training manuals and quality processes and suggest improvements each quarter along with new initiatives Conduct call calibrations for all centers each month and ensure that the variance achieved is not greater 5 % at all times. Manage the actioning of Escalated complaints from Nodal team, BO team, MD and Senior Management and Achieve a 95% closure of cases within TAT at all times Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Ability to manage multiple stakeholders.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.