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Lead Associate - Collections

Lead Associate - Collections

Vuram

1 - 5 years

3 - 7 Lacs

Pune

Posted:-1 days ago| Platform:

Apply

Skills Required

Change management Escalation management SAP Query resolution Process improvement Analytical Reconciliation query Account management Dispute management

Work Mode

Work from Office

Job Type

Full Time

Job Description

O2C Collection

- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus

Functional knowledge:

First point of contact for client engagement / escalation management.

Identify and work towards improvements projects resulting in process efficiencies

Collectors:

Voice calling

Dispute Management

Customers account Reconciliation Customer Query Resolution

Customer Account Management (Follow up on payment of open balances)

Update and maintain accurate records of collection activities

Refund process

Collection report

Query response (Customer / Collection manager / Credit controller)

Process improvement methodology

: Has process improvement acumen.

Account Management:

Knows the counterparts at client side and maintains a supportive and professional relationship with them

Maintains a communication channel to report regular issues and highlight the exceptions

Customer Orientation:

Ability to understand client expectations and requirements

Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

Ability to maintain relationships with relevant line manager or counterparts or Stakeholders

Customer Orientation:

Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly

Responds to any changes, alterations, customer requests and escalates as required

Solution oriented, effective communication with customers on issues raised, findings and proposed resolution.

Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues

Accountability

Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration and Teamwork:

Understands and works towards the common goals of the organization rather than getting confined to own silo

Resolves conflicts at his or her level; escalates if required.

Displays good collaborative spirit

Does not resist change management

Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required.

Analytical Thinking and Problem Solving:

Identifies anomalies, errors, and aberrations in output

dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions

Proposes and supports implementation of process improvements

Communication skills:

Participates actively in team meetings; articulates thoughts clearly

Listens with attention and builds own understanding

Demonstrates requisite verbal and written communication skills

SAP Mandatory

Qualifications

B com M com MBA Finance

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Vuram

Information Technology and Services

San Francisco

51-200 Employees

250 Jobs

Key People

Srinivasan P

CEO
Ramakrishnan S

CTO
Bharath K

VP of Sales

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Personal Settings

Lead Associate - Collections

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

O2C Collection

Functional knowledge:

Customers account Reconciliation Customer Query Resolution

Collection report

Process improvement methodology

Account Management:

Customer Orientation:

Customer Orientation:

Accountability

Collaboration and Teamwork:

Analytical Thinking and Problem Solving:

Communication skills:

SAP Mandatory

B com M com MBA Finance

More Jobs at Vuram