Job Title: Techno-Functional / On-Site Technical Support Executive Government ICT & Software Solutions Location: Delhi, Bhopal, Hyderabad, Jaipur, Chennai, Coimbatore, Tiruppur, Madurai, Tirunelveli, Thoothukudi, and Nagercoil Job Type: Full-Time | On-Site About the Role We are seeking dynamic, customer-focused Techno-Functional Executives to join our on-site technical support team. The role demands hands-on technical support expertise, strong client coordination, and the ability to understand and relay customer requirements for our deployed software solutions across key cities in Tamil Nadu and other states in India. You will play a pivotal role in ensuring the success of our Government ICT projects and driving ongoing customer satisfaction. Key Responsibilities 1.Provide on-site technical support and functional guidance for deployed software solutions. 2.Act as the primary point of contact between the customer and internal engineering/product teams. 3.Document and escalate change requests, enhancements, and issues from the field. 4.Maintain up-to-date documentation on client interactions, deployments, and updates. 5.Support end-user training, onboarding, and system adoption activities. 6.Ensure smooth handholding during go-live phases and post-deployment. 7.Identify new opportunities within the customer environment and pitch appropriate solutions. 8.Coordinate with cross-functional teams to ensure timely issue resolution and client satisfaction. Qualifications •Graduate with IT / Computer Science as a major. •Preferred: B.Tech (Computer Science/IT), B.Sc (Computer Science), or B.Com (Computers) Experience •1 to 5 years of experience in a techno-functional or IT support role. •Prior experience in government software deployment environments is highly desirable. •Proven ability in customer handling, requirements gathering, and solution pitching. Key Skills & Competencies •Excellent verbal and written communication skills in English and Tamil. •Strong interpersonal and customer relationship management abilities. •Proficiency in troubleshooting software issues on-site. •Ability to understand functional aspects of government ICT solutions. •Good documentation and reporting skills. •Self-driven with the ability to manage tasks independently. •Willingness to travel locally and be stationed in the assigned city. Salary 25,000 – 50,000 per month (Based on experience and location) Preferred Candidates •Candidates who can join immediately will be given preference. •Local residents of the specified cities or those willing to relocate are preferred.

Job Title: Territorial Lead Government ICT Solutions (Revenue Growth & Customer Success Focus) Locations Covered (One per Lead): Territory 1: Chennai + Tiruvallur + Chengalpattu Territory 2: Coimbatore + Tiruppur + Erode Territory 3: Madurai + Dindigul + Theni Territory 4: Tirunelveli + Thoothukudi + Nagercoil Territory 5: Hyderabad Territory 6: Delhi Territory 7: Bhopal Territory 8: Jaipur Job Type: Full-Time | Field-Oriented | Leadership Role About the Role We are hiring Territorial Leads to drive business growth, customer satisfaction, and successful on-ground implementation of our ICT solutions across designated multi-city territories. This role is ideal for proactive leaders who can combine strategic business development with hands-on customer engagement and solution performance management . Key Responsibilities 1.Own overall territory performance , covering solution adoption, customer success, and revenue growth. 2.Build and nurture strong relationships with senior stakeholders in government departments and institutions. 3.Identify and convert new business opportunities across assigned locations. 4.Oversee deployments, coordinate with project managers, and ensure successful implementation of all solutions. 5.Track solution performance metrics and ensure SLA compliance and satisfaction benchmarks. 6.Mentor and coordinate with on-site support executives and technical staff in the territory. 7.Conduct field reviews, customer feedback sessions, and strategic account management activities. 8.Represent the organization in reviews, meetings, and escalations with clients and stakeholders. Qualifications •Graduate or Postgraduate in IT, Computer Science, Business Administration, or related fields. •Preferred: MBA or Postgraduate Diploma in Management/IT •Excellent fluency in English and Tamil (spoken and written) Experience •5+ years of experience in key account management, solution delivery , or territory-based business development . •Prior experience in government ICT projects or enterprise solution delivery is a strong advantage. Key Skills & Attributes •Strong leadership and team coordination skills •High customer empathy and stakeholder management capabilities •Ability to track project KPIs and drive issue resolution with internal teams •Familiarity with SaaS or enterprise ICT products and lifecycle •Excellent communication, negotiation, and presentation skills •Ability to travel extensively across assigned districts Salary & Incentives •50,000 85,000 per month (Based on experience and territory) •Performance-based incentives and growth bonuses Preference •Immediate joiners preferred •Candidates based in or familiar with the geography of the respective territory will be given preference

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