949 Escalation Management Jobs - Page 15

Hiring Only for Candidates from Mumbai Location. Company's Details & Criteria: Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat (Blended Process) Shift Timings: 6.30am to Midnight 11.30 PM (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for Immediate joining. Salary Package: Between 16,500 Up to 18,200 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Mandatory: Excellent Communication Verbal & Written in English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Ramesh pal -7303443025 Kindly drop your resume on below mail ID ramesh.pal@foundever.com

Hiring Only for Candidates from Mumbai Location. Company's Details & Criteria: Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat (Blended Process) Shift Timings: 6am to Midnight 12am (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for Immediate joining. Salary Package: Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Mandatory: Excellent Communication Verbal & Written in English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Each of Gracenotes verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data. To meet the 24/7/365 requirements of our customers, and those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team. With a goal of meeting the company’s internal and external needs, the SOS group is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components. Our customers demand accurate and up to date data, and the SOS group has been built to ensure that we deliver it. Job Purpose: In Service Operation Support , the successful candidate will be responsible for ensuring reliable and on-time product data delivery, and supporting the overall operation of the SOS group. Job Description: Resolving or escalating issues from submission/detection to fulfillment/resolution. You will be working a rotating schedule (including on-call shifts) within your team, and your primary duties include proactive and reactive service monitoring, technical triaging, incident management, and providing status updates and communications to management as required. This candidate should have a passion for automation and quality. An understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud, and most importantly the desire to constantly make things better. Other responsibilities would include: Identifying common issues and working toward long term solutions Excellent problem solving/analytical skills Maintaining & monitoring production applications and systems. Internal documentation Working closely with management, DevOps, and Engineering teams to execute on tasks. Work on defined SLA’s to make sure that our client receives the best of the services Identifying opportunities for process improvement. Must be able to manage and prioritize multiple work requirements Ability to work independently and in a team environment On-Call duties as required. Role Requirements / Desired Skills : Bachelor’s degree in Computer Science, Information Technology or related field 6+ years of experience working in role of Support Engineer / Product Support Engineer / Application Support Engineer Ability to read and write various programming languages such as Java, .Net, SQL. Experience with and knowledge of, both Relational and Non Relational Databases and Data Stores. (MSSQL, MongoDB, Postgres, Kafka, etc.) Experience with AWS or other cloud platforms A proficiency in Networking in both Physical and Cloud Environments. Superior written and oral communication Ability to work independently and as part of a team Problem solving skills necessary Ability to plan and delegate incidents. Excellent time management skills Passion for data, attention to detail, intellectual curiosity, and a love of problem-solving Have knowledge of other technologies like orchestration tools, database optimisation, server/application optimization Experience with DevOps practices and software Additional skill set (Good to have): Knowledge of GIT, Jenkins, and other Continuous Integration services Experience with knowledge base creation and Technical documentation skills would be considered an asset Have an affinity with Video, Music & Sports domain Like to understand and brainstorm about architecture A passion for exploring / understanding new programming languages

The incumbent will join the Fees & Expense Management department, where they will be responsible for managing a team of 10 FTEs analyzing and reconciling various fees related to Brokerage, Clearing, and Exchange services in line with client service-level agreements. The role involves leading the team responsible to understand and calculate various fees and handling tasks related to invoice processing for a wide range of over the counter (OTC) and Listed Derivatives products. A significant part of the role involves client management, escalation management, collaborating with external vendors such as brokers, clearing firms, agent banks and custodians. The role also involves optimization of costs and processes, reducing invoicing errors, improving data quality, and automating manual tasks which calls for collaboration with number of internal teams such as Projects, Development, Quality Assurance and Business Analysts.

Service Now Practice Head. General Exp - All of the above + Experience of building and running portfolio of 50+ Mn size Strong experience of capacity & Capability Building Good connect within industry to attract best talent Good track record of team retention Experience with building stand alone as well as collaborative, bundled Service offerings Good connect with OEM s to bring investments for enablement (Training, Certifications, Demo Instances) Should work collaboratively with other practices, business lines within organization. Should be travel ready and flexible. Technical EXP - All of the above + Should be responsible for Portfolio Management, Governance and Escalation Management Should be good with aggressive strategies for land and expand, new territories, new logos Should be the leader to set examples for next in line with appropriate actions for account mining, customer experience and consistent revenue generation Should be able to represent CIS and ServiceNow in large forums, customer meets and visits. Should be responsible for SGA, GM and 30% YnY growth targets. Should review all proposals, pricing and solutions for final approval Should give timely updates to leadership team wrt business strategies, performance and possible escalations Should be bold enough to accept aggressive targets, growth plans and drive towards excellence.

Job Title: Project Manager Location: Chennai Experience : 1-4 Years Job Type : On-Role Key Responsibilities: Coordinate with Site Managers across 13 districts to collect and consolidate manpower details. Identify and escalate technical issues to the IT team, ensuring timely resolution. Maintain daily communication with all Site Managers to understand ground-level challenges and provide necessary support or interventions. Share daily MIS reports with Delivery Heads covering all 13 districts, and prepare a consolidated weekly report for review meetings. Liaise with vendors to highlight operational challenges and ensure smooth coordination. Oversee the end-to-end execution of operational processes across all sites. Drive performance by working closely with Site Managers to achieve daily and monthly targets. Conduct site visits twice a month for each district under your supervision to ensure compliance, resolve issues, and support on-ground teams. Monitor and maintain daily attendance records of Site Managers to ensure workforce discipline and accountability.

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 5+ years in US Process Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 5 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

The Technical Manager is responsible for management of all the technical management activities defined in Customer contract in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Acts as primary technical interface and first technical escalation point within the Customer project. You have: Acts as primary technical interface and first technical escalation point within the Customer project*. Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology. Supports Project Execution Owner (PEO) in project planning and delivery Acceptance. Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed. Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade. Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions. Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented. It would be nice if you also had: Ensures network availability with Care project team. Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations). When applicable supports Solution Managers to review adopted solutions and assumptions.*The term customer project refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business. Technical contact and reference person for medium and big sized projects. Working together with Project management and technical staff Manages all the technical management activities defined in Customer contract with large business volume and medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Leads Technical Managers in respective Market/Region/BG. Ensures Technical Managers on-boarding/off-boarding, defines capability plans and coaches Technical Managers. Participates in Technical Management practice development.

Order Management TL Skill-Order Management,Order Fulfillment,Sales Order,Global Supply Chain,Stakeholder,Team Handling 2Yrs On PPR Team Leader Exp Mand 5+Yrs In OM PKG Upto-10LPA PUNE NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2Yrs On PPR Team Leader Exp Mand NP-Imm-30Days Skill-Order Management,Order Fulfillment,Sales Order,SCM,SAP,ERP,Global Supply Chain, Stakeholder, Team Handling,Pricing,Agreements, ,Logistic Exp

Roles and Responsibilities Manage finance and accounting operations, including general ledger, accounts payable, accounts receivable, fixed assets, and journal entries. Oversee client handling, team handling, shrinkage control, KPI analysis, quality control, escalation management, and KRA implementation. Ensure timely completion of tasks with high accuracy and attention to detail. Collaborate with cross-functional teams to drive business growth through effective financial planning and decision-making. Analyze data to identify trends and areas for improvement in finance processes. Desired Candidate Profile 4-9 years of experience in finance or accounting role with a focus on BPO industry. Bachelor's degree in Commerce (B.Com) or equivalent qualification required; MBA/CA/CMA preferred but not mandatory. Strong understanding of general ledger principles, accounts payable/receivable procedures, fixed asset management practices. Candidate must have handled a team size of 10 -12 FTE's

Roles and Responsibilities International Brands Brand Relationship Management: Act as the primary liaison between fashion brands and the platform/retailer. Build strong relationships with brand partners to ensure mutual growth and trust. Business Planning & Growth: Drive revenue growth by identifying assortment gaps, seasonal opportunities, and consumer trends. Build and execute seasonal joint business plans (JBP) with key fashion brands. Merchandising & Assortment Planning: Work with brands to curate relevant assortments by category, price point, and style. Ensure timely onboarding of collections and alignment with platform demand. Inventory & Supply Chain Coordination: Monitor stock availability and ensure efficient inventory flow. Coordinate with supply chain and brand teams to avoid stock outs or overstocking. Marketing & Visibility: Align with marketing teams to drive visibility through campaigns, banners, influencer collaborations, and exclusive launches. Recommend performance marketing strategies based on consumer behavior and product trends. Performance Analysis & Reporting: Track key metrics like GMV, sell-through, ASP, and returns. Provide actionable insights to improve performance, pricing, and consumer engagement. Category & Trend Insights: Stay updated on fashion trends, competitor launches, and consumer demand shifts. Advise brands on trending styles, color palettes, and pricing strategies. Negotiation & Commercial Alignment: Lead discussions on margins, commissions, return policies, and promotional support. Ensure alignment with commercial terms and platform profitability goals. Problem Solving & Escalation Management: Address operational, cataloging, or payment-related issues swiftly and efficiently. Serve as the escalation point for all brand-side concerns.

We are seeking a proactive and detail-oriented Client Operations Specialist to act as a bridge between our parent organization and client companies. This role ensures seamless onboarding-to-exit lifecycle management for consultants deployed at client sites, while strictly adhering to defined processes, governance, and compliance protocols. Role & responsibilities Act as the single point of contact between the parent company and the client for all operational and administrative requirements. Initiate and manage onboarding activities such as raising tickets for new joiners, securing approvals for email creation, and coordinating IT asset allotments. Ensure timely drafting, reviewing, finalization, and approval of Statements of Work (SOWs) in alignment with internal and client protocols. Track and manage Purchase Order (PO) approvals and consultant timesheets for billing and compliance. Handle ad hoc requirements from both client and parent company, ensuring responsiveness and closure. Collaborate with multiple departments (HR, IT, Finance, Delivery, Procurement) to ensure all checkpoints are met across the consultant lifecycle. Drive and maintain process documentation, process mapping, SOPs , and workflows. Promote and ensure strict adherence to governance protocols, audit requirements , and internal controls. Create periodic status reports and dashboards related to onboarding, asset status, PO, timesheet tracking, etc. Preferred candidate profile Bachelor's degree in Business administration, HR, or related field Immediate Joiners are preferred 35 years of experience in client-facing operations , preferably in an IT/Staffing/Consulting environment Prior experience working with vendor-partner or managed service models is highly desirable

Responsibilities: * Manage operations, processes & SLAs * Manage loan files, real estate documents & MIS reports * Coordinate with sales team, banks/NBFCs, and builders * Maintain daily operations & office systems * Drive process improvements Provident fund Annual bonus

Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership"ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. " Qualification Any Graduation

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Title - Payroll Operations Analyst Management Level: 11-Analyst Location: Bengaluru, BDC14A Must-have skills: Payroll Operations Good to have skills: AI Job Summary : Execute timely delivery of entries in the payroll system Roles & Responsibilities: - Execute timely delivery of entries in the payroll system. - Track monthly payroll performance issues and risks. - Execute payroll standard reports in payroll systems. - Mitigate payroll operations risks and issues. - Provide support for employee inquiries/escalations on payroll related topics. - Facilitate customized communications, maintain update-to-date payroll content on various Accenture sites, proactively liaise with Stakeholders to ensure a cohesive support message. Career Level 11 Experience Min. - 3 yr Work Location Bangalore Basic Skill Set - Good Communication skills Vendor Management Skills Customer Service focus Database/software/documentation, in particular processing Payroll in an automated environment Cultural Awareness and ability to adapt approach to achieve desired end state Mass communication and inductions Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

GENERAL DESCRIPTION OF POSITION The Client Support Consultant will provide ticket query support to our clients, including escalation support and reporting requests. This person will ensure that the client's program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations. ESSENTIAL DUTIES AND RESPONSIBILITIES Answers general queries from internal clients, including monitoring inquiries Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists when required. Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification. Updates vendor partners on missing information to ensure billing accuracy. Maintaining process documents: Updating operational procedures, training, presentation and internal sites to reflect any changes in relocation policy or process. Coordinating special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Accessing clients various mobility policies (i.e. immigration, tax, temporary remote work, etc) to adequately advice on policies. Working as a liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive program (e.g. M&A, Reorgs) and other special programs that may come up as and when needed. Perform any other related duties as required or assigned.

Roles and Responsibilities Manage customer queries through various channels (email, chat, phone) to ensure timely resolution. Handle escalations effectively by identifying root causes and implementing solutions. Analyze sales data using advanced excel skills to identify trends and areas for improvement. Develop reports and dashboards to track key performance indicators (KPIs) such as customer satisfaction ratings. Collaborate with cross-functional teams to resolve complex issues related to order management. Desired Candidate Profile 2-4 years of experience in a similar role with expertise in CRM tools like Zoho CRM or Salesforce CRM. Advanced proficiency in English language with excellent communication skills. Strong analytical ability with the ability to create insightful reports from large datasets. Proficiency in Freshdesk for ticket handling and query resolution.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. We are inviting applications for the role of Senior Analyst/Team Lead/Management Trainee/Assistant Manager – Recruiter (End-to-End Process) Responsibilities Team Leadership: Supervise and mentor a team of recruiters to ensure high-quality talent acquisition. Monitor team performance and ensure adherence to SLAs and hiring metrics. Recruitment Strategy: Develop and implement recruitment strategies to meet business needs. Collaborate with hiring managers to define job requirements and priorities. Candidate Management: Oversee the end-to-end recruitment process for critical roles. Manage escalations and ensure a positive candidate experience. Reporting and Analytics: Analyze recruitment data to identify trends and improvement opportunities. Prepare and present recruitment reports to leadership. Qualifications Minimum Requirements: Bachelor’s degree in HR, Business, or a related field. Relevant years of experience in recruitment, with relevant year in a leadership role. Advanced knowledge of ATS platforms and recruitment tools. Preferred Qualifications: Certifications in recruitment or leadership. Proven experience in managing high-volume hiring and strategic roles. Key Skills and Attributes: Strong leadership and coaching abilities. Analytical mindset with problem-solving skills. Excellent communication and stakeholder management. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Oversee &manage the delivery of IT infrastructure and system integration services;Track and manage escalations, incidents;Coordinate with internal teams and OEMs for timely service execution;understanding of IT-networking, servers, storage, security.

Dear Aspirant, ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 600+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact : HR Prashanth - 9008042232 | Mail Id: Prashanth_Honnachari@resourcepro.in Job Description - Assistant Manager, SDU, India I. Basic Information Job Title : Assistant Manager Service Delivery Report to Manager - Service Delivery Department Service Delivery Unit Location Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies. III. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2 Client Services Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3 Business Growth Proactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4 Problem Solving Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Contact Scope Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments V. Minimum Qualifications Experience Minimum 8 years experience, 3-5 years management experience Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors Manages for effective performance and develop staff Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact : HR Prashanth - 9008042232 | Mail Id: Prashanth_Honnachari@resourcepro.in

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Portfolio Manager handles multiple vendors which handle the Write off portfolio for respective products. The Portfolio manager ensures maximum recovery and manages the portfolio as per the existing process. The Portfolio Manager also ensures compliance with the audit procedures of the bank. Key Responsibilities Achieve the required recovery target as per the business requirement. Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver% Ensure maximum ROR across vintages. Legal Filling, Coverage & Execution. Manage outsourced staff /vendors and ensure achievement of the monthly resolution targets. Ensure adherence to the set process and audit requirements in place. Create a performance-oriented environment leading to high employee motivation and productivity. Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry Role Proficiencies: Knowledge and understanding of collections and market dynamics. Excellent vendor management skills. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines

Dear Aspirant, ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in Job Description - Assistant Manager, SDU, India I. Basic Information Job Title : Assistant Manager Service Delivery Report to Manager - Service Delivery Department Service Delivery Unit Location Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies. III. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2 Client Services Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3 Business Growth Proactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4 Problem Solving Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Contact Scope Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments V. Minimum Qualifications Experience Minimum 9 years experience, 3-5 years management experience Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors Manages for effective performance and develop staff Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in