Customer Service Executive

M&M Logicorp

1 - 4 years

3 - 5 Lacs

Mumbai Mumbai (All Areas)

Posted:5 months ago| Platform:

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Skills Required

Customer Support Kiosk management trainee Operations Email Process Inbound Process Escalation Management Complaint Management Outbound Process Customer Handling Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Shift Flexibility: Must be willing to work on a 24/7 rotational shift schedule, including nights, weekends, and holidays as per the duty roster.
Customer Handling: Interact with walk-in customers at the kiosk, explain baggage service options, pricing, and assist with documentation and booking.
Baggage Management: Physically handle customer baggagelift, tag, and transfer to the designated vehicle or warehouse location.
Coordination with Logistics Partners: Ensure timely handover of packed baggage to our logistics partner; coordinate pickups and maintain proper logs.
Operational Support: Maintain kiosk cleanliness, stock of packaging material, and basic records like billing and customer details.
Communication Skills: Must have basic fluency in English and Hindi; confident in explaining services and upselling optional offerings.
Preferred Background: Candidates with experience as management trainees or in operations/customer service roles preferred. Freshers not considered.

Perks & Benefits:

Group Term Life Insurance (Self)
Medical Insurance (Self + 5 dependents)
Personal Accidental Insurance (Self)

Interested candidates can send their resumes to Email: krishna.kanth@avaanindia.com or Whatsapp: 9849590885

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