Customer Service Executive

*Eligibility Criteria
Candidates must have completed HSC or Graduation.
Minimum 6 months and maximum 1 year of BPO experience is mandatory.
*Process & Salary Overview (In-Hand)
*Domestic Process
Shift: Day Shift
*International Process: Shift: Rotational / Night Shifts
*Skill Requirements
Candidates must have fluent verbal communication skills.
English proficiency should be at B2 / C1 level.
Strong customer-handling and problem-solving skills are required.
Mandatory Documents
Last company's Offer Letter
Last 3 months' Bank Statements or Salary Slips
Relieving or Experience Letter
*Key Roles & Responsibilities
1. Handle incoming and outgoing customer calls professionally for domestic or international clients.
2. Understand customer queries, provide accurate resolutions, and maintain high service quality.
3. Communicate clearly in English and ensure a positive customer experience during every interaction.
4. Update customer information accurately in the system and follow required documentation standards.
5. Meet performance targets related to call quality, customer satisfaction, and compliance.
6. Escalate unresolved queries to the support team or supervisors and ensure follow-up when needed.
7. Maintain punctuality, adhere to shift schedules, and follow company policies and processes.