Customer Service Executive

CSE – Job Description

About Shreeji Aqua Treatment Pvt. Ltd.

We, Shreeji Aqua Family, are one of the leading environmental solutions providers in India.We specialize in the design, erection, installation, and commissioning of Water Treatment Plants, Sewage Treatment Plants, Reverse Osmosis (RO) Plants, and other related systems. We cater to a wide range of industries and proudly serve a large and growing client base across the country. As a comprehensive environmental solutions provider, we also operate NABL and MoEFCC-accredited laboratories for testing food, air, water, and soil.Additionally, we are one of the leading manufacturers of water and wastewater treatment chemicals in India.

Key Responsibilities:

Team Leadership & Operations Control

• Monitor and control daily activities of CSE team members, ensuring operations are completed within defined timelines as per the TAT sheet.
• Ensure leave approvals within the team do not hamper daily activities as per the scheduled monthly plan.
• Conduct weekly lab meetings in the absence of the Lab Coordinator.
• Allocate and follow up on any additional tasks assigned by the respective manager.

Customer Communication & Support

• Review and respond to all emails and WhatsApp messages promptly.
• Discuss with customers and resolve any issues related to samples received or reports dispatched.
• Share soft copies of reports to external customers as and when required.
• Communicate (oral and email) customer queries or complaints to the Lab/Quality Manager and maintain proper records.

Coordination & Follow-Up

• Follow up with Lab Coordinator/Sr. Analyst for draft result sheets as per TAT.
• Coordinate with the Gujarat lab regarding samples sent or received.
• Respond to all emails received on the CSE team’s official mail ID.

Reporting & Documentation

• Submit monthly reports of the number of samples collected with relevant details to the Lab Manager.
• Ensure proper documentation and filing for Sample Entry, Dispatch Reports, Test Requests, Invoices, Enquiries, and related documents by respective CSE team members.
• Maintain a duplicate file of acknowledged test reports.
• Ensure monthly files are handed over to the internal team by the 30th of every month for further documentation.
• Maintain a client-wise record of documents sent to the head office, including tax invoice copies and courier receipts.
• Maintain Consent Copy files.

Sales & Invoicing

• Ensure reports and invoices are dispatched to clients before the due date as per the TAT sheet.
• Prepare sales quotations as and when required.
• Ensure invoices are prepared for every customer/sample as per the given format by respective team members.
• Keep track of purchase orders (PO), maintain the PO file, and ensure that POs have been fully consumed.

Inventory & Resource Tracking

• Keep a monthly track of letterhead usage and report wastage along with reasons to the Lab Manager.

System Updates

• Update and monitor the LIMS (Laboratory Information Management System) report status regularly.

Qualifications & Experience:

• Graduate in any discipline (BBA, B.Com, BA, or equivalent).
• 3–5 years of experience in customer service, preferably with leadership or supervisory experience in industrial, manufacturing, or laboratory services.
• Proficiency in MS Office, CRM tools, and LIMS software.

Skills:

• Strong leadership and team management skills.
• Excellent verbal and written communication (English, Hindi, and Marathi).
• Problem-solving and conflict resolution skills.
• High attention to detail, organizational skills, and ability to work under pressure.

What We Offer

A rare opportunity to work in a social impact company (and Certified Corporation!) where you get to wake up every day knowing you’re achieving positive change. Strong personal as well as professional development in an intense and high-growth scale-up environment. The experience of being part of an international company with 150+ enthusiastic and highly talented teammates across the country (and counting) – always ready to share knowledge and support! Learn from a smart, fun team of highly passionate and dedicated people from around the country who love food and hate waste. Strong personal as well as professional development in an intense and high-growth scale-up environment. Flexible working schedules, Occasional food gathering sponsored by the company. We work hard and we play harder! Ensure you’ve read and understood the job description in full and you agree with each point. After, if you consider yourself the right fit for this role, we highly recommend that you apply. We don’t accept Word files or irrelevant role applications. We accept only CVs along with a cover letter (it can be included in the CV, top or bottom), PDF ONLY with specifics of why you have chosen to apply for this position and what your motivation is. If you have what it takes, we are looking forward to hearing from you! Email us your resume, Cover letter, and other documents, if any, to [email protected]

Mob No - 9225078663

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person